Trend Micro Worry-Free Business Security Services Standard

Policy Objects. With this enhancement, Trend Micro Email Security will trigger actions when the combined score of all matched keyword expressions reaches the specified threshold. For details, see Adding Keyword Expressions on page 267. Redirect Page Customization Support for Trend Micro Email Security enhances Time-of- Time-of-Click Protection Click Protection settings by allowing you to customize redirect pages for suspicious, dangerous, and untested URLs in inbound messages. The redirect page customization settings apply to incoming messages of the entire organization. For details, see Configuring Time-of-Click Protection Settings on page 129. Table 4. New Features Available on April 22, 2021 Feature Description High Profile Domains Trend Micro Email Security allows you to add high profile domains, for example, your partners'' domains or domains of famous brands, to leverage the improved Trend Micro Antispam Engine to detect cousin domains. A cousin domain looks deceptively similar to a legitimate target domain and is often used in phishing attacks to steal sensitive or confidential information from users. For details, see High Profile Domains on page 127. 3Trend Micro Email Security Administrator''s Guide Feature Description Renaming from "Business Email Compromise With the launch of the High Profile Domains (BEC)" to "High Profile Users" feature, Trend Micro Email Security renames the Business Email Compromise (BEC) menu under Inbound Protection to High Profile Users to provide a more accurate description of the feature. Support for Enabling/Disabling Log Retrieval Trend Micro Email Security allows you to decide whether to retrieve policy event logs and mail tracking logs via REST APIs for third- party SIEM application integration. For details, see Log Retrieval on page 324. File Password Analysis Result Visibility in Mail Trend Micro Email Security shows the Tracking Logs password analysis result of email attachments in mail tracking logs. Support for %HEADERS% Trend Micro Email Security now supports the %HEADERS% token, which will be replaced with message headers in stamps and notification body. Table 5. New Features Available on March 30, 2021 Feature Description DNS-Based Authentication of Named Entities Trend Micro Email Security now supports (DANE) Support for Outgoing TLS Connections DANE for outgoing TLS connections. For details, see Transport Layer Security (TLS) Peers on page 84. 4About Trend Micro Email Security Feature Description SPF Action Enhancement Trend Micro Email Security enhances its SPF feature by allowing you to: • Tag the email subject and send a notification for email messages with a specific SPF check result (except Pass) • Use a new token in the notification template to represent the SPF check result For details, see Adding SPF Settings on page 100. License Information Optimization Trend Micro Email Security is optimized to show all the licenses that you have purchased under Administration > License Information. In addition, a grace end date is provided in the license information. Table 6. New Features Available on February 27, 2021 Feature Description Organization-Level Policy Trend Micro Email Security is enhanced to allow you to create inbound and outbound protection policies at the organization level. These policies automatically apply to all domains in your organization including the new ones added in the future. Organization- level policies make policy management easier than otherwise. For details, see Configuring Policies on page 146. Predictive Machine Learning Support in Trend Micro Email Security adds support for Outbound Protection Predictive Machine Learning in outbound protection, allowing you to specify Predictive Machine Learning settings in virus scan rules. 5Trend Micro Email Security Administrator''s Guide Feature Description Syslog Enhancement In addition to detection logs, audit logs and mail tracking logs, Trend Micro Email Security can now forward URL click tracking logs to syslog servers. Table 7. New Features Available on January 28, 2021 Feature Description Quarantine Digest Template Enhancement Trend Micro Email Security enhances its quarantine digest template by allowing you to: • Use two more actions: "Approve Sender Domain" and "Block Sender Domain" • Customize inline actions that are available in digest notifications • Send a test digest mail based on the configured digest template For details, see Adding or Editing a Digest Template on page 217. Log Search Enhancement Trend Micro Email Security enhances its log search feature by allowing you to search policy event logs by message header address and threat name, and search mail tracking logs by message header address. For details, see Understanding Mail Tracking on page 220 and Understanding Policy Events on page 230. 6About Trend Micro Email Security Table 8. New Features Available on December 18, 2020 Feature Description IP Reputation Enhancement Trend Micro Email Security enhances its IP Reputation feature by allowing you to search, import, and export approved and blocked IP addresses. For details, see Understanding IP Reputation on page 89. REST API Support Enhancement Trend Micro Email Security enhances its REST API Support feature by opening two more APIs, allowing you to retrieve policy event logs and mail tracking logs from Trend Micro Email Security. These logs can be aggregated with other security data by security information and event management (SIEM) applications to detect abnormal behaviors or potential threats. For details, refer to the Trend Micro Email Security REST API Online Help at http:// docs.trendmicro.com/en-us/enterprise/trend- micro-email-security.aspx for details. Table 9. New Features Available on November 26, 2020 Feature Description Address Group Support Trend Micro Email Security supports local address groups, which can be used in policy routing. If some email addresses are used in multiple policies, maintaining an address group that contains the email addresses facilitates policy management. For details, see Managing Address Groups on page 257. 7Trend Micro Email Security Administrator''s Guide Feature Description Message Size Limit Raised to 150 MB Trend Micro Email Security has increased the maximum message size limit to 150 MB for both inbound and outbound email messages. For customers with the Trend Micro Email Security Standard license, the message size limit remains 50 MB. Table 10. New Features Available on October 29, 2020 Feature Description Quarantine Digest Enhancement Trend Micro Email Security enhances its Quarantine Digest feature by allowing you to: • Customize digest rules for different recipients • Apply digest rules to LDAP groups besides domains • Perform one more inline action “Block Sender” from digest notifications For details, see Quarantine Digest Settings on page 213. Domain-based Authentication Enhancements Trend Micro Email Security provides the following enhancements to Domain-based Authentication features under Inbound Protection: • Adding the Search, Import and Export functions to SPF, DKIM verification, and DMARC settings • Refining both the user interface design and text for all Domain-based Authentication features For details, see Domain-based Authentication on page 96. 8About Trend Micro Email Security Table 11. New Features Available on October 15, 2020 Feature Description Virtual Analyzer Submission Quota Increase Trend Micro Email Security has increased the submission quota limiting the number of files and URLs that can be sent to Virtual Analyzer within 24 hours. For details, see Configuring Virus Scan Criteria on page 160 and Configuring Web Reputation Criteria on page 167. Table 12. New Features Available on September 21, 2020 Feature Description DKIM and DMARC Enhancement Trend Micro Email Security is enhanced to enable DKIM verification or DMARC authentication for all sender domains, and exclude some of them by configuring ignored peers. Besides, Trend Micro Email Security supports DKIM signing for outbound messages that have no envelope sender addresses. For details, see DomainKeys Identified Mail (DKIM) on page 104 and Domain-based Message Authentication, Reporting & Conformance (DMARC) on page 111. Mail Traffic Support for TLS 1.3 Trend Micro Email Security supports transmitting mail traffic with TLS 1.3. 9Trend Micro Email Security Administrator''s Guide Table 13. New Features Available on August 31, 2020 Feature Description SSO Enhancement Trend Micro Email Security supports single sign-on (SSO) from multiple identity provider servers. • Different administrator subaccounts can log on to the administrator console from different identity provider servers through SSO. • Different end users can log on to the End User Console from different identity provider servers through SSO. For details, see Logon Methods on page 281 for administrator subaccounts and Logon Methods on page 298 for end user accounts. Quarantined Message Query by Quarantine Trend Micro Email Security allows you to Reason or Rule Name query quarantined messages by quarantine reason or matched policy rule name. Widget Available to Show Blocked Message Trend Micro Email Security allows you to view Statistics blocked message statistics on the dashboard. Violating URL Extraction from QR Code Trend Micro Email Security supports extracting violating URLs from QR code. Table 14. New Features Available on June 30, 2020 Feature Description IMSS or IMSVA Data Migration A migration tool is provided for existing customers of InterScan Messaging Security Suite (IMSS) or InterScan Messaging Security Virtual Appliance (IMSVA) to smoothly migrate to Trend Micro Email Security, giving them the opportunity to benefit from more advanced and enhanced functionality. For details, see Migrating Data from IMSS or IMSVA on page 335. 10About Trend Micro Email Security Feature Description Scan Exception Enhancement Trend Micro Email Security provides a new type of scan exception to deal with the situation where the number of submissions to Virtual Analyzer exceeds the allocated quota. For details, see Scan Exception List on page 121 and Virtual Analyzer Quota Usage Details on page 45. Approved Sender X-Header Trend Micro Email Security allows you to choose whether to insert an X-Header in the message header for email messages matching approved senders. With this feature enabled, you can do extra actions based on the message header on their own MTA or mail server. For details, see Managing Sender Filter on page 76 and Sender Filter Settings on page 77. Table 15. New Features Available on June 4, 2020 Feature Description Spam Detection Enhancement Trend Micro Email Security enhances the phishing and bulk email message detection using the Trend Micro Email Behavior Analysis (EBA) module. For details, see Configuring Graymail Criteria on page 166. Approved Sender Details Available in Logs For email messages matching approved senders, Trend Micro Email Security shows the match details in mail tracking logs. 11Trend Micro Email Security Administrator''s Guide Table 16. New Features Available on May 13, 2020 Feature Description More Types of Logs That Can Be Exported as Trend Micro Email Security can export mail CSV tracking logs, policy event logs, and URL click tracking logs to CSV files from the log result page. For details, see Logs in Trend Micro Email Security on page 220. TLS Mutual Authentication for Syslog To securely forward logs to syslog servers, Trend Micro Email Security allows you to choose whether to authenticate peer certificates, and supports client certificate authentication if required by syslog servers. For details, see Syslog Server Profiles on page 245. Table 17. New Features Available on Apr 7, 2020 Feature Description Directory Synchronization Enhancement Trend Micro Email Security enhances its directory synchronization tool by allowing an administrator to customize search filters and specify a primary email alias in advanced settings. For details, refer to the Directory Synchronization Tool User''s Guide at http:// docs.trendmicro.com/en-us/enterprise/trend- micro-email-security.aspx. 12About Trend Micro Email Security Feature Description Policy Event Log Enhancements Trend Micro Email Security provides the following enhancements to its policy event logs: • Extending the sliding window for log search from 30 days to 60 days • Extending the log retention period from 30 days to 90 days For details, see Understanding Policy Events on page 230. Table 18. New Features Available on March 24, 2020 Feature Description DMARC and DKIM Enhancement Trend Micro Email Security now supports organizational domains in DKIM verification, DMARC record query, as well as identifier alignment of DMARC in relaxed mode. For details, see DomainKeys Identified Mail (DKIM) on page 104 and Domain-based Message Authentication, Reporting & Conformance (DMARC) on page 111. Table 19. New Features Available on March 9, 2020 Feature Description Data Loss Prevention Support in Inbound Trend Micro Email Security adds support for Protection Data Loss Prevention (DLP) in inbound protection, allowing you to create DLP policies to better manage your incoming email messages that may contain sensitive data. For details, see Data Loss Prevention on page 130. 13Trend Micro Email Security Administrator''s Guide Table 20. New Features Available in February 2020 Feature Description Syslog Enhancement Trend Micro Email Security allows you to choose whether to forward specific detection logs about spam violations to syslog servers. For details, see Syslog Forwarding on page 244. Policy Event Log Enhancements Policy event logs have been enhanced to include spam as a new threat type, show reorganized threat details, and provide more flexible search criteria to help you learn details about threat detections in email messages received or sent by Trend Micro Email Security. For details, see Understanding Policy Events on page 230. Table 21. New Features Available in January 2020 Feature Description Syslog Enhancement In addition to detection logs and audit logs, Trend Micro Email Security can now forward mail tracking logs (accepted traffic only) to syslog servers. For details, see Configuring Syslog Settings on page 242. Language Support for Italian In addition to English, Japanese, German, French, Spanish and Brazilian Portuguese, Trend Micro Email Security End User Console adds language support for Italian. Service Requirements Trend Micro Email Security does not require hardware on your premises. All scanning is performed in the cloud. To access your web-based Trend Micro 14About Trend Micro Email Security Email Security administrator console, you need a computer with access to the Internet. The following are required before Trend Micro Email Security can be activated: • An existing mail gateway or workgroup SMTP connection For example: • A local MTA or mail server • A cloud-based MTA solution • Access to domain MX records (DNS mail exchanger host records) for repointing MX records to the Trend Micro Email Security MTA (Contact your service provider, if necessary, for more information or configuration help.) If you have trouble accessing the site, confirm that you are using the correct web address. For details, see Accessing the Trend Micro Email Security Administrator Console on page 27. If you have trouble using the site or with the way the website displays, confirm that you are using a supported browser with JavaScript enabled. Supported browsers include: • Microsoft Internet Explorer 11 • Microsoft Edge 91 • Mozilla Firefox 60.0 or later • Google Chrome 67.0 or later The Trend Micro Email Security administrator console supports the following languages. Change the locale in your browse according to your region. • English • Japanese 15Trend Micro Email Security Administrator''s Guide Features and Benefits Trend Micro Email Security provides the following features and benefits: Sender Filter Trend Micro Email Security allows you to filter senders of incoming email messages. You can specify the senders to allow or block using specific email addresses or entire domains and specify the type of sender addresses collected to match the approved and blocked sender lists. For details, see Managing Sender Filter on page 76. Email Reputation Services Trend Micro Email Security makes use of Trend Micro Email Reputation Services (ERS) Standard Service and Advanced Service. Email Reputation Services use a standard IP reputation database and an advanced and dynamic IP reputation database (a database updated in real time). These databases have distinct entries, allowing Trend Micro to maintain a very efficient and effective system that can quickly respond to new sources of spam. For details, see Understanding IP Reputation on page 89. Domain-based Message Authentication, Reporting and Conformance (DMARC) As an email validation system to detect and prevent email spoofing, Domain- based Message Authentication, Reporting and Conformance (DMARC) is intended to fight against certain techniques used in phishing and spam, such as email messages with forged sender addresses that appear to originate from legitimate organizations. DMARC fits into the inbound email authentication process of Trend Micro Email Security, allowing you to define DMARC policies, including the actions to take on messages that fail DMARC authentication. For details, see Domain-based Message Authentication, Reporting & Conformance (DMARC) on page 111. Multitiered Virus, Spam and Content Filtering Trend Micro Email Security leverages the Trend Micro Virus Scan Engine to compare the files with the patterns of known viruses and integrates 16About Trend Micro Email Security Predictive Machine Learning to detect new, previously unidentified, or unknown malware through advanced file feature analysis. Trend Micro Email Security also supports integration with Virtual Analyzer, a cloud-based virtual environment designed for manage and analyze objects submitted by Trend Micro products. Furthermore, Trend Micro Email Security detects phishing, spam, Business Email Compromise (BEC) scams, graymail and social engineering attacks and examines the message contents to determine whether the message contains inappropriate content. You can configure domain-level and organization-level policies to detect various security risks by scanning email messages and then performing a specific action for each security risk detected. For details, see Configuring Policies on page 146. Virtual Analyzer Virtual Analyzer is a cloud sandbox designed for analyzing suspicious files and URLs. Sandbox images allow observation of files and URLs in an environment that simulates endpoints on your network without any risk of compromising the network. Trend Micro Email Security sends suspicious files or URLs to Virtual Analyzer when a file or URL exhibits suspicious characteristics and signature-based scanning technologies cannot find a known threat. Virtual Analyzer performs static analysis and behavior simulation in various runtime environments to identify potentially malicious characteristics. During analysis, Virtual Analyzer rates the characteristics in context and then assigns a risk level to the sample based on the accumulated ratings. For details on Virtual Analyzer settings, see Configuring Virus Scan Criteria on page 160 and Configuring Web Reputation Criteria on page 167. Data Loss Prevention Data Loss Prevention (DLP) safeguards an organization''s digital assets against accidental or deliberate leakage. DLP evaluates data against a set of rules defined in policies to determine the data that must be protected from unauthorized transmission and the action that DLP performs when it detects 17Trend Micro Email Security Administrator''s Guide transmission. With DLP, Trend Micro Email Security allows you to manage your incoming email messages containing sensitive data and protects your organization against data loss by monitoring your outbound email messages. For details, see Data Loss Prevention on page 130. File Password Analysis Based on user-defined passwords, Trend Micro Email Security can extract password-protected archive files and open password-protected document files in email messages to investigate any malicious or suspicious content in those messages. For details, see File Password Analysis on page 117. Suspicious Objects Suspicious objects are objects with the potential to expose systems to danger or loss. After Trend Micro Email Security is registered to Trend Micro Apex Central, Apex Central synchronizes the suspicious object lists consolidated from its managed Trend Micro products with Trend Micro Email Security at a scheduled time interval. For details, see Apex Central on page 324. Email Continuity Trend Micro Email Security provides protection against email loss if your email server goes down. If your server becomes unavailable due to a crash or network connectivity problem, Trend Micro Email Security automatically transfers inbound traffic to a backup server until your server is back online. This enables end users to read, forward, download and reply to email messages on the End User Console. For details, see Email Continuity on page 274. Logs and Reports Trend Micro Email Security provides detailed logs to help you analyze system security and improve protection solutions. You can view and search logs to track messages for inbound and outbound traffic, and to track all messages for a specific sender, recipient, rule or detection. Trend Micro Email Security 18About Trend Micro Email Security allows you to forward syslog messages to an external syslog server in a structured format, which allows third-party application integration. For details, see Logs in Trend Micro Email Security on page 220. Trend Micro Email Security provides reports to assist in mitigating threats and optimizing system settings. You can generate reports based on a daily, weekly, monthly or quarterly schedule. For details, see Reports on page 254. Message Quarantine Quarantined messages are blocked as detected spam or other inappropriate content before delivery to an email account. Messages held in quarantine can be reviewed and manually deleted or delivered on the administrator console. Furthermore, end users can view and manage their own quarantined messages on the End User Console. For details, see Understanding Quarantine on page 207. Available License Versions Starting from October 31, 2019, Trend Micro Email Security Standard is available in addition to Trend Micro Email Security Advanced. Trend Micro Email Security Standard includes a subset of features available in Trend Micro Email Security Advanced to deliver essential email protection for cloud or on-premises email solutions. Trend Micro Email Security Advanced includes all the features of the standard version and provides more advanced and enhanced functionality. The following table summarizes the feature differences between the two license versions. Note The features that are common to both versions are not listed here. 19Trend Micro Email Security Administrator''s Guide Table 22. Feature differences Feature Trend Micro Email Trend Micro Email Security Standard Security Advanced Virtual Analyzer No Yes (both URL and file analysis) Email continuity No Yes Writing style analysis for No Yes Business Email Compromise (BEC) threat detection File password analysis No Yes Virtual Analyzer scan No Yes exceptions Virtual Analyzer submission No Yes quota exceptions Sliding window for mail 30 days 60 days tracking log search Sliding window for policy 30 days 60 days event log search Message size limit 50 MB 150 MB The features of Trend Micro Email Security Standard and Trend Micro Email Security Advanced are controlled by the license applied. There are two ways to manage your license: • From the Licensing Management Platform The Licensing Management Platform allows partners to self-provision and auto-renew licenses. Contact your reseller or MSP to add, renew or extend your licenses. • From the Customer Licensing Portal Visit the Customer Licensing Portal website at https:// clp.trendmicro.com and activate, register and manage your products on the portal. For details, see the supporting documentation at: 20About Trend Micro Email Security http://docs.trendmicro.com/en-us/smb/customer-licensing-portal.aspx If you have purchased the standard version and want to upgrade to Trend Micro Email Security Advanced, do the following: 1. Log on to the Customer Licensing Portal website (https:// clp.trendmicro.com). 2. From the Customer Licensing Portal page, click Provide Key. 3. Provide your activation code and click Continue. Your version will then be upgraded to Trend Micro Email Security Advanced. Inbound Message Protection Trend Micro Email Security provides inbound message protection by evaluating email messages in the following order: • Connection filtering Provides the recipient filter, sender filter, Transport Layer Security (TLS) check, and IP Reputation settings. • Domain-based authentication Provides authentication methods such as Sender IP Match, Sender Policy Framework (SPF), DomainKeys Identified Mail (DKIM) and Domain-based Message Authentication, Reporting & Conformance (DMARC) to protect against email spoofing. • Virus scan Allows you to configure virus policies and scan exceptions. • Spam filtering Allows you to configure spam policies, high profile users for BEC policies and Time-of-Click Protection settings. • Content filtering 21Trend Micro Email Security Administrator''s Guide Allows you to configure content filtering policies to take actions on messages based on the conditions matched. • Data Loss Prevention Allows you to create Data Loss Prevention (DLP) policies to manage your incoming email messages containing sensitive data. Inbound Message Flow Trend Micro Email Security will first scan incoming email messages before final delivery to the “example.com” Inbound Server. The flow of messaging traffic from the Internet, through the Trend Micro Email Security, and then to the “example.com” Inbound Server, or local MTA. Evaluation is done in the following order: 1. The originating MTA performs a Domain Name Service (DNS) lookup of the MX record for “example.com” to determine the location of the “example.com” domain. 22About Trend Micro Email Security The MX record for “example.com” points to the IP address of the Trend Micro Email Security instead of the original “example.com” Inbound Server. 2. The originating MTA routes messages to Trend Micro Email Security. 3. The Trend Micro Email Security accepts the connection from the originating mail server. 4. Trend Micro Email Security performs connection-based filtering at the MTA connection level to decide on an action to take. Actions include the following: • Trend Micro Email Security terminates the connection, rejecting the messages. • Trend Micro Email Security accepts the messages and filters them using content-based policy filtering. 5. Trend Micro Email Security examines the message contents to determine whether the message contains malware or any other threats. 6. Assuming that a message is slated for delivery according to the policies, the Trend Micro Email Security routes the message to the original “example.com” Inbound Server. Outbound Message Protection Trend Micro Email Security scans outgoing email messages before delivery if outbound filtering is enabled. Trend Micro Email Security applies the following policies for filtering: • Malware (viruses, spyware, and so on) • Spam and phishing • Web reputation • Data Loss Prevention (DLP) • Transport Layer Security (TLS) check 23Trend Micro Email Security Administrator''s Guide • DomainKeys Identified Mail (DKIM) signing In addition, outbound encryption is seamlessly integrated with the content- filtering capabilities of Trend Micro Email Security, using policy-based encryption to secure email messages. The service does not automatically encrypt email messages. When outbound filtering is enabled, outbound encryption appears as a policy option within the Trend Micro Email Security administrator console. You will need to configure rules that apply encryption as a rule action. To learn about the policy rule used to encrypt outbound messages, see Encrypting Outbound Messages on page 202. To learn more about how to enable outbound protection for a managed domain, see step 5 in Adding a Domain on page 60. Trend Micro Email Security evaluates outgoing messages against regulatory compliance templates defined in DLP policies to prevent data leakage. For details about DLP, see Data Loss Prevention on page 130. Integration with Trend Micro Products For seamless integration, make sure that the Trend Micro products or services that integrate with Trend Micro Email Security run the required or recommended versions. Table 23. Trend Micro Products that Integrate with Trend Micro Email Security Product/Service Version Apex Central 2019 Control Manager 7.0 with hot fix HF2964 Apex Central Apex Central™ is a central management console that manages Trend Micro products and services at the gateway, mail server, file server, and corporate desktop levels. The Apex Central web-based management console provides a single monitoring point for managed products and services throughout the network. 24About Trend Micro Email Security Apex Central allows system administrators to monitor and report on activities such as infections, security violations, or virus entry points. System administrators can download and deploy components throughout the network, helping ensure that protection is consistent and up-to-date. Apex Central allows both manual and pre-scheduled updates, and the configuration and administration of products as groups or as individuals for added flexibility. If Trend Micro Email Security is managed from Apex Central, you can use single sign-on to access the Trend Micro Email Security administrator console and check the connection status of registered Trend Micro Email Security servers. Registering to Apex Central Make sure you have a Customer Licensing Portal account and your account has been bound both with Trend Micro Email Security and Apex Central. Procedure 1. Open the Apex Central management console. 2. Go to Administration > Managed Servers > Server Registration. 3. On the screen that appears, select Trend Micro Email Security as Server Type. 4. Click Cloud Service Settings. 5. Specify your Customer Licensing Portal account credentials and click OK. The Trend Micro Email Security server appears in the server list. You can click the server address to single sign-on to the Trend Micro Email Security administrator console. 25Trend Micro Email Security Administrator''s Guide Checking Trend Micro Email Security Server Status Procedure 1. Go to Dashboard. 2. Click the Summary tab. 3. Scroll down and find the Product Connection Status widget. You can check the status of any Trend Micro Email Security server registered with Apex Central. Unregistering from Apex Central Procedure 1. Go to Administration > Managed Servers > Server Registration. 2. Click Cloud Service Settings. 3. Click Stop managing services with Apex Central. 4. In the dialog box that appears, click Yes. The Trend Micro Email Security server disappears from the server list. Trend Micro Remote Manager Trend Micro Remote Manager is a robust console that works in parallel with the Customer Licensing Portal and the Licensing Management Platform to provide managed security services to small and medium businesses. Remote Manager enables you to monitor the health of multiple managed networks through multiple, managed products and services. Remote Manager allows reseller administrators to issue commands to manage critical aspects of network security. 26About Trend Micro Email Security Trend Micro Email Security is one of the products that Remote Manager monitors and manages. • If you are using Licensing Management Platform accounts, contact your reseller to connect to or disconnect from Remote Manager. • If you are using Customer Licensing Portal accounts, you can connect to or disconnect from Remote Manager on the Trend Micro Email Security administrator console. For details, see Remote Manager on page 326. Getting Started with Trend Micro Email Security Accessing the Trend Micro Email Security Administrator Console Choose the proper way to access the Trend Micro Email Security administrator console based on your licensing agreement with Trend Micro. 27Trend Micro Email Security Administrator''s Guide Table 24. Accessing the Trend Micro Email Security administrator console Account Type Logon Method Customer Licensing Portal account Log on directly to your administrator console at the following web address for your region: • North America, Latin America and Asia Pacific: https://tm.tmes.trendmicro.com • Europe, the Middle East and Africa: https://tm.tmes.trendmicro.eu • Australia and New Zealand: https://tm.tmes-anz.trendmicro.com • Japan: https://tm.tmems-jp.trendmicro.com Note Customer Licensing Portal helps you manage your accounts, customer information, and subscriptions. You can directly access the web consoles of Trend Micro solutions including Trend Micro Email Security. For details about how to log on to, register and manage Trend Micro Email Security using Customer Licensing Portal, see the Customer Licensing Portal documentation at http:// docs.trendmicro.com/en-us/smb/ customer-licensing-portal.aspx. 28About Trend Micro Email Security Account Type Logon Method Licensing Management Platform account For Licensing Management Platform resellers, substitute your Tenant ID for in the following web address for your region: • North America, Latin America and Asia Pacific: https://.tmes.trendmicro.com • Europe, the Middle East and Africa: https://.tmes.trendmicro.eu • Australia and New Zealand: https://.tmes- anz.trendmicro.com • Japan: https://.tmems- jp.trendmicro.com Local subaccounts added by the • North America, Latin America and Asia administrator Pacific: https://ui.tmes.trendmicro.com • Europe, the Middle East and Africa: https://ui.tmes.trendmicro.eu • Australia and New Zealand: https://ui.tmes-anz.trendmicro.com • Japan: https://ui.tmems-jp.trendmicro.com SSO accounts Log on to the administrator console at the URL generated in Step 4 in Configuring Single Sign-On on page 284. 29Trend Micro Email Security Administrator''s Guide From the Trend Micro Email Security administrator console, administrators can create reports, view logs, perform administrative tasks, and configure security policies against different types of threats. The Trend Micro Email Security administrator console provides the following features: • Chart-based dashboard • Domain management • Inbound and outbound protection settings • Quarantined message query and quarantine digest settings • Mail tracking, policy event, URL click tracking and syslog settings • Daily, weekly, monthly and quarterly reports • Centralized administration settings, including: • Policy objects • Suspicious objects • Email continuity settings • Administrator management • End user management • Directory management • License information Provisioning a Trend Micro Business Account When you first log on to the administrator console, Trend Micro Email Security launches a provisioning wizard for you to provision your Trend Micro Business Account. 30About Trend Micro Email Security Procedure 1. Provide your administrator profile information. Keep your information current because Trend Micro will send you important maintenance plans, urgent incidents and new features. a. Type your first name and last name. b. Specify your email address. c. Optionally specify your mobile number, click Send Verification Code, and type the verification code sent to your mobile phone. d. Click Next. An email message will be sent to your registered email address. Check your mailbox and click the verification link in the message to verify your email address. Verifying the email address proves that you own it and ensures that you will receive important system notifications from Trend Micro Email Security. 2. Set your company identifier. Note Trend Micro generates a custom subdomain for your company based on the company identifier you set. For example, if your company identifier is "example", your MX record for incoming email messages will be generated based on your location. • North America, Latin America and Asia Pacific: example.in.tmes.trendmicro.com • Europe, the Middle East and Africa: example.in.tmes.trendmicro.eu • Australia and New Zealand: example.in.tmes-anz.trendmicro.com • Japan: example.in.tmems-jp.trendmicro.com 31Trend Micro Email Security Administrator''s Guide 3. Add a domain you want to manage through Trend Micro Email Security. Note For details about adding domains, see Adding a Domain on page 60. You still need to perform further setup tasks to get Trend Micro Email Security up and running. For details, see Setting Up Trend Micro Email Security on page 32. Setting Up Trend Micro Email Security To ensure your organization achieves effective email security protection, Trend Micro recommends you perform the following tasks: 1. Configure the domain you added and add additional domains if needed. Check the status of the domain you added for provisioning and make sure the domain has been configured properly. Add more domains if necessary. For details, see Managing Domains on page 58. 2. Import user directories that will be applied by policies. Trend Micro Email Security provides multiple ways to import user directories. Choose the proper way that suits your organization. For details, see Directory Management on page 314. 3. Configure policies to design your organizational protection solution. Trend Micro Email Security provides robust email management options, enabling you to customize your email security protection and configure policies to meet the needs of your organization. Trend Micro Email Security is preconfigured with several default domain-level policies (if configured) and default organization-level policies to provide immediate protection upon deployment. 32About Trend Micro Email Security For details, see Configuring Policies on page 146. Working with the Dashboard The Dashboard screen displays charts for email traffic relayed through Trend Micro Email Security. Note The time zone of the browser accessing Trend Micro Email Security is used. Select the data shown in charts and their corresponding thumbnail charts on the Threats, Top Statistics, or Other Statistics tab of Dashboard using the following controls and settings. Table 25. Controls and settings Control Settings Domain and direction Select a domain and mail traffic direction using specific controls. of traffic Tip To select all domains, select all my domains from the Managed domain drop-down list. Settings Click the settings icon on the right of the tabs to select widgets to show on each tab as needed. 33Trend Micro Email Security Administrator''s Guide Control Settings Time periods Select a time period at the top of each chart. The following are the definitions of time periods: • Date: The most recent eight (8) days. Days are split into hours from 0:00 to 23:59. Because days start at midnight, charts with a time period of the current day will never show a full 24 hours of data. • Week: The most recent eight (8) weeks. Weeks are the days from Sunday to Saturday. Because weeks start on Sunday, charts with a time period of the current week will never show a full seven (7) days of data. • Month: The most recent two (2) months. Months are days from the first to the last day of the calendar month. Because months start on the first, charts with a time period of the current month will never show the full month of data. • Last 12 months: The data for the last twelve months plus all days of the current month. Always shows more than one year of data. Note The specified time period only affects the data shown on the current chart and its corresponding thumbnail chart on the Summary tab. Changing the selection on a chart does not affect other charts. 34About Trend Micro Email Security Table 26. Specific Charts Chart Settings Ransomware Details Select a time period by Date, Week, Month, or Last 12 months to show data for the selected time period. Threats Threats Details Virtual Analyzer File Analysis Details Virtual Analyzer URL Analysis Details Virtual Analyzer Quota Usage Details Domain-based Authentication Details 35Trend Micro Email Security Administrator''s Guide Chart Settings Top Business Email Select a time period by Date, Week, Month, or Last 12 months to Compromise (BEC) show the total percentage of messages by value for the selected time Threats period. Top Analyzed Use the Top violators drop-down list to select the number of email Advanced Threats addresses that display on the chart. (Files) Top Analyzed Advanced Threats (URLs) Top Malware Detected by Predictive Machine Learning Top Malware Detected by Pattern-based Scanning Top Spam Top Data Loss Prevention (DLP) Incidents Volume Select a time period by Date, Week, or Month to show data for the selected time period. Bandwidth Time-of-Click Protection Threats Tab The Threats tab of Dashboard provides the information about the threats processed by Trend Micro Email Security. 36About Trend Micro Email Security Ransomware Details Chart The Ransomware Details chart on the Threats tab of Dashboard displays the number of incoming messages detected as ransomware by different components of Trend Micro Email Security. Note This widget is available for incoming mail traffic only. Hover over Malware Scanning detections above the chart to view the number of threats detected by Predictive Machine Learning and the number of threats detected by pattern-based scanning. Select a time period by Date, Week, Month, or Last 12 months to show data for the selected time period. The specified time period only affects the data shown on this chart and its corresponding thumbnail chart on the Threats tab. Changing these selections does not affect other charts. Threats Chart The Threats chart on the Threats tab of Dashboard displays the total percentage of messages detected as threats. Select a time period by Date, Week, Month, or Last 12 months to show the total percentage of messages by value for the selected time period. The specified time period only affects the data shown on this chart and its corresponding thumbnail chart on the Threats tab. Changing these selections does not affect other charts. The traffic direction slightly changes the data displayed on charts. The following is the specific data displayed: 37Trend Micro Email Security Administrator''s Guide Table 27. Detected Values on Charts Detected Values For Incoming Mail For Outgoing Mail Ransomware The number of email messages The number of email messages containing attachments that are containing attachments that are detected as ransomware or the URL detected as ransomware or the URL of sites that directly or indirectly of sites that directly or indirectly facilitate the distribution of facilitate the distribution of ransomware ransomware Malware The number of email messages that The number of email messages that (Pattern-based) pattern-based scanning detected as pattern-based scanning detected as containing a malware threat containing a malware threat Malware (PML The number of email messages that The number of email messages that Detected) Predictive Machine Learning Predictive Machine Learning detected as containing a malware detected as containing a malware threat threat Suspicious Files The number of suspicious files The number of suspicious files detected during spam scanning detected during spam scanning Analyzed The number of email messages Not available Advanced containing suspected file threats Threats (Files) detected as high risk by the Advanced Threat Scan Engine or analyzed by Virtual Analyzer as security risks Analyzed The number of email messages Not available Advanced containing suspected URL threats Threats (URLs) detected as high risk by the Advanced Threat Scan Engine or analyzed by Virtual Analyzer as security risks Probable The number of email messages Not available Advanced containing suspected file threats Threats detected by the Advanced Threat Scan Engine but not analyzed by Virtual Analyzer 38About Trend Micro Email Security Detected Values For Incoming Mail For Outgoing Mail BEC The number of email messages Not available detected as Business Email Compromise (BEC) attacks Phishing The number of email messages that The number of email messages that Trend Micro Email Security content- Trend Micro Email Security content- based filtering detected as phishing based filtering detected as phishing threats threats Suspicious The number of suspicious URLs The number of suspicious URLs URLs detected during spam scanning detected during spam scanning Web Reputation The number of email messages The number of email messages containing URLs that pose security containing URLs that pose security risks risks Spam The number of email messages that The number of email messages that Trend Micro Email Security content- Trend Micro Email Security content- based filtering detected as spam based filtering detected as spam Domain-based The number of messages that failed Not available Authentication Sender IP Match, SPF, DKIM, and DMARC authentication Graymail The number of email messages Not available detected as graymail Data Loss The number of email messages that The number of email messages that Prevention triggered Data Loss Prevention triggered Data Loss Prevention incidents regardless of the action incidents regardless of the action taken (block or pass) taken (block or pass). Other The number of email messages The number of email messages detected by content-based policy detected by content-based policy rules (for example, attachment true rules (for example, attachment true file type) file type) Total The total number of email messages processed 39Trend Micro Email Security Administrator''s Guide Threats Details Chart The Threat Details chart on the Threats tab of Dashboard displays the number of messages detected as threats and the total percentage of blocked messages. The Threat Details table allows you to drill down from overall metrics into policy event logs for more granular data. The drill-down actions are available only for threats detected within the past 30 days. Select a time period by Date, Week, Month, or Last 12 months to show data for the selected time period. The specified time period only affects the data shown on this chart and its corresponding thumbnail chart on the Threats tab. Changing these selections does not affect other charts. The traffic direction slightly changes the data displayed on charts. The following is the specific data displayed: Table 28. Detected Values on Charts Detected Values For Incoming Mail For Outgoing Mail Ransomware The number of email messages The number of email messages containing attachments that are containing attachments that are detected as ransomware or the URL detected as ransomware or the URL of sites that directly or indirectly of sites that directly or indirectly facilitate the distribution of facilitate the distribution of ransomware ransomware Malware The number of email messages that The number of email messages that (Pattern-based) pattern-based scanning detected as pattern-based scanning detected as containing a malware threat containing a malware threat Malware (PML The number of email messages that The number of email messages that Detected) Predictive Machine Learning Predictive Machine Learning detected as containing a malware detected as containing a malware threat threat Suspicious Files The number of suspicious files The number of suspicious files detected during spam scanning detected during spam scanning 40About Trend Micro Email Security Detected Values For Incoming Mail For Outgoing Mail Analyzed The number of email messages Not available Advanced containing suspected file threats Threats (Files) detected as high risk by the Advanced Threat Scan Engine or analyzed by Virtual Analyzer as security risks Analyzed The number of email messages Not available Advanced containing suspected URL threats Threats (URLs) detected as high risk by the Advanced Threat Scan Engine or analyzed by Virtual Analyzer as security risks Probable The number of email messages Not available Advanced containing suspected file threats Threats detected by the Advanced Threat Scan Engine but not analyzed by Virtual Analyzer BEC The number of email messages Not available detected as Business Email Compromise (BEC) attacks Phishing The number of email messages that The number of email messages that Trend Micro Email Security content- Trend Micro Email Security content- based filtering detected as phishing based filtering detected as phishing threats threats Suspicious The number of suspicious URLs The number of suspicious URLs URLs detected during spam scanning detected during spam scanning Web Reputation The number of email messages The number of email messages containing URLs that pose security containing URLs that pose security risks risks Spam The number of email messages that The number of email messages that Trend Micro Email Security content- Trend Micro Email Security content- based filtering detected as spam based filtering detected as spam 41Trend Micro Email Security Administrator''s Guide Detected Values For Incoming Mail For Outgoing Mail Domain-based The number of messages that failed Not available Authentication Sender IP Match, SPF, DKIM, and DMARC authentication Graymail The number of email messages Not available detected as graymail Data Loss The number of email messages that The number of email messages that Prevention triggered Data Loss Prevention triggered Data Loss Prevention incidents regardless of the action incidents regardless of the action taken (block or pass) taken (block or pass). Other The number of email messages The number of email messages detected by content-based policy detected by content-based policy rules (for example, attachment true rules (for example, attachment true file type) file type) Total The total number of email messages processed Virtual Analyzer File Analysis Details Chart The Virtual Analyzer File Analysis Details chart on the Threat tab of Dashboard displays the number and level of file threats detected by Virtual Analyzer based on the selected mail traffic direction. Note The data on this tab is displayed for incoming mail traffic only. Select a time period by Date, Week, Month, or Last 12 months to show data for the selected time period. The specified time period only affects the data shown on this chart and its corresponding thumbnail chart on the Threats tab. Changing these selections does not affect other charts. The traffic direction slightly changes the data displayed on charts. The following is the specific data displayed: 42About Trend Micro Email Security Table 29. Detected Values on Charts Detected Values For Incoming Mail For Outgoing Mail High Risk The number of email messages Not available containing suspected file threats detected by the Advanced Threat Scan Engine and detected as high risk by Virtual Analyzer Medium Risk The number of email messages Not available containing suspected file threats detected by the Advanced Threat Scan Engine and detected as medium risk by Virtual Analyzer Low Risk The number of email messages Not available containing suspected file threats detected by the Advanced Threat Scan Engine and detected as low risk by Virtual Analyzer No Risk The number of email messages Not available containing suspected file threats detected by the Advanced Threat Scan Engine and detected as safe by Virtual Analyzer Risk Rating The number of email messages Not available Unavailable containing suspected file threats detected by the Advanced Threat Scan Engine but not analyzed by Virtual Analyzer Total The total number of email messages processed Virtual Analyzer URL Analysis Details Chart The Virtual Analyzer URL Analysis Details chart on the Threat tab of Dashboard displays the number and level of URL threats detected by Virtual Analyzer based on the selected mail traffic direction. 43Trend Micro Email Security Administrator''s Guide Note The data on this tab is displayed for incoming mail traffic only. Select a time period by Date, Week, Month, or Last 12 months to show data for the selected time period. The specified time period only affects the data shown on this chart and its corresponding thumbnail chart on the Threats tab. Changing these selections does not affect other charts. The traffic direction slightly changes the data displayed on charts. The following is the specific data displayed: Table 30. Detected Values on Charts Detected Values For Incoming Mail For Outgoing Mail High Risk The number of email messages Not available containing suspected URL threats detected during spam scanning and rated as high risk by Virtual Analyzer Medium Risk The number of email messages Not available containing suspected URL threats detected during spam scanning and rated as medium risk by Virtual Analyzer Low Risk The number of email messages Not available containing suspected URL threats detected during spam scanning and rated as low risk by Virtual Analyzer No Risk The number of email messages Not available containing suspected URL threats detected during spam scanning and rated as safe by Virtual Analyzer 44About Trend Micro Email Security Detected Values For Incoming Mail For Outgoing Mail Risk Rating The number of email messages Not available Unavailable containing suspected URL threats detected during spam scanning but not analyzed by Virtual Analyzer Total The total number of email messages processed Virtual Analyzer Quota Usage Details The Virtual Analyzer Quota Usage Details chart on the Threats tab of Dashboard displays the usage of the Virtual Analyzer submission quota. Note The data on this tab is displayed for incoming mail traffic only. Select a time period by Date, Week, Month, or Last 12 months to show data for the selected time period. The specified time period only affects the data shown on this chart and its corresponding thumbnail chart on the Threats tab. Changing these selections does not affect other charts. The traffic direction slightly changes the data displayed on charts. The following is the specific data displayed: Table 31. Values on Charts Value For Incoming Mail For Outgoing Mail File submission The total number of file submissions Not available quota to Virtual Analyzer allowed by the allocated quota URL submission The total number of URL Not available quota submissions to Virtual Analyzer allowed by the allocated quota 45Trend Micro Email Security Administrator''s Guide Value For Incoming Mail For Outgoing Mail Files over quota The number of file submissions over Not available quota URLs over quota The number of URL submissions Not available over quota Total The total number of file and URL submissions over quota Domain-based Authentication Details Chart The Domain-based Authentication Details chart on the Threat tab of Dashboard displays the number of messages that failed Sender IP Match, Sender Policy Framework (SPF), DomainKeys Identified Mail (DKIM), and Domain-based Message Authentication, Reporting & Conformance (DMARC) authentication based on the selected mail traffic direction. Sender IP Match is a way that readily enables you to simultaneously allow all inbound email traffic from a particular domain while equally preventing spoofing by manually defining the allowed IP ranges. SPF, DKIM and DMARC are three email authentication systems to protect against email spoofing. Note The data on this tab is displayed for incoming mail traffic only. Select a time period by Date, Week, Month, or Last 12 months to show data for the selected time period. The specified time period only affects the data shown on this chart and its corresponding thumbnail chart on the Threats tab. Changing these selections does not affect other charts. The traffic direction slightly changes the data displayed on charts. The following is the specific data displayed: 46About Trend Micro Email Security Table 32. Detected Values on Charts Detected Values For Incoming Mail Sender IP Match The total number of messages that failed the Sender IP Match check. SPF The total number of messages that failed SPF check. DKIM The total number of messages that failed DKIM verification. DMARC The total number of messages that failed DMARC authentication. DMARC - SPF The total number of messages that failed SPF check of DMARC authentication. DMARC - DKIM The total number of messages that failed DKIM signature check of DMARC authentication. DMARC - Alignment The total number of messages that failed alignment check of DMARC authentication. DMARC - Availability The total number of messages that failed availability check of DMARC authentication because the sending domain does not have any DMARC record. Blocked Message Details The Blocked Message Details chart on the Threats tab of Dashboard displays the number of messages blocked for different reasons. Select a time period by Date, Week, Month, or Last 12 months to show data for the selected time period. The specified time period only affects the data shown on this chart and its corresponding thumbnail chart on the Threats tab. Changing these selections does not affect other charts. 47Trend Micro Email Security Administrator''s Guide The traffic direction slightly changes the data displayed on charts. The following is the specific data displayed: Table 33. Values on Charts Value For Incoming Mail For Outgoing Mail Sender IP found in The number of messages blocked because the sender IP address was QIL detected in the Quick IP List (QIL) Sender IP found in The number of messages blocked because the sender IP address was KSSL found in the Known Spam Source List (KSSL) Sender IP found in The number of messages blocked because the sender IP address was DUL found in the Dynamic User List (DUL) Sender IP found in The number of messages blocked because the sender IP address was ETL found in the Emerging Threat List (ETL) Sender IP found in The number of messages blocked because the sender IP address was block list found in the customized block list Recipient invalid The number of messages blocked because the recipient was not in the Valid Recipient list when Recipient Directory Management is enabled Sender IP not The number of messages blocked because the sender IP address was allowed not in the Outbound Servers under Domain Management Sender domain not The number of messages blocked because the sender domain was not found found in the public DNS system Recipient domain not The number of messages blocked because the recipient domain was found not found in the public DNS system TLS not available The number of messages blocked because the email client did not use TLS Message too big The number of messages blocked because the message size exceeded the maximum Rate limit exceeded The number of messages blocked because the total number of messages exceeded the maximum limit in a certain period 48About Trend Micro Email Security Value For Incoming Mail For Outgoing Mail Rate limit exceeded - The number of messages blocked because the total number of message count (by IP messages sent from a single IP address exceeded the maximum limit address) in a certain period Rate limit exceeded - The number of messages blocked because the total number of message count (by messages sent from or to a single email address exceeded the email address) maximum limit in a certain period Rate limit exceeded - The number of messages blocked because the accumulated data size data size (by IP from a single IP address exceeded the maximum limit in a certain address) period Rate limit exceeded - The number of messages blocked because the accumulated data size data size (by email from or to a single email address exceeded the maximum limit in a address) certain period Rate limit exceeded - The number of messages blocked because the accumulated data size data size (by domain) from or to a single domain exceeded the maximum limit in a certain period Recipient blocked The number of messages blocked because the recipient email address was found in the internal global block list Sender IP blocked The number of messages blocked because the sender IP address was found in the internal global block list Sender blocked The number of messages blocked because the sender email address was found in the blocked sender list or the internal global block list Policy matching error The number of messages blocked because an error occurred during policy matching Sender domain The number of messages blocked because the sender’s DNS record malformed was found malformed Recipient domain The number of messages blocked because the recipient’s DNS record malformed was found malformed Other The number of messages blocked due to other reasons Total The total number of email messages blocked 49Trend Micro Email Security Administrator''s Guide Top Statistics Tab The Top Statistics tab of Dashboard provides the top 20 recipients of spam, malware, Business Email Compromise threats, and analyzed advanced threats. Top BEC Attacks Detected by Antispam Engine Chart The Top BEC Attacks Detected by Antispam Engine chart on the Top Statistics tab of Dashboard displays the email recipients that received the most messages containing Business Email Compromise (BEC) attacks as detected by the Antispam Engine based on the selected mail traffic direction. Note The data on this tab is displayed for incoming mail traffic only. Hover over a bar to see details. Select a time period by Date, Week, or Month to show data for the selected time period. The specified time period only affects the data shown on this chart and its corresponding thumbnail chart on the Threats tab. Changing these selections does not affect other charts. Use the Top violators drop-down list to select the number of email addresses that display on the chart. Top BEC Attacks Detected by Writing Style Analysis Chart The Top BEC Attacks Detected by Writing Style Analysis chart on the Top Statistics tab of Dashboard displays the email recipients that received the most messages containing Business Email Compromise (BEC) attacks as detected by writing style analysis based on the selected mail traffic direction. 50About Trend Micro Email Security Note For details about writing style analysis, see Configuring Business Email Compromise Criteria on page 164. The data on this tab is displayed for incoming mail traffic only. Hover over a bar to see details. Select a time period by Date, Week, or Month to show data for the selected time period. The specified time period only affects the data shown on this chart and its corresponding thumbnail chart on the Threats tab. Changing these selections does not affect other charts. Use the Top violators drop-down list to select the number of email addresses that display on the chart. Top Targeted High Profile Users The Top Targeted High Profile Users chart on the Top Statistics tab of Dashboard displays the high profile users that were most frequently targeted for BEC attacks through email and detected by writing style analysis during selected time period. Note For details about high profile users, see Configuring High Profile Users on page 125. The data on this tab is displayed for incoming mail traffic only. Hover over a bar to see details. Select a time period by Date, Week, or Month to show data for the selected time period. The specified time period only affects the data shown on this chart and its corresponding thumbnail chart on the Threats tab. Changing these selections does not affect other charts. 51Trend Micro Email Security Administrator''s Guide Use the Top violators drop-down list to select the number of email addresses that display on the chart. Top Analyzed Advanced Threats (Files) Chart The Top Analyzed Advanced Threats (Files) chart on the Top Statistics tab of Dashboard displays the email addresses that received the most messages containing advanced file threats based on the selected mail traffic direction. Note The data on this tab is displayed for incoming mail traffic only. Hover over a bar to see details. Select a time period by Date, Week, or Month to show data for the selected time period. The specified time period only affects the data shown on this chart and its corresponding thumbnail chart on the Threats tab. Changing these selections does not affect other charts. Use the Top violators drop-down list to select the number of email addresses that display on the chart. Top Analyzed Advanced Threats (URLs) Chart The Top Analyzed Advanced Threats (URLs) chart on the Top Statistics tab of Dashboard displays the email addresses that received the most messages containing advanced URL threats based on the selected mail traffic direction. Note The data on this tab is displayed for incoming mail traffic only. Hover over a bar to see details. Select a time period by Date, Week, or Month to show data for the selected time period. 52About Trend Micro Email Security The specified time period only affects the data shown on this chart and its corresponding thumbnail chart on the Threats tab. Changing these selections does not affect other charts. Use the Top violators drop-down list to select the number of email addresses that display on the chart. Top Malware Detected by Predictive Machine Learning Chart Trend Micro Predictive Machine Learning uses advanced machine learning technology to correlate threat information and perform in-depth file analysis to detect emerging unknown security risks through digital DNA fingerprinting, API mapping, and other file features. For details, see About Predictive Machine Learning on page 163. The Top Malware Detected by Predictive Machine Learning chart on the Top Statistics tab of Dashboard displays the email addresses that sent or received the most messages containing malware threats, as detected by Predictive Machine Learning. Hover over a bar to see details. Select a time period by Date, Week, or Month to show data for the selected time period. The specified time period only affects the data shown on this chart and its corresponding thumbnail chart on the Threats tab. Changing these selections does not affect other charts. Use the Top violators drop-down list to select the number of email addresses that display on the chart. Top Malware Detected by Pattern-based Scanning Chart The Top Malware Detected by Pattern-based Scanning chart on the Top Statistics tab of Dashboard displays the email addresses that sent or received the most messages containing malware threats based on the selected mail traffic direction, as detected by traditional pattern-based scanning. 53Trend Micro Email Security Administrator''s Guide Hover over a bar to see details. Select a time period by Date, Week, or Month to show data for the selected time period. The specified time period only affects the data shown on this chart and its corresponding thumbnail chart on the Threats tab. Changing these selections does not affect other charts. Use the Top violators drop-down list to select the number of email addresses that display on the chart. Top Spam Chart The Top Spam chart on the Top Statistics tab of Dashboard displays the email addresses that sent or received the most spam messages based on the selected mail traffic direction. Hover over a bar to see details. Select a time period by Date, Week, or Month to show data for the selected time period. The specified time period only affects the data shown on this chart and its corresponding thumbnail chart on the Threats tab. Changing these selections does not affect other charts. Use the Top violators drop-down list to select the number of email addresses that display on the chart. Top Data Loss Prevention (DLP) Incidents Chart The Top Data Loss Prevention (DLP) Incidents chart on the Top Statistics tab of Dashboard displays the email addresses that sent or received the most messages triggering DLP incidents regardless of the action taken (block or pass) based on the selected mail traffic direction. Select a time period by Date, Week, or Month to show data for the selected time period. 54About Trend Micro Email Security The specified time period only affects the data shown on this chart and its corresponding thumbnail chart on the Threats tab. Changing these selections does not affect other charts. Use the Top violators drop-down list to select the number of email addresses that display on the chart. Other Statistics Tab The Other Statistics tab of Dashboard provides volume and bandwidth of messages processed by Trend Micro Email Security. Volume Chart The Volume chart on the Summary tab of Dashboard displays the total number of accepted and blocked messages and the total percentage of blocked messages. Select a time period by Date, Week, Month, or Last 12 months to show data for the selected time period. The specified time period only affects the data shown on this chart and its corresponding thumbnail chart on the Threats tab. Changing these selections does not affect other charts. The traffic direction slightly changes the data displayed on charts. The following is the specific data displayed: 55Trend Micro Email Security Administrator''s Guide Table 34. Detected Values on Charts Detected Values For Incoming Mail For Outgoing Mail Blocked The number of email messages The number of messages blocked blocked by connection-based using Trend Micro Email Security filtering at the MTA connection level relay mail service filtering or by Trend Micro Email Security incoming security filtering Possible reasons for blocking include: Note • Recipient address is not resolvable (such as This value does not include someone@???.com). messages blocked by content-based filtering. • Spammers forged the mail sender address so the message appears to be coming from the customer domain. • The customer''s MTA is compromised and is sending spam messages (for example, it is an open relay). Accepted The number of email messages The number of messages passed by passed by connection-based Trend Micro Email Security relay filtering at the MTA connection level mail service filtering or by Trend Micro Email Security incoming security filtering Blocked % The percentage of email messages The percentage of messages blocked by connection-based blocked by Trend Micro Email filtering at the MTA connection level Security relay mail service filtering or by Trend Micro Email Security incoming security filtering Total The total number of email messages processed Bandwidth Chart The Bandwidth chart on the Other Statistics tab of Dashboard displays the total size of email messages scanned by Trend Micro Email Security. 56About Trend Micro Email Security Select a time period by Date, Week, Month, or Last 12 months to show data for the selected time period. The specified time period only affects the data shown on this chart and its corresponding thumbnail chart on the Threats tab. Changing these selections does not affect other charts. The traffic direction does not change the data displayed on charts. The following is the specific data displayed: Table 35. Detected Values on Charts Detected Values For Incoming Mail For Outgoing Mail Not The total size of email messages that Trend Micro Email Security did not Quarantined quarantine Quarantined The total size of email messages that Trend Micro Email Security quarantined Note By default, no messages are quarantined. To begin using the quarantine, select a quarantine action for one or more policy rules. Total Size The total size of email messages scanned by Trend Micro Email Security Time-of-Click Protection Chart The Time-of-Click Protection chart on the Other Statistics tab of Dashboard displays the total number of URL clicks, number of clicks allowed and blocked, number of clicks warned and stopped, and number of clicks warned but clicked through. Select a time period by Date, Week or Month to show daily, weekly or monthly data for the selected time period. The specified time period only affects the data shown on this chart and its corresponding thumbnail chart on the Threats tab. Changing these selections does not affect other charts. 57Trend Micro Email Security Administrator''s Guide Note If you select Outgoing from Direction, this chart will be hidden because Time- of-Click Protection applies only to incoming messages. The following is the specific data displayed: Table 36. Detected Values on Charts Detected Values For Incoming Mail Blocked The total number of URL clicks analyzed and blocked by Trend Micro Email Security at the time of click. Allowed The total number of URL clicks analyzed and allowed by Trend Micro Email Security at the time of click. Warned and stopped The total number of URL clicks collected where Trend Micro Email Security warned users and users stopped their access to the URLs. Warned but accessed The total number of URL clicks collected where Trend Micro Email Security warned users but users continued to access the URLs. Total The total number of URL clicks collected where Trend Micro Email Security provides Time-of-Click Protection. Managing Domains Use the Domains screen to add, modify, or delete domains. Table 37. Fields on the Domains screen Field Description Domain name Name of a domain you added. 58About Trend Micro Email Security Field Description Inbound Servers Recipient: Recipient can be a wildcard (*) or an exact email address. IP address or FQDN: Fully qualified domain name (FQDN) is a unique name, which includes both host name and domain name, and resolves to a single IP address. • For example: hostmaster1.example.com or mailhost.example.com • Not valid: example.com Port: Port is a number from 1 to 65535 that an inbound server listens on. These ports vary based on server configuration. Preference: Preference, sometimes referred to as distance, is a value from 1 to 100. The lower the preference value, the higher the priority. Note If more than one mail server is available, delivery is prioritized to servers with lower values. Using the same value will balance delivery to each server. Outbound If outbound protection is enabled, this is the information for the MTA(s) Servers that Trend Micro Email Security relays your outbound messages from. The following options are available: Office 365: Relays your outbound messages from your Office 365 solution. Google G Suite: Relays your outbound messages from your Google G Suite solution. User-defined mail servers: Relays your outbound messages from the mail servers you specified for your managed domain. Time Added Time when a domain was added. 59Trend Micro Email Security Administrator''s Guide Field Description Status Status of a domain, which can be one of the following: • Completed: All required information and operations have been completed. The domain is successfully added. • Configuration Required: Certain required information or configurations are missing or incorrect. Adding a Domain Procedure 1. Click Domains. 2. On the Domains screen, click Add. The Add Domain screen appears. 3. In the General section, specify the following: • Domain name: Includes everything to the right of the at sign (@) in email addresses managed by the server(s) being added. • Skip default domain-level policy creation: By default, this check box is selected. Trend Micro recommends that you skip creating default domain- level policy rules. The preconfigured default organization-level policy rules have the same rule scanning criteria as the default domain-level policy rules and will automatically apply to the new domain. If your account was provisioned before the release of the organization-level policy feature, no default organization-level policy rules were available. Trend Micro recommends that you manually create organization-level policy rules to provide organization-level protection. 4. In the Inbound Servers section, specify the following: 60About Trend Micro Email Security • Recipient: Recipient can be a wildcard (*) or an exact email address. Specify the local part of an email address. • IP address or FQDN: Fully qualified domain name (FQDN) is a unique name, which includes both host name and domain name, and resolves to a single IP address. • Port: Port is a number from 1 to 65535 that an inbound server listens on. These ports vary based on server configuration. • Preference: Preference, sometimes referred to as distance, is a value from 1 to 100. The lower the preference value, the higher the priority. If more than one mail server is available, delivery is prioritized to servers with lower values. Using the same value will balance delivery to each server. Note You can specify up to 30 inbound servers and 30 outbound servers. Use the add and the remove buttons to manage additional entries. Here is an example to explain how messages are routed to inbound servers based on preference values. Table 38. Message routing example Recipient IP Address or FQDN Preference *@test.com 1.2.3.4 10 recipient1@test.com 1.2.3.5 11 recipient2@test.com 1.2.3.6 9 If a message is sent to recipient1@test.com, Trend Micro Email Security routes the message to the server (IP address: 1.2.3.4) with lower preference value (10), and then the server (IP address: 1.2.3.5) if the first server is unavailable. 61Trend Micro Email Security Administrator''s Guide If a message is sent to recipient2@test.com, Trend Micro Email Security routes the message to the server (IP address: 1.2.3.6) with lower preference value (9), and then the server (IP address: 1.2.3.4) if the first server is unavailable. • Send test message to: (optional) Email address used to confirm email delivery from Trend Micro Email Security. 5. In the Outbound Servers section, specify the following: • Select Enable outbound protection. WARNING! Enabling outbound protection without specifying outbound servers will prevent the delivery of any outbound traffic routed through the service. • Configure outbound servers using the following options: • Office 365: Relays your outbound messages from your Office 365 solution. • Google G Suite: Relays your outbound messages from your Google G Suite solution. • User-defined mail servers: Relays your outbound messages from the mail servers you specified for your managed domain. 6. Click Add Domain. If the domain is valid and an MX record for the domain exists, the domain appears on the Domains screen. After adding a domain, Trend Micro sends a welcome message to the administrative email address on record. Configuring a Domain After adding a domain, perform required configurations to finish provisioning the domain. On the Domains screen, any domain missing 62About Trend Micro Email Security required configurations is in the “Configuration required” status, and a red exclamation mark will be shown next to the field that requires your operation or reports any problem. You can hover over the exclamation mark to view the detailed error message. After you finish all required operations, the status of the domain will change from “Configuration required” into “Completed.” Procedure 1. In the General section, verify your domain. a. Add the TXT record provided on the console to your domain''s DNS configuration to prove that you own the domain. b. Click Verify. The message “Domain verified” appears if the domain verification is successful. If your domain dose not pass verification, the built-in policy rule "Global Anti-Virus Rule (Enforced on Unverified Domains)" will be forcibly applied to incoming messages sent to the domain. If you have difficulty adding the TXT record, you can add an MX record for your domain instead: Add an MX record for the Trend Micro Email Security server with the highest preference value. • North America, Latin America and Asia Pacific: MX preference = 20, mail exchanger = MX preference = 32767, mail exchanger = .in.tmes.trendmicro.com • Europe, the Middle East and Africa: MX preference = 20, mail exchanger = 63Trend Micro Email Security Administrator''s Guide MX preference = 32767, mail exchanger = .in.tmes.trendmicro.eu • Australia and New Zealand: MX preference = 20, mail exchanger = MX preference = 32767, mail exchanger = .in.tmes-anz.trendmicro.com • Japan: MX preference = 20, mail exchanger = MX preference = 32767, mail exchanger = .in.tmems-jp.trendmicro.com Note In the preceding MX record, the second preference value 32767 is only used as an example. When setting the second preference value, make sure it is larger than the first preference value, which means this route has lower priority than the first one. To learn more about MX records, see About MX Records and Trend Micro Email Security on page 359. 64About Trend Micro Email Security Tip DNS propagation can take up to 48 hours. The status of the domain you are adding does not change until DNS propagation is complete. During this period, do not turn off any on-premises security. While waiting for DNS propagation, you can use the administrator console to customize the domain settings for features such as Policy, Recipient Filter, Sender Filter, Policy Objects, BEC, and IP Reputation. If the domain stays as unverified for more than 48 hours, confirm that the TXT record or MX record for the domain is correct. • For Linux, run one of the following commands: dig txt dig mx • For Windows, run one of the following commands: nslookup -q=txt nslookup -q=mx 2. In the Inbound Servers section, complete the following configurations: a. Configure your firewall to accept email messages from the following Trend Micro Email Security IP addresses or CIDR blocks: • North America, Latin America and Asia Pacific: 18.208.22.64/26 18.208.22.128/25 18.188.9.192/26 18.188.239.128/26 • Europe, the Middle East and Africa: 18.185.115.0/25 18.185.115.128/26 34.253.238.128/26 65Trend Micro Email Security Administrator''s Guide 34.253.238.192/26 • Australia and New Zealand: 13.238.202.0/25 13.238.202.128/26 • Japan: 18.176.203.128/26 18.176.203.192/26 18.177.156.0/26 18.177.156.64/26 Note If you are using a third-party IP reputation service, add the preceding Trend Micro Email Security IP addresses or CIDR blocks to the approved list of the IP reputation service, or disable the third-party service and enable Trend Micro Email Security to perform IP reputation-based filtering for you. b. Click Test Connection. c. Point the MX record of your domain to the Trend Micro Email Security server with the lowest preference value. • North America, Latin America and Asia Pacific: MX preference = 20, mail exchanger = MX preference = 10, mail exchanger = .in.tmes.trendmicro.com • Europe, the Middle East and Africa: MX preference = 20, mail exchanger = 66About Trend Micro Email Security MX preference = 10, mail exchanger = .in.tmes.trendmicro.eu • Australia and New Zealand: MX preference = 20, mail exchanger = MX preference = 10, mail exchanger = .in.tmes-anz.trendmicro.com • Japan: MX preference = 20, mail exchanger = MX preference = 10, mail exchanger = .in.tmems-jp.trendmicro.com To learn more about MX records, see About MX Records and Trend Micro Email Security on page 359. d. Click Verify to verify the inbound servers you added. The message “Inbound servers verified” appears if the inbound server verification is successful. e. Type an email address next to Send test message to to verify that messages are being delivered from Trend Micro Email Security. 3. In the Outbound Servers section, complete the following configurations: a. If your domain has SPF records, make sure the following record is also included: spf.tmes.trendmicro.com For details on adding SPF records, see Adding SPF Records on page 68. b. Click Verify. 67Trend Micro Email Security Administrator''s Guide c. Route your outbound mail server to the following Trend Micro Email Security MTA for your region: • North America, Latin America and Asia Pacific: .relay.tmes.trendmicro.com • Europe, the Middle East and Africa: .relay.tmes.trendmicro.eu • Australia and New Zealand: .relay.tmes-anz.trendmicro.com • Japan: .relay.tmems-jp.trendmicro.com 4. If you currently use Office 365, configure Office 365 connectors to allow email traffic to or from Trend Micro Email Security MTAs. See Adding Office 365 Inbound Connectors on page 69. See Adding Office 365 Outbound Connectors on page 72. Adding SPF Records Sender Policy Framework (SPF) is an open standard to prevent sender address forgery. An SPF record is a type of Domain Name Service (DNS) record that identifies which mail servers are permitted to send email messages on behalf of your domain. The purpose of an SPF record is to prevent spammers from sending messages with forged addresses at your domain. Procedure 1. Access your DNS hosting provider''s website. 2. Edit the existing SPF record or create a new TXT record for SPF. 68About Trend Micro Email Security If you have an SPF record for your domain, add required values to the current record for Trend Micro. For example, change the following TXT record: v=spf1 ip4:x.x.x.x include:spf.example.com ~all Into: v=spf1 ip4:x.x.x.x include:spf.tmes.trendmicro.com include:spf.example.com ~all Important A domain cannot have more than one TXT record for SPF. If your domain has more than one SPF record, a message delivery or spam classification issue may occur. Adding Office 365 Inbound Connectors Before you begin Before integrating your Office 365 managed domain name with Trend Micro Email Security, perform all steps recommended by Microsoft to complete configuration of Office 365 email management for your domain. To configure inbound connectors, ensure that you have an Office 365 administrator account. Some organizations use Office 365 to remotely host their email architecture, allowing Microsoft to manage the day-to-day aspects of maintaining their email servers. Trend Micro Email Security integrates with Office 365 to provide additional security and benefits. Configure Office 365 connectors to allow email traffic to and from Trend Micro Email Security MTAs. 69Trend Micro Email Security Administrator''s Guide Important Consult the Office 365 help for information about adding connectors. Some Office 365 plans do not offer connectors. http://technet.microsoft.com/en-us/library/exchange-online-mail-flow.aspx Procedure 1. Log on to your Office 365 administration center. 2. In the navigation on the left, go to Admin > Admin centers > Exchange The Exchange admin center screen appears. 3. In the navigation on the left, go to mail flow, and then click connectors in the top navigation. 4. Do the following to add an Inbound Connector to Office 365: Note By adding an inbound connector, you can configure Office 365 to accept mail filtered by Trend Micro Email Security for delivery to email accounts in your Office 365 managed domain. a. Click the plus (+) icon. A new connector configuration screen appears. b. In the From field, select Partner organization. c. In the To field, select Office 365. d. Click Next. e. In the Name field, type a descriptive name for the connector. For example, type Trend Micro Email Security (Inbound). f. Select the Turn it on check box. g. Click Next. 70About Trend Micro Email Security h. Select Use the sender''s IP address, and then click Next. i. In the Specify the sender IP address range. field, add the following Trend Micro Email Security IP addresses: • North America, Latin America and Asia Pacific: 18.208.22.64/26 18.208.22.128/25 18.188.9.192/26 18.188.239.128/26 • Europe, the Middle East and Africa: 18.185.115.0/25 18.185.115.128/26 34.253.238.128/26 34.253.238.192/26 • Australia and New Zealand: 13.238.202.0/25 13.238.202.128/26 • Japan: 18.176.203.128/26 18.176.203.192/26 18.177.156.0/26 18.177.156.64/26 j. Click Next. k. Select Reject email messages if they aren''t sent over TLS, and then click Next. 71Trend Micro Email Security Administrator''s Guide The New connector confirmation screen appears, displaying all the settings that you have configured. l. Click Save. Adding Office 365 Outbound Connectors Before you begin To configure outbound connectors, ensure that you have an Office 365 administrator account. Some organizations use Office 365 to remotely host their email architecture, allowing Microsoft to manage the day-to-day aspects of maintaining their email servers. Trend Micro Email Security integrates with Office 365 to provide additional security and benefits. Configure Office 365 connectors to allow email traffic to and from Trend Micro Email Security MTAs. Important Consult the Office 365 help for information about adding connectors. Some Office 365 plans do not offer connectors. http://technet.microsoft.com/en-us/library/exchange-online-mail-flow.aspx Procedure 1. Log on to your Office 365 administration center. 2. In the navigation on the left, go to Admin > Admin centers > Exchange The Exchange admin center screen appears. 3. In the navigation on the left, go to mail flow, and then click connectors in the top navigation. 4. Do the following to add an Outbound Connector to Office 365: 72About Trend Micro Email Security Note By adding an outbound connector, you can configure Office 365 to relay outbound mail to Trend Micro Email Security for filtering and delivery to recipients outside of your Office 365 managed domain. a. Click the plus (+) icon. A new connector configuration screen appears. b. In the From field, select Office 365. c. In the To field, select Partner organization. d. Click Next. e. In the Name field, type a descriptive name for the connector. For example, type Trend Micro Email Security (Outbound). f. Select the Turn it on check box. g. Click Next. h. Select Only when I have a transport rule set up that redirects messages to this connector, and then click Next. i. Select Route email through these smart hosts, click the plus (+) icon, and then add the following host to the list: .relay. 73Trend Micro Email Security Administrator''s Guide Note In the preceding information, replace and with actual values. The value of varies according to your location: • North America, Latin America and Asia Pacific: tmes.trendmicro.com • Europe, the Middle East and Africa: tmes.trendmicro.eu • Australia and New Zealand: tmes-anz.trendmicro.com • Japan: tmems-jp.trendmicro.com j. Click Next. k. Keep the default settings on the screen that appears, and click Next. The New connector confirmation screen appears, displaying all the settings that you have configured. l. Click Next. m. Add an email address to the field provided, and then click Validate. After the validation process completes, the Validation Result screen displays. n. Click Save. 5. Add an email flow rule to use the outbound connector you created. a. In the navigation on the left, go to mail flow, and then click rules in the top navigation. b. Click the plus (+) icon and click Create a new rule. c. In the Name field, type a name for the rule, for example, Trend Micro Email Security (Outbound). 74About Trend Micro Email Security d. Under Apply this rule if..., select The recipient is located and then Outside the organization and click OK. e. Click More Options at the bottom to show more settings. f. Under Do the following..., select Redirect the message to and then the following connector and choose the outbound connector you created for message redirection. g. Configure the remaining fields if necessary; otherwise, keep the default settings for them. h. Click Save. Editing or Deleting Domains Procedure 1. On the Domains screen, select domains by doing one of the following: • To select one or more domains, select the check box to the left of each entry. • To select all domains, select the check box to the left of the Domain Name column title. 2. To edit information for a domain, do the following: a. Click the domain name in the Domain Name column. The Edit Domain screen appears, with fields pre-filled with the information on record for that domain. b. Modify the fields as needed. 3. To delete domains, select one or multiple domain records and click Delete. 75Trend Micro Email Security Administrator''s Guide Inbound and Outbound Protection Managing Recipient Filter The Recipient Filter screen displays the list of available domains. You can enable or disable these domains to check valid recipients and export the domain recipient lists to local storage. Table 39. Recipient Filter Tasks Tasks Steps Enable All Filters On the Recipient Filter screen, click Enable All to enable all filters in all domains. Disable All Filters On the Recipient Filter screen, click Disable All to disable all filters in all domains. Export All On the Recipient Filter screen, click Export All to export all filters in all domains to the local storage. Export A Filter List On the Recipient Filter screen, click the icon under the Export column to export the filter list in a domain. Managing Sender Filter Trend Micro Email Security allows you to configure the following to filter senders of incoming messages: • Sender filter settings • Specifies the type of sender addresses collected to match the approved and blocked sender lists. • Specifies whether to insert an X-Header in the message header for email messages matching approved senders. 76About Trend Micro Email Security • Approved senders Specifies the senders to allow using specific email addresses or entire domains. • Blocked senders Specifies the senders to block using specific email addresses or entire domains. Sender Filter Settings Just like physical letters, an email message has two sets of addresses: the envelope address and the message header address. The envelope address, like the address on the outside of an envelope, is used by the MTA to route and deliver the email message; the message header address, which is part of the message header, is similar to the address attached to a salutation at the start of a physical letter. The Sender Filter Settings screen enables you to choose the type of sender addresses Trend Micro Email Security uses to match the approved or blocked sender list. The following options are available: • Envelope addresses • Message header addresses By default, both options are selected. Trend Micro Email Security uses both addresses for matching. The Message header addresses option can be modified while the Envelope addresses option cannot. Note If Message header addresses is selected on the Quarantine > End User Quarantine Settings screen, Trend Micro recommends you also select it on the Sender Filter Settings screen. Otherwise, the approved or blocked senders added by end users will not work as expected. Trend Micro Email Security provides the capability of inserting an X-Header in the message header for email messages matching approved senders. If you 77Trend Micro Email Security Administrator''s Guide select the Insert an X-Header in the message header if an approved sender matches check box, you can do extra actions based on the message header on your own MTA or mail server. • The following X-Header is inserted in the message header once an approved sender''s envelope address matches: X-TM-Approved-Sender: envelope-sender • The following X-Header is inserted in the message header if an approved sender''s envelope address does not match but the message header address matches: X-TM-Approved-Sender: header-sender Note Unless specified otherwise, Trend Micro Email Security considers the envelope address as the common sender address. Regardless of your sender address settings, IP reputation-based filtering and unknown sender domain check will always use Envelope addresses rather than Message header addresses to match the approved or blocked sender list. Unknown sender domain check refers to the check that verifies if the sender''s envelop address has a valid DNS A or MX record. Configuring Approved and Blocked Sender Lists Configure the Approved Senders and Blocked Senders lists to control which email messages Trend Micro Email Security scans. Specify the senders to allow or block using specific email addresses or entire domains. For example, *@example.com specifies all senders from the example.com domain. Evaluation is done in the following order: 1. Blocked sender list added through the End User Console or quarantine digest notifications 2. Blocked sender list added through the administrator console 78About Trend Micro Email Security 3. Approved sender list added through the End User Console or quarantine digest notifications 4. Approved sender list added through the administrator console Note Approved senders added to the End User Console will not override blocked senders for the same email address or domain in the administrator console. For example, assume that *@example.com is in the blocked sender list of the administrator console, and john@example.com is in the approved sender list in the End User Console for an end user. Messages from john@example.com will still be blocked. IP reputation-based filters use only IP address data to filter messages. You can also use sender email address and domain to filter incoming messages. Approved senders bypass IP reputation-based filtering at the MTA connection level. Lists of approved or blocked senders are managed using the following screens: • Approved Senders Trend Micro Email Security will not perform the following checks on email messages from senders added to this list: • IP reputation-based filtering • Unknown sender domain check • Spam • BEC • Phishing • Social engineering attack • Web reputation • Graymail 79Trend Micro Email Security Administrator''s Guide Trend Micro Email Security still performs virus scanning and content filtering on all messages received and takes the action configured in policy rules once detecting any virus or content filtering violation. Go to Inbound Protection > Connection Filtering > Sender Filter > Approved Senders to display this screen. • Blocked Senders Trend Micro Email Security automatically blocks messages sent from addresses or domains added to the blocked list without submitting the messages to any scanning. Go to Inbound Protection > Connection Filtering > Sender Filter > Blocked Senders to display this screen. The Approved Senders and Blocked Senders tables display the following information: • Sender: The email address or domain that you approved or blocked for the specified Recipient Domain • Recipient Domain: The managed domain for which you approved or blocked the specified sender • Date Added: The date that you added the sender to the list Adding Senders Trend Micro Email Security only approves or blocks email messages from the specified sender for the specified domain. For example, after adding spammerbob@examplespamdomain.com to the blocked list for your managed domain mydomain.com, Trend Micro Email Security only blocks the email messages sent from spammerbob@examplespamdomain.com to addresses in the mydomain.com domain. Trend Micro Email Security still scans and possibly passes email messages sent from spammerbob@examplespamdomain.com to your other managed domains. To block or allow email messages from a specific sender to all domains, select all my domains from the Managed domain drop-down list. 80About Trend Micro Email Security Procedure 1. Select a specific domain from the Managed domain drop-down list. To select all domains, select all my domains from the list. 2. In the Email address or domain field, type a sender. A sender can be a specific email address or all addresses from a specific domain or subdomain. • Filter a specific email address by typing that email address. • Filter all addresses from a domain by using an asterisk (*) to the left of the at sign (@) in the email address. For example, *@example.com will filter all email addresses in the example.com domain. • Filter all addresses from a subdomain by using an asterisk (*) to the left of the at sign (@) and also using an asterisk (*) in place of the subdomain in the email address. For example, *@*.example.com will filter all email addresses in all subdomains of the example.com domain. The following table displays format examples that are valid or not valid: Table 40. Format Examples for Approved Senders and Blocked Senders Valid Not Valid name@info.example.com name@*.example.com *@example.com *@*.com *@server.example.com *@* *@*.example.com 3. Click Add to List. Trend Micro Email Security validates the sender address and adds it to the list. 81Trend Micro Email Security Administrator''s Guide Tip Trend Micro Email Security validates the format of the sender address before adding the sender to the list. If you receive multiple formatting error messages and are sure that the address provided is accurate, your administrator console may have timed out. Reload the page and try again. Editing Senders Procedure 1. Select a specific domain from the Managed domain drop-down list. To select all domains, select all my domains from the list. 2. Optionally type a sender address and click Search to search for specific senders. 3. Click the email address of a sender or the Edit button for the sender. The email address becomes editable, and buttons labeled Save or Cancel appear. 4. Make and confirm your changes or corrections. • Filter a specific email address by typing that email address. • Filter all addresses from a domain by using an asterisk (*) to the left of the at sign (@) in the email address. For example, *@example.com will filter all email addresses in the example.com domain. • Filter all addresses from a subdomain by using an asterisk (*) to the left of the at sign (@) and also using an asterisk (*) in place of the subdomain in the email address. For example, *@*.example.com will filter all email addresses in all subdomains of the example.com domain. The following table displays format examples that are valid or not valid: 82About Trend Micro Email Security Table 41. Format Examples for Approved Senders and Blocked Senders Valid Not Valid name@info.example.com name@*.example.com *@example.com *@*.com *@server.example.com *@* *@*.example.com Importing and Exporting Senders Trend Micro Email Security allows you to import approved and blocked senders in batches from a properly-formatted CSV file and export the existing senders to the local storage. Procedure 1. Go to Inbound Protection > Connection Filtering > Sender Filter > Approved Senders or go to Inbound Protection > Connection Filtering > Sender Filter > Blocked Senders. 2. Import or export senders. Option Description Import a. Click Import to import multiple senders. senders The Import Approved Senders screen appears. b. Click Choose File to locate the file to import. c. Select one of the following import options: • Merge: append the sender email addresses or domains to the existing list. • Overwrite: replace the existing list with the sender email addresses or domains in the file. d. Click Import. 83Trend Micro Email Security Administrator''s Guide Option Description Export Select the senders that you want to export and click Export. senders The selected senders are exported to the local storage. Transport Layer Security (TLS) Peers Transport Layer Security (TLS) is a protocol that helps to secure data and ensure communication privacy between endpoints. Trend Micro Email Security allows you to configure TLS encryption policies between Trend Micro Email Security and specified TLS peers. Trend Micro Email Security supports the following TLS protocols in descending order of priority: TLS 1.3, TLS 1.2, TLS 1.1 and TLS 1.0. To prevent against man-in-the-middle attacks on TLS connections, DNS- based Authentication of Named Entities (DANE) is introduced to bind X.509 digital certificates, commonly used for TLS, to domain names using Domain Name System Security Extensions (DNSSEC). With the authentication inherently in DNSSEC, DANE enables a domain administrator to affirm TLS credentials to mitigate certificate authority (CA) vulnerabilities and breaches. Trend Micro Email Security allows you to use DANE authentication between Trend Micro Email Security and specified TLS peers during outbound mail delivery. The Transport Layer Security (TLS) Peers screen uses the following important terms: Term Details Managed Domain list Status (Managed • Enabled: Domain is enabled Domain) • Disabled: Domain is disabled 84About Trend Micro Email Security Term Details Default (for This configuration applies to all domains that are not in the managed unspecified domain list domains) Domain TLS Peers list Status (TLS Peer) • Enabled: Trend Micro Email Security applies your specified TLS configuration to the peer • Disabled: Trend Micro Email Security does not apply your specified TLS configuration to the peer Instead, the “Default (for unspecified peers)” TLS configuration applies. TLS peer Trend Micro Email Security can apply your specified TLS configuration with this peer during network communications. 85Trend Micro Email Security Administrator''s Guide Term Details Security level • Opportunistic TLS: • Communicates using encryption if the peer supports and elects to use TLS • Communicates without encryption if the peer does not support TLS • Communicates without encryption if the peer supports TLS but elects not to use TLS • Mandatory TLS: • Communicates using encryption if the peer supports and elects to use TLS • Does not communicate if the peer does not support TLS • Does not communicate if the peer supports TLS but elects not to use TLS • Opportunistic DANE TLS (Outbound protection only) • When remote SMTP server has usable DANE TLSA record(s): • Communicates using encryption if the peer DANE authentication succeeds • Does not communicate if the peer does not pass DANE authentication • When all TLSA record(s) are unusable due to unsupported parameters or malformed data: Downgrades to Mandatory TLS • In other cases: Downgrades to Opportunistic TLS • Mandatory DANE TLS (Outbound protection only) • Communicates using encryption if the peer DANE authentication succeeds • Does not communicate if the peer does not pass DANE authentication 86About Trend Micro Email Security Term Details Default (for This configuration applies to all peers that meet any of the following unspecified peers) criteria: • Peer is not in the peer list • Peer is in the peer list, but is not enabled Adding Domain TLS Peers Procedure 1. Go to Inbound Protection > Connection Filtering > Transport Layer Security (TLS) Peers or Outbound Protection > Transport Layer Security (TLS) Peers. 2. Click Add. 3. On the Add Domain TLS Peers screen, configure TLS peers for a managed domain. a. In the Basic Information section, select a managed domain. b. In the Domain TLS Peers section, click Add to add a TLS peer for the selected domain. c. For inbound protection, specify a sender domain, IP address, or CIDR block as TLS Peer. For outbound protection, specify a recipient domain as TLS Peer. d. Set the Security level. Note that the security levels Opportunistic DANE TLS and Mandatory DANE TLS are available only for outbound delivery. 87Trend Micro Email Security Administrator''s Guide Important To ensure messages can be received from the Trend Micro Email Security MTA, configure your firewall to accept email messages from the following Trend Micro Email Security IP address / CIDR blocks: • North America, Latin America and Asia Pacific: 18.208.22.64/26 18.208.22.128/25 18.188.9.192/26 18.188.239.128/26 • Europe, the Middle East and Africa: 18.185.115.0/25 18.185.115.128/26 34.253.238.128/26 34.253.238.192/26 • Australia and New Zealand: 13.238.202.0/25 13.238.202.128/26 • Japan: 18.176.203.128/26 18.176.203.192/26 18.177.156.0/26 18.177.156.64/26 e. Select Enabled to have Trend Micro Email Security apply your specified TLS security level to the new peer. f. (Optional) For inbound protection, type an email address local part for TLS test. For outbound protection, type a domain name for DANE test if you set Security level to Opportunistic DANE TLS or Mandatory DANE TLS in substep d. 88About Trend Micro Email Security 4. Click Save. 5. Click Submit. Editing Domain TLS Peers Procedure 1. Go to Inbound Protection > Connection Filtering > Transport Layer Security (TLS) Peers or Outbound Protection > Transport Layer Security (TLS) Peers. 2. Click the name of a managed domain. 3. Find the TLS peer that you want to edit, and click the peer name. 4. Edit the peer information as required. 5. Click Save. Understanding IP Reputation Trend Micro Email Security offers two tiers of protection. Connection-based filtering at the MTA connection level, including IP reputation-based filtering provided by Trend Micro Email Reputation Services (ERS), is the first tier. The second is content-based filtering at the message level. Tip IP reputation-based filters use only IP address data to filter messages. You can also use sender email address and domain to filter incoming messages. Approved senders bypass IP reputation-based filtering at the MTA connection level. See IP Reputation Order of Evaluation on page 94. Trend Micro Email Security makes use of Trend Micro Email Reputation Services (ERS) Standard Service and Advanced Service. Email Reputation 89Trend Micro Email Security Administrator''s Guide Services use a standard IP reputation database and an advanced, dynamic IP reputation database (a database updated in real time). These databases have distinct entries, allowing Trend Micro to maintain a very efficient and effective system that can quickly respond to new sources of spam. Configure the following settings on the Settings tab of the IP Reputation screen: • Quick IP List, which is also known as dynamic IP reputation settings, controls how Trend Micro Email Security uses the dynamic IP reputation database from Email Reputation Services Advanced Service. • Standard IP Reputation Settings control how Trend Micro Email Security uses the standard IP reputation database from Email Reputation Services Standard Service. The other tabs of the IP Reputation screen are as follows: • Approved IP Address • Blocked IP Address • Approved Country/Region • Blocked Country/Region About Quick IP List Trend Micro Email Security makes use of Trend Micro Email Reputation Services (ERS) Standard Service and Advanced Service. Quick IP List uses Trend Micro Email Reputation Services Advanced Service, a real-time antispam solution. The Trend Micro network of automated expert systems, along with Trend Micro spam experts, continuously monitor network and traffic patterns and immediately update the dynamic IP reputation database as new spam sources emerge, often within minutes. As evidence of spam activity increases or decreases, the dynamic IP reputation database is updated accordingly. The dynamic IP reputation database includes the following blocking levels: 90About Trend Micro Email Security • Level 0: Off Queries the dynamic reputation database but does not block any IP addresses. • Level 1: Least aggressive Trend Micro Email Security allows the same amount of spam from a sender with a good rating as in Level 2. The length of time that the IP address stays in the database is generally shorter than for more aggressive settings. • Level 2: (the default setting) Trend Micro Email Security allows a larger volume of spam from a sender with a good rating than more aggressive settings. However, if an increase in spam above the allowable threshold is detected, it adds the sender to the dynamic reputation database. The length of time that the IP address stays in the database is generally shorter than for more aggressive settings. • Level 3: Trend Micro Email Security allows a small volume of spam from senders with a good rating. However, if an increase in spam beyond the allowable threshold is detected, it adds the sender to the dynamic reputation database. The length of time that the IP address stays in the database depends on whether additional spam from the sender is detected. • Level 4: Most aggressive If even a single spam message from a sender IP address is detected, Email Reputation Services adds the sender to the dynamic reputation database and Trend Micro Email Security blocks all messages from the sender. The length of time that the IP address stays in the database depends on whether additional spam from the sender is detected. If legitimate email is being blocked, select a less aggressive setting. If too much spam is reaching your network, select a more aggressive setting. However, this setting might increase false positives by blocking connections from legitimate email senders. 91Trend Micro Email Security Administrator''s Guide Note To avoid false positives from a trusted partner company, go to Inbound Protection > Connection Filtering > IP Reputation, and add the IP address for their MTA to the Approved IP Address list. The IP addresses in the approved lists bypass other IP reputation-based filtering. This list is useful for ensuring all messages from a partner company or other MTA are allowed, no matter their status with the standard IP reputation databases or with the Trend Micro Email Reputation Services (ERS) dynamic IP reputation database. When using the IP reputation approved lists, you may experience lower overall spam catch rates. About Standard IP Reputation Settings Trend Micro Email Security makes use of Trend Micro Email Reputation Services (ERS) Standard Service and Advanced Service. Standard IP Reputation Settings use Trend Micro Email Reputation Services Standard Service, which helps block spam by validating requested IP addresses against the Trend Micro standard IP reputation database, powered by the Trend Micro Threat Prevention Network. This ever-expanding database currently contains over a billion IP addresses with reputation ratings based on spamming activity. Trend Micro spam investigators continuously review and update these ratings to ensure accuracy. Trend Micro Email Security makes a query to the standard IP reputation database server whenever it receives an email message from an unknown host. If the host is listed in the standard IP reputation database, that message is reported as spam. You can choose which lists to enable from the standard IP reputation database. By default, all lists are enabled. The default setting is the most effective for reducing spam levels, and it meets the needs of most customers. Note If you disable some portions of the standard IP reputation database, you may see an increase in the amount of spam messages that reach your internal mail server for additional content filtering. 92About Trend Micro Email Security The standard IP reputation database includes the following lists: • Known Spam Source List: The Known Spam Source List (KSSL) is a list of IP addresses of mail servers that are known to be sources of spam. • Dynamic User List: The Dynamic User List (DUL) is a list of dynamically assigned IP addresses, or those with an acceptable use policy that prohibits public mail servers. Most entries are maintained in cooperation with the ISP owning the network space. IP addresses in this list should not be sending email directly but should be using the mail servers of their ISP. • Emerging Threat List: The Emerging Threat List (ETL) is a list of IP addresses identified as involved in active ransomware, malware, or other email threat campaigns. Note To avoid false positives from a trusted partner company, go to Inbound Protection > Connection Filtering > IP Reputation, and add the IP address for their MTA to the Approved IP Address list. About Approved and Blocked IP Addresses To manually override IP reputation-based filtering at the MTA connection level: • Configure the Approved IP Address list • Configure the Blocked IP Address list • Configure the Approved Country/Region list • Configure the Blocked Country/Region list Tip The Approved IP Address and Blocked IP Address lists support both IP addresses and Classless Inter-Domain Routing (CIDR) blocks. To add a CIDR block to the list, type the IPv4 address / CIDR block. The following is the only valid format: x.x.x.x/z 93Trend Micro Email Security Administrator''s Guide These lists override the Quick IP List and Standard IP Reputation Settings and allow for customization of which addresses are subjected to IP reputation-based filtering. The IP addresses in the approved lists bypass other IP reputation-based filtering. This list is useful for ensuring all messages from a partner company or other MTA are allowed, no matter their status with the standard IP reputation databases or with the Trend Micro Email Reputation Services (ERS) dynamic IP reputation database. When using the IP reputation approved lists, you may experience lower overall spam catch rates. The IP addresses in the blocked lists are not subject to other IP reputation- based filtering. Trend Micro Email Security permanently rejects connection attempts from such IP addresses by responding with a 550 error (a rejection of the requested connection). IP Reputation Order of Evaluation Message sender IP addresses go through IP reputation-based filtering. IP addresses are evaluated until the first match is found. Messages from approved sender IP addresses bypass IP reputation-based filtering at the MTA connection level. Messages from blocked sender IP addresses are blocked. Evaluation is done in the following order: 1. IP addresses a. In the Approved IP Address list b. In the Blocked IP Address list 2. Countries/regions a. In the Approved Country/Region list b. In the Blocked Country/Region list 3. The Known Spam Source (KSS) in the IP Reputation settings 94About Trend Micro Email Security 4. The Dynamic User List (DUL) in the IP Reputation settings 5. The Emerging Threat List (ETL) in the IP Reputation settings An IP address added to the Approved IP Address list will not be blocked even if that IP address is also in a CIDR block listed in the Blocked IP Address list. Furthermore, that IP address will not be blocked even if it is also in the Known Spam Source standard IP reputation database list. Important IP reputation-based filters use only IP address data to filter messages. You can also use sender email address and domain to filter incoming messages. Approved senders bypass IP reputation-based filtering at the MTA connection level. See Managing Sender Filter on page 76. Troubleshooting Issues If you encounter unexpected errors while trying to save your settings on the IP Reputation screen, you may be able to resolve the issue on your own. Consult the following table for guidance on resolving the problem before contacting technical support. Table 42. IP Reputation Settings: Issues and Solutions Issue Possible Cause Possible Solution The Save button is You do not have a valid Activation Obtain a valid Activation Code disabled. Code. from your vendor. You have applied for an Activation Try again later. Code, but it has not yet been added to the Trend Micro Email Security system. A temporary network issue is Try again later. preventing Trend Micro Email Security from validating the Activation Code. 95Trend Micro Email Security Administrator''s Guide Issue Possible Cause Possible Solution I cannot save my IP There is a temporary network Try again later. Reputation settings. issue. Log off, log on, and try again. There is more than one browser Close the other windows and try window open to the Trend Micro again. Email Security administrator console, and the session in one of Log off, log on, and try again. the other windows has expired. Domain-based Authentication Trend Micro Email Security provides authentication methods such as Sender IP Match, Sender Policy Framework (SPF), DomainKeys Identified Mail (DKIM) verification, and Domain-based Message Authentication, Reporting & Conformance (DMARC) to protect against email spoofing. If all these methods are enabled, Trend Micro Email Security evaluates email messages in the following order: 1. Sender IP Match 2. SPF check 3. DKIM verification 4. DMARC authentication Trend Micro Email Security keeps evaluating and scanning an email message in the preceding order until encountering an “Intercept” action. If an email message passes the Sender IP Match check, Trend Micro Email Security skips its own SPF check as well as the SPF check of DMARC authentication for this message. Note For details about intercept actions, see “Intercept” Actions on page 190. 96About Trend Micro Email Security Sender IP Match Trend Micro Email Security allows you to specify an IP address or a range of addresses within a sender domain identified by the message header address to allow email messages only from those addresses. Sender IP Match is a way that readily enables you to simultaneously allow all inbound email traffic from a particular domain while equally preventing spoofing by manually defining the allowed IP ranges. If an email message passes the Sender IP Match check, Trend Micro Email Security skips its own SPF check as well as the SPF check of DMARC authentication for this message. Adding Sender IP Match Settings To prevent sender forgery, you can specify a sender domain within the message header address and the allowed IP addresses for the domain. Note Trend Micro Email Security provides a built-in default rule that has the lowest priority to ensure you receive a baseline level of protection. The default rule cannot be deleted. You can create only one single rule for each “Managed Domain”. The default rule will be applied if no other rules are matched based on the “Managed Domain”. Procedure 1. Go to Inbound Protection > Domain-based Authentication > Sender IP Match. 2. Click Add. The Add Sender IP Match Settings screen appears. 3. Select a specific recipient domain from the Managed domain drop- down list. 97Trend Micro Email Security Administrator''s Guide 4. Select Enable Sender IP Match. 5. Under Sender Domain-IP Paris, add one or multiple domain-IP pairs. a. Specify a sender domain using one of the following formats: • example.com • subdomain.example.com • *.example.com b. Specify one or multiple IP addresses or IP/CIDR blocks to pair with the domain. c. Click Add. 6. Under Intercept, specify the action to take if the sender IP address does not match the sender domain as you specified. • Delete entire message • Quarantine 7. Under Notify, choose to send notifications and select at least one notification template. 8. Click Add. Editing Sender IP Match Settings Procedure 1. Go to Inbound Protection > Domain-based Authentication > Sender IP Match 2. From the list of Sender IP Match rules, click a managed domain to edit its settings. 3. Modify the Sender IP Match settings as required. 98About Trend Micro Email Security Note For details about the settings, see Adding Sender IP Match Settings on page 97. 4. Click Save. Sender Policy Framework (SPF) Sender Policy Framework (SPF) is an open standard to prevent sender address forgery. SPF protects the envelope address of a sender, which is used for the delivery of email messages. Trend Micro Email Security allows you to verify the sender''s authenticity using SPF settings. SPF requires the owner of a domain to publish the email sending policy (for example, which email servers are used to send email messages from that domain) in an SPF record in the Domain Name System (DNS). When Trend Micro Email Security receives an email message claiming to come from that domain, Trend Micro Email Security checks the SPF record to verify whether the email message complies with the domain''s stated policy. For example, if the message comes from an unknown server, the email message can be considered as fake. Evaluation of an SPF record can return any of the following results. Result Explanation Default Action Pass The SPF record designates the host to be allowed to Accept (reserved) send. Fail The SPF record has designated the host as not being Delete allowed to send. (customizable) SoftFail The SPF record has designated the host as not being Accept allowed to send but is in transition. (customizable) Neutral The SPF record specifies explicitly that nothing can be Accept said about validity. (customizable) 99Trend Micro Email Security Administrator''s Guide Result Explanation Default Action None The domain does not have an SPF record or the SPF Accept record does not evaluate to a result. (customizable) PermError A permanent error has occurred (for example, badly Accept formatted SPF record). (customizable) TempError A transient error has occurred. Accept (customizable) Note By default, if an email message gets a "Pass" result, Trend Micro Email Security will bypass the SPF check and skip the remaining SPF settings for the message. Trend Micro Email Security will then continue scanning the message according to policy rules. If an email message passes the Sender IP Match check, the message is also considered as passing its own SPF check. Adding SPF Settings Trend Micro Email Security allows you to add SPF settings to validate an inbound message comes from the authorized IP address stated in the DNS record for the sender domain within the envelope address. Note Trend Micro Email Security provides a built-in default rule that has the lowest priority to ensure you receive a baseline level of protection. The default rule cannot be deleted. You can create only one single rule for each “Managed Domain”. The default rule will be applied if no other rules are matched based on the “Managed Domain”. Procedure 1. Go to Inbound Protection > Domain-based Authentication > Sender Policy Framework (SPF). 100About Trend Micro Email Security 2. Click Add. The Add SPF Settings screen appears. 3. Select a specific recipient domain from the Managed domain drop- down list. 4. Select Enable SPF to enable SPF check in Trend Micro Email Security. 5. Optionally select Insert an X-Header into email messages to add the SPF check result into the email message''s X-Header. Trend Micro Email Security adds messages similar to the following in email message''s X-Header named X-TM-Received-SPF: Status X-Header Pass X-TM-Received-SPF: Pass (domain of example_address@example.com designates 10.64.72.206 as permitted sender) client-ip=10.64.72.206; envelope- from=example_address@example.com; helo=mailserver.example.com Fail X-TM-Received-SPF: Fail (domain of example_address@example.com does not designates 10.64.72.206 as permitted sender) client-ip=10.64.72.206; envelope- from=example_address@example.com; helo=mailserver.example.com SoftFail X-TM-Received-SPF: SoftFail (domain of transitioning example_address@example.com discourages use of 10.64.72.206 as permitted sender) client- ip=10.64.72.206; envelope- from=example_address@example.com; helo=mailserver.example.com 101Trend Micro Email Security Administrator''s Guide Status X-Header Neutral X-TM-Received-SPF: Neutral (10.64.72.206 is neither permitted nor denied by domain of example_address@example.com) client- ip=10.64.72.206; envelope- from=example_address@example.com; helo=mailserver.example.com None X-TM-Received-SPF: None (domain of example_address@example.com does not designate permitted sender hosts) client-ip=10.64.72.206; envelope- from=example_address@example.com; helo=mailserver.example.com PermError X-TM-Received-SPF: PermError (domain of example_address@example.com uses mechanism not recognized by this client) client-ip=10.64.72.206; envelope- from=example_address@example.com; helo=mailserver.example.com TempError X-TM-Received-SPF: TempError (error in processing during lookup of example_address@example.com) client- ip=10.64.72.206; envelope- from=example_address@example.com; helo=mailserver.example.com Note If the value of envelope-from is blank, the value of helo will be used instead for the SPF check. 6. Under Actions, specify the action to take based on the SPF check result and select whether to tag the subject or send a notification for the message that fails SPF check. 7. Under Tag and Notify, customize the tag and select Do not tag digitally signed messages if necessary. 102About Trend Micro Email Security Note The Tag subject action may destroy the existing DKIM signatures in email messages, leading to a DKIM verification failure by the downstream mail server. To prevent tags from breaking digital signatures, select Do not tag digitally signed messages. 8. Under Ignored Peers, do any of the following: • To add ignored peers to skip SPF check for a specific sender, specify the sender''s domain name, IP address or CIDR block in the text box and click Add. Note Trend Micro Email Security will not implement SPF check for email messages from the specific domain, IP address or CIDR block. The email messages will continue to the next step in the regular delivery process. However, this does not mean the email messages have passed SPF check. They will fail subsequent DMARC authentication if they do not actually meet specific criteria of the SPF standard. • To search for existing ignored peers, type a keyword and click Search. • To import ignored peers from a CSV file, click Import. The following import options are available: • Merge: append the ignored peers to the existing list. • Overwrite: replace the existing list with the ignored peers in the file. • To export all ignored peers to a CSV file, click Export. 9. Click Add to finish adding the SPF settings. 103Trend Micro Email Security Administrator''s Guide Note All the settings you added take effect only when you click Add. Editing SPF Settings Procedure 1. Go to Inbound Protection > Domain-based Authentication > Sender Policy Framework (SPF). 2. From the list of domains to perform SPF record check, click a domain that you want to edit. 3. Modify the SPF settings as required. Note For details about the settings, see Adding SPF Settings on page 100. 4. Click Save. DomainKeys Identified Mail (DKIM) DomainKeys Identified Mail (DKIM) is an email validation system that detects email spoofing by validating a domain name identity associated with a message through cryptographic authentication. In addition, DKIM is used to ensure the integrity of incoming messages or ensure that a message has not been tampered with in transit. To ensure the validity and integrity of email messages, DKIM uses a public and private key pair system. A public and private key pair is created for the sending domain. The private key is stored securely on the mail server and used to sign outgoing messages. The public key is stored and published in DNS as a TXT record of the domain. When an email message is sent, the mail server uses the private key to digitally sign it, which is a part of the message header. When the email message is received, the DKIM signature can be verified against the public key on the domain''s DNS. 104About Trend Micro Email Security Trend Micro Email Security implements DKIM authentication only in the following scenarios: • Verifies DKIM signatures in incoming messages only when the domain specified in the “d=” tag of the DKIM signature header field belongs to the same organizational domain as the domain part of the “From” field in the message header. • Adds DKIM signatures to outgoing message headers to prevent spoofing only when the domain part of the “From” field in the message header belongs to the same organizational domain as the MAIL FROM address (envelope sender). Adding DKIM Verification Settings Trend Micro Email Security verifies DKIM signatures in incoming email messages and allows administrators to take actions on messages that fail to pass signature verification. If a message''s DKIM signature passes verification, the message will continue to the next step in the regular delivery process. The DKIM verification settings apply only to the selected recipient domain. Note Trend Micro Email Security provides a built-in default rule that has the lowest priority to ensure you receive a baseline level of protection. The default rule cannot be deleted. You can create only one single rule for each “Managed Domain”. The default rule will be applied if no other rules are matched based on the “Managed Domain”. Procedure 1. Go to Inbound Protection > Domain-based Authentication > DomainKeys Identified Mail (DKIM) Verification. 2. Click Add. The Add DKIM Verification Settings screen appears. 105Trend Micro Email Security Administrator''s Guide 3. Select a specific recipient domain from the Managed domain drop- down list. 4. Select Enable DKIM verification. 5. Optionally select Skip DKIM verification for email messages with no envelope sender addresses. 6. Optionally select Insert an X-Header into email messages. X-Header is added to indicate whether DKIM verification is successful or not. Here are some examples of X-Header: X-TM-Authentication-Results:dkim=pass; No signatures and verification is not enforced X-TM-Authentication-Results:dkim=pass; No processed signatures and verification is not enforced X-TM-Authentication-Results:dkim=fail; No processed signatures but verification is enforced X-TM-Authentication-Results:dkim=pass; Contain verified signature, header.d=test.com, header.s=TM- DKIM_201603291435, header.i=sender@test.com X-TM-Authentication-Results:dkim=fail; No verified signatures 7. Under Intercept, select an action that you want to take on a message that fails DKIM verification. • Do not intercept messages • Delete entire message • Quarantine 8. Under Tag and Notify, select further actions that you want to take on the message. 106About Trend Micro Email Security • Tag subject Note Tags can be customized. When selecting the Tag subject action, note the following: • This action may destroy the existing DKIM signatures in email messages, leading to a DKIM verification failure by the downstream mail server. • To prevent tags from breaking digital signatures, select Do not tag digitally signed messages. • Send notification 9. Under Ignored Peers, do any of the following: • To add ignored peers to skip DKIM verification for specific sender domains, specify one or multiple sender domain names and click Add. Note Trend Micro Email Security will not implement DKIM verification for email messages from the specific domain. The email messages will continue to the next step in the regular delivery process. However, this does not mean the email messages have passed DKIM verification. They will fail subsequent DMARC authentication if they do not actually meet specific criteria of the DKIM standard. • To search for existing ignored peers, type a keyword and click Search. • To import ignored peers from a CSV file, click Import. The following import options are available: • Merge: append the ignored peers to the existing list. • Overwrite: replace the existing list with the ignored peers in the file. 107Trend Micro Email Security Administrator''s Guide • To export all ignored peers to a CSV file, click Export. 10. Under Enforced Peers, do any of the following: • To add enforced peers to enforce DKIM verification for specific sender domains, specify one or multiple sender domain names and click Add. Each email message from the specified domain must meet specific criteria of the DKIM standard; otherwise, an action will be taken on the message. The following criteria must be met: • The sender domain must have a DKIM record. • There is at least one verified signature in the message. • To search for, import or export enforced peers, perform similar operations as described in the previous step. Note If a sender domain is specified in both the ignored peer list and enforced peer list, Trend Micro Email Security skips DKIM verification for email messages from this domain. 11. Click Add to finish adding the DKIM verification settings. Note All the settings you added take effect only when you click Add. Editing DKIM Verification Settings Procedure 1. Go to Inbound Protection > Domain-based Authentication > DomainKeys Identified Mail (DKIM) Verification. 108About Trend Micro Email Security 2. From the list of DKIM verification domains, click a domain that you want to edit. 3. Modify the DKIM verification settings as required. Note For details about the settings, see Adding DKIM Verification Settings on page 105. 4. Click Save. Adding DKIM Signing Settings Trend Micro Email Security supports DKIM signing for all outgoing messages from a specific domain. Recipients can verify that the email messages from the domain are authorized by the domain''s administrator and that the messages, including attachments, have not been modified during transport. The DKIM signing settings apply only to the selected sender domain. Procedure 1. Go to Outbound Protection > DomainKeys Identified Mail (DKIM) Signing. 2. Click Add. The Add DKIM Signing Settings screen appears. 3. Select a specific sender domain from the Managed domain drop-down list. 4. Select Enable DKIM signing. 5. Optionally select Sign email messages with no envelope sender addresses. For email messages with no envelope sender addresses (such as auto- reply messages or bounced messages), Trend Micro Email Security 109Trend Micro Email Security Administrator''s Guide attempts to find the sender domain from the email header From and applies DKIM signing settings of the sender domain. 6. Configure general settings for DKIM signing. • SDID: select a signing domain identifier from the drop-down list. • Selector: selector to subdivide key namespace. Retain the default value. • Headers to sign: select one or multiple headers to sign and customize more headers if necessary. • Wait time: specify how long it takes for a key pair to take effect. Trend Micro Email Security starts to count the wait time once if finds the public key in the DNS. • Key pair: select a key length and click Generate to generate a key pair. Note Use the generated DNS TXT record name and DNS TXT record value to publish the key pair to your DNS server. If your domain provider supports the 2048-bit domain key length but limits the size of the TXT record value to 255 characters, split the key into multiple quoted text strings and paste them together in the TXT record value field. 7. Configure advanced settings for DKIM signing. • Header canonicalization: select Simple or Relaxed. • Body canonicalization: select Simple or Relaxed. Note Two canonicalization algorithms are defined for each of the email header and the email body: a "simple" algorithm that tolerates almost no modification and a "relaxed" algorithm that tolerates common modifications such as whitespace replacement and header field line rewrapping. 110About Trend Micro Email Security • Signature expiration: set the number of days that the signature will be valid. • Body length: set the number of bytes allowed for the email body. • AUID: specify the Agent or User Identifier on behalf of which SDID is taking responsibility. 8. Click Add to finish adding the DKIM signing settings. Editing DKIM Signing Settings Procedure 1. Go to Outbound Protection > DomainKeys Identified Mail (DKIM) Signing. 2. From the list of DKIM signing domains, click a domain that you want to edit. 3. Modify the DKIM signing settings as required. Note For details about the settings, see Adding DKIM Signing Settings on page 109. If you regenerate a key pair, remember to publish it to your DNS server. 4. Click Save. Domain-based Message Authentication, Reporting & Conformance (DMARC) Domain-based Message Authentication, Reporting and Conformance (DMARC) is an email validation system designed to detect and prevent email spoofing. It is intended to combat certain techniques often used in phishing and email spam, such as email messages with forged sender addresses that 111Trend Micro Email Security Administrator''s Guide appear to originate from legitimate organizations. It provides a way to authenticate email messages for specific domains, send feedback to senders, and conform to a published policy. DMARC fits into the inbound email authentication process of Trend Micro Email Security. The way it works, is to help email recipients to determine if the purported message aligns with what the recipient knows about the sender. If not, DMARC provides guidance on how to handle the non-aligned messages. DMARC requires either of the following: • A message passes the SPF check, and its identifier domain is in alignment. • A message passes the DKIM signature check, and its identifier domain is in alignment. Identifier alignment requires that the domain authenticated by SPF or DKIM be the same as or belong to the same organizational domain as the message header domain. If the alignment mode is “s” (strict), the two domains must be exactly the same; if the alignment mode is “r” (relaxed), they must belong to the same organizational domain. Note If an email message passes the Sender IP Match check, the message is also considered as passing the SPF check of DMARC authentication. Adding DMARC Settings Trend Micro Email Security authenticates incoming email messages of the selected domain and allows administrators to take actions on messages that fail to pass DMARC authentication. If DMARC authentication passes, the messages will be delivered normally. If DMARC authentication fails, the messages will be quarantined, rejected or delivered according to the DMARC settings. The DMARC settings apply only to the selected recipient domain. 112About Trend Micro Email Security Note Trend Micro Email Security provides a built-in default rule that has the lowest priority to ensure you receive a baseline level of protection. The default rule cannot be deleted. You can create only one single rule for each “Managed Domain”. The default rule will be applied if no other rules are matched based on the “Managed Domain”. Procedure 1. Go to Inbound Protection > Domain-based Authentication > Domain- based Message Authentication, Reporting and Conformance (DMARC). 2. Click Add. The Add DMARC Settings screen appears. 3. Select a specific recipient domain from the Managed domain drop- down list. 4. Select Enable DMARC. 5. Optionally select Skip DMARC for email messages with no envelope sender addresses. 6. Optionally select Insert an X-Header into email messages. X-Header is added to indicate whether DMARC authentication is successful or not. Here are some examples of X-Header: X-TM-Authentication-Results: spf=pass (sender IP address: 10.210.128.20) smtp.mailfrom=example.com; dkim=pass (signatures verified) header.d=example.com; dmarc=pass action=none header.from=example.com; X-TM-Authentication-Results: spf=fail (sender IP address: 10.204.148.40) smtp.mailfrom=example.com; dkim=fail (no 113Trend Micro Email Security Administrator''s Guide verified signatures found) header.d=example.com; dmarc=fail action=none header.from=example.com; X-TM-Authentication-Results: spf=fail (sender IP address: 10.204.148.40) smtp.mailfrom=example.com; dkim=pass (signatures verified) header.d=example.com; dmarc=pass action=none header.from=example.com; X-TM-Authentication-Results: spf=pass (sender IP address: 10.204.128.20) smtp.mailfrom=example.com; dkim=fail (no verified signatures found) header.d=example.com; dmarc=pass action=none header.from=example.com; 7. Optionally select Deliver daily reports to senders. If you select this option, aggregated reports will be generated daily for authentication failures and sent back to email senders. 8. Under Intercept, specify actions to take on messages that fail DMARC authentication. A DMARC tag instructs recipients how to handle email messages that fail DMARC authentication. There are three values for the tag: "none", "quarantine", and "reject". Trend Micro Email Security enables you to specify the action to take in each scenario based on the instructions: • None: select the action to take when the DMARC tag value is "none". • Quarantine: select the action to take when the DMARC tag value is "quarantine". • Reject: select the action to take when the DMARC tag value is "reject". • No DMARC records: select the action to take when there is no DMARC records. 9. Under Tag and Notify, select further actions that you want to take on the messages. • Tag subject 114About Trend Micro Email Security Note Tags can be customized. When selecting the Tag subject action, note the following: • This action may destroy the existing DKIM signatures in email messages, leading to a DKIM verification failure by the downstream mail server. • To prevent tags from breaking digital signatures, select Do not tag digitally signed messages. • Send notification 10. Under Ignored Peers, do any of the following: • To add ignored peers to skip DMARC authentication for specific sender domains, specify one or multiple sender domain names and click Add. Note Trend Micro Email Security will not implement DMARC authentication for email messages from the specific domain. The email messages will continue to the next step in the regular delivery process. • To search for existing ignored peers, type a keyword and click Search. • To import ignored peers from a CSV file, click Import. The following import options are available: • Merge: append the ignored peers to the existing list. • Overwrite: replace the existing list with the ignored peers in the file. • To export all ignored peers to a CSV file, click Export. 11. Under Enforced Peers, do any of the following: 115Trend Micro Email Security Administrator''s Guide • To add enforced peers to enforce DMARC authentication for specific sender domains, specify one or multiple sender domain names and click Add. Each email message from the specified domain must meet specific criteria of the DMARC standard; otherwise, an action will be taken on the message. The following criteria must be met: • The sender domain has a DMARC record. • The message passes the SPF check, and its identifier domain is in alignment. Alternatively, the message passes DKIM verification, and its identifier domain is in alignment. • To search for, import or export enforced peers, perform similar operations as described in the previous step. 12. Click Add to finish adding the DMARC settings. Note All the settings you added take effect only when you click Add. Editing DMARC Settings Procedure 1. Go to Inbound Protection > Domain-based Authentication > Domain- based Message Authentication, Reporting and Conformance (DMARC). 2. From the list of DMARC authentication domains, click a domain that you want to edit. 3. Modify the DMARC settings as required. 116About Trend Micro Email Security Note For details about the settings, see Adding DMARC Settings on page 112. 4. Click Save. How DMARC Works with SPF and DKIM SPF, DKIM and DMARC are three independent features in Trend Micro Email Security. You can enable or disable those features based on your requirements. The following are typical scenarios for your reference: • DMARC enabled only Trend Micro Email Security performs its own SPF check and DKIM signature check before alignment check. • SPF check, DKIM verification and DMARC authentication enabled at the same time Trend Micro Email Security checks the sender domain for each inbound email message. If a message does not pass the SPF check, the message will be deleted, quarantined or delivered depending on the action configured. If the message passes the SPF check, Trend Micro Email Security verifies DKIM signatures in the message. If the message does not pass DKIM verification, the message will be deleted, quarantined or delivered depending on the action configured. If the message continues to the next step in the delivery process, Trend Micro Email Security implements DMARC authentication on the message. File Password Analysis By leveraging a combination of user-defined passwords and message content (subject, body and attachment names), Trend Micro Email Security can 117Trend Micro Email Security Administrator''s Guide heuristically extract or open password-protected files, namely, archive files and document files, in email messages to detect any malicious payload that may be embedded in those files. You can add or import user-defined passwords to help Trend Micro Email Security efficiently extract or open password-protected files for further scanning. Note File password analysis is only applied for virus scan, and not for DLP or content filtering. Trend Micro Email Security supports the following password-protected archive file types: • 7z • rar • zip Trend Micro Email Security supports the following password-protected document file types: • doc • docx • pdf • pptx • xls • xlsx 118About Trend Micro Email Security Configuring File Password Analysis Procedure 1. Choose Inbound Protection > Virus Scan > File Password Analysis. 2. In the File Password Analysis Settings section, select Enable file password analysis. 3. Optionally select Hold on a message to associate later messages for password analysis and specify a certain amount of time for Analysis timeout. Note This step is required if you want Trend Micro Email Security to associate later email messages to further analyze the file password for the current email message. The current message will not be released for delivery during the analysis timeout period. 4. Click Save. To help Trend Micro Email Security crack file passwords more efficiently, you can add or import passwords that are commonly used by your organization as the user-defined passwords. Trend Micro Email Security will try the user-defined passwords first before any other ways to extract or open files. Adding User-Defined Passwords A maximum of 100 passwords is allowed. Procedure 1. In the User-Defined Passwords section, click Add. The Add Password dialog box appears. 119Trend Micro Email Security Administrator''s Guide 2. Type a priority value next to Priority for the new password. Note The priority value ranges from 1 to 100. The lower the priority value, the higher the priority. 3. Type a password with only ASCII characters. 4. Click Save. The password you added appears in the user-defined password list. If there are multiple passwords, you can click the up or down arrow next to Priority to sort the passwords by priority level. To delete one or multiple passwords, select the check box of each password and click Delete. Importing User-Defined Passwords A maximum of 100 passwords is allowed. Procedure 1. In the User-Defined Passwords section, click Import. The Import Passwords dialog box appears. 2. Next to File location, browse and select a TXT file to import. You can click Download sample file to view a sample of a properly formatted file. Trend Micro Email Security checks all the entries in the selected file to identify any invalid, duplicate or conflicting passwords. 3. After you confirm all the entries to be imported, click Import. 120About Trend Micro Email Security Configuring Scan Exceptions Under certain circumstances, you may want to prevent Trend Micro Email Security from scanning certain types of messages that may pose security risks. For example, compressed files provide a number of special security concerns since they can harbor security risks or contain numerous compression layers. Scan exceptions are configured to instruct Trend Micro Email Security to take actions on these messages. Note If an email message triggers the scan exception "Malformed messages", Trend Micro Email Security stops scanning and takes the corresponding actions. If any other scan exception is triggered, Trend Micro Email Security takes the specified actions and will not stop scanning until encountering a terminal scan action. For details about terminal actions, see “Intercept” Actions on page 190. Scan Exception List Trend Micro Email Security allows you to configure different types of exceptions. If an email message meets any of the following conditions, Trend Micro Email Security will trigger an exception and take the specified actions: • The number of files in a compressed file exceeds 353. • The decompression ratio of a compressed file exceeds 100. Note The decompression ratio refers to the ratio between a decompressed file''s size and its original compressed size. For example, for a 1 MB compressed file, if the decompressed file size is 100 MB, the ratio would be 100 to 1, which is equivalent to 100. • The number of decompression layers in a compressed file exceeds 20. Trend Micro Email Security checks for malware "smuggled" within nested compressions and supports scanning up to 20 recursive compression layers. 121Trend Micro Email Security Administrator''s Guide • The size of a single decompressed file exceeds 60 MB. • An Office 2007/2010/2013/2016 file contains more than 353 subfiles. • An Office 2007/2010/2013/2016 file contains a subfile whose decompression ratio exceeds 100. • Malformed messages. • Virtual Analyzer scan exception. Possible scenarios include: • Cloud sandbox analysis timed out. • Unable to connect to the cloud sandbox. • Virtual Analyzer submission quota exception. Note The Virtual Analyzer scan exception and submission quota exception are available only in inbound protection. These settings are not included in the Trend Micro Email Security Standard license. For details about different license versions, see Available License Versions on page 19. Configuring "Scan Exceptions" Actions To configure centralized scan exception settings, go to the following paths: • Inbound Protection > Virus Scan > Scan Exceptions • Outbound Protection > Virus Scan > Scan Exceptions Scan exceptions under Inbound Protection apply to incoming messages, while scan exceptions under Outbound Protection apply to outgoing messages. The scan actions configured for each exception apply to all senders and recipients. 122About Trend Micro Email Security Specify actions for Trend Micro Email Security to take on email messages that meet the scan exception criteria. Procedure 1. On the Scan Exceptions screen, click the action name for an exception in the Actions column. The Select Scan Exception Actions screen appears. 2. Configure Intercept settings. Option Description Do not intercept Trend Micro Email Security does not take action on the message messages and processes the message using other rules if other rules apply. Delete entire Trend Micro Email Security deletes the message, including its message attachments. Quarantine Trend Micro Email Security moves the message into quarantine. 3. Configure Modify settings. a. Select the Tag subject action to insert configurable text into the message subject line. b. Type a tag in the Tag field, for example, Spam. c. Optionally select Do not tag digitally signed messages. to prevent tags from breaking digital signatures. 4. Configure Monitor settings. a. Select the Send notification action. b. Click the message to people link. The Notifications screen appears. c. Select a notification message from the Available pane on the left side and click Add>. 123Trend Micro Email Security Administrator''s Guide The Add, Edit, Copy and Delete buttons under Available are provided for managing notification messages. For details about managing notifications, see Managing Notifications on page 269. d. Click Save to save the notification setting. Note The Modify and Monitor settings are not mandatory. 5. Click Save. Note If multiple scan exceptions are triggered for one email message, Trend Micro Email Security chooses the action with the highest priority from the configured “Intercept” actions, combines the action with the “Modify” and “Monitor” actions, and performs those actions together on the message. “Intercept” actions are listed as follows in descending order of priority: • Delete entire message • Quarantine • Do not intercept messages High Profile Users In Business Email Compromise (BEC) scams, a fraudster impersonates a high profile executive, for example, the CEO or CFO, and attempts to trick an employee, a customer, or a vendor into transferring funds or sensitive information to the fraudster. Trend Micro Email Security allows you to add high profile users who are likely to be impersonated for detection and classification. Trend Micro Email Security also integrates with Trend Micro''s Writing Style DNA as an additional layer of protection for your organization''s users against BEC threats. For more information, see Configuring Business Email Compromise Criteria on page 164. 124About Trend Micro Email Security Note Writing Style DNA is not included in the Trend Micro Email Security Standard license. For details about different license versions, see Available License Versions. Configuring High Profile Users Specify the email display names of the high profile users who might be frequently forged. Trend Micro Email Security will check incoming email messages claimed to be sent from those users and apply fraud checking criteria to identify forged messages. Trend Micro Email Security enables you to take actions on the BEC attacks that are detected or suspected by the Antispam Engine or detected by writing style analysis. The specified high profile users are applicable to all BEC policies of your domains as the global settings. Procedure 1. Go to Inbound Protection > Spam Filtering > High Profile Users. 2. From the Source drop-down list, select either of the following: • Synchronize users from Directory: select this option to synchronize users from your directory. • Click Select Groups to select a user group that you want to synchronize. A maximum of 500 users can be synchronized from one or multiple directory groups. If there are more than 500 users, Trend Micro Email Security sorts all users alphanumerically in ascending order and applies BEC policies only to the first 500 users. 125Trend Micro Email Security Administrator''s Guide Note The Directory Synchronization Tool is required to synchronize user information from the directory server. For details about installing and updating the tool, see the Directory Synchronization Tool User''s Guide. To download the tool and the guide, do the following: a. Go to Administration > Directory Management. b. On the Directory Synchronize tab, find the tool and guide under Downloads. If you select Microsoft AD Global Catalog for synchronization in the Directory Synchronization Tool, make sure the givenName, initials and sn attributes have been replicated. By default, these attributes are not replicated to the global catalog server by Microsoft. If they are not replicated, use the Active Directory Schema snap-in in the Microsoft Management Console for replication. • Click Export to export the directory user list to a CSV file. • Click Refresh to refresh the current user list. • Custom: select this option to create a customized list of high profile users. • Click Add to add a high profile user. Specify the first name, middle name (optional), last name and email addresses (optional) of the user. • Click Delete to delete a high profile user. • Click Import to import multiple users from a CSV file. The following import options are available: • Merge: append the users to the existing list. • Overwrite: replace the existing list with the users in the file. 126About Trend Micro Email Security • Click Export to export the customized user list to a CSV file. High Profile Domains Trend Micro Email Security allows you to specify high profile external domains, for example, your partners'' domains or domains of famous brands, which are likely to be forged into cousin domains for spam, phishing, and BEC attacks, for example, vendor frauds. A cousin domain (or look-alike domain) is a domain that looks deceptively similar to a legitimate target domain, which is well-known or familiar to users. Cousin domains are often used in phishing attacks to steal sensitive or confidential information from users. Cousin domains are usually created by replacing one or more characters (for example, replacing the letter "l" with the number "1") or adding or removing an extra character in the domain name. Without careful inspection of the email addresses, users may not notice the trick and think that an email message is sent from a legitimate domain being forged. By leveraging the Trend Micro Antispam Engine, Trend Micro Email Security can scan domains in email messages (the from and replyto headers) based on the settings you configure to detect cousin domains of these high profile domains and prevent users from spam, phishing and BEC messages. Configuring High Profile Domains Specify legitimate sender domains that might be frequently forged into cousin domains for spam, phishing, and BEC attacks. Trend Micro Email Security will detect email messages from cousin domains of the specified high profile domains. Procedure 1. Go to Inbound Protection > Spam Filtering > High Profile Domains. 2. In the High Profile Domain Settings section, enable high profile domains, select a detection threshold, and click Save. 127Trend Micro Email Security Administrator''s Guide • Aggressive: This option provides the most number of detections based on fuzzy matches. This is the most rigorous level of spam, phishing, and BEC detection. • Normal: This is the default and recommended setting. This option provides a moderate number of detections. • Conservative: This option provides the most accurate detections based on near-exact matches. 3. In the High Profile Domains section, maintain a list of legitimate sender domains. • Click Add to add a high profile domain. Specify the domain name, for example, domain.com for the high profile domain. Wildcard characters and regular expressions are not supported. Note You can add a maximum of 100 high profile domains. • Click Delete to delete a high profile domain. • Click Import to import high profile domains from a TXT file. The following import options are available: • Merge: append the high profile domains to the existing list. • Overwrite: replace the existing high profile domain list with the domains in the file. • Click Export to export the high profile domain list to a TXT file. 4. In the Exception List section, maintain a list of domains that Trend Micro Email Security excludes from scanning for cousin domains. Note You can add a maximum of 1,000 domains to the exception list. 128About Trend Micro Email Security Configuring Time-of-Click Protection Settings If you enable Time-of-Click Protection when creating a spam policy, Trend Micro Email Security rewrites URLs in email messages for further analysis. Trend Micro analyzes those URLs at the time of click, and will block access to them or show a warning page (depending on your settings) if they are malicious. You can choose to use the default blocking and warning pages or customize the blocking and warning pages according to your preference. Procedure 1. Go to Inbound Protection > Spam Filtering > Time-of-Click Protection. 2. In the Actions section, do the following: • Dangerous: Select an action (Allow, Warn or Block) to take on dangerous URLs. The default value is Block. Dangerous URLs are verified to be fraudulent or known sources of threats. • Highly Suspicious: Select an action (Allow, Warn or Block) to take on highly suspicious URLs. The default value is Block. Highly suspicious URLs are suspected to be fraudulent or possible sources of threats. • Suspicious: Select an action (Allow, Warn or Block) to take on suspicious URLs. The default value is Warn. Suspicious URLs are associated with spam or possibly compromised. • Untested: Select an action (Allow, Warn or Block) to take on untested URLs. The default value is Warn. While Trend Micro actively tests URLs for safety, users may encounter untested pages when visiting new or less popular websites. Blocking access to untested pages can improve safety but can also prevent access to safe pages. 129Trend Micro Email Security Administrator''s Guide 3. In the Blocking and Warning Pages section, select whether to use the default blocking and warning pages or to customize your own ones. • Use default redirect pages: The default blocking page or warning page will appear when a malicious URL in the email message is clicked. • Customize redirect pages: Customize your own blocking page and warning page if you do not want to use the default ones. a. Type a title for Browser Tab Title. b. Next to Content, click the icon next to the strings on the Dangerous tab and customize the strings. Repeat the customization settings on the Highly Suspicious, Suspicious, and Untested tabs in sequence. c. Type the click-through link text. The click-through link text you customize apply to the warning pages for malicious URLs at each of the preceding risk levels. Note The click-through link appears on the warning page only. 4. Click Save. Data Loss Prevention Data Loss Prevention (DLP) safeguards an organization''s confidential and sensitive data, referred to as digital assets, against accidental disclosure and intentional theft. DLP allows you to: • Identify the digital assets to protect 130About Trend Micro Email Security • Create policies that limit or prevent the transmission of digital assets through email • Enforce compliance to established privacy standards DLP evaluates data against a set of rules defined in policies. Policies determine the data that must be protected from unauthorized transmission and the action that DLP performs when it detects transmission. With DLP, Trend Micro Email Security allows you to manage your incoming email messages containing sensitive data and protects your organization against data loss by monitoring your outbound email messages. Data Identifier Types Digital assets are files and data that an organization must protect against unauthorized transmission. Administrators can define digital assets using the following data identifiers: • Expressions: Data that has a certain structure. For details, see Expressions on page 131. • File attributes: File properties such as file type and file size. For details, see File Attributes on page 140. • Keyword lists: A list of special words or phrases. For details, see Keywords on page 136. Note Administrators cannot delete a data identifier that a DLP template is using. Delete the template before deleting the data identifier. Expressions An expression is data that has a certain structure. For example, credit card numbers typically have 16 digits and appear in the format "nnnn-nnnn- nnnn-nnnn", making them suitable for expression-based detections. 131Trend Micro Email Security Administrator''s Guide Administrators can use predefined and customized expressions. For details, see Predefined Expressions on page 132 and Customized Expressions on page 132. Predefined Expressions Data Loss Prevention comes with a set of predefined expressions. These expressions cannot be modified or deleted. Data Loss Prevention verifies these expressions using pattern matching and mathematical equations. After Data Loss Prevention matches potentially sensitive data with an expression, the data may also undergo additional verification checks. For a complete list of predefined expressions, see the Data Protection Lists document at http://docs.trendmicro.com/en-us/enterprise/data-protection- reference-documents.aspx. Customized Expressions Create customized expressions if none of the predefined expressions meets the company''s requirements. Expressions are a powerful string-matching tool. Become comfortable with expression syntax before creating expressions. Poorly written expressions can dramatically impact performance. When creating expressions: • Refer to the predefined expressions for guidance on how to define valid expressions. For example, when creating an expression that includes a date, refer to the expressions prefixed with "Date". • Note that Data Loss Prevention follows the expression formats defined in Perl Compatible Regular Expressions (PCRE). For more information on PCRE, visit the following website: http://www.pcre.org/ • Start with simple expressions. Modify the expressions if they are causing false alarms or fine tune them to improve detections. 132About Trend Micro Email Security Administrators can choose from several criteria when creating expressions. An expression must satisfy the chosen criteria before Data Loss Prevention subjects it to a DLP policy. For details about the different criteria options, see Criteria for Customized Expressions on page 133. Criteria for Customized Expressions Table 43. Criteria Options for Customized Expressions Criteria Rule Example None None All - Names from US Census Bureau • Expression: [^\w]([A-Z][a-z]{1,12} (\s?,\s?|[\s]|\s([A-Z])\.\s)[A-Z][a-z] {1,12})[^\w] Specific characters An expression must include US - ABA Routing Number the characters you have specified. • Expression: [^\d]([0123678]\d{8})[^ \d] In addition, the number of characters in the expression • Characters: 0123456789 must be within the minimum • Minimum characters: 9 and maximum limits. • Maximum characters: 9 Suffix Suffix refers to the last All - Home Address segment of an expression. A suffix must include the • Expression: \D(\d+\s[a-z.]+\s([a-z]+ characters you have specified \s){0,2} (lane|ln|street|st|avenue|ave| and contain a certain number road|rd|place|pl|drive|dr|circle| cr| of characters. court|ct|boulevard|blvd)\.? [0-9a-z,# \s\.]{0,30}[\s|,][a-z]{2}\ s\d{5}(- In addition, the number of \d{4})?)[^\d-] characters in the expression must be within the minimum • Suffix characters: 0123456789- and maximum limits. • Number of characters: 5 • Minimum characters in the expression: 25 • Maximum characters in the expression: 80 133Trend Micro Email Security Administrator''s Guide Criteria Rule Example Single- character An expression must have two All - Email Address separator segments separated by a character. The character • Expression: [^\w.]([\w\.]{1,20}@[a- must be 1 byte in length. z0-9]{2,20}[\.][a-z]{2,5}[a-z\.]{0,10}) [^\w.] In addition, the number of characters left of the • Separator: @ separator must be within the • Minimum characters to the left: 3 minimum and maximum limits. The number of • Maximum characters to the left: 15 characters right of the separator must not exceed • Maximum characters to the right: 30 the maximum limit. Creating a Customized Expression Procedure 1. Go to Administration > Policy Objects > DLP Data Identifiers. 2. Click the Expression tab. 3. Click Add. A new screen displays. 4. Type an expression name that does not exceed 256 characters in length. 5. Type a description that does not exceed 256 characters in length. 6. Type the displayed data. For example, if you are creating an expression for ID numbers, type a sample ID number. This data is used for reference purposes only and will not appear elsewhere in the product. 7. Choose one of the following criteria and configure additional settings for the chosen criteria (see Criteria for Customized Expressions on page 133): 134About Trend Micro Email Security • None • Specific characters • Suffix • Single-character separator 8. Optional: Select a validator for the expression. Note Data units follow semantic rules. Not every 9-digit number is a valid social security number and not every 15- or 16-digit number is a valid credit card number. To reduce false positives, expression validators check if the extracted data units follow these rules. 9. Test the expression against an actual data. For example, if the expression is for a national ID, type a valid ID number in the Test data text box, click Test, and then check the result. 10. Click Save if you are satisfied with the result. Note Save the settings only if the testing was successful. An expression that cannot detect any data wastes system resources and may impact performance. Importing Customized Expressions Use this option if you have a properly-formatted .xml file containing the expressions. You can generate the file by exporting the expressions from the Trend Micro Email Security administrator console. Procedure 1. Go to Administration > Policy Objects > DLP Data Identifiers. 135Trend Micro Email Security Administrator''s Guide 2. Click the Expression tab. 3. Click Import and then locate the .xml file containing the expressions. 4. Click Open. A message appears, informing you if the import was successful. Note Every customized expression is identified by its name field in the .xml file. This name is a unique internal name that does not display on the administrator console. If the file contains a customized expression that already exists, Trend Micro Email Security overwrites the existing expression. If the file contains any predefined expression, Trend Micro Email Security skips the predefined expression while importing the remaining customized expressions. Keywords Keywords are special words or phrases. You can add related keywords to a keyword list to identify specific types of data. For example, "prognosis", "blood type", "vaccination", and "physician" are keywords that may appear in a medical certificate. If you want to prevent the transmission of medical certificate files, you can use these keywords in a DLP policy and then configure Data Loss Prevention to block files containing these keywords. Commonly used words can be combined to form meaningful keywords. For example, "end", "read", "if", and "at" can be combined to form keywords found in source codes, such as "END-IF", "END-READ", and "AT END". You can use predefined and customized keyword lists. For details, see Predefined Keyword Lists on page 136 and Customized Keyword Lists on page 137. Predefined Keyword Lists Data Loss Prevention comes with a set of predefined keyword lists. These keyword lists cannot be modified or deleted. Each list has its own built-in conditions that determine if the template should trigger a policy violation. 136About Trend Micro Email Security For details about the predefined keyword lists in Data Loss Prevention, see the Data Protection Lists document at http://docs.trendmicro.com/en-us/ enterprise/data-protection-reference-documents.aspx. Customized Keyword Lists Create customized keyword lists if none of the predefined keyword lists meets your requirements. There are several criteria that you can choose from when configuring a keyword list. A keyword list must satisfy your chosen criteria before Data Loss Prevention subjects it to a policy. Choose one of the following criteria for each keyword list: • Any keyword • All keywords • All keywords within characters • Combined score for keywords exceeds threshold For details regarding the criteria rules, see Customized Keyword List Criteria on page 137. Customized Keyword List Criteria Table 44. Criteria for a Keyword List Criteria Rule Any keyword A file must contain at least one keyword in the keyword list. All keywords A file must contain all the keywords in the keyword list. 137Trend Micro Email Security Administrator''s Guide Criteria Rule All keywords A file must contain all the keywords in the keyword list. In addition, each within keyword pair must be within characters of each other. characters For example, your 3 keywords are WEB, DISK, and USB and the number of characters you specified is 20. If Data Loss Prevention detects all keywords in the order DISK, WEB, and USB, the number of characters from the "D" (in DISK) to the "W" (in WEB) and from the "W" to the "U" (in USB) must be 20 characters or less. The following data matches the criteria: DISK####WEB############USB The following data does not match the criteria: DISK*******************WEB****USB(23 characters between "D" and "W") When deciding on the number of characters, remember that a small number, such as 10, usually results in a faster scanning time but only covers a relatively small area. This may reduce the likelihood of detecting sensitive data, especially in large files. As the number increases, the area covered also increases but scanning time might be slower. Combined A file must contain one or more keywords in the keyword list. If only one score for keyword was detected, its score must be higher than the threshold. If there keywords are several keywords, their combined score must be higher than the exceeds threshold. threshold Assign each keyword a score of 1 to 10. A highly confidential word or phrase, such as "salary increase" for the Human Resources department, should have a relatively high score. Words or phrases that, by themselves, do not carry much weight can have lower scores. Consider the scores that you assigned to the keywords when configuring the threshold. For example, if you have five keywords and three of those keywords are high priority, the threshold can be equal to or lower than the combined score of the three high priority keywords. This means that the detection of these three keywords is enough to treat the file as sensitive. Creating a Keyword List Procedure 1. Go to Administration > Policy Objects > DLP Data Identifiers. 138About Trend Micro Email Security 2. Click the Keyword tab. 3. Click Add. A new screen displays. 4. Type a keyword list name that does not exceed 256 characters in length. 5. Type a description that does not exceed 256 characters in length. 6. Choose one of the following criteria and configure additional settings for the chosen criteria: • Any keyword • All keywords • All keywords within characters • Combined score for keywords exceeds threshold 7. To manually add keywords to the list: a. Type a keyword that is 3 to 40 characters in length and specify whether it is case-sensitive. b. Click Add. 8. To edit a keyword, click a keyword in the list, edit it in the Keyword text box, and then click Update. 9. To delete keywords, select the keywords and click Delete. 10. Click Save. Importing a Keyword List Use this option if you have a properly-formatted .xml file containing the keyword lists. You can generate the file by exporting the keyword lists from the Trend Micro Email Security administrator console. 139Trend Micro Email Security Administrator''s Guide Procedure 1. Go to Administration > Policy Objects > DLP Data Identifiers. 2. Click the Keyword tab. 3. Click Import and then locate the .xml file containing the keyword lists. 4. Click Open. A message appears, informing you if the import was successful. Note Every customized keyword list is identified by its name field in the .xml file. This name is a unique internal name that does not display on the administrator console. If the file contains a customized keyword list that already exists, Trend Micro Email Security overwrites the existing keyword list. If the file contains any predefined keyword list, Trend Micro Email Security skips the predefined keyword list while importing the remaining customized keyword lists. File Attributes File attributes are specific properties of a file. You can use two file attributes when defining data identifiers, namely, file type and file size. For example, a software development company may want to limit the sharing of the company''s software installer to the R&D department, whose members are responsible for the development and testing of the software. In this case, the Trend Micro Email Security administrator can create a policy that blocks the transmission of executable files that are 10 to 40 MB in size to all departments except R&D. By themselves, file attributes are poor identifiers of sensitive files. Continuing the example in this topic, third-party software installers shared by other departments will most likely be blocked. Trend Micro therefore recommends combining file attributes with other DLP data identifiers for a more targeted detection of sensitive files. 140About Trend Micro Email Security For a complete list of supported file types, see the Data Protection Lists document at http://docs.trendmicro.com/en-us/enterprise/data-protection- reference-documents.aspx. Predefined File Attributes List Data Loss Prevention comes with a predefined file attributes list. This list cannot be modified or deleted. The list has its own built-in conditions that determine if the template should trigger a policy violation. Creating a File Attribute List Procedure 1. Go to Administration > Policy Objects > DLP Data Identifiers. 2. Click the File Attribute tab. 3. Click Add. A new screen displays. 4. Type a file attribute list name that does not exceed 256 characters in length. 5. Type a description that does not exceed 256 characters in length. 6. Select either of the following: • Not selected: The selected file types will be excluded. • Selected: The selected file types will be included. 7. Select your preferred true file types. 8. If a file type you want to include is not listed, select File extensions and then type the file type’s extension. Data Loss Prevention checks files with the specified extension but does not check their true file types. Guidelines when specifying file extensions: • Each extension must start with an asterisk (*), followed by a period (.), and then the extension. The asterisk is a wildcard, which 141Trend Micro Email Security Administrator''s Guide represents a file’s actual name. For example, *.pol matches 12345.pol and test.pol. • You can include wildcards in extensions. Use a question mark (?) to represent a single character and an asterisk (*) to represent two or more characters. See the following examples: - *.*m matches the following files: ABC.dem, ABC.prm, ABC.sdcm - *.m*r matches the following files: ABC.mgdr, ABC.mtp2r, ABC.mdmr - *.fm? matches the following files: ABC.fme, ABC.fml, ABC.fmp • Be careful when adding an asterisk at the end of an extension as this might match parts of a file name and an unrelated extension. For example: *.do* matches abc.doctor_john.jpg and abc.donor12.pdf. • Use semicolons (;) to separate file extensions. There is no need to add a space after a semicolon. 9. Type the minimum and maximum file sizes in bytes. Both file sizes must be whole numbers larger than zero. 10. Click Save. Importing a File Attribute List Use this option if you have a properly-formatted .xml file containing the file attribute lists. You can generate the file by exporting the file attribute lists from the Trend Micro Email Security administrator console. Procedure 1. Go to Administration > Policy Objects > DLP Data Identifiers. 2. Click the File Attribute tab. 3. Click Import and then locate the .xml file containing the file attribute lists. 142About Trend Micro Email Security 4. Click Open. A message appears, informing you if the import was successful. Note Every file attribute list is identified by its name field in the .xml file. This name is a unique internal name that does not display on the administrator console. If the file contains a customized file attribute list that already exists, Trend Micro Email Security overwrites the existing file attribute list. If the file contains any predefined file attribute list, Trend Micro Email Security skips the predefined file attribute list while importing the remaining customized file attribute lists. DLP Compliance Templates A DLP compliance template combines DLP data identifiers and logical operators (And, Or, Except) to form condition statements. Only files or data that satisfy a certain condition statement will be subject to a DLP policy. You can create your own templates if you have configured DLP data identifiers. You can also use predefined templates. For details, see Customized DLP Templates on page 144 and Predefined DLP Templates on page 143. Note It is not possible to delete a template that is being used in a DLP policy. Remove the template from the policy before deleting it. Predefined DLP Templates Trend Micro comes with a set of predefined templates that you can use to comply with various regulatory standards. These templates cannot be modified or deleted. For a detailed list on the purposes of all predefined templates, and examples of data being protected, see the Data Protection Lists document at http:// 143Trend Micro Email Security Administrator''s Guide docs.trendmicro.com/en-us/enterprise/data-protection-reference- documents.aspx. Customized DLP Templates Create your own templates if you have configured data identifiers. A template combines data identifiers and logical operators (And, Or, Except) to form condition statements. For more information and examples on how condition statements and logical operators work, see Condition Statements and Logical Operators on page 144. Condition Statements and Logical Operators Data Loss Prevention evaluates condition statements from left to right. Use logical operators carefully when configuring condition statements. Incorrect usage leads to an erroneous condition statement that will likely produce unexpected results. See the examples in the following table. Table 45. Sample Condition Statements Condition Statement Interpretation and Example [Data Identifier1] And [Data A file must satisfy [Data Identifier 1] and [Data Identifier 2] but Identifier 2] Except [Data not [Data Identifier 3]. Identifier 3] For example: A file must be [an Adobe PDF document] and must contain [an email address] but should not contain [all of the keywords in the keyword list]. [Data Identifier 1] Or [Data A file must satisfy [Data Identifier 1] or [Data Identifier 2]. Identifier 2] For example: A file must be [an Adobe PDF document] or [a Microsoft Word document]. 144About Trend Micro Email Security Condition Statement Interpretation and Example Except [Data Identifier 1] A file must not satisfy [Data Identifier 1]. For example: A file must not be [a multimedia file]. As the last example in the table illustrates, the first data identifier in the condition statement can have the "Except" operator if a file must not satisfy all of the data identifiers in the statement. In most cases, however, the first data identifier does not have an operator. Creating a Template Procedure 1. Go to Administration > Policy Objects > DLP Compliance Templates. 2. Click Add. A new screen displays. 3. Type a template name that does not exceed 256 characters in length. 4. Type a description that does not exceed 256 characters in length. 5. Select data identifiers and then click the "add" icon. 6. If you selected an expression, type the number of occurrences, which is the number of times an expression must occur before Data Loss Prevention subjects it to a policy. 7. Choose a logical operator for each definition. Note Use logical operators carefully when configuring condition statements. Incorrect usage leads to an erroneous condition statement that will likely produce unexpected results. For examples of correct usage, see Condition Statements and Logical Operators on page 144. 145Trend Micro Email Security Administrator''s Guide 8. To remove a data identifier from the list of selected identifiers, click the trash bin icon. 9. Click Save. Importing Templates Use this option if you have a properly-formatted .xml file containing the templates. You can generate the file by exporting the templates from the Trend Micro Email Security administrator console. Procedure 1. Go to Administration > Policy Objects > DLP Compliance Templates. 2. Click Import and then locate the .xml file containing the templates. 3. Click Open. A message appears, informing you if the import was successful. Note Every customized template is identified by its name field in the .xml file. This name is a unique internal name that does not display on the management console. If the file contains a customized template that already exists, Trend Micro Email Security overwrites the existing template. If the file contains any predefined template, Trend Micro Email Security skips the predefined template while importing the remaining customized templates. Configuring Policies The virus policy, spam policy, content filtering policy and Data Loss Prevention (DLP) policy screens all show a list of the currently defined policy rules and their status. From each screen, you can add a new rule and query, reorder, edit, copy, or delete existing rules. 146About Trend Micro Email Security Note If a policy rule applies to multiple domains and your account only has permission to manage a part of these domains, the rule is only visible. You cannot reorder, edit, copy, or delete the rule. The policy screens under Inbound Protection and Outbound Protection are technically separate and can be managed independently. The rules are displayed in a table, sorted by the order in which the rules were created by default. Table 46. Policy Terminology Column Description Order Order in which the rules are executed. Status : A rule is enabled. : A rule is disabled. : A rule is locked. Rules Name of the rule. Migration Status Status of the rule migrated from external systems. Action Action taken if the rule''s criteria are met. Organization Level Whether the rule applies to all email messages sent to or from your organization. • Yes: The rule applies to all email messages sent to or from your organization. • No: The rule applies to email messages sent to or from specific users or groups in your organization. For details about the policy rule levels, see Policy Rule Overview on page 148. 147Trend Micro Email Security Administrator''s Guide Column Description Modified Timestamp when the rule was last modified. Last Used Timestamp of when the rule was last used. If the rule has not yet been triggered, the value in this column will be “Never”. Each column''s heading can be clicked to sort the list. For example, to re-sort the list alphabetically by Action, click the Action column heading. Policy Rule Overview Trend Micro Email Security supports policy rules at the following levels in your organization: organization, group, and user. • An organization-level policy rule applies to all of your organization''s domains added to Trend Micro Email Security. Organization-level policy rules ease your policy management by automatically applying to all of your organization''s domains including the new ones added in the future. With organization-level policy rules, you do not need to manually create new policy rules in case that a new domain is added. Trend Micro recommends that you configure organization-level policy rules under Inbound Protection and Outbound Protection to provide organization-level protection. • A group-level policy rule applies to one or more specific groups (including domains, LDAP groups and address groups) in your organization. Tip If an existing domain-level policy rule is applying to all or the great majority of your organization''s domains, you are advised to convert it into an organization-level policy rule and configure the rest of the domains as an exception list of the rule. This will simplify your policy management. 148About Trend Micro Email Security • A user-level policy rule applies to discrete email addresses that are or may be used by single users in your organization. A policy rule level is determined by the Recipients or Senders addresses (depending on the mail traffic direction) that the policy applies to. The following table describes how to configure Recipients or Senders addresses for the policies at different levels. For more information, see Specifying Recipients and Senders on page 153. Policy Rule Level Inbound Protection Outbound Protection Organization Select My organization for Select My organization for Recipients addresses on the Senders addresses on the Recipients and Senders tab. Recipients and Senders tab. Group Specify domains, LDAP groups or Specify domains, LDAP groups or address groups, or type email address groups, or type email addresses in the format addresses in the format *@example.com for Recipients *@example.com for Senders addresses on the Recipients and addresses on the Recipients and Senders tab. Senders tab. User Type one or more discrete email Type one or more discrete email addresses for Recipients addresses addresses for Senders addresses on the Recipients and Senders on the Recipients and Senders tab. tab. Managing Policy Rules Rules are the means by which messaging policies are applied to message traffic in Trend Micro Email Security. At any time, administrators can see the rules that apply to their organizations, and make changes to the rules that comprise their policy, rename the rules, query the rules, reorder the rules, and create new rules. Each rule can be disabled if desired without losing its definition, and re-enabled at a later time. 149Trend Micro Email Security Administrator''s Guide Table 47. Policy Rule Tasks Task Step Adding Policy Rules Click Add. 1. Define the basic information about the rule (rule name, Tip whether it is enabled or not, and notes about the rule). A new rule may See Naming and Enabling a Rule on page 152. be similar to the one you already 2. Select the address(es), domains(s) or group(s) that the rule have. In this case, applies to. it is easier to copy See Specifying Recipients and Senders on page 153. the rule and edit it rather than 3. Select and configure criteria. create a new rule from scratch. See About Rule Scanning Criteria on page 158. 4. Select and configure actions. See About Rule Actions on page 188. Copying Policy Rules In the rule list, select the rule or rules to copy. Click Copy. Editing Policy Rules In the rule list, click the name of the rule you want to edit and follow the procedures in the “Adding Policy Rules” task. Reordering Policy Rules In the rule list, do either of the following to reorder policy rules: • Click the up or down arrow button to move rules up or down. • Double-click the order number of a rule in the Order column and specify a new order number for the rule. See Reordering Policy Rules on page 151. Enabling or Disabling In the rule list, click the icon to the left of the rule name to enable Policy Rules or disable the rule. Deleting Policy Rules In the rule list, select the rule or rules to delete. Click Delete. 150About Trend Micro Email Security Task Step Querying Policy Rules Use the following criteria to perform a rule query: • Sender: Specify a sender address to search for rules that match this address. • Recipient: Specify a recipient address to search for rules that match this address. Note For Sender and Recipient, the supported formats are name@info.example.com, *@example.com and *@info.example.com. Wildcard domain is not supported in query. • Rule: Specify a rule name to search for rules that match this name. • Status: Select Enabled or Disabled to search for rules in the specific status. Note For content filtering policy rules, Criteria type is provided to narrow down the search results by certain types of criteria. • Level: Select Organization or User/Group to search for rules at the specific level. • Migration status: Select Error, Warning, or Fixed/ Confirmed/Successful to search for rules in the specific status. Reordering Policy Rules For each type of policy, the policy rules for all domains in your organization are arranged and prioritized uniformly from the organization''s perspective. Meanwhile, the order of policy rules for each domain is retained. For example, for virus policy rules of a single domain, the original order will still be applied. 151Trend Micro Email Security Administrator''s Guide Policy rules can be reordered when they are sorted by Order. If they are sorted by another column heading, the reorder function is unavailable. Procedure 1. Do either of the following to reorder policy rules: • Click the up or down arrow button to move rules up or down. • Double-click the order number of a rule in the Order column and specify a new order number for the rule. Policy rules will be reordered as you configured, and email messages will be scanned based on the new rule order. Naming and Enabling a Rule Name and enable the rule you have just created. You can also add notes about the rule. Procedure 1. On the Basic Information tab on the left side: a. Select Enable to put the rule into effect, or clear this option to disable it. b. Name the rule. Note Trend Micro recommends using a descriptive name that will allow administrators to easily identify this rule from the rule list. For instance, if you are creating a spam rule that applies to the one.example.com domain, you might name it something like “One Example Spam Rule”. c. Type any note information for this rule. 152About Trend Micro Email Security 2. Proceed to the next screen to specify recipients and senders. Specifying Recipients and Senders Configure senders, recipients, and exception lists with your organization or specific users and groups on the Recipients and Senders tab. This tab differs slightly depending on which direction the messages are routed and whether Sender or Recipient addresses are being selected. Inbound Policy Rules Procedure 1. In the Recipients section, choose either of the following ways to add recipient addresses from the drop-down list: • My organization: Select it to configure an organization-level policy. Note This option is available only if My organization was specified for your subaccount during subaccount creation. For details, see Adding and Configuring a Subaccount on page 277. • Specify: • My domains: Select domains from the available domains and click Add. • My LDAP groups: Select user groups from the available directory groups and click Add. • My address groups: Select address groups from the available address groups and click Add. • Type address or domain: Type a specific domain or wildcard address and click Add. 153Trend Micro Email Security Administrator''s Guide 2. In the Senders section, choose one of the following ways to specify sender addresses: • Anyone: Select it to apply any sender addresses for the rule. • My organization: Select it to apply email addresses sent from your organization for the rule. • Specify: • My domains: Select domains from the available domains and click Add. • My address groups: Select address groups from the available address groups and click Add. • Type address or domain: Type a specific domain or wildcard address and click Add. 3. In the Exceptions section, specify one or multiple exceptions, each of which consists of a sender part and a recipient part. a. Next to Sender, choose one of the following ways to specify the sender part of an exception: • Anyone • My organization • My domains • My address groups • Type address or domain b. Next to Recipient, choose one of the following ways to specify the recipient part of an exception: • Anyone • My organization • My domains 154About Trend Micro Email Security • My LDAP groups • My address groups • Type address or domain c. Click Add to add an exception composed of both the sender and recipient parts. The exception you added appears in the exception list. For example, if you select Anyone for the sender part and specify a specific email address for the recipient part, Trend Micro Email Security considers email messages sent from any senders to this recipient safe and bypasses the rule on these messages. d. Add more exceptions if necessary. Note The import and export functions are available for recipients, senders and exception lists. Click Import to import groups, addresses or domains from a local file. Click Export to export groups, addresses or domains as a local file for future use. A maximum of 500 records can be imported, and there is no upper limit for export. 4. Proceed to the next screen to specify rule scanning criteria. Outbound Policy Rules Procedure 1. In the Recipients section, choose one of the following ways to specify recipient addresses: • Anyone: Select it to apply any recipient addresses for a rule. • My organization: Select it to apply email addresses sent to your organization for the rule. 155Trend Micro Email Security Administrator''s Guide • Specify: Choose any of the following ways to add selected addresses: • My domains: Select domains from the available domains and click Add. • My address groups: Select address groups from the available address groups and click Add. • Type address or domain: Type a specific domain or wildcard address and click Add. 2. In the Senders section, choose either of the following ways to add sender addresses from the drop-down list: • My organization: Select it to configure an organization-level policy. Note This option is available only if My organization was specified for your subaccount during subaccount creation. For details, see Adding and Configuring a Subaccount on page 277. • Specify: • My domains: Select domains from the available domains and click Add. • My LDAP groups: Select user groups from the available directory groups and click Add. • My address groups: Select address groups from the available address groups and click Add. • Type address or domain: Type a specific domain or wildcard address and click Add. 3. In the Exceptions section, specify one or multiple exceptions, each of which consists of a sender part and a recipient part. a. Next to Sender, choose one of the following ways to specify the sender part of an exception: 156About Trend Micro Email Security • Anyone • My organization • My domains • My LDAP groups • My address groups • Type address or domain b. Next to Recipient, choose one of the following ways to specify the recipient part of an exception: • Anyone • My organization • My domains • My address groups • Type address or domain c. Click Add to add an exception composed of both the sender and recipient parts. The exception you added appears in the exception list. For example, if you specify a specific email address for the sender part and select Anyone for the recipient part, Trend Micro Email Security considers email messages sent from this sender to any recipients safe and bypasses the rule on these messages. d. Add more exceptions if necessary. 157Trend Micro Email Security Administrator''s Guide Note The import and export functions are available for recipients, senders and exception lists. Click Import to import groups, addresses or domains from a local file. Click Export to export groups, addresses or domains as a local file for future use. A maximum of 500 records can be imported, and there is no upper limit for export. 4. Proceed to the next screen to specify rule scanning criteria. About Rule Scanning Criteria Rule scanning criteria allow you to specify the conditions that the rule applies to messages scanned by Trend Micro Email Security. The available criteria are shown in a list in the center of the screen. Some of these criteria have links to screens where you specify the associated details. Table 48. Basic Criteria Criteria Filter Based on Available in Virus Scan > “Specify at least Detected malware, worms, and Inbound and Virus Policy one detection other threats by pattern-based outbound type” scanning. protection “Specify Detected unknown threats by Inbound and Predictive Predictive Machine Learning. outbound Machine protection Learning settings” “Specify Detected threats by the Inbound advanced Advanced Threat Scan Engine. protection settings” 158About Trend Micro Email Security Criteria Filter Based on Available in Spam Filtering > “ Spam ” Detected spam. Inbound and Spam Policy outbound protection “Business Email Detected BEC attacks. Inbound Compromise protection (BEC)” “ Phishing and Detected phishing and other Inbound and other suspicious suspicious content. outbound content ” protection “ Graymail ” Detected graymail messages. Inbound protection “Web reputation” Detected URLs on the web or Inbound and embedded in email messages outbound that pose security risks. protection “ Social Detected social engineering Inbound engineering attacks. protection attack ” Content Filtering No criteria All messages. Inbound and outbound protection “ All Match ” Specific attribute and content Inbound and targets. outbound “ Any Match ” protection See Configuring Advanced Criteria on page 173. Data Loss “ Select fields to Detected DLP incidents. Inbound and Prevention (DLP) scan ” outbound > DLP Policy protection “ Selected Templates ” 159Trend Micro Email Security Administrator''s Guide Configuring Virus Scan Criteria The virus scan criteria allow you to create rules that take actions on messages that contain malware, worms, or other malicious code. Procedure 1. Click Scanning Criteria. 2. Specify at least one of the following detection types under the Specify at least one detection type section. Option Description Cleanable Apply the rule to messages or attachments that contain cleanable malware or malware. Cleanable malware are those that can be safely removed malicious code from the contents of the infected file, resulting in an uninfected copy of the original message or attachment. WARNING! Selecting Cleanable malware or malicious code as a rule criterion, and then selecting a rule action other than Delete or Clean, can result in infected messages or attachments entering your messaging environment. By default, Trend Micro Email Security is configured with malware rules to appropriately handle threats when it is installed. Uncleanables Apply the rule to messages that contain uncleanable malware, with mass- worms, or other threats that cannot be removed from messages or mailing behavior attachments, and that propagate by mass-mailing copies of themselves. Uncleanables Apply the rule to messages that contain the following: without mass- mailing behavior • Spyware • Dialers • Hacking tools • Password cracking applications • Adware 160About Trend Micro Email Security Option Description • Joke programs • Remote access tools • All others 3. Configure Predictive Machine Learning settings to leverage the Predictive Machine Learning engine to detect emerging unknown security risks. a. Select Enable Predictive Machine Learning under the Specify Predictive Machine Learning settings section. For details, see About Predictive Machine Learning on page 163. b. Optionally select the Allow Trend Micro to collect suspicious files to improve its detection capabilities check box. Note By default, this option is selected. If you enable this option, Trend Micro only checks potentially risky messages and encrypts all content before transferring any information. By stripping out specific personal information and keeping only anonymous behavior profiles, Trend Micro can maintain your privacy while discovering new threats. 4. Specify advanced settings. Note These settings are not included in the Trend Micro Email Security Standard license. For details about different license versions, see Available License Versions on page 19. a. Select Submit files to Virtual Analyzer and select the security level from the drop-down list to perform further observation and analysis on the submitted files. 161Trend Micro Email Security Administrator''s Guide Virtual Analyzer performs observation and analysis on samples in a closed environment. It takes 3 minutes on average to analyze and identify the risk of a file, and the time could be as long as 30 minutes for some files. Note There is a submission quota limiting the number of files that can be sent to Virtual Analyzer within 24 hours. The quota is calculated based on a 24-hour sliding window as follows: File submission quota = Seat count * 0.02 For example, if you have 1,000 seats, a total of 20 files can be submitted to Virtual Analyzer for analysis within 24 hours. The default quota will be 1 if your seat count is less than 100. Note that the submission quota mentioned here is subject to change without notice. In addition, the following cases will not be taken into account for quota measurement: • Samples hit the local or cloud cache. • Samples are in unsupported file format. • Other unexpected scan exceptions. Once the quota is used up, no more files can be sent to Virtual Analyzer. Nevertheless, the quota will be restored as the 24-hour sliding window moves forward. You can configure scan exception actions for the file submissions over quota. For details, see Configuring "Scan Exceptions" Actions on page 122. b. Select Include macro, JSE and VBE scanning to include macro threats during observation and analysis. 5. Click Submit. About Advanced Threat Scan Engine The Advanced Threat Scan Engine (ATSE) uses a combination of pattern- based scanning and heuristic scanning to detect document exploits and 162About Trend Micro Email Security other threats used in targeted attacks. By default, this engine is enabled for virus scanning policies. Its major features include: • Detection of zero-day threats • Detection of embedded exploit code • Detection rules for known vulnerabilities • Enhanced parsers for handling file deformities About Predictive Machine Learning Trend Micro Predictive Machine Learning uses advanced machine learning technology to correlate threat information and perform in-depth file analysis to detect emerging unknown security risks through digital DNA fingerprinting, API mapping, and other file features. Predictive Machine Learning is a powerful tool that helps protect your environment from unidentified threats and zero-day attacks. After detecting an unknown or low-prevalence file, Trend Micro Email Security scans the file using the Advanced Threat Scan Engine to extract file features and sends the report to the Predictive Machine Learning engine. Through use of malware modeling, Predictive Machine Learning compares the sample to the malware model, assigns a probability score, and determines the probable malware type that the file contains. Configuring Spam Filtering Criteria The Spam, Phishing, Graymail, Web Reputation, or Social engineering attack criteria allow you to create rules that take actions on these types of potentially unwanted messages. 163Trend Micro Email Security Administrator''s Guide Note Trend Micro Email Security does not apply content-based heuristic spam, BEC, phishing, graymail, Web reputation, or social engineering attack rules to email messages received from email addresses and domains listed on the Approved Senders screen. Configuring Spam Criteria Procedure 1. Select “Spam”. 2. Choose a baseline spam catch rate. • Lowest (most conservative) • Low • Moderately low (the default setting) • Moderately high • High • Highest (most aggressive) Configuring Business Email Compromise Criteria The BEC criteria are configured to detect and take actions on BEC email messages. Procedure 1. Select Business Email Compromise (BEC). 2. Click High Profile Users to add high profile users for detection and classification. 164About Trend Micro Email Security Note Add high profile users as the global BEC settings so that Trend Micro Email Security will check incoming email messages claimed to be sent from those users and apply fraud checking criteria to identify forged messages. For details about high profile users, see Configuring High Profile Users on page 125. 3. Choose the type of email messages to apply this rule to: • Detected as BEC attacks by Antispam Engine: apply this rule to email messages that are verified to be BEC attacks by the Antispam Engine. • Detected as BEC attacks by writing style analysis: apply this rule to email messages that are verified to be BEC attacks by writing style analysis. Trend Micro''s Writing Style DNA technology scans email messages of a desired individual to learn the particular writing style and generate a writing style model. The writing style model is a set of properties or features explored with automated methods that uniquely identify the way an individual composes email messages. By leveraging the writing style model trained in Cloud App Security for high profile users, Trend Micro Email Security compares the incoming email messages claimed to be sent from the individual with the model to identify BEC attacks. To ensure that the writing style model of a high profile user is available for analysis, Trend Micro Email Security runs a scheduled task every five minutes to synchronize the status of writing style models trained in Cloud App Security. Note These settings are not included in the Trend Micro Email Security Standard license. For details about different license versions, see Available License Versions on page 19. 165Trend Micro Email Security Administrator''s Guide Note In this release, writing style analysis applies to email messages written in English, Japanese, German, French, Spanish, Swedish, Danish, Norwegian, and Finnish. To enable writing style analysis, the license for Cloud App Security is required. • BEC attacks suspected by Antispam Engine: apply this rule to email messages that are suspected to be BEC attacks by the Antispam Engine. Configuring Phishing Criteria Procedure 1. Select “Phishing and other suspicious content”. Note Trend Micro Email Security leverages Trend Micro Antispam Engine to filter email messages for spam and phishing incidents. Email messages will be categorized as phishing threats if Trend Micro Antispam Engine detects phishing and other suspicious content in those messages. Configuring Graymail Criteria Graymail refers to solicited bulk email messages that do not fit the definition of spam email messages. Trend Micro Email Security detects marketing messages and newsletters, social network notifications, forum notifications, and bulk email messages as graymail messages. Procedure 1. Select “Graymail”. 166About Trend Micro Email Security 2. Click Graymail. The Graymail Detection Setting screen appears. 3. Select at least one graymail category from the following: • Marketing message and newsletter • Social network notification • Forum notification • Bulk email message 4. To omit the IP addresses of specific mail servers from this rule, select Enable the graymail exception list under Graymail Exception List. 5. Specify IP addresses that you want to bypass graymail scanning. Note The rule will not apply to graymail messages from IP addresses in this exception list. The list is specific just to the rule being edited. 6. Click Save. Configuring Web Reputation Criteria Trend Micro web reputation technology helps break the infection chain by assigning websites a "reputation" based on an assessment of the trustworthiness of a URL, derived from an analysis of the domain. Web reputation protects against web-based threats including zero-day attacks, before they reach the network. Trend Micro web reputation technology tracks the lifecycle of hundreds of millions of web domains, extending proven Trend Micro antispam protection to the Internet. The Web reputation criteria are configured to prevent access to malicious URLs in email messages. 167Trend Micro Email Security Administrator''s Guide Procedure 1. Click Scanning Criteria. 2. Select and click Web reputation. The Web Reputation Settings screen appears. 3. Complete web reputation security settings. a. Select a baseline web reputation catch rate from the Security level drop-down list: • Lowest (most conservative) • Low • Moderately low • Moderately high (the default setting) • High • Highest (most aggressive) b. Optionally select Take action on messages containing URLs that have not been tested by Trend Micro to block websites that might pose threats. Note Web pages change frequently, and it is difficult to find data or follow a link after the underlying page is modified. Such websites are usually used as vehicles for transporting malware and carrying out phishing attacks. If you select this check box, Trend Micro Email Security will take actions on all email messages containing URLs that have not been tested by Trend Micro. These URLs might include some legitimate URLs. 4. Under Virtual Analyzer, do the following: 168About Trend Micro Email Security Note These settings are not included in the Trend Micro Email Security Standard license. For details about different license versions, see Available License Versions on page 19. a. Select Submit URLs to Virtual Analyzer. b. Select a security level from the drop-down list to perform further observation and analysis on the submitted URLs. Virtual Analyzer performs observation and analysis on samples in a closed environment. It takes 3 minutes on average to analyze and identify the risk of a URL, and the time could be as long as 30 minutes for some URLs. 169Trend Micro Email Security Administrator''s Guide Note There is a submission quota limiting the number of URLs that can be sent to Virtual Analyzer within 24 hours. The quota is calculated based on a 24-hour sliding window as follows: URL submission quota = Seat count * 4 For example, if you have 1,000 seats, a total of 4,000 URLs can be submitted to Virtual Analyzer for analysis within 24 hours. Note that the submission quota mentioned here is subject to change without notice. In addition, the following cases will not be taken into account for quota measurement: • Samples hit the local or cloud cache. • Sample URLs are unreachable. • Other unexpected scan exceptions. Once the quota is used up, no more URLs can be sent to Virtual Analyzer. Nevertheless, the quota will be restored as the 24-hour sliding window moves forward. You can configure scan exception actions for the URL submissions over quota. For details, see Configuring "Scan Exceptions" Actions on page 122. 5. Under Time-of-Click Protection, do the following: a. Select Enable Time-of-Click Protection and click one of the following: • Apply to URLs that have not been tested by Trend Micro • Apply to URLs marked by Web Reputation Services as possible security risks • Apply to all URLs 170About Trend Micro Email Security Note Time-of-Click Protection is available only in inbound protection. Web Reputation Services mark URLs as possible security risks if the URLs host or redirect to malicious files. For example, untested websites, file sharing websites and shortened URLs are marked as possible security risks. b. Optionally select Apply to URLs in digitally signed messages if necessary. Note Enabling Time-of-Click Protection for digitally signed messages is not recommended because digital signatures might be destroyed. 6. Select Enable the Web Reputation Approved List to prevent Trend Micro Email Security from scanning and blocking domains or IP addresses included in the Web Reputation Approved List. Note To manage the Web Reputation Approved List, navigate to the following path: Administration > Policy Objects > Web Reputation Approved List For details, see Managing the Web Reputation Approved List on page 273. 7. Optionally select Enable the URL keyword exception list to exclude URLs containing specified keywords from both Time-of-Click Protection and Virtual Analyzer scanning. Note To manage the URL keyword exception list, navigate to the following path: Administration > Policy Objects > URL Keyword Exception List For details, see Managing the URL Keyword Exception List on page 272. 171Trend Micro Email Security Administrator''s Guide 8. Click Save. Configuring Social Engineering Attack Criteria Social Engineering Attack Protection detects suspicious behavior related to social engineering attacks in email messages. For more information about social engineering attack detections, see Social Engineering Attack Log Details on page 227. Procedure 1. Select Social engineering attack. Configuring Data Loss Prevention Criteria Trend Micro Email Security evaluates email messages, including their content and attachments, against a set of rules defined in Data Loss Prevention (DLP) policies. Policies determine files or data that requires protection from unauthorized transmission and the action that Trend Micro Email Security performs after detecting a transmission. Create DLP policies after you have configured data identifiers and organized them in templates. For details about the data identifiers and templates, see Data Loss Prevention on page 130. Procedure 1. Choose a correct path to create your DLP policy for the proper mail traffic direction: • Inbound Protection > Data Loss Prevention (DLP) • Outbound Protection > Data Loss Prevention (DLP) 2. Click Add to add a DLP policy. 172About Trend Micro Email Security 3. Click the Scanning Criteria tab. 4. Select fields to scan, for example, Subject and Body. To add a customized message header field, select Other and specify the field in the text box. 5. Select at least one compliance templates from the Available Templates list and click the right arrow button. Note A maximum of 255 compliance templates can be selected for each DLP policy. Configuring Content Filtering Criteria On the Scanning Criteria tab, select Advanced to display the advanced criteria. From the drop-down list, do one of the following: • Select “All Match” to trigger the rule only when all selected “Advanced” criteria are matched. • Select “Any Match” to do the following: • Trigger the rule when any selected “Advanced” criteria are matched • Display the Attachment is “password protected” and Recipient number criteria in the “Advanced” criteria list 173Trend Micro Email Security Administrator''s Guide The following tables all contain the same information sorted differently. Use the following sorted tables to find appropriate “Advanced” criteria to filter messages by your desired rule targets: 174About Trend Micro Email Security Table 49. Advanced Criteria Sorted by Display Order Rule Targets Criteria Filter Based On Sorted by display Attachment is “ name or Attachment name or extension order extension ” “ MIME content- Attachment MIME content-type type ” “ true file type ” Attachment true file type Message size is >, <= Size KB, MB Subject matches “ keyword Keywords in headers and expressions ” content Subject is “ blank ” Body matches “ keyword expressions ” Specified header “ keyword matches expressions ” Attachment “ keyword content matches expressions ” Attachment size >, <= Attachment size is B, KB, MB Attachment >, <= Number of attachments number is Attachment is “ password Zipped, signed, or password- protected ” protected attachment Recipient >, <= Number of recipients number 175Trend Micro Email Security Administrator''s Guide Table 50. Advanced Criteria Sorted by Attribute and Content Targets Rule Targets Criteria Filter Based On Name and type Attachment is “ name or Attachment name or extension attributes extension ” “ MIME content- Attachment MIME content-type type ” “ true file type ” Attachment true file type Size attributes Message size is >, <= Size KB, MB Attachment size >, <= Attachment size is B, KB, MB Keyword content Subject matches “ keyword Keywords in headers and expressions ” content Subject is “ blank ” Body matches “ keyword expressions ” Specified header “ keyword matches expressions ” Attachment “ keyword content matches expressions ” Quantity Attachment >, <= Number of attachments attributes number is Recipient >, <= Number of recipients number 176About Trend Micro Email Security Rule Targets Criteria Filter Based On Compressed, Attachment is “ password Zipped, signed, or password- signed, or protected ” protected attachment encrypted attributes Table 51. Advanced Criteria Sorted by Message-Only or Attachment-Only Targets Rule Targets Criteria Filter Based On Message-only Message size is >, <= Size KB, MB Subject matches “ keyword Keywords in headers and expressions ” content Subject is “ blank ” Body matches “ keyword expressions ” Specified header “ keyword matches expressions ” Recipient >, <= Number of recipients number 177Trend Micro Email Security Administrator''s Guide Rule Targets Criteria Filter Based On Attachment-only Attachment is “ name or Attachment name or extension extension ” “ MIME content- Attachment MIME content-type type ” “ true file type ” Attachment true file type Attachment “ keyword Keywords in headers and content matches expressions ” content Attachment size >, <= Attachment size is B, KB, MB Attachment >, <= Number of attachments number is Attachment is “ password Zipped, signed, or password- protected ” protected attachment Using Attachment Name or Extension Criteria The Attachment is “name or extension” criteria allows you to create rules that take actions on messages based on the name or the extension of attachments a message contains. If a message contains a compressed attachment, the criteria can further match the name or extension of the files included in the compressed attachment. Procedure 1. On the Scanning Criteria tab, click Advanced. 2. Select the Attachment is “name or extension” criteria. 3. Click the “name or extension” link. The Attachment Names screen appears. 178About Trend Micro Email Security 4. From the drop-down list, select either Selected attachment names or Not the selected attachment names. 5. If you want to block attachment names by file extension: a. Select File extensions to block (recommended) and/or File extensions to block (commonly exchanged). Note The “recommended” category contains those whose file types commonly act as containers for malware and are not types that are normally exchanged via email in an organization. This list includes extensions such as COM, DLL, and EXE. The commonly exchanged category includes file types that are commonly sent between members of an organization. The latter list includes the DOC extension used by Microsoft Word documents. These files are often used to propagate VB macro viruses, but they are also often commonly exchanged within organizations. b. Click the open arrow buttons to drop-down the lists of standard file extensions. c. Select the file extensions for Trend Micro Email Security to trigger on for this rule. d. Click the close arrow button to collapse the list. 6. If you want to block attachments with your own specified names or extensions: a. Select Attachments named. b. Type an extension or a filename to block. 179Trend Micro Email Security Administrator''s Guide Tip You can use an asterisk (*) as a substitute for any part of a filename. The following examples are valid: • Extension: • .doc • .doc* • Filename: • abc • a*c • *.docx • *.doc* • LOVE-LETTER*.vbs • LOVE-LETTER-FOR-YOU.TXT.vbs c. Click Add. The file name is added to the list just below. Tip If there are any names in the list that you want to delete, select them and click Delete. Using Attachment MIME Content-type Criteria The Attachment is “MIME content-type” criteria allows you to create rules that take actions on messages based on the MIME content-type of attachments a message contains. 180About Trend Micro Email Security Note Where the Attachment is “MIME content-type” criteria makes decisions based on the MIME content-type indicated, the Attachment is “true file type” criteria scans the headers of the actual attached files themselves for the identifying signatures. Procedure 1. On the Scanning Criteria tab, click Advanced. 2. Select the Attachment is “MIME content-type” criteria. 3. Click the “MIME content-type” link. The Attachment MIME Type screen appears. 4. From the drop-down list, select Selected attachment types or Not the selected attachment types. 5. Select the MIME types for Trend Micro Email Security to match on. 6. If you want to block attachments by explicit MIME content-types, type the names of the MIME content-types to block, under the Other MIME content-type text field. Tip The following examples are valid: • 3dm or *.3dm • 3dmf or *.3dmf Using Attachment True File Type Criteria The Attachment is “true file type” criteria allows you to create rules that take actions on messages based on the true file type of attachments a message contains. 181Trend Micro Email Security Administrator''s Guide Note Where the Attachment is “name or extension” criteria makes decisions based on just file names and/or extensions, the Attachment is “true file type” criteria scans the headers of the files themselves for the identifying signatures. Procedure 1. On the Scanning Criteria tab, click Advanced. 2. Select the Attachment is “true file type” criteria. 3. Click the “true file type” link. The Attachment True File Type screen appears. 4. From the drop-down list, select Selected attachment types or Not the selected attachment types. 5. Select the true file types for Trend Micro Email Security to match on. Note The Compressed file type of other includes only the following file types: ar, arc, amg, lzw, cab, lha, pklite, diet, lzh, and lz. Using Message Size Criteria Procedure 1. On the Scanning Criteria tab, click Advanced. 2. Select Message size is in the criteria list. 3. Select > or <= from the comparison drop-down list. • Select > to apply the rule to messages that are larger than the specified size. 182About Trend Micro Email Security • Select <= to apply the rule to messages that are smaller than or equal to the specified size. For example, <= 10 MB applies the rule to all messages that are smaller than or equal to 10 megabytes. 4. Type a number for the size. 5. Select a unit of measurement from the following choices: • KB: Kilobytes • MB: Megabytes Note The Message size is criteria is applied to the total size of a message, including any attachments it might contain. For example, if a message contained two attachments, one a 3 MB attachment and the other a 1 MB attachment, a rule that deletes messages over 2 MB would delete the entire message, including both attachments. Using Subject Matches Criteria Trend Micro Email Security can scan the message subject for keyword expressions. Procedure 1. On the Scanning Criteria tab, click Advanced. 2. Select Subject matches “keyword expressions”. 3. Click the “keyword expressions” link. 4. Configure keywords. 183Trend Micro Email Security Administrator''s Guide Using Subject is Blank Criteria Trend Micro Email Security can scan the message for a blank subject line. Procedure 1. On the Scanning Criteria tab, click Advanced. 2. Select Subject is “blank”. Using Body Matches Criteria Trend Micro Email Security can scan the message body for keyword expressions. Procedure 1. On the Scanning Criteria tab, click Advanced. 2. Select Body matches. 3. Click the “keyword expressions” link. 4. Configure keywords. Using Specified Header Matches Criteria Trend Micro Email Security can scan the message headers for keyword expressions. Procedure 1. On the Scanning Criteria tab, click Advanced. 2. Select Specified header matches. 3. Click the “keyword expressions” link. 184About Trend Micro Email Security 4. Configure keywords. Using Attachment Content Matches Keyword Criteria The Attachment content matches “keyword expressions” criteria allows you to create rules that take actions on messages based on keyword expressions contained in a message. Procedure 1. On the Scanning Criteria tab, click Advanced. 2. Select the Attachment content matches “keyword expressions” criteria. 3. Click the “keyword expressions” link. The Attachment Content Keyword Expressions screen appears. 4. Configure the keywords. Using Attachment Size Criteria The Attachment size is criteria allows you to create rules that take actions on messages based on the size of any attachments to the message. Procedure 1. On the Scanning Criteria tab, click Advanced. 2. Select the Attachment size is criteria. 3. Select > or <= from the comparison drop-down list. • Select > to apply the rule to attachments that are larger than the specified size. • Select <= to apply the rule to attachments that are smaller than or equal to the specified size. 185Trend Micro Email Security Administrator''s Guide For example, <= 10 MB applies the rule to all messages that are equal to or smaller than 10 megabytes. 4. Type a value for the size. 5. Select a unit of measurement from the following choices: • B: Bytes • KB: Kilobytes • MB: Megabytes Note The Attachment size is criteria is applied to the total size of each attachment. For example, if a message contained two attachments, one a 3 MB attachment and the other a 1 MB attachment, a rule that deletes attachments over 2 MB would delete only the 3 MB attachment. The other attachment would not be deleted. Using Attachment Number Criteria The Attachment number is criteria allow you to create rules that take actions on messages based on the number of attachments the message contains. Procedure 1. On the Scanning Criteria tab, click Advanced. 2. Select the Attachment number is criteria. 3. Select > or <= from the comparison drop-down list. • Select > to apply the rule to messages that are sent with more than the specified number of attachments. 186About Trend Micro Email Security • Select <= to apply the rule to messages that have the same number or fewer than the specified number of attachments. For example: > 10 applies the rule to all messages that have more than 10 recipients. <= 10 applies the rule to all messages that have 10 or fewer recipients. 4. Type the number of attachments to evaluate. Using Attachment is Password Protected Criteria Trend Micro Email Security can scan messages for attachments of the following types: • .7z • .ace • .arj • .docx • .pptx • .rar • .xlsx • .zip • .pdf Procedure 1. On the Scanning Criteria tab, click Advanced. 2. Select “Any Match”. The Attachment is “password protected” and Recipient number criteria become available. 187Trend Micro Email Security Administrator''s Guide 3. Select Attachment is “password protected”. Using the Number of Recipients Criteria The Recipient Number criteria allows you to create rules that take actions on messages based on the number of recipients the message is addressed to. Procedure 1. On the Scanning Criteria tab, click Advanced. 2. Select “Any Match”. The Attachment is “password protected” and Recipient number criteria become available. 3. Select Recipient number. 4. Select > or <= from the comparison drop-down list. • Select > to apply the rule to messages that are sent to more than the specified number of recipients. • Select <= to apply the rule to messages that have the same number or fewer than the specified number of recipients. For example: > 10 applies the rule to all messages that have more than 10 recipients. <= 10 applies the rule to all messages that have 10 or fewer recipients. 5. Type a value for the number of recipients. About Rule Actions Rule actions allow you to specify what happens to messages that satisfy the conditions of the rule''s criteria. Actions fall into these classes: 188About Trend Micro Email Security • “Intercept” actions: Actions in this class intercept the message, preventing it from reaching the original recipient. Intercept actions include deleting the entire message and re-addressing the message. • “Modify” actions: Actions in this class change the message or its attachments. Modify actions include cleaning cleanable viruses, deleting message attachments, inserting a stamp in the message body, or tagging the subject line. • “Monitor” actions: Actions in this class allow administrators to monitor messaging. Monitor actions include sending a notification message to others or sending a BCC (blind carbon copy) of the message to others. • “Encrypt Email Message” actions: Actions in this class encrypt the message and then queue it for delivery. This is a non-intercept action, but no other actions can be taken on the target message after this rule is triggered. This action has the lowest priority of all actions, but when triggered it is always the final rule run before the message is queued for delivery. If more than one rule in the rule set is triggered, the rule that uses the encrypt email action will always be triggered last. Note This action only applies to outbound rules. Each rule can contain: • One and only one intercept action, and • Any combination of modify or monitor actions Specifying Rule Actions Procedure • To add actions to a rule definition, select the desired action. • To specify details of an action (where required), select the drop-down list, text field, or link that provides more detail for the rule. 189Trend Micro Email Security Administrator''s Guide For example, if the quarantine action is desired, you need to select which quarantine to send messages to when they trigger this rule. You also might want to create a new quarantine based on an existing one. You can click Edit there to begin that process. “Intercept” Actions “Intercept” actions prevent a message from being delivered to the mailbox of the original recipient. Instead, the message is deleted, quarantined, or sent to a different recipient. “Intercept” actions are "terminal" actions. Once a terminal action executes, processing of that rule stops and no further action takes place for that rule. Terminal actions execute following a strict priority order: 1. Delete the entire message. 2. Deliver the message now. WARNING! The Deliver now action is not recommended for use as the only action. If you choose Deliver now as the only action for Spam mail, for example, all of that mail will simply be delivered to your recipients, as if there were no spam filter in place. If you use Deliver now with a virus rule, ensure that you also have a Delete action for the virus rule. Only the Delete action takes higher priority than Deliver now and so would be processed before it (and then terminate the processing of that rule). If you chose Deliver now as the only action for a virus rule, mail containing viruses would leak through unblocked. 3. Quarantine the message. 4. Change recipient. 190About Trend Micro Email Security Using the Delete Action This action deletes the message and all attachments. The message is recorded as deleted in the Trend Micro Email Security logs, but once deleted, the message cannot be recovered. It is one of the “intercept” category of actions. To configure a rule action to delete a message: Procedure • Select the Delete entire message action from the “Intercept” section. Using the Deliver Now Action Trend Micro Email Security provides two options for the Deliver Now action: • Deliver the email message to the default mail server If you choose this option, Trend Micro Email Security delivers the email message to the default mail server without executing any more rules for the affected email message. By default, all rules are automatically ordered for security and execution efficiency. Administrators are relieved of determining the order of rule execution. This option bypasses the automatic order of execution so that Trend Micro Email Security can deliver the email message immediately. WARNING! This option of Deliver now is not recommended for use as the only action. If you choose this option of Deliver now as the only action for spam, for example, all of that email message will simply be delivered to your recipients, as if there were no spam filter in place. If you use this option of Deliver now with a malware rule, ensure that you also have a Delete action for the malware rule. Only the Delete action takes higher priority than this option and so would be processed before it (and then terminate the processing of that rule). If you chose this option of Deliver now as the only action for a malware rule, email messages containing malware would leak through unblocked. 191Trend Micro Email Security Administrator''s Guide • Deliver the email message to a specific mail server If you choose this option, Trend Micro Email Security delivers the email message to the specific mail server that you have configured. This option is recommended if you have a secure messaging server on your network that can process or handle the message. Note Trend Micro Email Security can track an email message only before it is delivered. After the delivery, the message is no longer traceable as it is not under the control of Trend Micro Email Security. Procedure 1. Select the Deliver now action from the Intercept section. • Click To the default mail server. • Click To a specific mail server. Specify the FQDN or IP address as well as the listening port number for a specific mail server. Click Test to check the connection between Trend Micro Email Security and the mail server you specified. Note The corresponding TLS peer settings will still apply to the communication between Trend Micro Email Security and the mail server you choose. 2. Click Submit. 3. Click OK on the Deliver now warning message that appears. Using the Quarantine Action Quarantined items are now stored in a directory structure created by Trend Micro Email Security. This structure allows for increased performance when the service is saving items into quarantines or when users view them through 192About Trend Micro Email Security the End User Console. Quarantined messages are indexed in the Trend Micro Email Security database to provide you with queries and improved search tools. Procedure 1. In the “Intercept” section of the Action tab, select the Quarantine action. Using the Change Recipient Action The Change recipient action intercepts messages and sends them to a new recipient. This means that the original message recipient will not receive a copy of the message. It is one of the “intercept” class of actions. You can only select a recipient address that is in your domain. Note The Change recipient action does not change the recipient address in the message header. The message will be routed to the new address and the original recipient will not receive the message. The new recipient, however, will see the original recipient''s address in the message header. To have a copy of the message sent to a different address while allowing the original message to go to the original recipient, select the BCC action. WARNING! Redirected messages may contain viruses or malicious code. Trend Micro recommends against redirecting messages to external addresses unless you have configured an outbound virus policy. Procedure 1. From the “Intercept” section of the Action page, select the Change recipient action. 193Trend Micro Email Security Administrator''s Guide 2. Type the email address of the recipient in the field. If you have more than one email address, enter them in the field separated by commas or semicolons. “Modify” Actions “Modify” actions change the message or its attachments. The original sender will still receive the modified message, assuming that the message does not trigger other rules with “Intercept” actions. Note Note that the "Modify" actions may destroy the existing DKIM signatures in email messages. If this occurs, the messages cannot pass DKIM verification by the downstream mail server. For more information about specific “Modify” actions, select from the following: • Clean cleanable Viruses, delete those that cannot be cleaned Action See Cleaning Cleanable Viruses on page 195. • Delete Matching Attachments Action See Deleting Matching Attachments on page 195. • Insert X-Header Action See Inserting an X-Header on page 196. • Insert stamp in body Action See Inserting a Stamp on page 197. See Configuring Stamps on page 198. • Tag subject Action See Tagging the Subject Line on page 199. 194About Trend Micro Email Security Tip Terminal “Modify” actions have higher execution priority over non-terminal actions. When a terminal “Modify” action is triggered, there is no need to perform any other actions. However, non-terminal actions can be combined, such as Delete matching attachments and Insert stamp in body. Cleaning Cleanable Malware This action will clean cleanable malware (or other configured threats) contained in message attachments. If the threat cannot be cleaned, the message attachment that contains it will be deleted. Clean cleanable malware is one of the “Modify” class of actions. Important The Clean cleanable malware, delete those that cannot be cleaned action is only available in policies with the target criteria of Message contains “malware or malicious code”. If the Clean cleanable malware, delete those that cannot be cleaned action is used in the rule, and a message contains an uncleanable malware, the attachment will be deleted. The Delete matching attachments and Clean cleanable malware, delete those that cannot be cleaned actions cannot be used in the same rule. To configure a rule action to clean malware-infected attachments: Procedure • From the “Modify” section of the Action page, select the Clean cleanable malware, delete those that cannot be cleaned action. Deleting Matching Attachments This action deletes any attachments that match the rule criteria. It is one of the “Modify” category of actions. 195Trend Micro Email Security Administrator''s Guide Important The Delete matching attachments and Clean cleanable malware, delete those that cannot be cleaned actions cannot be used in the same rule. The Delete matching attachments action is invoked only when one or more of the following criteria trigger a rule: • Message contains “ malware or malicious code ” • Attachment is “ name or extension ” • Attachment is “ MIME content-type ” • Attachment is “ true file type ” • Attachment is “ password protected ” • Attachment size is • Attachment content matches “ keyword expressions ” For example, if a “Message size is” rule (by default, greater than 10 MB) is triggered with an action of Delete matching attachments, all attachments will be deleted. To configure a rule action to delete attachments that match certain criteria: Procedure • Select Delete matching attachments from the “Modify” section. Inserting an X-Header The Insert X-Header action adds an X-Header to the message header before sending a message to the intended recipients. An X-Header consists of a name field and a body field, which can be customized according to your requirements. Insert X-Header is one of the "Modify" class of actions. 196About Trend Micro Email Security Procedure 1. Select Insert X-Header from the Modify section. 2. Type the X-Header name and body. Note Do not use or start your X-Header name (case-insensitive) with the following since they are reserved for Trend Micro Email Security: • X-TM • X-MT The reserved X-Headers might be adjusted dynamically if necessary. Inserting a Stamp The Insert stamp in body action inserts some standard confidentiality statement or a similar block of text into the message body. The stamps are maintained as named objects in the database and are selected from a list. The stamp definitions contain the stamp name, stamp content, whether they are to be inserted at the beginning or the end of the message body, and whether or not to avoid stamping TNEF and digitally signed messages to prevent breakage. Trend Micro Email Security recognizes messages signed using the S/MIME standard. Procedure 1. Select Insert stamp in body. 2. Select from the drop-down list of available stamps. 3. To configure stamps in the list, click Edit. 197Trend Micro Email Security Administrator''s Guide For more information on how to configure a stamp, see Managing Stamps on page 270. Configuring Stamps You can edit or add a new message stamp. Stamps are inserted into messages when they trigger the rule. Typically they contain some standard confidentiality statement or a similar block of text. Rule Tokens/Variables (for example, the name of an attached file) can also be included in the text. To edit or add a new message stamp: Procedure 1. On the Actions page, select Insert stamp in body. 2. Click Edit. The Stamps screen appears, showing a list of available stamps. 3. Click Add or select a stamp from the list and click Edit. The Stamps screen appears, showing details for the stamp. 4. Type a name in the Name field, or edit the exiting name if desired. 5. To exclude TNEF and digitally signed messages from stamping, select Do not stamp message formats that might become corrupted or unreadable, such as digitally signed and Outlook TNEF. Note Trend Micro Email Security recognizes messages signed using the S/MIME standard. The Microsoft TNEF format is used when sending rich text email using the Outlook client. If Trend Micro Email Security tries to insert a stamp into a TNEF-formatted email, the message might become corrupted or unreadable. To prevent this, if your organization uses Outlook to send rich text formatted messages, Trend Micro Email Security enables you to exempt TNEF messages from those actions that might corrupt the message. 198About Trend Micro Email Security 6. Select whether to insert the stamp at the beginning or the end of the message body. 7. Specify the stamp content and style as needed with the rich text editor. Trend Micro Email Security provides a predefined style for the stamp indicating Information, Suspicious, or Dangerous risk level. You can either select a risk level and modify the corresponding HTML stamp, or customize your own HTML stamp. As you specify the stamp text and style, Trend Micro Email Security offers a preview of the stamp and generates an automatic plain text version below the rich text editor in real time. The plain text version shows you how the stamp appears to end users who cannot see the HTML version. Trend Micro Email Security provides a predefined style for the stamp that indicates Information, Suspicious, or Dangerous risk level. You can either select a risk level and modify the corresponding HTML stamp, or customize your own HTML stamp. Note Optionally, include variables in your stamps by using the tokens listed in Rule Tokens/Variables on page 200. As you customize the HTML stamp, Trend Micro Email Security offers a preview of the stamp and automatically generates the corresponding plain text stamp below the rich text editor in real time. When a message triggers the rule, the HTML stamp will be inserted into HTML content of the message, and the plain text stamp will be inserted into Plain text content of the message. Tagging the Subject Line The Tag Subject action inserts configurable text into the message subject line. It is one of the “Modify” class of actions. 199Trend Micro Email Security Administrator''s Guide Procedure 1. Select the Tag Subject action. 2. Type a tag in the Tag field. 3. Optionally select Do not tag digitally signed messages. Note Trend Micro Email Security recognizes messages signed using the S/MIME standard. Rule Tokens/Variables Use the following tokens to include variables in notifications and stamps: Table 52. Tokens and Variables Token Variable %SENDER% Message sender %RCPTS% Message recipients %SUBJECT% Message subject %DATE&TIME% Date and time of incident %HEADERS% Message headers, including the original header and the headers added by Trend Micro Email Security This token is supported only in stamps and notification body. %MAILID% Mail ID %RULENAME% Name of the rule that contained the triggered filter %RULETYPE% Type of a rule: Content Filter, Message Size Filter, and others %DETECTED% Current filter scan result in other task %FILENAME% Names of files that were affected by the rule 200About Trend Micro Email Security Token Variable %DEF_CHARSET% Default character set of the notification message %MSG_SIZE% Total size of the message and all attachments %ATTACH_SIZE% Total size of the attachment(s) that triggered the rule %ATTACH_COUNT% Number of attachments that triggered the rule %TACTION% Terminal action taken by Trend Micro Email Security %ACTION% All other (non-terminal) actions taken by Trend Micro Email Security %VIRUSNAME% Name of any malware detected This token will be empty if the message did not trigger a malware action. %VIRUSACTION% Action taken on any malware detected in the message This token will be empty if the message did not trigger a malware action. %HPU_CONFIRMED_URL% Option selected by a high profile user to confirm that he or she is the real sender of an email message %HPU_DENIED_URL% Option selected by a high profile user to deny that he or she is the real sender of an email message %SPFRESULT% SPF check result returned when SPF check is enabled “Monitor” Actions “Monitor” actions do not change the original message or its attachments. The original sender will still receive the message, assuming that the message does not trigger other rules with intercept actions. There are two “Monitor” actions: • Send notification action • BCC action 201Trend Micro Email Security Administrator''s Guide You can combine the first action with any other kind of action. You can combine the BCC action with "modify" actions (and with the first "monitor" action). However, the BCC action cannot be combined with terminal “intercept” actions. Tip The notification email message sent to “monitor” actions can be customized using the variables shown in Rule Tokens/Variables on page 200. Using the Bcc Action The BCC action sends a Bcc (blind carbon copy) to a recipient or recipients configured in the rule. It is one of the “monitor” class of actions. You can only configure a notification to be sent to an address in your own domain. Procedure 1. From the Monitor section of the Action page, select BCC. 2. Type the email address of the recipient in the field. If you have more than one email address, enter them in the field separated by commas or semicolons. Encrypting Outbound Messages The purpose of this rule action is to protect sensitive data in email messages sent by users in your organization. Note This action only applies to outbound rules. Actions in this class encrypt the message and then queue it for delivery. This is a non-intercept action, but no other actions can be taken on the target message after this rule is triggered. This action has the lowest priority of all actions, but when triggered it is always the final rule run before the message 202About Trend Micro Email Security is queued for delivery. If more than one rule in the rule set is triggered, the rule that uses the encrypt email action will always be triggered last. In most cases, a rule to encrypt email messages will be based on one of the following: • Specific senders or recipients of the message (for example, a rule that encrypts all email sent from Human Resources or the Legal department) • Specific content in the message body • Sensitive data contained in the message Procedure 1. From the “Intercept” section of the Action page, select Do not intercept messages 2. From the “Modify” section of the page, select the Encrypt email action. Reading an Encrypted Email Message When an “Encrypt Email Message” action is triggered, the recipient can decrypt the resulting encrypted message in the following way: Use a web browser. Recipients of encrypted messages who are not using Email Encryption Client receive an email notification that provides a website link allowing the recipient to view the content of the message. Note Decrypting messages with Microsoft Outlook Web Access 2007 is not supported. Microsoft Outlook 2016 mail client is supported for decrypting messages. 203Trend Micro Email Security Administrator''s Guide Below is a sample encrypted email notification message: Procedure 1. Double-click the attached Encrypted_Message.htm file, which opens in your default web browser, as shown below. 2. Click Open my email, and if not yet registered, fill in the registration information on the subsequent pages. If you have already registered for this service, the encryption site displays your decrypted email at this point. 204About Trend Micro Email Security Note The Open my email function may not work reliably with some web-based email systems. If the button does not work, the customer can save the attachment to a local computer and then open it again. Recipients only need to register once. After registering with the Email Encryption service, the recipient will be able to view decrypted email in a browser window by clicking Open my email. 3. For enhanced security, match a CAPTCHA image, type and confirm a pass phrase, and select and answer three security questions. Upon successful registration, the email encryption site sends an activation message to the registered email account. 4. Upon receipt of the activation message, click Please click here to validate your identity. The Trend Micro email encryption site loads in your browser and displays your decrypted message, as shown below: About the Send Notification Action Notifications are messages that are sent when the rule is triggered. They are one of the “Monitor” actions. You can only send notification messages from addresses within your own domain. 205Trend Micro Email Security Administrator''s Guide Configuring Send Notification Actions Procedure 1. Select a message from the list of those available on the left side of the screen. 2. Click the right arrow button (Add>). The selected message appears in the Selected list on the right side. Duplicating or Copying Send Notification Actions Procedure 1. Select a message that you want to create a copy of from the list of those available on the left side of the screen. 2. Click Copy. The copy of the selected message appears in the Available list, with the prefix Copy of in its original name. Removing Notifications from Rule Actions Procedure 1. Select the message you want to delete from the Selected list on the right side. 2. Click Remove. Deleting Notifications from Lists of Messages To delete an existing notification message from the list of messages: 206About Trend Micro Email Security Procedure 1. Select the message you want to delete from the list of those available on the left side of the screen. 2. Click Delete. Understanding Quarantine Quarantined messages are blocked as detected spam or other inappropriate content before delivery to an email account. Messages held in quarantine can be reviewed and manually deleted or delivered. WARNING! Trend Micro Email Security automatically deletes messages from the quarantine after 30 days. Do any of the following to manage quarantined messages on the administrator console: • Use the Query screen to view a list of quarantined messages for your managed domains. You can review the messages, delete them, or release them for further scanning. Queries include data for up to seven continuous days in one calendar month. Use more than one query to search across calendar months. • Use the End User Quarantine Settings screen to specify the type of sender addresses shown on the End User Console and in the quarantine digest notifications. On this screen, you can also configure settings for end users to view and take action on email messages quarantined for a specific reason. • Use the Digest Settings screen to configure the rules and templates that Trend Micro Email Security applies to automatically send quarantine digest notifications. Intended digest recipients can either go to the End 207Trend Micro Email Security Administrator''s Guide User Console or use inline actions in the digest notifications if available to manage quarantined messages. Querying the Quarantine Use the Query screen to view a list of quarantined messages for your managed domains. You can review the messages, delete them, or release them for further scanning. Procedure 1. In the Period field, specify the time range for your query. Note Queries include data for up to 30 continuous days in one calendar month. Use more than one query to search across calendar months. 2. In the Direction field, select a mail traffic direction. 3. Type your search criteria into one or more of the following fields: • Recipient • Sender • Subject A recipient or sender can be a specific email address or all addresses from a specific domain. • Query a specific email address by typing that email address. • Query all addresses from a domain by using an asterisk (*) to the left of the at sign (@) in the email address. For example, *@example.com will search for all email addresses in the example.com domain. The following table displays format examples that are valid or not valid: 208About Trend Micro Email Security Table 53. Format Examples for Mail Tracking and Quarantine Query Valid Not Valid name@info.example.com name@*.example.com *@example.com *@*.com *@server.example.com *@* *@*.example.com 4. In the Visibility field, specify whether to query quarantined messages that end users have access to. • All: Query all quarantined messages. • Invisible to End Users: Query the quarantined messages that end users do not have access to. • Visible to End Users: Query the quarantined messages that end users have access to. Quarantined incoming messages that end users have access to depend on your setting based on quarantine reasons on the End User Quarantine Settings screen. Quarantined outgoing messages are always invisible to end users. 5. In the Reason field, select the reason why the message was quarantined. • Sender IP Match: The message failed Sender IP Match check. • SPF: The message failed SPF check. • DKIM: The message failed DKIM verification. • Ransomware: The message was identified as ransomware. • Advanced Persistent Threat: The message triggered the advanced threat policy. • Analyzed Advanced Threats (Files): The message was identified as advanced file threats according to Virtual Analyzer and the policy configuration. 209Trend Micro Email Security Administrator''s Guide • Analyzed Advanced Threats (URLs): The message was identified as advanced URL threats according to Virtual Analyzer and the policy configuration. • Probable Advanced Threats: The message was treated as suspicious according to policy configuration or the message was not sent to Virtual Analyzer due to exceptions that occurred during analysis. • Malware: The message triggered the malware criteria. The malware may be detected by Predictive Machine Learning or traditional pattern-based scanning. • Suspicious Objects: The message contains suspicious files or suspicious URLs. • Scanning Exception: The message triggered scan exceptions. • Spam: The message was identified as spam. • BEC: The message triggered the Business Email Compromise (BEC) criteria. • Phishing: The message triggered the phishing criteria. • Graymail: The message triggered the graymail criteria. • Web Reputation: The message triggered the Web Reputation criteria. • Content Filtering - No Criteria: The message triggered the No Criteria scanning criteria in the Content Filtering policy. • Content: The message triggered the message content criteria. For example, a message''s header, body or attachment matches the specified keywords or expressions. • Attachment: The message triggered the message attachment criteria. • Data Loss Prevention: The message triggered the Data Loss Prevention policy. 210About Trend Micro Email Security 6. In the Rule field, specify the rule that was triggered by the quarantined message. The Rule field supports the following: • A maximum of 20 rules in use will be listed for you to choose when you click in this text box. • Select from the rules listed or type keywords for a fuzzy match. 7. Click Search. 8. Select one or multiple messages to manage. 9. Click one of the following buttons to manage the selected messages: • Delete: Cancel delivery and permanently delete the message • Deliver: Release from quarantine Note Released messages are no longer marked as spam, but they will continue to be processed by Trend Micro Email Security. The following conditions apply to delivery: • If a message triggers a content-based policy rule with an Intercept action of Quarantine, it will once again appear in the quarantined message list. • If a message triggers a content-based policy rule with an Intercept action of Delete entire message or Change recipient, it will not arrive at its intended destination. 10. Optionally click on the Date value to view the Quarantine Query Details screen for a given message. a. Check the summary and message view information about the message. b. Click Delete, Deliver, or Download to manage the message. 211Trend Micro Email Security Administrator''s Guide Note Download: Download the message to your local host. This button is available only on the Quarantine Query Details screen. Configuring End User Quarantine Settings By default, both envelope addresses and message sender addresses are shown in the quarantine list on the End User Console and in the quarantine digest notifications. Each envelope address is followed by the corresponding message header address in parentheses, in the format Envelope@example.com (Header@example.com). For incoming email messages quarantined for a specific reason, you can choose to let end users view them and take action on the End User Console and in the quarantine digest notifications. Quarantined outgoing messages are always invisible to end users. Procedure 1. In the Sender Address Type section, specify the type of sender addresses shown on the End User Console and in the quarantine digest notifications. • Envelope addresses • Message header addresses Note If Message header addresses is selected on this screen, Trend Micro recommends you also select it on the Inbound Protection > Connection Filtering > Sender Filter > Sender Filter Settings screen. Otherwise, the approved or blocked senders added by end users will not work as expected. 212About Trend Micro Email Security 2. In the Quarantined Message Permissions section, specify the permissions that end users will have on the email messages quarantined for a specific reason. For more information about the quarantine reason, see Querying the Quarantine on page 208. By default, the “View” and “Take Action” permissions are selected for Spam and Graymail. If you specify the “Take Action” permission for messages quarantined for a specific reason, the “View” permission will be automatically selected. Note The "Deliver", "Delete", and "Block Sender" actions are available for messages quarantined for all reasons listed. The "Approve Sender" action, however, is available only for messages quarantined for the reasons under the Spam Filtering category. For more information, see Configuring Approved and Blocked Sender Lists on page 78. 3. Click Save. Quarantine Digest Settings Note Quarantine Digest is only available for inbound email messages that have been assigned “View” permissions on the End User Quarantine Settings screen. A quarantine digest notification is an email message Trend Micro Email Security sends to inform end users of email messages that were temporarily quarantined. The digest notification lists up to 100 of each end user''s quarantined messages. You can customize digest rules and templates on the Digest Settings screen. A digest notification contains the following information: 213Trend Micro Email Security Administrator''s Guide • A link to access quarantined messages through the End User Console • The number of new email messages that have been quarantined since the last notification was sent • Digest of the new email messages that have been quarantined • Quarantined: The time an email message was quarantined • Sender: The sender address of the email message • Recipient: The recipient address of the email message • Subject: The email subject • Manage Messages: The links that users can click to apply actions to the quarantined message, including Deliver, Deliver & Approve Sender, Block Sender, Approve Sender Domain, and Block Sender Domain WARNING! Inline action links display only when you enable Inline actions in the digest template. Different quarantined messages in a digest notification may have different inline actions. The inline actions available for each quarantined message are determined by the following settings: • Quarantined message permissions configured on the Quarantine > End User Quarantine Settings screen For more information, see Configuring End User Quarantine Settings on page 212. • Inline action settings configured in the digest notification template For more information, see Adding or Editing a Digest Template on page 217. Once inline actions are enabled, anyone receiving the digest notification can take the actions on quarantined messages. Therefore, administrators must warn digest recipients not to forward the digest notification. 214About Trend Micro Email Security If an end user account manages multiple accounts, Trend Micro Email Security sends digest notifications for the managed accounts as described in the following table. Source of Managed Accounts Condition Digest Notification Recipients Aliases synchronized End user has only one email Email address from directories address End user has email aliases but Each email alias has not set the primary email alias End user has email aliases and Primary email alias has set the primary email alias Manually added End user has not set the Email address accounts primary account End user has set the primary Primary account account For details about the “Source of Managed Accounts”, refer to Configuring Local Account Logon on page 299 for end user management. Adding or Editing a Digest Rule You can customize digest rules for different recipients. If there are multiple rules, you can set or adjust the priority to apply each rule. Procedure 1. Go to Quarantine > Digest Settings. 2. Click the Digest Rules tab. 3. Click Add or click the name of an existing rule. 4. In the General Information section, do the following: a. Click the Status toggle button to enable the current rule. 215Trend Micro Email Security Administrator''s Guide b. Type the rule name and description. 5. In the Recipients section, select the recipients for digest notifications: • All recipients: This option only applies to the default rule. All users of your managed domains will receive digest notifications. • Specified recipients: This option enables you to choose users from both your LDAP groups and managed domains and add all of them as intended recipients. 6. In the Schedule section, select the frequency to send digest notifications: • Daily: Specify the exact time to send the digest notifications. A maximum of six times daily is supported. Use the add and the remove buttons to manage additional entries. • Weekly: Specify the days of the week and time of the day to send the digest notifications. Note The time zone of the browser accessing Trend Micro Email Security is used. 7. In the Template section, select the digest template that you want to use for the current rule. 8. Click Save. The newly added or edited rule displays on the Digest Rules screen. You can further change the rule status, set the rule priority, copy and delete the rule. 216About Trend Micro Email Security Note If the recipient scope for different digest rules conflicts with each other, a red exclamation mark icon will be shown next to the recipients of each rule. Hover over the icon to view the current recipients, conflict rules and conflict recipients. Digest notifications are sent to the conflict recipients according to the rule with the higher priority. The smaller the priority number, the higher the priority. The following table is an example for your reference. Digest Rule Priority Recipients Rule1 1 domain1.com Rule2 2 domain2.com; usergroup1 If Rule1 and Rule2 are both enabled and usergroup1 contains some recipients in domain1.com, this means the two rules have a recipient conflict. In this case, Trend Micro Email Security applies Rule1 that has the higher priority to send digest notifications to the conflict recipients. Adding or Editing a Digest Template You can create digest templates to define the format and content of notification email messages that end users receive. Procedure 1. Go to Quarantine > Digest Settings. 2. Click the Digest Templates tab. 3. Click Add or click the name of an existing template. 4. In the General Information section, specify the template name and description. 5. In the Digest Notification Template section, configure the following: 217Trend Micro Email Security Administrator''s Guide Note The digest notification template is available either in HTML or plain text versions. Each version of the template can incorporate tokens to customize output for digest recipients. You can right-click any of the following fields to display a list of available and selectable tokens for the field. • From: Specify the email address that displays as the sender of the digest notification. Table 54. From field digest tokens Token Content in Sent Digest Notifications %DIGEST_RCPT% Digest recipient''s email address appears in the From field of the received digest notification • Subject: Specify the subject line for the digest notification. Table 55. Subject field digest tokens Token Content in Sent Digest Notifications %DIGEST_RCPT% Digest recipient''s email address appears in the subject line %DIGEST_DATE% Digest date appears in the subject line • HTML: • Specify if Inline actions should be Enabled or Disabled using the toggle button to the right of Inline actions. • Select the language you want to use for inline actions from the Language drop-down list. • Customize the inline actions that digest recipients can take in the digest notifications. The following inline actions are available for your customization and the first three ones are selected by default: 218About Trend Micro Email Security • Deliver • Deliver & Approve Sender • Block Sender • Approve Sender Domain • Block Sender Domain • Specify the HTML content of the digest notification if the email client accepts HTML messages. Table 56. HTML field digest tokens Token Content in Sent Digest Notifications %DIGEST_RCPT% Digest recipient''s email address appears in the HTML body %DIGEST_DATE% Digest date appears in the HTML body %DIGEST_BODY_HTML% Digest summary in HTML table format appears in the HTML body %DIGEST_PAGE_COUNT% Total number of quarantined messages listed in the digest summary (up to 100) appears in the HTML body %EUC_HOST_SERVER% Web address of Trend Micro Email Security End User Console appears in the HTML body • Plain text: Specify the plain text content of the digest notification if the email client only accepts plain text messages. Table 57. Plain text field digest tokens Token Content in Sent Digest Notifications %DIGEST_RCPT% Digest recipient''s email address appears in the text body %DIGEST_DATE% Digest date appears in the text body 219Trend Micro Email Security Administrator''s Guide Token Content in Sent Digest Notifications %DIGEST_BODY_TEXT% Digest summary in plain text format appears in the text body %DIGEST_PAGE_COUNT% Total number of quarantined messages listed in the digest summary (up to 100) appears in the plain text body %EUC_HOST_SERVER% Web address of Trend Micro Email Security End User Console appears in the plain text body 6. In the Test Digest Mail section, specify the intended digest recipient and click Test to test digest notification delivery. The digest recipient receives a notification message. The sender, subject and content of the notification and the available inline actions match the configured settings. 7. Click Save. The newly added or edited template displays on the Digest Templates screen. You can further copy and delete the template if necessary. Logs in Trend Micro Email Security Understanding Mail Tracking This screen is designed for you to track email messages that passed through Trend Micro Email Security, including blocked or delivered messages. Trend Micro Email Security maintains up to 90 days of mail tracking logs. The sliding window for mail tracking log search is 60 continuous days that may across calendar months. 220About Trend Micro Email Security Note The sliding window for mail tracking log search is 30 days in the Trend Micro Email Security Standard license. For details about different license versions, see Available License Versions on page 19. The Mail Tracking screen provides the following search criteria: • Period: The time range for your query. • Last 1 hour • Last 24 hours • Last 7 days • Last 14 days • Last 30 days • Custom range • Direction: The direction of messages. • Incoming • Outgoing • Recipient: The envelope recipient address. • Sender: The envelope sender address. • Email Header (To): The recipient address in the message header. • Email Header (From): The sender address in the message header. 221Trend Micro Email Security Administrator''s Guide Note Pay attention to the following when setting the preceding four address fields: • Specify an exact email address or use wildcards (*) to substitute any characters in a search. In the general format of an email address (local-part@domain), be aware that: • The local part must be a wildcard (*) or a character string that does not start with *, for example, *@example.com or test*@example.com. • The domain must be a wildcard (*) or a character string that does not end with *, for example, example@* or example@*.test.com. • If this field is left blank, *@* is used by default. • Use wildcards (*) strategically to expand or narrow your search results. For example, put a wildcard (*) in the domain part to search by a particular user account on all domains or in the local part to match all accounts on a particular domain. • Type: The type of email traffic that you want to query. • Accepted traffic: The messages that were allowed in by Trend Micro Email Security for further processing. If you select Accepted traffic as your search condition, a summary of email message traffic accepted by Trend Micro Email Security is displayed. For a message that has multiple recipients, the result will be organized as one recipient per entry. • Blocked traffic: The attempts to send messages that were stopped by connection-based filtering at the MTA connection level or by Trend Micro Email Security incoming security filtering. If you select Blocked traffic as your search condition, you can further select a block reason. A summary of email message traffic blocked by Trend Micro Email Security is displayed. Note Content-based filtering is not included in this category. 222About Trend Micro Email Security • Action: The last action taken on the message. • All: All the actions will be matched for your search. • Bounced: Trend Micro Email Security bounced the message back to the sender because the message was rejected by the downstream MTA. • Temporary delivery error: Trend Micro Email Security attempted to deliver the message to the downstream MTA but failed due to unexpected errors. This is a transient state of the message, and a message should not remain in this state for an extended period of time. • Deleted: Trend Micro Email Security deleted the entire email message according to the matched policy. • Delivered: Trend Micro Email Security delivered the message to the downstream MTA. • Expired: Trend Micro Email Security bounced the message back to the sender because the message had not been delivered successfully for a long time. • Quarantined: Trend Micro Email Security held the message in quarantine awaiting actions because the message triggered a certain policy rule. Quarantined messages can be reviewed and manually deleted or delivered. • Redirected: Trend Micro Email Security redirected the message to a different recipient according to the matched policy. • Submitted to sandbox: Trend Micro Email Security submitted the message to Virtual Analyzer for further analysis. This is a transient state of the message, and the state will change once the Virtual Analyzer analysis result is returned or Virtual Analyzer scan exception is triggered. • Subject: The email message subject. The Subject field supports the following: 223Trend Micro Email Security Administrator''s Guide • Fuzzy match Type one or multiple keywords for a fuzzy match. If you type more than one keyword, all keywords will be matched based on a logical AND, which means the matched subject must contain every keyword. Wildcards (*) will be automatically added before and after each keyword for a fuzzy match. • Exact keyword or phrase match Enclose a keyword or phrase in quotes for an exact match. Only records that contain the exact keyword or phrase will be matched. For example, there are three email subjects: • Subject1: Hello world • Subject2: Hello new world • Subject3: "Hello" If you type Hello world in the Subject field, this is a fuzzy match, and Subject1 and Subject2 will be matched. If you type "Hello world", this is an exact match using quotes, and only Subject1 will be matched. If you want to search for Subject3, be aware that quotes are contained by the subject itself. In this particular case, use backslashes (\) as the escape characters and type \"Hello\" for search. • Message ID: The unique ID of an email message. • Sender IP: The IP address of the host where the message was sent from. • Delivered To: The IP address of the host where the message was delivered to. Note Type an IPv4 address or an IPv4 address prefix for the preceding two IP address fields. • Upstream TLS: The version of the TLS protocol used by the upstream server to connect to Trend Micro Email Security. 224About Trend Micro Email Security • All • TLS 1.0 • TLS 1.1 • TLS 1.2 • TLS 1.3 • None • Downstream TLS: The version of the TLS protocol used by Trend Micro Email Security to connect to the downstream server. • All • TLS 1.0 • TLS 1.1 • TLS 1.2 • TLS 1.3 • None • Downstream DANE: Whether DANE authentication is applied to TLS connections between Trend Micro Email Security and the downstream server. • All • Yes • No • Attachment SHA256 Hash: The SHA256 hash value of a message attachment. Specify a SHA256 hash value consisting of 64 hexadecimal characters or leave it blank. When a valid SHA256 hash value is specified, the Attachment Status field displays with the following options: 225Trend Micro Email Security Administrator''s Guide • All: Query all messages containing the specified attachment. This is the default option. • Deleted: Query the messages with the specified attachment deleted. • Cleaned: Query the messages with the specified attachment cleaned for malware. • Bypassed: Query the messages with the specified attachment bypassed. • Timestamp: The time a message was received. Choose the ascending or descending order of time to sort the search results. When you query mail tracking information, use the various criteria fields to restrict your searches. After a query is performed, Trend Micro Email Security provides a list of log records that satisfy the criteria. Select one or more records and click Export to CSV to export them to a CSV file. The most efficient way to query mail tracking information is to provide both sender and recipient email addresses within a time range that you want to search. For an email message that has multiple recipients, the result will be organized as one recipient per entry. If the message you are tracking cannot be located using this strategy, consider the following: • Expand the result set by omitting the recipient. If the sender is actually blocked by connection-based filtering, the Blocked traffic results that do not match the intended recipient might indicate this. Provide only the sender and time range for a larger result set. • Look for other intended recipients of the same message. If the sender IP address has a “bad” reputation, mail tracking information will only be kept for the first recipient in a list of recipients. Therefore, the remaining message recipient addresses will not be listed when querying this sender. 226About Trend Micro Email Security • Expand the result set by omitting the sender. If the sender IP address has a “bad” reputation, omit the sender and provide only the recipient. If only the recipient email address is provided, all the messages that pertain to the recipient will be listed. Social Engineering Attack Log Details Trend Micro Email Security provides detailed information for email messages detected as possible social engineering attacks. To view social engineering attack details, click the Details link beside Social engineering attack on the Mail Tracking Details screen. The following table lists the possible reasons for social engineering attack detections. Table 58. Possible reasons for social engineering attack detections Email Characteristics Description Inconsistent sender host Inconsistent host names between Message-ID () and names From (). Broken mail routing path Broken mail routing path from hop () to hop (). Mail routing path contains The mail routing path contains mail server with bad mail server with bad reputation (). reputation Significant time gap during Significant time gap () detected during email email message transit message transit between hops ( & ) from time () to time (). Inconsistent recipient Envelope recipient () is inconsistent with accounts header recipient (). Possibly forged sender Possibly forged sender account () is sending account or unexpected relay/ email messages via host/IP () of which ASNs forward () are inconsistent to sender ASNs (); or unexpected server-side relay/forward. 227Trend Micro Email Security Administrator''s Guide Email Characteristics Description Email message travels across The email message travels across time zones multiple time zones (). Possible social engineering Suspicious charsets () are identified in a attack characterized by single email message, implying the email message originated suspicious charsets in email from a foreign region. This behavior is an indicator of a social entities engineering attack. Violation of time headers Multiple time headers (, ) exist in one message, which violates RFC5322 section 3.6. Possibly forged sender The email message claimed from Yahoo () (Yahoo) lost required headers. Executable files with Executable files in compressed attachment () tampered extension names in intend to disguise as ordinary files with tampered extension the attachment names. Anomalous relationship Anomalous relationship between sender/recipient(s) related between sender/recipient(s) email headers (). related email headers Encrypted attachment Encrypted attachment () with password intends to bypass antivirus () provided in email content possibly intends to scan engines bypass antivirus scan engines. Email attachment could be Email attachment () could be exploitable. exploitable Email message might be sent Content-Transfer-Encoding () is abnormal in from a self-written mail agent the email message. The email message might be sent from a due to abnormal transfer self-written mail agent. encoding in email entities Few meaningful words in the The email message is less meaningful with only few characters email message in its text/HTML body (). Possible email spoofing The email message was claimed as a forwarded or replied message with subject-tagging (), but the email message does not contain corresponding email headers (RFC 5322). 228About Trend Micro Email Security Email Characteristics Description Email message travels across The email message travels across multiple ASNs (). multiple ASNs Email message travels across The email message travels across multiple countries multiple countries (). Abnormal Content-type Content-type in email content should not have attributes behavior in email message (). Executable files archived in Executable files archived in compressed attachment the compressed attachment (). Exploitable file types Exploitable file types detected in compressed attachment detected in the compressed (). attachment Sender account header The email message was sent from an email client or service potentially modified provider () that allows modification of the sender address or nickname. Conversation history in email The email message includes a conversation history between body () and (). This email message may be part of a man-in-the-middle attack. Internal message with a The reply-to domain () has been disguised to disguised reply-to domain be similar to the sender and recipient domains (domain_name). The email message may be disguised to appear internal. Internal message with a The reply-to domain () belongs to a public public reply-to domain messaging service but the sender and recipient domains are the same (). The email message may be disguised to appear internal. Nickname of company The sender header () contains a nickname executive with public domain that appears to be a company executive and an email address address from a public messaging service. Reply-to account disguised to The reply-to account () uses a different be similar to sender account domain but similar information to the sender account () to disguise the two accounts to be from the same individual. 229Trend Micro Email Security Administrator''s Guide Email Characteristics Description Sender account possibly The sender account () has been associated associated with targeted with one or more targeted attacks or performed behavior attacks consistent with targeted attacks. Sender domain disguised to The sender domain () is different but similar be similar to recipient to the recipient domain (). The email domain message may be disguised to appear internal. Sender host name possibly The sender host name () has been associated associated with targeted with one or more targeted attacks or performed behavior attacks consistent with targeted attacks. Sender IP address possibly The sender IP address () has been associated associated with targeted with one or more targeted attacks or performed behavior attacks consistent with targeted attacks. Business Email Compromise Log Details Trend Micro Email Security provides detailed information for email messages detected as analyzed or probable Business Email Compromise (BEC) attacks. To view BEC attack details, click the BEC Report link in the Actions section on the Mail Tracking Details screen. The possible reasons for BEC attack detections are the same as those for social engineering attack detections. See Social Engineering Attack Log Details on page 227 for details. Understanding Policy Events This screen enables you to track threat detections in email messages received or sent by Trend Micro Email Security. Trend Micro Email Security maintains up to 90 days of policy event logs. The sliding window for policy event log search is 60 continuous days that may across calendar months. 230About Trend Micro Email Security Note The sliding window for policy event log search is 30 days in the Trend Micro Email Security Standard license. For details about different license versions, see Available License Versions on page 19. The Policy Events screen provides the following search criteria: • Period: The time range for your query. • Last 1 hour • Last 24 hours • Last 7 days • Last 14 days • Last 30 days • Custom range • Direction: The direction of messages. • Incoming • Outgoing • Recipient: The envelope recipient address. • Sender: The envelope sender address. • Email Header (To):: The recipient address in the message header. • Email Header (From):: The sender address in the message header. 231Trend Micro Email Security Administrator''s Guide Note Pay attention to the following when setting the preceding four address fields: • Specify an exact email address or use wildcards (*) to substitute any characters in a search. In the general format of an email address (local-part@domain), be aware that: • The local part must be a wildcard (*) or a character string that does not start with *, for example, *@example.com or test*@example.com. • The domain must be a wildcard (*) or a character string that does not end with *, for example, example@* or example@*.test.com. • If this field is left blank, *@* is used by default. • Use wildcards (*) strategically to expand or narrow your search results. For example, put a wildcard (*) in the domain part to search by a particular user account on all domains or in the local part to match all accounts on a particular domain. • Subject: The email message subject. The Subject field supports the following: • Fuzzy match Type one or multiple keywords for a fuzzy match. If you type more than one keyword, all keywords will be matched based on a logical AND, which means the matched subject must contain every keyword. Wildcards (*) will be automatically added before and after each keyword for a fuzzy match. • Exact keyword or phrase match Enclose a keyword or phrase in quotes for an exact match. Only records that contain the exact keyword or phrase will be matched. For example, there are three email subjects: • Subject1: Hello world 232About Trend Micro Email Security • Subject2: Hello new world • Subject3: "Hello" If you type Hello world in the Subject field, this is a fuzzy match, and Subject1 and Subject2 will be matched. If you type "Hello world", this is an exact match using quotes, and only Subject1 will be matched. If you want to search for Subject3, be aware that quotes are contained by the subject itself. In this particular case, use backslashes (\) as the escape characters and type \"Hello\" for search. • Rule Name: The name of the rule that was triggered by email messages. The Rule Name field supports the following: • A maximum of 20 rules in use will be listed for you to choose when you click in this text box. • Select from the rules listed or type keywords for a fuzzy match. • Threat Type: The type of threats detected in email messages. • All: Query all messages. • Domain-based Authentication: Query the messages that failed to pass domain-based authentication. • All: Query the messages that failed Sender IP Match, SPF, DKIM and DMARC authentication. • Sender IP Match: Query the messages that failed Sender IP Match check. • SPF: Query the messages that failed SPF check. • DKIM: Query the messages that failed DKIM verification. • DMARC: Query the messages that failed DMARC authentication. • Ransomware: Query the messages that are identified as ransomware. 233Trend Micro Email Security Administrator''s Guide • Advanced Persistent Threat: Query the messages that triggered the advanced threat policy. • All: Query all messages triggering the advanced threat policy. • Analyzed Advanced Threats (Files): Query the messages that are identified as advanced file threats according to Virtual Analyzer and the policy configuration • Analyzed Advanced Threats (URLs): Query the messages that are identified as advanced URL threats according to Virtual Analyzer and the policy configuration • Probable Advanced Threats: Query the messages that are treated as suspicious according to policy configuration or the messages that are not sent to Virtual Analyzer due to exceptions that occurred during analysis. • Malware: Query the messages that triggered the malware criteria. When Malware is selected as the threat type, the Detected By field displays with the following options: • All: Query all messages triggering the malware criteria. • Predictive Machine Learning: Query the messages containing malware, as detected by Predictive Machine Learning. • Pattern-based scanning: Query the messages containing malware, as detected by traditional pattern-based scanning. • Suspicious Objects: Query the messages that contain suspicious files and URLs. • All: Query all messages containing suspicious objects. • Suspicious Files: Query all messages containing suspicious files. • Suspicious URLs: Query all messages containing suspicious URLs. • Scan Exception: Query the messages that triggered scan exceptions. 234About Trend Micro Email Security • Virtual Analyzer scan exception • Virtual Analyzer submission quota exception • Other exceptions • Spam: Query the messages that are identified as spam. • Business Email Compromise (BEC): Query the messages that triggered the Business Email Compromise (BEC) criteria. • All: Query all messages triggering the BEC criteria. • Detected by Antispam Engine: Query the messages that are verified to be BEC attacks by the Antispam Engine. • Detected by writing style analysis: Query the messages that are verified to be BEC attacks by writing style analysis. • Suspected by Antispam Engine: Query the messages that are suspected to be BEC attacks by the Antispam Engine. • Phishing: Query the messages that triggered the phishing criteria. • Graymail: Query the messages that triggered the graymail criteria. • All: Query all graymail messages. • Marketing message and newsletter • Social network notification • Forum notification • Bulk email message • Web Reputation: Query the messages that triggered the Web Reputation criteria. • Content: Query the messages that triggered the message content criteria. For example, a message''s header, body or attachment matches the specified keywords or expressions. • Attachment: Query the messages that triggered the message attachment criteria. 235Trend Micro Email Security Administrator''s Guide • Data Loss Prevention: Query the messages that triggered the Data Loss Prevention policy. • Threat Name: The name of threats detected in email messages. • Message ID: A unique identifier for the message. When you query policy event information, use the various criteria fields to restrict your searches. After a query is performed, Trend Micro Email Security provides a list of log records that satisfy the criteria. Select one or more records and click Export to CSV to export them to a CSV file. The most efficient way to query policy event information is to provide both sender and recipient email addresses, message subject and message ID within a time range that you want to search. For an email message that has multiple recipients, the result will be organized as one entry. In addition to the search criteria, detailed policy event information provides the following: • Timestamp: The time the policy event occurred. Click on the Timestamp value to view the event details for a given message. • Message Size: The size of the message. This information is not always available. • Action: The action taken on the email message. • Attachment deleted: Deleted the attachment from the message. • BCC: Sent a blind carbon copy (BCC) to the recipient. • Bypassed: Did not intercept the message. • Cleaned: Cleaned the message for malware. • Delivered: Delivered the message to the recipient. • Message deleted: Deleted the entire email message. • Notification sent: Sent a notification message to the recipient when a policy was triggered. 236About Trend Micro Email Security • Quarantined: Held the message in quarantine awaiting user actions on the End User Console. Messages held in quarantine can be reviewed and manually deleted or delivered. • Recipient changed: Changed the recipient and redirected the message to a different recipient as configured in the policy triggered. • Rejected: Blocked the message before it arrived at Trend Micro Email Security. • Stamp inserted: Inserted a stamp into the message body. • Subject tagged: Inserted configurable text into the message subject line. • Submitted for encryption: Submitted to the encryption server for processing. After encryption is complete, Trend Micro Email Security will queue the message for delivery. • X-Header inserted: Inserted an X-Header to the message header. • (Optional) Risk Rating: The risk rating of the message identified by Virtual Analyzer. • (Optional) Violating URLs: The URLs in the message that violated the Web Reputation criteria. • (Optional) Violating Files: The files in the message that violated the malware or ransomware criteria. • (Optional) Malware: The specific malware detected in the message. • (Optional) Scanned File Reports: The reports for the attached files in messages. If a file is analyzed for advanced threats, the risk level for the file is displayed here. If a report exists, click View Report to see the detailed report. Detailed reports are available only for suspicious files that are analyzed by Virtual Analyzer. • (Optional) Scanned URL Reports: The reports for the embedded URLs in messages. If a URL is analyzed as advanced threats, the risk level of 237Trend Micro Email Security Administrator''s Guide the URL is displayed here. If a report exists, click View Report to see the detailed report. • (Optional) DLP Incident: The information about the DLP incident triggered by the message. Click View Details to check the incident details. • (Optional) Analyzed Report: The information about BEC related characteristics that were detected in the message. • (Optional) Exception Details: The specific exception that was triggered by the message. Predictive Machine Learning Log Details You can view a comprehensive report for each Predictive Machine Learning log detection by clicking the Predictive Machine Learning Log Details link on the Policy Event Details screen. 238About Trend Micro Email Security The Predictive Machine Learning Log Details screen consists of two sections: • Top banner: Specific details related to this particular log detection • Bottom tab controls: Details related to the Predictive Machine Learning threat, including threat probability scores and file information The following table discusses the information provided in the top banner. Table 59. Log Details - Top Banner Section Description Detection name Indicates the name of the Predictive Machine Learning detection Example: Ransom.Win32.TRX.XXPE1 Detection time / Indicates when this specific log detection occurred and the action Action taken on the threat File name Indicates the name of the file that triggered the detection Recipient Displays the recipient of the email message that triggered the detection The following table discusses the information provided on the bottom tabs. Table 60. Log Details - Tab Information Tab Description Threat Indicators Provides the results of the Predictive Machine Learning analysis • Threat Probability: Indicates how closely the file matched the malware model • Probable Threat Type: Indicates the most likely type of threat contained in the file after Predictive Machine Learning compared the analysis to other known threats • Similar Known Threats: Provides a list of known threat types that exhibit similar file features to the detection File Details Provides general details about the file properties for this specific detection log 239Trend Micro Email Security Administrator''s Guide Understanding URL Click Tracking The URL Click Tracking screen enables you to track the URL clicks where Trend Micro Email Security provides Time-of-Click Protection. Trend Micro Email Security maintains up to 30 days of URL click tracking log information. The URL Click Tracking screen provides the following search criteria: • Dates: The time range for your query. • Direction: The direction of messages. Note URL click tracking applies only to URL clicks protected by Trend Micro Email Security using Time-of-Click Protection. • Recipient: The recipient email address. • Sender: The sender email address. • URL: The URL contained in the message. • Message ID: A unique identifier for the message. When you query URL click tracking information, use the various criteria fields to restrict your searches. After a query is performed, Trend Micro Email Security provides a list of log records that satisfy the criteria. Select one or more records and click Export to CSV to export them to a CSV file. In addition to the search criteria, detailed URL click tracking information provides the following: • Time of Click: The time a URL was clicked. • Action Applied: The action taken on the URL. For all the actions, see Actions below. • Blocked: Trend Micro Email Security blocked the URL that a user wanted to access. 240About Trend Micro Email Security • Allowed: Trend Micro Email Security allowed a user to access the requested URL. • Warned and stopped: Trend Micro Email Security warned a user of the threat, and the user stopped access to the URL. • Warned but accessed: Trend Micro Email Security warned a user of the threat, but the user continued to access the URL. Understanding Audit Log The Audit Log screen enables you to track the administration and user events occurred in Trend Micro Email Security. Trend Micro Email Security maintains up to 30 days of audit log information. The Audit Log screen provides the following search criteria: • Account and Type: The account name and the type for which you want to search the audit log. • Dates: The time range for your query. When you query audit logs, use the various criteria fields to restrict your searches. After a query is performed, Trend Micro Email Security provides a list of log records that satisfy the criteria. Select one or more records and click Export to CSV to export them to a CSV file. To see the detail of an event, click on the time under the Timestamp column. The Audit Log Details screen displays the following information: • User: The administrator or user name under which the event occurred. • Event Type: The type of event that occurred. • Timestamp: The date and time when the event occurred. • Affected Domain(s): The domains (if any) that were affected by the event. • Fields: 241Trend Micro Email Security Administrator''s Guide • Field: The name of the fields that were affected by the event. • New Value: The latest value of the field after the event occurred. • Previous Value: The previous value of the field (if any) before the event occurred. Configuring Syslog Settings When receiving events, Trend Micro Email Security stores the events in its database and forwards syslog messages to an external syslog server in a structured format, which allows third-party application integration. The Syslog Settings screen is composed of the following tabs: • Syslog Forwarding: Specifies the mapping between syslog servers and different types of logs. • Syslog Server Profiles: Enables you to add, edit or delete syslog servers for syslog forwarding. 242About Trend Micro Email Security Note • To ensure Trend Micro Email Security can properly forward syslog messages, configure your firewall to accept connections from the following IP addresses or CIDR blocks: • North America, Latin America and Asia Pacific: 18.208.22.64/26 18.208.22.128/25 18.188.9.192/26 18.188.239.128/26 • Europe, the Middle East and Africa: 18.185.115.0/25 18.185.115.128/26 34.253.238.128/26 34.253.238.192/26 • Australia and New Zealand: 13.238.202.0/25 13.238.202.128/26 • Japan: 18.176.203.128/26 18.176.203.192/26 18.177.156.0/26 18.177.156.64/26 • Be aware that Trend Micro Email Security keeps syslog messages for 7 days if your syslog server is unavailable. Messages older than 7 days will not be restored when your syslog server recovers. 243Trend Micro Email Security Administrator''s Guide Syslog Forwarding Configure the syslog server where Trend Micro Email Security forwards different types of logs. Procedure 1. Go to Logs > Syslog Settings. The Syslog Forwarding tab appears by default. 2. From the Detection logs drop-down list, select a syslog server for Trend Micro Email Security to forward syslog messages on threat detections. a. Select from any of the following options: • None: Select this option to disable syslog forwarding for this type of logs. • New: Select this option to add a new syslog server. For details on syslog server profiles, see Syslog Server Profiles on page 245. • Any syslog server profile: select any profile you configured for forwarding this type of logs. b. Select the Include spam detections check box if you want to include spam detection logs in syslog forwarding. 3. From the Audit logs drop-down list, select a syslog server for Trend Micro Email Security to forward syslog messages for audit logs. 4. From the Mail tracking logs drop-down list, select a syslog server for Trend Micro Email Security to forward syslog messages for mail tracking logs, which are related to the accepted traffic that passed through Trend Micro Email Security. Note For details about the accepted traffic defined in mail tracking logs, see Understanding Mail Tracking on page 220. 244About Trend Micro Email Security 5. From the URL click tracking logs drop-down list, select a syslog server for Trend Micro Email Security to forward syslog messages for URL click tracking logs. Syslog Server Profiles Trend Micro Email Security allows you to add, edit or delete syslog server profiles for syslog forwarding. Procedure 1. Go to Logs > Syslog Settings. The Syslog Forwarding tab appears by default. 2. Click the Syslog Server Profiles tab. 3. Click Add or click the name of an existing profile name. The Add Syslog Server Profile or Edit Syslog Server Profile screen appears. 4. Specify or edit the following for a syslog server: • Profile name: Unique profile name for a syslog server. • Description: Description of this profile. • Server address: IP address or FQDN of the syslog server. • Port: Port number of the syslog server. • Protocol: Protocol to be used to transport logs to the syslog server. • TCP • TLS+TCP This option applies the Transport Layer Security (TLS) encryption for messages sent to the syslog server. 245Trend Micro Email Security Administrator''s Guide • Format: Format in which event logs are sent to the syslog server. • Key value • CEF For details about the Common Event Format (CEF) format, see Content Mapping Between Log Output and CEF Syslog Type on page 247. • Severity: Severity level assigned to syslog messages. • Emergency • Alert • Critical • Error • Warning • Notice • Informational • Debug • Facility: • user • mail • auth • authpriv • local0 • local1 • local2 • local3 246About Trend Micro Email Security • local4 • local5 • local6 • local7 • Enable TLS authentication: Whether to enable TLS authentication for the connection between the syslog server and Trend Micro Email Security. 5. Click Save. If you select the Enable TLS authentication check box, Trend Micro Email Security starts to execute TLS authentication. • If the TLS authentication is successful, the new syslog server profile appears in the profile list on the Syslog Server Profiles tab or the existing profile is updated. • If the TLS authentication is unsuccessful, the Peer Certificate Summary dialog box pops up, displaying peer certificate information such as the certificate ID, subject, and subject key ID. When detecting that the certificate is not issued by a known Certificate Authority (CA), Trend Micro Email Security prompts you to trust or not trust the certificate. In other cases, an error message is displayed, instructing you how to fix the error. Note To test the connection between the syslog server and Trend Micro Email Security, click Test under Connection. Content Mapping Between Log Output and CEF Syslog Type To enable flexible integration with third-party log management systems, Trend Micro Email Security supports Common Event Format (CEF) as the syslog message format. 247Trend Micro Email Security Administrator''s Guide Common Event Format (CEF) is an open log management standard created by HP ArcSight. Trend Micro Email Security uses a subset of the CEF dictionary. The following tables outline syslog content mapping between Trend Micro Email Security log output and CEF syslog types. CEF Detection Logs Table 61. CEF Detection Logs CEF Key Description Value Header (logVer) CEF format version CEF: 0 Header (vendor) Appliance vendor Trend Micro Header (pname) Appliance product TMES Header (pver) Appliance version Example: 1.0.0.0 Header (eventid) Signature ID 100101 Header (eventName) Description DETECTION Header (severity) Email severity 6: Medium rt Log generation time Example: 2018-06-28 03:22:31 cs1Label Event type eventType cs1 Event type Example: ransomware cs2Label Domain name domainName cs2 Domain name Example: example1.com suser Email sender Example: user1@example1.com duser Email recipients Example: user2@example2.com cs3Label Email message direction direction 248About Trend Micro Email Security CEF Key Description Value cs3 Email message direction • incoming • outgoing cs4Label Unique message identifier messageId cs4 Unique message identifier Example: 201605181642138223747@trend.co m msg Email subject Example: hello cn1Label Email message size messageSize cn1 Email message size Example: 1809 cs5Label Violated event analysis policyName cs5 Violated event analysis Example: Spam cs6Label Violated event details details cs6 Violated event details Example: {"threatNames":"Troj", "fileInfo":[{"fileName":"file1","fileSha256":"abcd1234dae60bcae54516be6c9953b4bb9644e188606ceac00feebf95bbf10e", "threatName":"Troj"}]} 249Trend Micro Email Security Administrator''s Guide CEF Key Description Value act Action in the event • Quarantine • Bypass • Delete Attachment • Insert Stamp • Tag Subject • Change Recipient • Delete Message • Send Notification • Reject • Clean • BCC • Deliver • Insert X-Header • Encryption in progress Log sample: CEF:0|Trend Micro|TMES|1.0.0.0|100101|DETECTION|6|rt=2018-06-28 03:22:31 cs1Label=eventType cs1=virus cs2Label=domainName cs2=example1.com suser=user1@example1.com duser=user2@example2.com cs3Label=direction cs3=incoming cs4Label=messageId cs4=201605181642138223747@trend.com msg=test sample cn1Label=messageSize cn1=1809 cs5Label=policyName cs5=Test Rule act=Quarantine cs6Label=details cs6={"threatNames":"Troj", "fileInfo":[{"fileName":"file1","fileSha256":"abcd1234dae60bcae54516be6c9953b4bb9644e188606ceac00feebf95bbf10e", "threatName":"Troj"}]} CEF Audit Logs Table 62. CEF Audit Logs CEF Key Description Value Header (logVer) CEF format version CEF: 0 250About Trend Micro Email Security CEF Key Description Value Header (vendor) Appliance vendor Trend Micro Header (pname) Appliance product TMES Header (pver) Appliance version Example: 1.0.0.0 Header (eventid) Signature ID 300101 Header (eventName) Description AUDIT Header (severity) Email severity 4: Low rt Log generation time Example: 2018-06-28 03:22:31 cs1Label Account type accountType cs1 Account type • end user • admin suser Email sender Example: user1@example1.com cs2Label Event type eventType cs2 Event type Example: End-User Actions act Action in the event Example: User login to End User Console cs3Label Domain affected by the event affectedDomains cs3 Domain affected by the event Example: example1.com Log sample: CEF:0|Trend Micro|TMES|1.0.0.0|300101|AUDIT|4|rt=2018-06-28 03:22:31 cs1Label=accountType cs1=end user suser=user1@example1.com cs2Label=eventType cs2=End-User Actions act=User login to End User Console cs3Label=affectedDomains cs3= 251Trend Micro Email Security Administrator''s Guide CEF Mail Tracking Logs (Accepted Traffic) Table 63. CEF Mail Tracking Logs (Accepted Traffic) CEF Key Description Value Header (logVer) CEF format version CEF: 0 Header (vendor) Appliance vendor Trend Micro Header (pname) Appliance product TMES Header (pver) Appliance version Example: 1.0.0.0 Header (eventid) Signature ID 400101 Header (eventName) Description TRACKING Header (severity) Email severity 4: Low rt Log generation time Example: 2018-06-28 03:22:31 suser Email sender Example: user1@example1.com duser Email recipients Example: user2@example2.com msg Email subject Example: hello src Source IP address Example: 10.1.144.199 deviceTranslatedAddress Relay MTA IP address Example: 204.92.31.146 cs1Label Internal email message ID mailUuid cs1 Internal email message ID Example: 6965222B-13A6- C705-89D4-6251B6C41E03 cs2Label Email message direction direction cs2 Email message direction • incoming • outgoing cs3Label Unique message identifier messageId 252About Trend Micro Email Security CEF Key Description Value cs3 Unique message identifier Example: 201605181642138223747@trend.co m cs4Label Email attachments attachments cs4 Email attachments Example: [["filename", "sha256"], ["filename", "sha256"], ...] cn1Label Email message size messageSize cn1 Email message size Example: 1809 act Action on an email • Bounced message • Temporary delivery error • Deleted • Delivered • Expired • Quarantined • Redirected • Submitted to sandbox • Password analyzing cs5Label TLS information tlsInfo cs5 TLS information Example: upstreamTLS: None; downstreamTLS: TLS 1.2 Log sample: CEF:0|Trend Micro|TMES|1.0.0.0|400101|TRACKING|4|rt=2019-12-10T08:26:46.728Z suser=user1@example1.com duser=user2@example2.com msg=DLP--test src=1.1.1.1 deviceTranslatedAddress=2.2.2.2 cs1Label=mailUuid cs1=7ea8f636-c26e-4b78-a341-9b5becb83db7 cs2Label=direction cs2=incoming cs3Label=messageId cs3=<201802061558581772031@example.com> cn1Label=messageSize cn1=41438 act=Delivered cs4Label=attachments cs4=[{"sha256":"f78960148721b59dcb563b9964a4d47e2a834a4259f46cd12db7c1cfe82ff32e"}] cs5Label=tlsInfo cs5=upstreamTLS: None; downstreamTLS: TLS 1.2 253Trend Micro Email Security Administrator''s Guide Reports Trend Micro Email Security provides reports to assist in mitigating threats and optimizing system settings. Generate reports based on a daily, weekly, monthly or quarterly schedule. Trend Micro Email Security offers flexibility in specifying the content for each report. The reports generate in PDF format. My Reports The My Reports tab shows all reports generated by Trend Micro Email Security. From the Type drop-down list, sort out the type of scheduled reports you want to view. Field Description Period Time range that a report covers. Type Type of the scheduled report listed. Report File format of the report, which is PDF only. Generated Time when the report is generated. On the My Reports screen, you can also sort the reports by the time they were generated and download reports to your local system for further analysis. The information displayed in a report could vary depending on the options you select, and threat types included in reports are consistent with those shown on the dashboard. 254About Trend Micro Email Security Note On the My Reports screen, you can save a maximum of 31 daily reports, 12 weekly reports, 12 monthly reports, and 4 quarterly reports. If the number of reports reaches the maximum, the oldest report will be overwritten. Scheduled Reports Scheduled reports automatically generate according to the configured schedules. The Schedules tab shows all the report schedules, and each schedule contains settings for reports. Reports generate on a specified day of each schedule, which is not configurable. • Weekly reports generate on every Sunday. • Monthly reports generate on the first calendar day of every month. • Quarterly reports generate on the first calendar day of every quarter. Note This screen does not contain any generated reports. To view the generated reports, go to Reports > My Reports. Procedure 1. Go to Reports > Schedules. 2. Choose the type of scheduled reports you want to generate and click the report type: • Daily Report • Weekly Report • Monthly Report • Quarterly Report 3. Complete settings for the scheduled reports. 255Trend Micro Email Security Administrator''s Guide • Status: Specifies whether to enable the scheduled reports. • Report Content: Specifies the detailed information contained in the scheduled reports. • Sending schedule: Specifies how often and when scheduled reports will be sent by email. Note When a monthly report schedule is set to send reports on the 29th, 30th, or 31st day, the report is delivered on the last day of the month for months with fewer days. For example, if you select 31, the report is delivered on the 28th (or 29th) in February, and on the 30th in April, June, September, and November. By default, quarterly reports are delivered at 8:00 a.m. on the first day of each calendar quarter, and the default setting is not configurable. • Notify: Specifies the recipients of the scheduled reports. Note Make sure the recipients'' domains are your managed domains. Separate multiple recipients with a semicolon. 4. Click Save. Configuring Administration Settings Policy Objects Common policy objects, such as keyword expressions, notifications, stamps and Web Reputation Approved List, simplifies policy management by storing configurations that can be shared across all policies. 256About Trend Micro Email Security Managing Address Groups You can use Address Groups screen to manage address groups in Trend Micro Email Security. Table 64. Address Groups Screen Tasks Steps Querying Address 1. Specify an address group name, an email address, or a Groups domain name. 2. Click Search. Note For Email, the supported formats are name@example.com, *@example.com, name@*, name@*.example.com, and *@*.example.com. For example, searching for name@*.example.com will return the following: • name@info.example.com • name@*.example.com • name@*.com • name@* • *@info.example.com • *@*.example.com • *@*.com 257Trend Micro Email Security Administrator''s Guide Tasks Steps Adding an Address Click Add. Group 1. In the Basic Information section, provide the following information: • Name: A name for the address group. • Description (optional): A description for the address group. • Internal Group (optional): An address group that only contains managed domains or email addresses that belong to managed domains. Important Creating an address group facilitates your policy management. When specifying senders (or sender exceptions) in outbound policies or recipients (or recipient exceptions) in inbound policies, you must use internal groups. 2. In the Email Addresses section, choose either of the following ways to specify the email addresses in the address group: • Specify the email address in the text box and click Add. Note Only one email address can be added at a time. For more information about the valid formats of the email addresses, see the table below. • Import email addresses. a. Click Import. b. Next to File location, browse and select a CSV file to import. You can click Download sample file to view a sample of a properly formatted file. Trend Micro Email Security checks all the entries in the selected file to identify any invalid and duplicate email addresses. c. After you confirm all the entries to be imported, click 258 Imp ort. 3. Click Submit.About Trend Micro Email Security Tasks Steps Editing an Address In the Address Groups list, click the name of the group you want to Group edit and follow the instructions in Adding an Address Group procedure in this table. Note A hybrid address group cannot be changed into an internal group if the group contains at least one wildcard domain member. Deleting Address Groups In the Address Groups list, select the groups to delete. Click Delete, and click OK to confirm. Note Only address groups that are not referenced by any policies can be deleted. The following table displays format examples for address groups: Table 65. Format Examples for Address Groups Valid for Internal Address Group Valid for Hybrid Address Group name@example.com name@example.com name@info.example.com name@info.example.com *@example.com *@example.com *@info.example.com *@info.example.com name@* name@*.example.com *@*.example.com Keyword Expressions Keyword expressions can be: 259Trend Micro Email Security Administrator''s Guide • Groups of literal text characters • Patterns, defined using symbols (regular expressions) that describe a range of possible groupings of text • A mixture of literal text and symbolic patterns For example, a keyword expression might be a single word, a phrase, or even a substring; or it might be a pattern that defines a more general grouping of text, such as an asterisk used as a wildcard to stand in for any text of one or more characters in length. Regular expressions, often called regexes, are sets of symbols and syntactic elements used to match patterns of text. The symbols stand in for character patterns or define how the expression is to be evaluated. Using regular expressions is sophisticated way to search for complex character patterns in large blocks of text. For example, suppose you want to search for the occurrence of an email address—any email address—in a block of text. You can build a regular expression that will match any pattern of text that has any valid name string, followed by an @ character, followed by any valid domain name string, followed by a period, followed by any valid domain suffix string. Trend Micro Email Security uses a subset of POSIX regular expression syntax. Tip If your expression includes the characters \ | ( ) { } [ ] . ^ $ * + or ?, you must escape them by using a \ immediately before the character. Otherwise, they will be assumed to be regular expression operators rather than literal characters. This help system contains a brief summary of common regex elements, but a thorough guide to regular expression syntax is beyond the scope of this help system. However, there are many sources of reference information available on the Web or in books. 260About Trend Micro Email Security About Regular Expressions Trend Micro Email Security treats all keyword expressions as regular expressions. Trend Micro Email Security uses a subset of POSIX regular expression syntax and supports the following regular expressions. Characters REGULAR EXPRESSION DESCRIPTION . (dot) Any character (byte) except newline x The character ''x'' \\ The character ''\'' \a The alert (bell) character (ASCII 0x07) \b • If this meta-symbol is within square brackets [] or by itself, it will be treated as the backspace character (ASCII 0x08). For example, [\b] or \b • If this meta-symbol is at the beginning (or end) of a regular expression, it means any matched string of the regular expression must check whether the left (or right) side of the matched string is a boundary. For example: • \bluck > left side must be the boundary • luck\b > right side must be the boundary • \bluck\b > both sides must be the boundary • If this meta-symbol appears in the middle of a regular expression, it will cause a syntax error. \f The form-feed character (ASCII 0x0C) 261Trend Micro Email Security Administrator''s Guide REGULAR EXPRESSION DESCRIPTION \n The newline (line feed) character (ASCII 0x0A) \r The carriage-return character (ASCII 0x0D) \t The normal (horizontal) tab character (ASCII 0x09) \v The vertical tab character (ASCII 0x0B) \n The character with octal value 0n (0 <= n <= 7) \nn The character with octal value 0nn (0 <= n <= 7) \mnn The character with octal value 0mnn (0 <= m <= 3, 0 <= n <= 7) \xhh The character with a hexadecimal value 0xhh, for example, \x20 means the space character Tip If your expression includes the characters \ | ( ) { } [ ] . ^ $ * + or ?, you must escape them by using a \ immediately before the character. Otherwise, they will be assumed to be regular expression operators rather than literal characters. Bracket Expression and Character Classes Bracket expressions are a list of characters and/or character classes enclosed in brackets []. Use bracket expressions to match single characters in a list, or a range of characters in a list. If the first character of the list is the carat ^ then it matches characters that are not in the list. For example: EXPRESSION MATCHES [abc] a, b, or c [a-z] a through z 262About Trend Micro Email Security EXPRESSION MATCHES [^abc] Any character except a, b, or c [[:alpha:]] Any alphabetic character (see below) The following character classes must be within a bracket expression or it will be treated as a common expression. CHARACTER CLASS DESCRIPTION [:alpha:] Alphabetic characters [:digit:] Digits [:alnum:] Alphabetic characters and numeric characters [:cntrl:] Control character [:blank:] Space and tab [:space:] All white space characters [:graph:] Non-blank (not spaces, control characters, or the like) [:print:] Like [:graph:], but includes the space character [:punct:] Punctuation characters [:lower:] Lowercase alphabetic character [:upper:] Uppercase alphabetic character [:xdigit:] Digits allowed in a hexadecimal number (0-9a-fA-F) For example: • a[[:digit:]]b matches "a0b", "a1b", ..., "a9b". • a[:digit:]b matches "a:b", "adb", …, "atb". • [[:digit:]abc] matches any digit or any of "a", "b", and "c". 263Trend Micro Email Security Administrator''s Guide • [abc[:digit:]] matches any digit or any of "a", "b", and "c". For a case-insensitive expression, [:lower:] and [:upper:] are equivalent to [:alpha:]. Boundary Matches EXPRESSION DESCRIPTION ^ Beginning of line $ End of line Greedy Quantifiers EXPRESSION DESCRIPTION R? Matches R, once or not at all R* Matches R, zero or more times R+ Matches R, one or more times R{n} Matches R, exactly n times R{n,} Matches R, at least n times R{n,m} Matches R, at least n but no more than m times R is a regular expression. Trend Micro does not recommend using ".*" in a regular expression. ".*" matches any length of letters and the large number of matches may increase memory usage and affect performance. For example: If the content is 123456abc, the regular expression ".*abc" match results are: • 12345abc • 23455abc 264About Trend Micro Email Security • 3456abc • 456abc • 56abc • 6abc • abc In this example, replace ".*abc" with "abc" to prevent excessive use of resources. Logical Operators EXPRESSION DESCRIPTION RS R followed by S (concatenation) R|S Either R or S (R) Grouping R .REG. Indicates the following operand is a regular expression .WILD. Compares the operands, which follow it with wildcard comparison .NOT. Inverts the logic meaning .AND. Logical AND Both operands must appear in the entity to trigger the expression. .OR. Logical OR At least one of the operands must appear in the entity to trigger the expression. R and S are regular expressions. 265Trend Micro Email Security Administrator''s Guide Shorthand and meta-symbol Trend Micro Email Security provides the following shorthand for writing complicated regular expressions. Trend Micro Email Security will pre- process expressions and translate the shorthand into regular expressions. For example, {D}+ would be translated to [0-9]+. If a shorthand expression is enclosed in brackets (example: {}) or double-quotes, then Trend Micro Email Security will not translate that shorthand expression to a regular expression. SHORTHAND DESCRIPTION {D} [0-9] {L} [A-Za-z] {SP} [(),;\.\\<>@\[\]:] {NUMBER} [0-9]+ {WORD} [A-Za-z]+ {CR} \r {LF} \n {LWSP} [ \t] {CRLF} (\r\n) {WSP} [ \t\f]+ {ALLC} . Trend Micro Email Security also provides the following meta-symbols. The difference between shorthand and meta-symbols is that meta-symbols can be within a bracket expression. META-SYMBOL DESCRIPTION \s [[:space:]] \S [^[:space:]] 266About Trend Micro Email Security META-SYMBOL DESCRIPTION \d [[:digit:]] \D [^[:digit:]] \w [_[:alnum:]] \W [^_[:alnum:]] Using Keyword Expressions You can select existing keyword expressions from the list of those available. New keyword expressions can be defined and saved, either from scratch or by copying and editing an existing expression. Procedure 1. Create or edit a content filtering policy. 2. Click the Scanning Criteria tab. 3. Select Advanced and click keyword expressions for each condition. 4. Select an existing keyword expression from the Available field. 5. Click the move button (Add>) to move the selected keyword expression to the Selected field. Note You can also add, edit, copy, or delete keyword expressions. 6. Repeat until you have moved all the keyword expressions you want to apply. Adding Keyword Expressions New keyword expressions can be defined and saved, and then applied to a rule. 267Trend Micro Email Security Administrator''s Guide Procedure 1. Go to Administration > Policy Objects > Keywords and Expressions. 2. Click Add. 3. Type a name for the list of keyword expressions. 4. Next to Match, select one of the following that specifies when Trend Micro Email Security takes action: • Select Any specified to match keywords based on a logical OR. • Select All specified to match keywords based on a logical AND. • Select Not the specified to apply the rule to messages that do not contain the keywords. • Select Only when combined score reaches threshold to apply the rule to messages that contains one or more keywords whose combined score reaches a threshold. Next to Total message score to trigger action, specify a number that represents the maximum score for allowed keyword expressions. When you add an expression, you can set a value for Score. 5. Create keyword expressions for the list. a. Click Add. b. Specify a keyword expression, set whether it is case sensitive, specify a description for the added keyword expression, and click Save. c. In the Test Area section, test the keyword expression against actual data. For example, if the expression is for a national ID, type a valid ID number in the Test data text box, click Test, and then check the result. d. Click Save if you are satisfied with the result. 268About Trend Micro Email Security 6. Click Save. Editing Keyword Expressions Existing keyword expressions can be modified, or can be copied with a new name. Procedure 1. Go to Administration > Policy Objects > Keywords and Expressions. 2. Click the name of a keyword expression list. 3. Edit the keyword expression information as required. 4. Click Save. Managing Notifications You can use Notifications screen to manage notifications in Trend Micro Email Security. For information on using and configuring notifications, see About the Send Notification Action on page 205. 269Trend Micro Email Security Administrator''s Guide Table 66. Notifications Screen Tasks Steps Adding a Notification Click Add. 1. Provide the following information: Tip • Name: A name for the notification email message. Often a new notification will • From: The email addresses that you want to use to send be very similar to notifications message from. one you already have. In that case, • To: The recipient email address. it is usually easier • Subject: The notification email message subject. You can to copy the add also use variables in your notification email message. notification and edit it rather than See Rule Tokens/Variables on page 200. create a new notification from • Body (optional): The email notification message body. scratch. 2. Click Save. Copying Notifications In the Notifications list, select the notification to copy. Click Copy. Editing Notifications In the Notifications list, click the name of the notification you want to edit and follow the instructions in Adding a Notification procedure in this table. Deleting Notifications In the Notifications list, select the notifications to delete. Click Delete, and click OK to confirm. Managing Stamps Trend Micro Email Security supports both HTML stamps and plain text stamps. You can use Stamps screen to manage stamps in Trend Micro Email Security. For information on inserting and configuring stamps, see Inserting a Stamp on page 197. 270About Trend Micro Email Security Table 67. Stamps Screen Tasks Steps Adding a Stamp Click Add. 1. Provide the following information: Tip • Name: A name for the stamp. Often a new stamp will be very Optionally select Do not stamp message formats that similar to one you might become corrupted or unreadable, such as already have. In digitally signed and Outlook TNEF. if necessary. that case, it is • Insert at: Select whether you want to insert the stamp at usually easier to the beginning or at the end of the message body. copy the stamp and edit it rather • HTML: Specify the HTML content for the stamp as than create a new desired. stamp from scratch. • Predefined style: Trend Micro Email Security provides a predefined style for HTML stamps that indicate Information, Suspicious, or Dangerous risk level. Select a risk level and modify the HTML content with the rich text editor. Trend Micro Email Security offers a preview of the stamp and automatically generates a plain text stamp with same content in real time. • Customized style: Trend Micro Email Security allows you to specify HTML stamp content and plain text stamp content separately. Note Optionally include variables in your stamps by using the tokens listed in Rule Tokens/Variables on page 200. When a message triggers the rule, the HTML stamp will be inserted into HTML content of the message, and the plain text stamp will be inserted into Plain text content of the message. 2. Click Save. 271Trend Micro Email Security Administrator''s Guide Tasks Steps Copying Stamps In the Stamps list, select the stamp to copy. Click Copy. Editing Stamps In the Stamps list, click the name of the stamp you want to edit and follow the instructions in Adding a Stamp procedure in this table. Deleting Stamps In the Stamps list, select the stamps to delete. Click Delete, and click OK to confirm. Managing the URL Keyword Exception List URLs that contain any of the specified keywords will bypass Time-of-Click Protection and Virtual Analyzer scanning. Those URLs will be considered one-click URLs and will neither be rewritten at the time of user clicks nor sent to Virtual Analyzer for further analysis. You can manage keywords on the URL Keyword Exception List screen. Table 68. URL Keyword Exception List Screen Add keywords 1. Click Add. 2. Specify a keyword that consists of 3 to 256 alphanumeric characters and underscores. 3. Click Save. The new keyword appears in the keyword list. 4. Add multiple entries if necessary. Note If your Customer Licensing Portal or Licensing Management Platform account has created multiple administrator accounts, be aware that the total number of entries added by all the accounts cannot exceed 100 entries. Delete keywords Select the keywords you want to delete and click Delete. 272About Trend Micro Email Security Managing the Web Reputation Approved List The Web Reputation Approved List provides you a way to bypass scanning and blocking of URLs that you considered safe. Domains and IP addresses added to the Web Reputation Approved List will not be scanned by Trend Micro Email Security. Procedure 1. Enable the Web Reputation Approved List. a. Create or edit an inbound or outbound policy. For details about configuring a policy, see Configuring Policies on page 146. b. Click the Scanning Criteria tab. c. Select and click Web reputation. d. Under Web Reputation Approved List, select the Enable the Web Reputation Approved List check box. 2. Manage the Web Reputation Approved List. The Web Reputation Approved List is available in the following path: Administration > Policy Objects > Web Reputation Approved List Option Description Add a record to the Web a. Click Add. Reputation Approved List The Add Domain or IP Address screen appears. b. Type a domain name or an IP address. c. Click OK. Delete records from the Web a. Select one or multiple records from the existing list Reputation Approved List and click Delete. b. Click OK to confirm your deletion. 273Trend Micro Email Security Administrator''s Guide Email Continuity Note This feature is not included in the Trend Micro Email Security Standard license. For details about different license versions, see Available License Versions on page 19. With Email Continuity, Trend Micro Email Security provides a standby email system that gives virtually uninterrupted use of email in the event of a mail server outage. If a planned or unplanned outage occurs, Trend Micro Email Security will keep your incoming email messages for 10 days. Once your email server is back online within the 10-day period, these messages will be restored to your email server. A continuity mailbox is available instantly and automatically, providing end users the ability to read, forward, download and reply to any email messages. This enables end users to have continued email access during an outage without requiring any action from IT. In fact, Trend Micro Email Security will scan the email messages sent from the continuity mailbox based on its default outbound policy. Administrators can configure and manage Email Continuity records on the Trend Micro Email Security administrator console, and end users will be able to use the continuity mailbox to manage email messages on the End User Console. Share the End User Console web address for your region with your end users: • North America, Latin America and Asia Pacific: https://euc.tmes.trendmicro.com • Europe, the Middle East and Africa: https://euc.tmes.trendmicro.eu • Australia and New Zealand: https://euc.tmes-anz.trendmicro.com 274About Trend Micro Email Security • Japan: https://tm.tmems-jp.trendmicro.com Adding an Email Continuity Record Add Email Continuity records for specified recipient domains to provide uninterrupted email access for end users on this domain during email server outages. Procedure 1. Go to Administration > Email Continuity. 2. Click Add. The Add Email Continuity Record screen appears. 3. Select a specific recipient domain from the Domain name drop-down list. 4. Select Enable Email Continuity to apply Email Continuity to the selected domain. 5. Select Enable Email Sending. Note This option is disabled by default. This option allows you to compose and send email messages directly from the End User Console. If your domain has SPF records, make sure the following record is included: spf.tmes.trendmicro.com 6. Click Add. 275Trend Micro Email Security Administrator''s Guide Editing an Email Continuity Record Procedure 1. Go to Administration > Email Continuity. 2. Click the domain name of the record that you want to edit. The Edit Email Continuity Record screen appears. 3. Change your setting as required. 4. Click Save. Administrator Management Trend Micro Email Security allows you to perform the following administrator management tasks: • Creating and managing administrator subaccounts • Configuring the way that administrator subaccounts access the administrator console Account Management Use the Administration > Administrator Management > Account Management screen to search for subaccounts under your control and perform actions on behalf of those subaccounts. Subaccounts refer to the accounts that are created by an administrator account (Trend Micro Business Account) and have the administrator account privileges. After clicking Assume Control beside a subaccount in the list, you will be able to perform privileged operations on behalf of the subaccount. To stop acting on behalf of a subaccount, click Release in the title bar area. 276About Trend Micro Email Security Adding and Configuring a Subaccount Procedure 1. Go to Administration > Administrator Management > Account Management. 2. Click Add. The Add Subaccount screen appears. 3. Configure the following information on the screen: • Subaccount Basic Information: type the account name and email address. Note If you want to enable single sign-on for this subaccount, the email address specified here will be used to map to its equivalent from your identity provider to verify the identity of this subaccount. Therefore, set up the subaccount with the email address used by your identity provider. • Select Permission Types: select permissions from the Predefined Permission Types drop-down list, or configure permissions for each of the feature manually. Be noted that a subaccount has no permission to add or delete domains, even if that subaccount has Full Control permission over the domains. Only the license account can perform such operations. • Select Domains: select domains that the account can manage. • My organization: select the entire organization for the subaccount to manage. 277Trend Micro Email Security Administrator''s Guide Important Selecting My organization does not grant the subaccount permission to add or delete domains. It just enables the subaccount to use organization-level features such as creating an organization-level policy rule. If My organization is selected, the subaccount can manage the new domains added by the license account in the future. • Specify: select one or more domains for the subaccount to manage. 4. Click Save. Trend Micro Email Security sends an email message with logon information to the newly created account owner. Note The Reset Password button resets the password and sends a new notification message to the account owner. Editing a Subaccount Procedure 1. Go to Administration > Administrator Management > Account Management. 2. Click name of the subaccount that you want to edit. The Edit Subaccount screen appears. 3. Modify the following information on the screen as required: • Subaccount Basic Information: modify the email address if necessary. 278About Trend Micro Email Security Note The account name cannot be modified. • Select Permission Types: select a predefined permission from the Predefined Permission Types drop-down list, or configure permissions for each of the feature manually. Be noted that a subaccount has no permission to add or delete domains, even if that subaccount has Full Control permission over the domains. Only the license account can perform such operations. • Select Domains: select the domains that the account can manage. • My organization: select the entire organization for the subaccount to manage. Important Selecting My organization does not grant the subaccount permission to add or delete domains. It just enables the subaccount to use organization-level features such as creating an organization-level policy rule. If My organization is selected, the subaccount can manage the new domains added by the license account in the future. • Specify: select one or more domains for the subaccount to manage. 4. Click OK. Deleting Subaccounts Procedure 1. Go to Administration > Administrator Management > Account Management. 279Trend Micro Email Security Administrator''s Guide 2. Select the subaccounts that you want to delete, and then click Delete. 3. Click OK in the confirmation dialog box. Changing the Password of a Subaccount Note If you have a Business Account on the Customer Licensing Portal or Licensing Management Platform, sign in to your account and follow the instructions provided there to change your password. Trend Micro recommends changing your password regularly. The password cannot be changed for a disabled subaccount. Procedure 1. Go to Administration > Administrator Management > Account Management. 2. Select the subaccount for which you want to change the password, and then click Reset Password. Trend Micro Email Security generates a new password for the subaccount, and sends it to the account owner through an email message. Enabling or Disabling a Subaccount Procedure 1. Go to Administration > Administrator Management > Account Management. 2. Click (enabled) or (disabled) to toggle the status of a subaccount, and then click OK in the confirmation dialog box. 280About Trend Micro Email Security Logon Methods Trend Micro Email Security allows you to control the way that administrator subaccounts access the administrator console. On the Logon Methods screen, you can enable or disable the following logon methods: • Local Account Logon If this method is enabled, subaccounts can log on to the administrator console with their user name and password. Enforcing two-factor authentication adds an extra layer of security to the subaccounts. • Single Sign-On Once you enable single sign-on (SSO) and complete required settings, subaccounts can log on to the administrator console through SSO with their existing identity provider credentials. You can create multiple SSO profiles so that different subaccounts can log on to the administrator console from different identity provider servers through SSO. Trend Micro Email Security currently supports the following identity providers for SSO: • Microsoft Active Directory Federation Services (AD FS) • Azure Active Directory (Azure AD) • Okta Configuring Local Account Logon Procedure 1. Go to Administration > Administrator Management > Logon Methods. 2. In the Local Account Logon section, configure the settings for local account logon. a. Click the toggle button to enable local account logon. 281Trend Micro Email Security Administrator''s Guide This allows administrator subaccounts to log on to the administrator console with their user name and password. b. Click the toggle button to enforce two-factor authentication. Two-factor authentication adds an extra layer of security to the subaccounts. After enforcing two-factor authentication, administrator subaccounts must provide the following authentication credentials each time they log on to the administrator console: • Local account and password • A one-time password generated by the Google Authenticator app Setting Up Two-Factor Authentication Note If your administrator has enforced two-factor authentication, it means that two-factor authentication must be used every time you log on to the administrator console and it cannot be disabled. Complete the following steps to set up two-factor authentication before you can access the administrator console. The Trend Micro Email Security administrator console provides two-factor authentication support. Two-factor authentication provides an added layer of security for administrator subaccounts and prevents unauthorized access to your Trend Micro Email Security administrator console, even if your password is stolen. After enabling two-factor authentication, administrator subaccounts need to provide the following authentication credentials each time they sign in: • Local account and password • A one-time password generated by the Google Authenticator app 282About Trend Micro Email Security This section describes how to set up two-factor authentication with an administrator subaccount. Procedure 1. Log on to the Trend Micro Email Security administrator console with your local account and password. 2. Click your account name in the top right corner and choose Two-Factor Authentication to open the setup wizard. 3. Set up two-factor authentication in the wizard. a. Click Get Started. b. Verify your email address and click Next. c. Obtain the verification code from the notification sent to your email address. Note If you did not get the verification code, wait for at least 3 minutes before clicking Resend Code. d. Type the verification code and click Next. e. Follow the instructions to set up two-factor authentication. i. Download Google Authenticator either from Apple''s App Store or Google Play and install it on your mobile phone. ii. Add your Trend Micro Email Security account to Google Authenticator by scanning the QR code. iii. Provide the 6-digit code generated by Google Authenticator to verify that your authentication works properly. f. Click Finish. Your account will be presented with the two-factor authentication when they try to log on. 283Trend Micro Email Security Administrator''s Guide If you want to disable two-factor authentication, click Disable on the Two-Factor Authentication screen. If your administrator has enforced two-factor authentication, click Reset to reset two-factor authentication if necessary. Configuring Single Sign-On Before specifying single sign-on (SSO) settings on the administrator console, configure the identity provider you choose for SSO, that is, AD FS 4.0, Azure AD or Okta: • Configuring Active Directory Federation Services on page 286 • Configuring Azure Active Directory on page 289 • Configuring Okta on page 292 Note Gather required settings from your identity provider before setting up the administrator console. Procedure 1. Go to Administration > Administrator Management > Logon Methods. 2. In the Single Sign-On section, click the toggle button to enable SSO. 3. Click Add to create an SSO profile. 4. Configure general information for SSO. a. Specify an SSO profile name. b. Specify an identifier that is globally unique at your site. The administrator console URL is generated. If you have to change the unique identifier due to conflict with another identifier, make sure you also change it in your identity provider configuration. 284About Trend Micro Email Security 5. Select the subaccounts to which the current profile applies: • All subaccounts: applies this profile to all subaccounts. Note You can create only one profile that is applied to all subaccounts. • Specified subaccounts: applies this profile to specified subaccounts. Select subaccounts from the Available pane and click Add > to add them to the Selected pane. 6. Complete identity provider configuration for SSO. a. Select your identity provider from the Identity provider drop-down list. b. Specify the logon and logoff URLs for your identity provider. Note Use the logon URL collected from AD FS, Azure AD or Okta configurations. The logoff URL logs you off and also terminates the current identity provider logon session. c. (For Okta only) Click Download Logoff Certificate to obtain the certificate file to upload to your federation server. d. Locate the certificate file you downloaded from AD FS, Azure AD or Okta configurations and upload it for signature validation. e. Specify the identity claim type based on the claim you configured for AD FS, Azure AD or Okta. For example, if you use email as the claim name, type email. 7. Click Save to save the profile. 8. Click Save to save SSO settings. 285Trend Micro Email Security Administrator''s Guide Once you have completed the configuration, log on with a subaccount using the administrator console URL generated in Step 4 to initiate SSO from the identity provider to the Trend Micro Email Security administrator console. The identity claim type specified in Step 6 is used to get the mapping claim value from your identity provider. In this case, Trend Micro Email Security obtains the email address of the logon subaccount and checks if it matches the subaccount email address you set before. If they are matched, you will be successfully logged on to the administrator console with the subaccount. Configuring Active Directory Federation Services Active Directory Federation Services (AD FS) provides support for claims- aware identity solutions that involve Windows Server and Active Directory technology. AD FS supports the WS-Trust, WS-Federation, and Security Assertion Markup Language (SAML) protocols. This section uses Windows 2016 as an example to describe how to configure AD FS as a SAML server to work with Trend Micro Email Security. Make sure you have installed AD FS successfully. Procedure 1. Go to Start > All Programs > Windows Administrative Tools > AD FS Management. 2. On the AD FS management console, go to AD FS, right-click Relying Party Trusts, and then choose Add Relying Party Trust. 3. Complete settings for each screen in the Add Relying Party Trust wizard. a. On the Welcome screen, select Claims aware and click Start. b. On the Select Data Source screen, select Enter data about the relying party manually and click Next. c. On the Specify Display Name screen, specify a display name, for example, Trend Micro Email Security Administrator Console, and click Next. 286About Trend Micro Email Security d. On the Configure Certificate screen, click Next. Note No encryption certificate is required, and HTTPS will be used for communication between Trend Micro Email Security and federation servers. e. On the Configure URL screen, select Enable support for the SAML 2.0 WebSSO protocol, type the relying party SAML 2.0 SSO service URL, and then click Next. Note Specify the SAML 2.0 SSO service URL for your region as follows: https://ui./uiserver/subaccount/ssoAssert? cmpID= In the preceding and following URLs: • Replace with a unique identifier. Record the unique identifier, which will be used when you create an SSO profile on the Trend Micro Email Security administrator console. • Replace with any of the following based on your location: • North America, Latin America and Asia Pacific: tmes.trendmicro.com • Europe, the Middle East and Africa: tmes.trendmicro.eu • Australia and New Zealand: tmes-anz.trendmicro.com • Japan: tmems-jp.trendmicro.com f. On the Configure Identifiers screen, type the identifier for the relying party trust, click Add, and then click Next. 287Trend Micro Email Security Administrator''s Guide Note Specify the identifier for the relying party trust for your region as follows: https://ui./uiserver/subaccount/ssoLogin g. On the Choose Access Control Policy screen, choose an access control policy and click Next. h. Continue clicking Next in the wizard and finally click Close. 4. From the Edit Claim Issuance Policy for Trend Micro Email Security Administrator Console dialog box, click Add Rule in the Issuance Transform Rules tab. 5. Complete settings for each screen in the Add Transform Claim Rule wizard. a. On the Select Rule Template screen, select Send LDAP Attributes as Claims for Claim rule template and click Next. b. On the Configure Rule screen, specify a claim rule name and select Active Directory for Attribute store. c. Select LDAP attributes and specify an outgoing claim type for each attribute. For example, select E-Mail-Addresses and type email as the outgoing claim type. Important When configuring the identity claim type for an SSO profile on Trend Micro Email Security, make sure you use the claim type specified here. d. Click Finish. e. Click OK to close the wizard. 6. From AD FS > Relying Party Trust, double-click the relying party trust file you created earlier. 288About Trend Micro Email Security a. From the Test Properties dialog box, click the Advanced tab. b. Select SHA1 from the Secure hash algorithm drop-down list and click OK. 7. Collect the single sign-on logon and logoff URLs and obtain a certificate for signature validation from AD FS. a. On the AD FS management console, go to AD FS > Service > Endpoints. b. Look for the SAML 2.0/WS-Federation type endpoint and collect the URL path. Note The URL path will be used when you configure logon and logoff URLs on Trend Micro Email Security. • Logon URL: /adfs/ls/ • Logoff URL: /adfs/ls/?wa=wsignout1.0 c. Go to AD FS > Service > Certificates. d. Look for the Token-signing certificate, right-click it, and then select View Certificate. e. Click the Details tab and click Copy to File. f. Using the Certificate export wizard, select Base-64 Encoded X.509 (.CER). g. Assign a name to the file to complete the export of the certificate into a file. Configuring Azure Active Directory Azure Active Directory (Azure AD) is Microsoft''s multi-tenant cloud based directory and identity management service. 289Trend Micro Email Security Administrator''s Guide Make sure you have a valid subscription in Azure AD that handles the sign-in process and eventually provides the authentication credentials of subaccounts to the administrator console. Procedure 1. On the Azure AD management portal, select an active directory that you want to implement SSO. 2. Click Enterprise applications in the navigation area on the left and click New application. 3. On the Browse Azure AD Gallery (Preview) screen, click Create your own application. 4. On the Create your own application panel that appears on the right, specify a name for your application, for example, Trend Micro Email Security Administrator Console, and click Create. 5. Under Getting Started in the overview of your application, click 1. Assign users and groups, click Add user/group, select a specific user or group for this application and click Assign. 6. In the navigation area of your application, click Single sign-on. 7. Click SAML to configure the connection from your application to Azure AD using the SAML protocol. a. Under Basic SAML Configuration, click Edit, specify the identifier and reply URL, and click Save. 290About Trend Micro Email Security Note Specify the identifier for your region as follows: https://ui./uiserver/subaccount/ssoLogin Specify the reply URL for your region as follows: https://ui./uiserver/subaccount/ssoAssert? cmpID= In the preceding and following URLs: • Replace with a unique identifier. Record the unique identifier, which will be used when you create an SSO profile on the Trend Micro Email Security administrator console. • Replace with any of the following based on your location: • North America, Latin America and Asia Pacific: tmes.trendmicro.com • Europe, the Middle East and Africa: tmes.trendmicro.eu • Australia and New Zealand: tmes-anz.trendmicro.com • Japan: tmems-jp.trendmicro.com Click No, I''ll test later when you are prompted to choose whether to test single sign-on with Trend Micro Email Security Administrator Console. You are advised to perform a test after all SSO settings are complete. b. Under User Attributes & Claims, click Edit, and specify the identity claim. User attributes and claims are used to get the email addresses of logon subaccounts to authenticate their identity. By default, the 291Trend Micro Email Security Administrator''s Guide source attribute user.mail is preconfigured to get the email addresses. If the email addresses in your organization are defined by another source attribute, do the following to add a new claim name: Click Add new claim. On the Manage claim screen, specify the claim name, leave Namespace empty, select Attribute as Source, select a value from the Source attribute drop-down list, and click Save. Important When configuring the identity claim type for an SSO profile on Trend Micro Email Security, make sure you use the claim name specified here. c. Under SAML Signing Certificate, click Edit, specify an email address for Notification Email Addresses, and click Save. Click Download next to Certificate (Base64) to download a certificate file for Azure AD signature validation on Trend Micro Email Security. d. Under Set up Trend Micro Email Security Administrator Console, record the login and logout URLs. Configuring Okta This section describes how to add Trend Micro Email Security as a new application and configure SSO settings on your Okta Admin Console. Procedure 1. Navigate to the Admin Console by clicking Admin in the upper-right corner. Note If you are in the Developer Console, click < > Developer Console in the upper-left corner and then click Classic UI to switch over to the Admin Console. 292About Trend Micro Email Security 2. In the Admin Console, go to Applications > Applications. 3. Click Add Application, and then click Create New App. The Create a New Application Integration screen appears. 4. Select Web as the Platform and SAML 2.0 as the Sign on method, and then click Create. 5. On the General Settings screen, type a name for Trend Micro Email Security in App name, for example, Trend Micro Email Security Administrator Console, and click Next. 6. On the Configure SAML screen, specify the following: a. Type https://ui./uiserver/subaccount/ ssoAssert?cmpID= in Single sign on URL based on your serving site. Note In the preceding and following URLs: • Replace with a unique identifier. Record the unique identifier, which will be used when you create an SSO profile on the Trend Micro Email Security administrator console. • Replace with any of the following based on your location: • North America, Latin America and Asia Pacific: tmes.trendmicro.com • Europe, the Middle East and Africa: tmes.trendmicro.eu • Australia and New Zealand: tmes-anz.trendmicro.com • Japan: tmems-jp.trendmicro.com 293Trend Micro Email Security Administrator''s Guide b. Select Use this for Recipient URL and Destination URL. c. Type https://ui./uiserver/subaccount/ssoLogin in Audience URI (SP Entity ID). d. Select EmailAddress in Name ID format. e. Select Okta username in Application username. f. (Optional) Click Show Advanced Settings, specify the following: This step is required only if you want to configure a logoff URL on the Trend Micro Email Security administrator console. The logoff URL is used to log you off and also terminate the current identity provider logon session. i. Next to Enable Single Logout, select the Allow application to initiate Single Logout check box. ii. Type https://ui./uiserver/subaccount/ sloAssert?cmpID= in Single Logout URL. iii. Type https://ui./uiserver/subaccount/ ssoLogout in SP Issuer. iv. Upload the logoff certificate in the Signature Certificate area. You need to download the logoff certificate from the Trend Micro Email Security administrator console in advance. Go to Administration > Administrator Management > Logon Methods. Click Add in the Single Sign-on section. On the pop- up screen, locate the Identity Provider Configuration section, select Okta as Identity provider and click Download Logoff Certificate to download the certificate file. v. Keep the default values for other settings. g. Under ATTRIBUTE STATEMENTS (OPTIONAL), specify email in Name, and select Unspecified in Name format and user.email in Value. 294About Trend Micro Email Security Important When configuring the identity claim type for an SSO profile on Trend Micro Email Security, make sure you use the attribute name specified here. h. Click Next. 7. On the Feedback screen, click I''m an Okta customer adding an internal app, and then click Finish. The Sign On tab of your newly created Trend Micro Email Security application appears. 8. Click View Setup Instructions, and record the URL in Identity Provider Single Sign-On URL and download the certificate in X.509 Certificate. End User Management Trend Micro Email Security allows you to perform the following end user management tasks: • Changing end user passwords • Managing multiple Trend Micro Email Security End User Console accounts • Configuring the way that end users access the End User Console Changing End User Passwords If an end user loses their password, the system administrator can reset that password. Procedure 1. Go to Administration > End User Management > Passwords. 2. Type the managed email address of the end user. 295Trend Micro Email Security Administrator''s Guide 3. Type and confirm the new password to be associated with the account. Important Passwords must contain 8 to 32 alphanumeric characters. Trend Micro recommends using a long password. Strong passwords contain a mix of letters, numbers, and special characters. Managed Accounts End users can manage multiple Trend Micro Email Security End User Console accounts by using a single account to log on. After an end user begins managing an account, they can view the quarantined messages and set the Approved Senders associated with that account. End users log on with their primary account, and then specify one of their managed accounts or All managed accounts at the top of the screen to view Quarantined messages and set Approved Senders for the specified account or accounts. Figure 1. Example of the Managed Account Control After an end user begins managing an account, that managed account will be unable to log on to the End User Console. The managed account will be able 296About Trend Micro Email Security to log on again only if the account management relationship is removed. To allow the account to log on again, the primary account can remove the managed account from the Managed Accounts screen of the End User Console. Adding a managed account does not change the credentials for that account. Disabling the feature does not change the account management relationship of accounts that end users have already added. End users can always remove accounts from their list of managed accounts. However, end users can only add management of accounts under the following conditions: • The account is a registered End User Console account. • The account is not currently a managed account of another End User Console account. • The end user is able to open the confirmation email message sent to the account address. • The end user has the End User Console password for the account. Removing End User Managed Accounts The primary account can remove the managed account from the Managed Accounts screen of the End User Console. To remove an account management relationship using the Trend Micro Email Security administrator console, use the following procedure. Procedure 1. Go to Administration > End User Management > Managed Accounts. 2. Select the primary account and managed account pair or pairs in the list. 3. Click Remove. 297Trend Micro Email Security Administrator''s Guide Logon Methods Trend Micro Email Security allows you to control the way that end users access the End User Console. On the Logon Methods screen, you can enable or disable the following logon methods: • Local Account Logon If this method is enabled, end users can log on to the End User Console with their user name and password of the local managed accounts they have registered on the End User Console. Enforcing two-factor authentication adds an extra layer of security to the end user accounts. • Single Sign-On Once you enable single sign-on (SSO) and complete required settings, end users can log on to the End User Console through SSO with their existing identity provider credentials. You can create multiple SSO profiles so that different end users can log on to the End User Console from different identity provider servers through SSO. When creating an SSO profile, you need to specify the domains to which the profile applies. Assume that subaccount A manages domain A, B and C, subaccount B manages domain B and subaccount C manages domain C. The relationship between SSO profiles, managed domains and subaccount permissions are as follows: SSO Profile Managed Domains Subaccount Permission Profile 1 Domains A and B • Subaccount A: read and edit • Subaccount B: read only • Subaccount C: cannot read, edit or delete 298About Trend Micro Email Security SSO Profile Managed Domains Subaccount Permission Profile 2 Domain C • Subaccount A: read and edit • Subaccount B: cannot read, edit or delete • Subaccount C: read and edit Profile 3 All domains • Subaccount A: read only • Subaccount B: read only • Subaccount C: read only Trend Micro Email Security currently supports the following identity providers for SSO: • Microsoft Active Directory Federation Services (AD FS) • Azure Active Directory (Azure AD) • Okta Configuring Local Account Logon Procedure 1. Go to Administration > End User Management > Logon Methods. 2. In the Local Account Logon section, configure the settings for local account logon. a. Click the toggle button to enable Local Account Logon. This allows end users to log on to the End User Console with their user name and password of the local managed accounts. 299Trend Micro Email Security Administrator''s Guide b. Click the toggle button to enforce two-factor authentication. Two-factor authentication adds an extra layer of security to the end user accounts. After enforcing two-factor authentication, end user accounts must provide the following authentication credentials each time they log on to the End User Console: • Local account and password • A one-time password generated by the Google Authenticator app c. From the Source of managed accounts drop-down list, select the source of accounts to be managed when end users log on to the End User Console. • Aliases synchronized from directories: If you select this option, the logon users will have all the aliases synchronized from LDAP directories as their managed accounts. • Manually added accounts: If you select this option, the logon users will have all the accounts they added manually as their managed accounts. Configuring Single Sign-On Before specifying SSO settings on the administrator console, configure the identity provider you choose for single sign-on, that is, AD FS 4.0, Azure AD or Okta: • Configuring Active Directory Federation Services on page 303 • Configuring Azure Active Directory on page 308 • Configuring Okta on page 311 Note Gather required settings from your identity provider before setting up the administrator console. 300About Trend Micro Email Security Procedure 1. Go to Administration > End User Management > Logon Methods. 2. In the Single Sign-On section, click the toggle button to enable SSO. 3. Click Add to create an SSO profile. 4. Configure general information for SSO. a. Specify an SSO profile name. b. Specify an identifier that is globally unique at your site. The End User Console URL is generated. If you have to change the unique identifier due to conflict with another identifier, make sure you also change it in your identity provider configuration. 5. Select the domains to which the current profile applies: • All domains: applies this profile to all domains. Note You can create only one profile that is applied to all domains. • Specified domains: applies this profile to specified domains. Select domains from the Available pane and click Add > to add them to the Selected pane. 6. Complete identity provider configuration for SSO. a. Select your identity provider from the Identity provider drop-down list. b. Specify the logon and logoff URLs for your identity provider. 301Trend Micro Email Security Administrator''s Guide Note Use the logon URL collected from AD FS, Azure AD or Okta configurations. The logoff URL logs you off and also terminates the current identity provider logon session. c. (For Okta only) Click Download Logoff Certificate to obtain the certificate file to upload to your federation server. d. (Optional) Enable signature validation. Note A signature is returned from the identity provider server during SSO. To avoid forgery logon by attackers, the signature must be checked against the certificate file you obtained from your identity provider. i. Click the Signature validation toggle button. ii. Locate the certificate file you downloaded from AD FS, Azure AD or Okta configurations and upload it for signature validation. e. Specify the identity claim type based on the claim you configured for AD FS, Azure AD or Okta. For example, if you use email as the claim name, type email. f. (Optional) Enable SSO management by group. Note If you enable this function, only end users with valid email addresses in the specified group can be logged on to the End User Console through SSO: i. Click the Group allow list toggle button. ii. Specify the group claim type based on the group claim you configured for AD FS, Azure AD or Okta. For example, if you use euc_group as the group attribute name, type euc_group. 302About Trend Micro Email Security iii. Specify group claim values based on the group claim you configured for AD FS, Azure AD or Okta. If your identity provider is AD FS or Okta, type group names; if your identity provider is Azure AD, type group IDs. 7. Click Save to save the profile. 8. Click Save to save SSO settings. Once you have completed the configuration, an end user can log on using the End User Console URL generated in Step 4 to initiate SSO from the identity provider to the End User Console. The identity claim type and group claim type specified in Step 6 are used to get the mapping claim values from your identity provider. In this case, Trend Micro Email Security obtains the email address and user group of the logon account to verify the identity of the end user. Once verified, the end user will be successfully logged on to the End User Console. Configuring Active Directory Federation Services Active Directory Federation Services (AD FS) provides support for claims- aware identity solutions that involve Windows Server and Active Directory technology. AD FS supports the WS-Trust, WS-Federation, and Security Assertion Markup Language (SAML) protocols. This section uses Windows 2016 as an example to describe how to configure AD FS as a SAML server to work with Trend Micro Email Security. Make sure you have installed AD FS successfully. Procedure 1. Go to Start > All Programs > Windows Administrative Tools > AD FS Management. 2. On the AD FS management console, go to AD FS, right-click Relying Party Trusts, and then choose Add Relying Party Trust. 3. Complete settings for each screen in the Add Relying Party Trust wizard. a. On the Welcome screen, select Claims aware and click Start. 303Trend Micro Email Security Administrator''s Guide b. On the Select Data Source screen, select Enter data about the relying party manually and click Next. c. On the Specify Display Name screen, specify a display name, for example, Trend Micro Email Security End User Console, and click Next. d. On the Configure Certificate screen, click Next. Note No encryption certificate is required, and HTTPS will be used for communication between Trend Micro Email Security and federation servers. e. On the Configure URL screen, select Enable support for the SAML 2.0 WebSSO protocol, type the relying party SAML 2.0 SSO service URL, and then click Next. 304About Trend Micro Email Security Note Specify the SAML 2.0 SSO service URL for your region as follows: https://euc./uiserver/euc/ssoAssert? cmpID= In the preceding and following URLs: • Replace with a unique identifier. Record the unique identifier, which will be used when you create an SSO profile on the Trend Micro Email Security administrator console. • Replace with any of the following based on your location: • North America, Latin America and Asia Pacific: tmes.trendmicro.com • Europe, the Middle East and Africa: tmes.trendmicro.eu • Australia and New Zealand: tmes-anz.trendmicro.com • Japan: tmems-jp.trendmicro.com f. On the Configure Identifiers screen, type the identifier for the relying party trust, click Add, and then click Next. Note Specify the identifier for the relying party trust for your region as follows: https://euc./uiserver/euc/ssoLogin g. On the Choose Access Control Policy screen, choose an access control policy and click Next. h. Continue clicking Next in the wizard and finally click Close. 305Trend Micro Email Security Administrator''s Guide 4. From the Edit Claim Issuance Policy for Trend Micro Email Security End User Console dialog box, click Add Rule in the Issuance Transform Rules tab. 5. Complete settings for each screen in the Add Transform Claim Rule wizard. a. On the Select Rule Template screen, select Send LDAP Attributes as Claims for Claim rule template and click Next. b. On the Configure Rule screen, specify a claim rule name and select Active Directory for Attribute store. c. Select LDAP attributes and specify an outgoing claim type for each attribute. For example, select E-Mail-Addresses and type email as the outgoing claim type. Important When configuring the identity claim type for an SSO profile on Trend Micro Email Security, make sure you use the claim type specified here. d. (Optional) Configure group claim type settings for user groups. i. On the Select Rule Template screen, select Send Group Membership as a Claim for Claim rule template and click Next. ii. On the Configure Rule screen, specify a claim rule name, click Browse under User''s group, and select AD groups. iii. Specify the outgoing claim type and outgoing claim values. For example, type euc_group and the AD group names. Important When configuring the group claim type for an SSO profile on Trend Micro Email Security, make sure you use the group claim type specified here. 306About Trend Micro Email Security e. Click Finish. f. Click OK to close the wizard. 6. From AD FS > Relying Party Trust, double-click the relying party trust file you created earlier. a. From the Test Properties dialog box, click the Advanced tab. b. Select SHA1 from the Secure hash algorithm drop-down list and click OK. 7. Collect the single sign-on logon and logoff URLs and obtain a certificate for signature validation from AD FS. a. On the AD FS management console, go to AD FS > Service > Endpoints. b. Look for the SAML 2.0/WS-Federation type endpoint and collect the URL path. Note The URL path will be used when you configure logon and logoff URLs on Trend Micro Email Security. • Logon URL: /adfs/ls/ • Logoff URL: /adfs/ls/?wa=wsignout1.0 c. Go to AD FS > Service > Certificates. d. Look for the Token-signing certificate, right-click it, and then select View Certificate. e. Click the Details tab and click Copy to File. f. Using the Certificate export wizard, select Base-64 Encoded X.509 (.CER). g. Assign a name to the file to complete the export of the certificate into a file. 307Trend Micro Email Security Administrator''s Guide Configuring Azure Active Directory Azure Active Directory (Azure AD) is Microsoft''s multi-tenant cloud based directory and identity management service. Make sure you have a valid subscription in Azure AD that handles the sign-in process and eventually provides the authentication credentials of end users to the End User Console. Procedure 1. On the Azure AD management portal, select an active directory that you want to implement SSO. 2. Click Enterprise applications in the navigation area on the left and click New application. 3. On the Browse Azure AD Gallery (Preview) screen, click Create your own application. 4. On the Create your own application panel that appears on the right, specify a name for your application, for example, Trend Micro Email Security End User Console, and click Create. 5. Under Getting Started in the overview of your application, click 1. Assign users and groups, click Add user/group, select a specific user or group for this application and click Assign. 6. In the navigation area of your application, click Single sign-on. 7. Click SAML to configure the connection from your application to Azure AD using the SAML protocol. a. Under Basic SAML Configuration, click Edit, specify the identifier and reply URL, and click Save. 308About Trend Micro Email Security Note Specify the identifier for your region as follows: https://euc./uiserver/euc/ssoLogin Specify the reply URL for your region as follows: https://euc./uiserver/euc/ssoAssert? cmpID= In the preceding and following URLs: • Replace with a unique identifier. Record the unique identifier, which will be used when you create an SSO profile on the Trend Micro Email Security administrator console. • Replace with any of the following based on your location: • North America, Latin America and Asia Pacific: tmes.trendmicro.com • Europe, the Middle East and Africa: tmes.trendmicro.eu • Australia and New Zealand: tmes-anz.trendmicro.com • Japan: tmems-jp.trendmicro.com Click No, I''ll test later when you are prompted to choose whether to test single sign-on with Trend Micro Email Security End User Console. You are advised to perform a test after all SSO settings are complete. b. Under User Attributes & Claims, click Edit, and specify the identity claim. User attributes and claims are used to get the email addresses of logon subaccounts to authenticate their identity. By default, the 309Trend Micro Email Security Administrator''s Guide source attribute user.mail is preconfigured to get the email addresses. If the email addresses in your organization are defined by another source attribute, do the following to add a new claim name: Click Add new claim. On the Manage claim screen, specify the claim name, leave Namespace empty, select Attribute as Source, select a value from the Source attribute drop-down list, and click Save. Important When configuring the identity claim type for an SSO profile on Trend Micro Email Security, make sure you use the claim name specified here. (Optional) Click Add a group claim. On the Group Claims screen, specify the groups associated with the end user, select Group ID as Source attribute, select Customize the name of the group claim, specify the group claim name, for example, euc_group, and click Save. Important When configuring the group claim type for an SSO profile on Trend Micro Email Security, make sure you use the group claim name specified here. c. Under SAML Signing Certificate, click Edit, specify an email address for Notification Email Addresses, and click Save. Click Download next to Certificate (Base64) to download a certificate file for Azure AD signature validation on Trend Micro Email Security. d. Under Set up Trend Micro Email Security End User Console, record the login and logout URLs. 310About Trend Micro Email Security Configuring Okta This section describes how to add Trend Micro Email Security as a new application and configure SSO settings on your Okta Admin Console. Procedure 1. Navigate to the Admin Console by clicking Admin in the upper-right corner. Note If you are in the Developer Console, click < > Developer Console in the upper-left corner and then click Classic UI to switch over to the Admin Console. 2. In the Admin Console, go to Applications > Applications. 3. Click Add Application, and then click Create New App. The Create a New Application Integration screen appears. 4. Select Web as the Platform and SAML 2.0 as the Sign on method, and then click Create. 5. On the General Settings screen, type a name for Trend Micro Email Security in App name, for example, Trend Micro Email Security End User Console, and click Next. 6. On the Configure SAML screen, specify the following: a. Type https://euc./uiserver/euc/ssoAssert? cmpID= in Single sign on URL based on your serving site. 311Trend Micro Email Security Administrator''s Guide Note In the preceding and following URLs: • Replace with a unique identifier. Record the unique identifier, which will be used when you create an SSO profile on the Trend Micro Email Security administrator console. • Replace with any of the following based on your location: • North America, Latin America and Asia Pacific: tmes.trendmicro.com • Europe, the Middle East and Africa: tmes.trendmicro.eu • Australia and New Zealand: tmes-anz.trendmicro.com • Japan: tmems-jp.trendmicro.com b. Select Use this for Recipient URL and Destination URL. c. Type https://euc./uiserver/euc/ssoLogin in Audience URI (SP Entity ID). d. Select EmailAddress in Name ID format. e. Select Okta username in Application username. f. (Optional) Click Show Advanced Settings, specify the following: This step is required only if you want to configure a logoff URL on the Trend Micro Email Security administrator console. The logoff URL is used to log you off and also terminate the current identity provider logon session. i. Next to Enable Single Logout, select the Allow application to initiate Single Logout check box. 312About Trend Micro Email Security ii. Type https://euc./uiserver/euc/sloAssert? cmpID= in Single Logout URL. iii. Type https://euc./uiserver/euc/ssoLogout in SP Issuer. iv. Upload the logoff certificate in the Signature Certificate area. You need to download the logoff certificate from the Trend Micro Email Security administrator console in advance. Go to Administration > End User Management > Logon Methods. Click Add in the Single Sign-on section. On the pop-up screen, locate the Identity Provider Configuration section, select Okta as Identity provider and click Download Logoff Certificate to download the certificate file. v. Keep the default values for other settings. g. Under ATTRIBUTE STATEMENTS (OPTIONAL), specify email in Name, and select Unspecified in Name format and user.email in Value. Important When configuring the identity claim type for an SSO profile on Trend Micro Email Security, make sure you use the attribute name specified here. h. (Optional) Under GROUP ATTRIBUTE STATEMENTS (OPTIONAL), specify euc_group in Name, select Unspecified in Name format and specify filter conditions. Important When configuring the group claim type for an SSO profile on the Trend Micro Email Security, make sure you use the group attribute name specified here. i. Click Next. 7. On the Feedback screen, click I''m an Okta customer adding an internal app, and then click Finish. 313Trend Micro Email Security Administrator''s Guide The Sign On tab of your newly created Trend Micro Email Security application appears. 8. Click View Setup Instructions, and record the URL in Identity Provider Single Sign-On URL and download the certificate in X.509 Certificate. Directory Management You can import LDAP Data Interchange Format (LDIF) or comma-separated values (CSV) files into Trend Micro Email Security. This helps Trend Micro Email Security to better filter and process messages for valid email addresses. Messages to invalid email addresses will be rejected. Trend Micro Email Security uses user directories to help prevent backscatter (or outscatter) spam and Directory Harvest Attacks (DHA). Importing user directories lets Trend Micro Email Security know legitimate email addresses and domains in your organization. Trend Micro Email Security also provides a synchronization tool that enables you to synchronize your current groups, email accounts and email aliases from Open LDAP, Microsoft Active Directory, Microsoft AD Global Catalog, Office 365/Azure Active Directory and IBM Domino servers to the Trend Micro Email Security server. The Directory Management screen includes the following tabs: • Directory Synchronize • Downloads: Displays the download paths or links to the Directory Synchronization Tool, Directory Synchronization Tool User''s Guide, REST API Client, and REST API Online Help. • Synchronization Summary: Displays the total number of email aliases, groups, and valid recipients last synchronized from all directory sources. • Synchronization History: Displays the number of email aliases, groups, and valid recipients synchronized each time. 314About Trend Micro Email Security • Directory Import • Import User Directory: Selections for importing a new user directory file. • Imported User Directory History: The current user directory file(s) that Trend Micro Email Security is using. • Export • Valid recipients: Exports the existing valid recipients to a CSV file. • Groups: Exports the existing groups to a CSV file. • Email aliases: Exports the existing email aliases to a CSV file. Synchronizing User Directories The Directory Synchronize tab displays downloads, synchronization summary, and synchronization history. This screen consists of the following sections: • Downloads: Displays the download paths for the Directory Synchronization Tool and Directory Synchronization Tool User''s Guide. • Synchronization Summary: Displays the total number of email aliases, groups, and valid recipients last synchronized from all directory sources. • Synchronization History: Displays the number of email aliases, groups, and valid recipients synchronized each time. Element Description Timestamp Time when a synchronization happened 315Trend Micro Email Security Administrator''s Guide Element Description Sync Objects Objects that have been synchronized, such as email aliases, groups, and valid recipients Note Since version 2.0.10088 of the Directory Synchronization Tool, the number of email aliases, groups, and valid recipients synchronized every time has also been recorded here. Sync Tool Location Information about the machine where the synchronization tool is installed, including its IP address, FQDN or host name Result Whether the synchronization is successful or unsuccessful, or whether any groups, email aliases or policies were added or removed Importing User Directories You can import LDAP Data Interchange Format (LDIF) or comma-separated values (CSV) files into Trend Micro Email Security. This helps Trend Micro Email Security to better filter and process messages for valid email addresses. Messages to invalid email addresses will be rejected. 316About Trend Micro Email Security Important Before you import an LDIF or CSV directory file, note the following: • Trend Micro Email Security only recognizes ANSI-encoded LDIF (with the extension .ldf) and ANSI or UTF-8-encoded CSV (with the extension .csv) files. Do not include blank lines or other irrelevant data in the file that you import. Use caution when creating a file. • When importing user directory files, Trend Micro Email Security replaces all records for a managed domain at once. If any email addresses for a managed domain are imported, all other email addresses for that domain are removed. Newly imported email addresses for that domain, and records for other managed domains, will be kept. If you import an updated user directory file that does not have any information for one of your domains, the entries for those domains remain the same and are not overwritten. Every time you import a directory file, it overwrites the old version. If you import an updated directory file that has information for one of your domains, all entries for those domains are overwritten. Use caution when importing a directory. • You can only see the directories that are associated with your administrator account. If you are sharing your Trend Micro Email Security service with another administrator (for example, a value-added reseller) who logs on with his/her specific account information, Trend Micro Email Security will not show the directories for that account. • Every time you add more users to your network, you must import your updated user directories; otherwise, Trend Micro Email Security will reject email from newly added users. WARNING! Trend Micro strongly suggests that you do not import more than 24 directories in a day. Doing so could overwhelm system resources. Temporarily disable all valid recipients before import a file. When you are confident that all entries are correct, re-enable all valid recipients. To disable or enable valid recipients, go to Inbound Protection > Connection Filtering > Recipient Filter and click Disable All or Enable All. 317Trend Micro Email Security Administrator''s Guide Procedure 1. Next to Format, select the format type: • LDIF • CSV Note If you create a CSV file, divide the records into fields for email_address and Firstname Lastname and separate them using a comma and optional quotation marks. Use of spaces or other delimiters is not supported. Use one record per line. For example: Valid bob@example.com,Bob Smith sally@example.com,Sally Jones "bob@example.com","Bob Smith" "sally@example.com","Sally Jones" Not Valid bob@example.com,Bob Smith,sally@example.com,Sally Jones Microsoft Excel will save a two column chart as a CSV using valid formatting. 2. Next to Name, type a descriptive name for the file. 3. Next to File location, type the file directory path and filename or click Choose File and select the .ldf or .csv file on your computer. 4. Click Verify File to read the file and show a summary of how many email addresses were found. After the progress bar completes, a summary screen appears showing the following: 318About Trend Micro Email Security • Import Summary: A summary of the information above • Domains and Number of Users to Replace Current Users: The domains that you specified when you subscribed to the Trend Micro Email Security service • Unauthorized Domains: Any domains that are included in your directory file, but are not officially registered with your Trend Micro Email Security service Note Trend Micro Email Security does not provide service for these domains and their corresponding email addresses. 5. Click Import. This will import and then enable the email address list. Exporting User Directories You can export valid recipients, groups and email aliases to a comma- separated values (CSV) file. Procedure 1. Choose to export valid recipients, groups or email aliases and do the following: • Select a domain from the Valid recipients drop-down list and click Export to CSV. • Select a group from the Groups drop-down list and click Export to CSV. • Next to Email aliases, click Export to CSV. 319Trend Micro Email Security Administrator''s Guide Note In the exported file, the primary email alias displays at the beginning of each line. Installing the Directory Synchronization Tool The Directory Synchronization Tool automates the import of directory files for valid recipient email addresses, user groups and email aliases. The Directory Synchronization Tool provides functionality similar to the Import User Directory feature on the Directory Import screen. Procedure 1. Go to Administration > Service Integration. 2. On the API Access tab, click Add to generate a key. The API Key is the global unique identifier for your Directory Synchronization Tool to authenticate its access to Trend Micro Email Security. A new API Key is enabled by default. If you want to change your API Key later on, click Add to generate a new key and use the new key in your requests. You can click the toggle button under Status to disable the old key or delete it if both of the following conditions are met: • Requests can be sent successfully with the new key. • The old key is not used by any other applications that have access to Trend Micro Email Security. A maximum of two API Keys are allowed at a time. Important The API Key allows your Directory Synchronization Tool to communicate with Trend Micro Email Security. Keep the API Key private. 320About Trend Micro Email Security 3. In the Downloads list, click download to download the desired items. • Directory Synchronization Tool: Provided for synchronizing accounts and groups between local directories and the Trend Micro Email Security server. • Directory Synchronization Tool User''s Guide: Available for more information on using the synchronization tool. 4. Save the tool on a local drive. 5. Follow the installation steps to install the tool. Co-Branding Trend Micro Email Security enables you to display a service banner, for example, your company logo, on the top banner of the Trend Micro Email Security administrator console and End User Console. This is a cost-effective way to promote your company and brand awareness. After configuring co-branding settings, provide your customers with the web address to access their co-branded administrator console or End User Console if you are a reseller. The web address may vary for different regions. Table 69. Administrator Console Addresses Account Type Console Address Customer For these accounts, the web addresses of the administrator console still Licensing Portal remain unchanged. accounts and Licensing For detailed web addresses, see Accessing the Trend Micro Email Security Management Administrator Console on page 27. Platform accounts 321Trend Micro Email Security Administrator''s Guide Account Type Console Address Local Append /co-brand/ and the Trend Micro Email Security account name to subaccounts the base URL. added by the administrator For example, to access the co-branded administrator console for the account named “adminB”, type the following address for your region: • North America, Latin America and Asia Pacific: https:// ui.tmes.trendmicro.com/co-brand/adminB • Europe, the Middle East and Africa: https:// ui.tmes.trendmicro.eu/co-brand/adminB • Australia and New Zealand: https://ui.tmes- anz.trendmicro.com/co-brand/adminB • Japan: https://ui.tmems-jp.trendmicro.com/co-brand/ adminB SSO accounts For these accounts, the console address is the URL generated in Step 4 in Configuring Single Sign-On on page 284. Table 70. End User Console Addresses Account Type Console Address Local accounts Append /euc-co-brand/ and the Trend Micro Email Security managed domain to the base URL. For example, to access the co-branded End User Console for the managed domain “example.com”, type the following address for your region: • North America, Latin America and Asia Pacific: https:// euc.tmes.trendmicro.com/euc-co-brand/example.com • Europe, the Middle East and Africa: https:// euc.tmes.trendmicro.eu/euc-co-brand/example.com • Australia and New Zealand: https://euc.tmes- anz.trendmicro.com/euc-co-brand/example.com • Japan: https://euc.tmems-jp.trendmicro.com/euc-co- brand/example.com SSO accounts For these accounts, the console address is the URL generated in Step 4 in Configuring Single Sign-On on page 300. 322About Trend Micro Email Security Service Integration Currently, Trend Micro Email Security integrates with the following Trend Micro products: • Apex Central For more information about Apex Central, see Apex Central on page 24. • Remote Manager For more information about Remote Manager, see Trend Micro Remote Manager on page 26. Furthermore, Trend Micro Email Security supports API openness to allow integration with external systems via APIs. For example, Trend Micro Email Security opens REST APIs to allow customers to query domains; query, add, replace, and delete directory users; and retrieve policy event logs and mail tracking logs for the purpose of third-party SIEM application integration. API Access Trend Micro Email Security allows connection from the Directory Synchronization Tool to automate the import of directory files for valid recipient email addresses, user groups and email aliases. Also, Trend Micro Email Security provides programmatic access through REST APIs, allowing customers to perform create, read, update and delete operations on resources within Trend Micro Email Security. To use these features, API Keys are required to authenticate the external systems'' access to Trend Micro Email Security. The API Access tab lets you obtain and manage your API Keys. Obtaining an API Key Procedure 1. Go to Administration > Service Integration. 323Trend Micro Email Security Administrator''s Guide 2. On the API Access tab, click Add to generate a key. The API Key is the global unique identifier for your application to authenticate its access to Trend Micro Email Security. A new API Key is enabled by default. If you want to change your API Key later on, click Add to generate a new key and use the new key in your requests. You can click the toggle button under Status to disable the old key or delete it if both of the following conditions are met: • Requests can be sent successfully with the new key. • The old key is not used by any other applications that have access to Trend Micro Email Security. A maximum of two API Keys are allowed at a time. Important The API Key allows your application to communicate with Trend Micro Email Security. Keep the API Key private. Log Retrieval The Log Retrieval tab allows you to decide whether to retrieve policy event logs and mail tracking logs via REST APIs for third-party SIEM application integration. To retrieve the logs, you must enable the log retrieval function first. Apex Central Trend Micro Apex Central consolidates your organization''s Virtual Analyzer and user-defined suspicious object lists and synchronizes the lists among integrated managed products. After Trend Micro Email Security is registered to Apex Central, Apex Central automatically synchronizes the Virtual Analyzer and user-defined suspicious object lists with Trend Micro Email Security at a scheduled time interval. In addition to its own scanning 324About Trend Micro Email Security mechanism, Trend Micro Email Security implements these lists during URL and file scanning. The Apex Central tab lets you configure the following suspicious object lists: • Suspicious URL list • Suspicious file list For more information about how Apex Central manages suspicious object lists, see the Apex Central Administrator''s Guide. Configuring Suspicious Object Settings Trend Micro Apex Central consolidates and synchronizes the Virtual Analyzer and user-defined suspicious object lists with Trend Micro Email Security. Enable this feature to implement the lists during scanning. Before you begin configuring this feature, make sure that: • You have installed Apex Central, and your Apex Central has a serving Deep Discovery product, which can be a Deep Discovery Inspector, Deep Discovery Email Inspector, or Deep Discovery Analyzer. • Your Trend Micro Email Security has been registered to a required Trend Micro Apex Central. • You have enabled Web Reputation settings in the spam policy you want to apply the suspicious URL list to. Procedure 1. Go to Administration > Service Integration. 2. Click Apex Central. 3. Select the Enable check box to enable this feature. 4. Under Security Level for Files, specify the security level for files to determine whether to take actions on the files: • High: Applies actions on files that exhibit any suspicious behavior. 325Trend Micro Email Security Administrator''s Guide • Medium: Applies actions on files that have moderate to high probability of being malicious. • Low: Applies actions on files have high probability of being malicious. Suspicious URLs are detected during Web Reputation scanning. Therefore, when you configure Web Reputation settings in your spam policy, specify the security level to determine whether to take actions on the URLs. Note Trend Micro Email Security classifies all files and URLs in the user-defined suspicious object lists as the "High" risk. 5. Check additional information about suspicious object list synchronization from the Apex Central. 6. Click Save. Remote Manager The Remote Manager tab shows the settings you must configure to integrate with Remote Manager. To enable Trend Micro Remote Manager to monitor and manage Trend Micro Email Security: 1. Contact your reseller administrator to add Trend Micro Email Security as a managed product on the Remote Manager web console and obtain the authorization key generated by Remote Manager. 2. Go to Administration > Service Integration and click Remote Manager. 3. Type your authorization key you obtained and click Connect. To prevent Trend Micro Remote Manager from managing Trend Micro Email Security: 326About Trend Micro Email Security 1. Go to Administration > Service Integration and click Remote Manager. 2. Click Discontinue. 3. After you get a confirmation message, click OK. License Information The License Information screen provides a summary of the following: • Purchased version: Displays the product license version you purchased. • Activation code: Displays the activation code. • Expiration date: Displays the date on which your license expires. • Grace end date: Displays the end date of the grace period granted after the expiration of your license. • License type: Displays either “Full” or “Trial” version. • Seat count: Displays the total number of seats assigned to your license. Immediately after your license expires, it will go through a grace period, wherein the service continues as expected. After the grace period, your service will be suspended, and your data will be permanently deleted. To prevent unnecessary disruptions to your email service, please renew your license or change your MX records before the grace end date. If you have two valid licenses (namely, Trend Micro Email Security Standard and Trend Micro Email Security Advanced), both of them display on this screen and Trend Micro Email Security Advanced applies by default. After the grace period of Trend Micro Email Security Advanced expires, your license will automatically downgrade to Trend Micro Email Security Standard. There are two ways to manage your licenses: • From the Licensing Management Platform 327Trend Micro Email Security Administrator''s Guide The Licensing Management Platform allows partners to self-provision and auto-renew licenses. Contact your reseller or MSP to add, renew or extend your licenses. • From the Customer Licensing Portal Visit the Customer Licensing Portal website at https:// clp.trendmicro.com and activate, register and manage your products on the portal. For details, see the supporting documentation at: http://docs.trendmicro.com/en-us/smb/customer-licensing-portal.aspx If you want to convert a trial license into a full license or upgrade from Trend Micro Email Security Standard to Trend Micro Email Security Advanced, do the following: 1. Log on to the Customer Licensing Portal website (https:// clp.trendmicro.com). 2. From the Customer Licensing Portal page, click Provide Key. 3. Provide your activation code and click Continue. Activating Sandbox as a Service To activate Sandbox as a Service, obtain the Activation Code from your Trend Micro sales representative or reseller and provide the Activation Code on the Customer Licensing Portal. Note If you have not activated the license for Sandbox as a Service or your license expires, all your Virtual Analyzer settings in virus and spam policies cannot take effect. Procedure 1. Log on to the Customer Licensing Portal using your Trend Micro account and password. 328About Trend Micro Email Security 2. Click the My Products/Services menu tab. 3. Click Provide Key. The License Key screen appears. 4. Type your Activation Code. 5. Click Continue. The My Products/Services screen appears and displays the updated license information. 6. Log on to the Trend Micro Email Security administrator console. 7. Check whether the license activation is successful. Wait for some time because the license activation may take as long as 20 minutes to finish. If you keep seeing the error message about the Sandbox as a Service license after that, contact technical support for assistance. Migrating Data from Hosted Email Security If you are a customer of Trend Micro Hosted Email Security and want to switch to Trend Micro Email Security, Trend Micro Email Security allows you to migrate your existing data from Hosted Email Security. There are two ways to migrate your data: • Provisioning wizard When you log on to the Trend Micro Email Security administrator console for the first time, a provisioning wizard will be launched, asking whether to migrate your data from Hosted Email Security before provisioning your account. If you choose to migrate data, follow the on- screen instructions to perform migration. If you choose not to migrate data, you will proceed with provisioning. • Data migration tool 329Trend Micro Email Security Administrator''s Guide If you decide to migrate data after going through all the features on the administrator console, choose Administration > Hosted Email Security Migration Tool to run the tool for data migration. The data migration tool is only available after you choose not to migrate data in the provisioning wizard. Follow the on-screen instructions to perform migration with the tool. The following procedure details how to use the wizard for data migration and provisioning. Procedure 1. In the provisioning wizard, choose Migrate data from Hosted Email Security. The migration starts, and the progress is displayed in the wizard. The migration process may take up to one hour depending on the size of your account, domain and policy settings. 2. Click Next once the migration is done. You are ready to proceed with provisioning. Note If you have any settings in Trend Micro Email Security, your current settings will be overwritten during the migration process. 3. Provide your administrator profile information. Keep your information current because Trend Micro will send you important maintenance plans, urgent incidents and new features. a. Type your first name and last name. b. Specify your email address. c. Optionally specify your mobile number, click Send Verification Code, and type the verification code sent to your mobile phone. 330About Trend Micro Email Security d. Click Next. An email message will be sent to your registered email address. Check your mailbox and click the verification link in the message to proceed. 4. Set your company identifier. Note Your domain settings will then be migrated from Hosted Email Security. Trend Micro generates a custom subdomain for your company based on the company identifier you set. For example, if your company identifier is "example", your MX record for incoming email messages will be generated based on your location. • North America, Latin America and Asia Pacific: example.in.tmes.trendmicro.com • Europe, the Middle East and Africa: example.in.tmes.trendmicro.eu • Australia and New Zealand: example.in.tmes-anz.trendmicro.com • Japan: example.in.tmems-jp.trendmicro.com You still need to perform further setup tasks to get Trend Micro Email Security up and running. For details, see Setting Up Trend Micro Email Security After Data Migration on page 334. Data That Will Be Migrated The following data and settings will be migrated to Trend Micro Email Security: 331Trend Micro Email Security Administrator''s Guide • Dashboard customization settings • Sender Filter settings • Keywords and expressions in policy objects • Notifications in policy objects • Stamps in policy objects • Web Reputation Approved List • BEC settings • Scan exceptions and settings • IP reputation settings • Time-of-Click Protection settings • Sender address types in quarantine settings • End user logon method settings • Synchronization authentication key for Directory Synchronization Tool • Administrator profile information • Administrator subaccounts Note If the subaccount names that you migrate from Hosted Email Security already exist in Trend Micro Email Security, those subaccounts will be renamed, and you will be prompted with the details. • Co-branding settings • Policy rule order 332About Trend Micro Email Security Note The order of policy rules can be customized for a single domain in Hosted Email Security. After migration, policy rules are categorized by different types of rules in Trend Micro Email Security, but the order for each type of rules is retained. For example, for virus policy rules of a single domain, the original order will still be applied. • Domain settings, including inbound sever information, outbound sever information and domain status • All policy rules • Recipient Filter settings • Approved and blocked senders • TLS Peers • SPF settings • DKIM verification and signing settings • DMARC settings • Quarantine digest settings • End user managed accounts Data That Will Not Be Migrated The following data and settings will not be migrated to Trend Micro Email Security: • Mail tracking logs • Quarantine messages and logs • Policy event logs • Audit logs • DMARC records 333Trend Micro Email Security Administrator''s Guide • Statistical data on the dashboard • Last trigger time of policy rules • Synchronization history of valid recipients, groups and email aliases • Single sign-on settings for end user accounts • Remote Manager integration settings Setting Up Trend Micro Email Security After Data Migration To ensure your organization achieves effective email security protection, Trend Micro Email Security recommends you perform the following tasks after data migration: 1. Verify the migrated data on the Trend Micro Email Security administrator console. For details about the migrated data, see Data That Will Be Migrated on page 331. 2. Set up Trend Micro Email Security after migration, for example, adjust your domain and account settings. a. Check the status of the domain you added for provisioning and make sure your domain has been properly configured. Perform the following operations if necessary: • Verify your domain to prove that you own the domain. • Modify your firewall settings to accept email messages from Trend Micro Email Security. • Change the MX record of your domain to point to the Trend Micro Email Security server. • Modify the SPF record for your domain. For details, see Configuring a Domain on page 62. 334About Trend Micro Email Security b. Obtain the web address for you to access the Trend Micro Email Security administrator console based on your licensing agreement with Trend Micro. For details, see Accessing the Trend Micro Email Security Administrator Console on page 27. c. Share the End User Console web address for your region with your end users: • North America, Latin America and Asia Pacific: https://euc.tmes.trendmicro.com • Europe, the Middle East and Africa: https://euc.tmes.trendmicro.eu • Australia and New Zealand: https://euc.tmes-anz.trendmicro.com • Japan: https://euc.tmems-jp.trendmicro.com 3. If you want to enable single sign-on (SSO) for end user accounts, complete required settings. For details, see Configuring Single Sign-On on page 300. 4. Install the latest version of the Directory Synchronization Tool. For details, see Installing the Directory Synchronization Tool on page 320. Migrating Data from IMSS or IMSVA If you are a customer of InterScan Messaging Security Suite (IMSS) or InterScan Messaging Security Virtual Appliance (IMSVA) and want to switch to Trend Micro Email Security, Trend Micro Email Security allows you to migrate your existing data from IMSS 9.1 or IMSVA 9.1. 335Trend Micro Email Security Administrator''s Guide Data That Will Be Migrated All settings in IMSS or IMSVA will be migrated to Trend Micro Email Security completely or partially except those listed in Data That Will Not Be Migrated on page 343. Among the settings that are partially migrated, some are modified to adapt to Trend Micro Email Security due to the feature differences between IMSS or IMSVA and Trend Micro Email Security. Therefore, you need to confirm or fix these settings according to the on- screen instructions after migration. The following table lists some examples of the settings that will be partially migrated and describes the feature differences. Note For details about all the settings that are completely or partially migrated, see the data migration report downloaded from the Trend Micro Email Security administrator console when the migration completes. 336About Trend Micro Email Security Navigation Navigation in in IMSS or Source Trend Micro Destination Feature IMSVA Settings Email Settings Differences Security Policy > The following The following The following LDAP users in IMSS Policy List settings on the submenus settings in the or MISVA are Step 1: Select under the Senders section migrated as static Recipients and Inbound of the email addresses in Senders screen: Protection and Recipients and Trend Micro Email Outbound Senders tab: Security. • Sender Protection • Recipient menus: • Sender • Recipient • Sender to • Virus Scan recipient • Spam • Sender to exception Filtering recipient exception • Content Filtering • Data Loss Preventio n (DLP) Condition • Inbound Condition Only content match settings Protection match settings filtering supports all on the Step 2: > Content in the Advanced condition matched Select Filtering section of the (AND). Scanning Scanning Conditions • Outbound Criteria tab screen Protection > Content Filtering True file type • Inbound True file type Trend Micro Email settings in the Protection settings in the Security does not Attachment > Content Advanced support MSI, PNG, section of the Filtering section of the 7-Zip, or Microsoft Step 2: Select Scanning Windows shortcuts. Scanning • Outbound Criteria tab Conditions Protection screen > Content Filtering 337Trend Micro Email Security Administrator''s Guide Navigation Navigation in in IMSS or Source Trend Micro Destination Feature IMSVA Settings Email Settings Differences Security Policy > The settings of • Inbound The settings of None Approved List the following Protection the following approved lists: > Domain- approved lists: based • DKIM approved Authentica • DKIM list tion > approved DomainKe list • Web ys • Web reputation Identified reputation approved Mail approved list (DKIM) list Verificatio • URL n (Ignored • URL keyword peers of keyword list the Default exception domain) list • Administra tion > Policy Objects > Web Reputatio n Approved List • Administra tion > Policy Objects > URL Keyword Exception List 338About Trend Micro Email Security Navigation Navigation in in IMSS or Source Trend Micro Destination Feature IMSVA Settings Email Settings Differences Security Policy > Name and Administration Name and Trend Micro Email Policy address settings > Policy address settings Security supports Objects > of an address Objects > of an address wildcard domains Address group Address Groups group (for example, Groups *@*.example.com) in hybrid address groups, and does not support wildcard domains in internal address groups. If an address group is used as senders (or sender exceptions) in outbound policies or recipients (or recipient exceptions) in inbound policies and the group contains email addresses from unmanaged domains, Trend Micro Email Security will create a copy of the address group, delete those email addresses from the copy, and suffix the copy name with " - internal". 339Trend Micro Email Security Administrator''s Guide Navigation Navigation in in IMSS or Source Trend Micro Destination Feature IMSVA Settings Email Settings Differences Security Policy > Match settings Administration Match settings None Policy of a keyword or > Policy of a keyword or Objects > expression Objects > expression Keywords & Keywords and Expressions Expressions Policy > Variables list in Administration Variables list in Trend Micro Email Policy the settings of a > Policy the settings of a Security does not Objects > policy Objects > policy support the Policy notification Notification notification following variables: Notification • %RULETYPE% • %ENTITY% • %QUARANTINE _PATH% • %QUARANTINE _AREA% • %PROTOCOL% • %HOSTNAME% • %MAILCHARSE T% • %SUSPICIOUS _URL% 340About Trend Micro Email Security Navigation Navigation in in IMSS or Source Trend Micro Destination Feature IMSVA Settings Email Settings Differences Security Sender The following Inbound IP address Trend Micro Email Filtering > settings of an Protection > settings in the Security does not Approved List approved list: Connection IP addresses support the Filtering > IP section following settings: • IP addresses Reputation > Approved IP • IP addresses Addresses resolved from • Groups of domains computers • Private IP addresses Note Trend • IP addresses in Micro disabled Email approved lists Security migrates IP addresse s and groups of computer s from IMSVA only if the Email Reputati on and IP Profiler check box to the right of Apply to is selected. This restrictio n does not apply to IMSS. 341Trend Micro Email Security Administrator''s Guide Navigation Navigation in in IMSS or Source Trend Micro Destination Feature IMSVA Settings Email Settings Differences Security Sender The following Inbound IP address Trend Micro Email Filtering > settings of a Protection > settings in the Security does not Blocked List blocked list: Connection IP addresses support the FilteringIP section following settings: • IP addresses Reputation > Blocked IP • IP addresses resolved from • Groups of Addresses domains computers • Private IP addresses Note Trend • IP addresses in Micro disabled Email blocked lists Security migrates only IP addresse s and groups of computer s whose Action is Block Permane ntly. Sender DMARC settings Inbound DMARC settings Trend Micro Email Filtering > Protection > Security does not DMARC Domain-based support DMARC Note Authentication exception lists in the DMARC > Domain- format of IP settings based Message addresses. are Authentication available , Reporting and only in Conformance IMSVA. (DMARC) 342About Trend Micro Email Security Navigation Navigation in in IMSS or Source Trend Micro Destination Feature IMSVA Settings Email Settings Differences Security Administratio Advanced Outbound Advanced Trend Micro Email n > IMSVA settings of DKIM Protection > settings of DKIM Security does not Configuratio signatures DomainKeys signatures support exempt n > DKIM Identified Mail domains. Signature (DKIM) Signing Note DKIM signature s are available only in IMSVA. Data That Will Not Be Migrated The following table lists the settings on the IMSS or IMSVA management console that will not be migrated to Trend Micro Email Security and describes the reason. All settings on the EUQ management console will not be migrated. Note For details about all the settings that are not migrated, see the data migration report downloaded from the Trend Micro Email Security administrator console when the migration completes. 343Trend Micro Email Security Administrator''s Guide Navigation in IMSS or IMSVA Settings Remarks Dashboard All settings The dashboard is a statistical summary of past mail traffic and scanning results. Trend Micro Email Security provides a more powerful dashboard feature. System Status All settings Trend Micro Email Security is a cloud-based product. It is unnecessary to display system status information. Cloud Pre-Filter All settings Trend Micro Email Security is a cloud-based product. It is unnecessary to display cloud pre-filter information. 344About Trend Micro Email Security Navigation in IMSS or IMSVA Settings Remarks Policy > Policy List • Settings on the Step 1: Trend Micro Email Security Select Recipients and does not support these Senders screen settings. • POP3 option of the This rule will apply to drop-down list • Settings on the Step 2: Select Scanning Conditions screen • C&C email settings check box in the C&C Email section • Received time range check box in the Others section • Unable to decrypt messages check box in the Others section • Spoofed internal messages check box in the Others section • Settings on the Step 3: Select Actions screen • Postpone delivery to check box in the Modify section • Archive modified to check box in the Monitor section 345Trend Micro Email Security Administrator''s Guide Navigation in IMSS or IMSVA Settings Remarks Policy > Scanning All settings Trend Micro Email Security Exceptions provides more powerful scan exception configuration, which is different from the configuration in IMSS or IMSVA. You need to manually configure scan exception settings in Trend Micro Email Security. Policy > Policy Objects > Predefined DLP compliance Trend Micro Email Security DLP Compliance templates already provides predefined Templates DLP compliance templates. Policy > Policy Objects > Predefined expressions, file Trend Micro Email Security DLP Data Identifiers attributes, and keyword lists already provides predefined DLP data identifiers. Policy > Scan Engine All settings Advanced Threat Scan Engine is enabled automatically in Trend Micro Email Security. Policy > Internal All settings IMSS or IMSVA uses the Addresses Internal Addresses menu to determine mail traffic direction in policy configuration. This is unnecessary in Trend Micro Email Security. Policy > Smart Protection All settings Smart Protection is enabled automatically in Trend Micro Email Security. Policy > Encryption All settings These settings are designed Settings for on-premise products. Trend Micro Email Security completes all encryption settings on the cloud server automatically. 346About Trend Micro Email Security Navigation in IMSS or IMSVA Settings Remarks Sender Filtering > All settings Trend Micro Email Security Overview provides block traffic details under Logs > Mail Tracking. Sender Filtering > Rules All settings Trend Micro Email Security does not support this feature. Sender Filtering > All settings Trend Micro Email Security Suspicious IP does not support this feature. Reports All settings Trend Micro Email Security provides a more powerful report feature. Logs All settings Trend Micro Email Security provides a more powerful log query feature. Mail Areas & Queues All settings Trend Micro Email Security provides a more powerful quarantine query feature. Other mail queue management is not supported by Trend Micro Email Security. Administration All settings except DKIM These features provided by signatures IMSS or IMSVA are mainly for on-premise products while Trend Micro Email Security is a cloud-based product. Prerequisites for Data Migration Before migrating data from IMSS 9.1 or IMSVA 9.1, make sure the following has been done: • Add, provision, and verify the domains you want to manage through Trend Micro Email Security. For details, see Adding a Domain on page 60. 347Trend Micro Email Security Administrator''s Guide • Synchronize with LDAP servers using the Directory Synchronization Tool if IMSS or IMSVA has enabled LDAP settings. The Directory Synchronization Tool is available under Administration > Directory Management. For details, refer to Directory Synchronization Tool User''s Guide. • Enable IMSS or IMSVA to support Trend Micro Email Security migration by doing the following: 1. On the IMSS or IMSVA management console, go to Administration > Updates > System & Applications and check the build number. If the build number does not meet the following requirements, install the latest service pack and hotfix. • IMSS 9.1.0.1357 or later • IMSVA 9.1.0.2011 or later 2. Enable the hidden key in the IMSS or IMSVA admin database by running the following SQL statements: Note IMSS and IMSVA use the same configuration file imss.ini. insert into tb_global_setting (section, name, value, inifile) values (''imp_exp'', ''enable_ems_migrate'', ''1'', ''imss.ini''); • Export configuration files from the IMSS or IMSVA management console under Administration > Import/Export. 348About Trend Micro Email Security Migrating Data to Trend Micro Email Security Procedure 1. Go to Administration > IMSS/IMSVA Migration Tool. 2. Read the on-screen instructions, and click Get Started. 3. On the pop-up screen, click Choose File..., select the configuration file you exported, select Overwrite or Merge, and click Next. Trend Micro Email Security begins to create a migration task, analyze the configuration file, and generate a data analysis report. Note This process may take several minutes, depending on the size of the configuration file. 4. At Step 2 on the pop-up screen, view pre-migration check results to determine which settings will be migrated to Trend Micro Email Security and which will not. a. Select an option from the Show drop-down list to show the settings in a specific state. • Not supported: Settings in this state are not supported in Trend Micro Email Security and will not be migrated. If you need these settings, you have to add them in Trend Micro Email Security manually. • Error: There are some critical issues about the settings in this state, but the settings will still be migrated to Trend Micro Email Security. During migration, some improper settings may be removed or modified. The settings in Trend Micro Email Security may be unexpected after migration, and the corresponding policies will be disabled temporarily. You need to fix these error settings and enable the policies manually after migration. 349Trend Micro Email Security Administrator''s Guide • Warning: There are some minor issues about the settings in this state, and the settings will be automatically handled by Trend Micro Email Security. You only need to confirm these warning settings after migration. • Successful: Settings in this state will be migrated to Trend Micro Email Security without any issue. b. View the detailed description of the settings in the table. c. Click Download Report to download the data analysis report. d. (Optional) If the data analysis report contains too many error settings, click Cancel, modify the settings, and restart migration. Clicking Cancel at this step will not import the settings into Trend Micro Email Security. 5. Click Next to proceed with the migration. Trend Micro Email Security begins to analyze the configuration file, import settings in the configuration file, and generate a data migration report. Note This process may take several minutes, depending on the size of the configuration file. 6. At Step 3 on the pop-up screen, view the migration results to find which settings are migrated to Trend Micro Email Security and which are not. a. Select an option from the Show drop-down list to show the settings in a specific state. • Not supported: Settings in this state are not supported in Trend Micro Email Security and are not migrated. If you need these settings, you have to add them in Trend Micro Email Security manually. • Error: There are some critical issues about the settings in this state, but the settings are still migrated to Trend Micro Email 350About Trend Micro Email Security Security. During migration, some improper settings may be removed or modified. The settings in Trend Micro Email Security may be unexpected after migration, and the corresponding policies are disabled temporarily. You need to fix these error settings and enable the policies manually after migration. • Warning: There are some minor issues about the settings in this state, and the settings are automatically handled by Trend Micro Email Security. You only need to confirm these warning settings after migration. • Successful: Settings in this state are migrated to Trend Micro Email Security without any issue. b. View the detailed description of the settings in the table. c. Click Download Report to download the data migration report. 7. Click Finish Under Inbound Protection and Outbound Protection, you will find that the Migration status drop-down list and Migration Status column are added on the policy list screens. Deselect the Show migration status check box in the migration tool if you do not want Trend Micro Email Security to show the Migration status drop-down list and Migration Status column any more. You still need to verify the migrated data after the migration. For details, see Verifying Data After Migration on page 351. Verifying Data After Migration To ensure your organization achieves effective email security protection, Trend Micro Email Security recommends you perform the following tasks after data migration: 351Trend Micro Email Security Administrator''s Guide Procedure 1. Verify migrated policy data under Inbound Protection and Outbound Protection. a. Go to the following locations respectively: • Virus Scan • Spam Filtering • Content Filtering • Data Loss Prevention (DLP) Note After migration, policy rules are categorized into the following four types: virus scan, spam filtering, content filtering, and DLP. b. Select Error or Warning from the Migration status drop-down list. c. Follow the on-screen instructions in the Migration Status column to fix error settings or confirm warning settings and enable the corresponding policies. d. Reorder policy rules. You can manually reorder the policy rules in each domain after migration if they do not meet your requirements. For details, see Reordering Policy Rules on page 151. 2. Verify other migrated data. a. Go to Inbound Protection > Connection Filtering > IP Reputation > Settings to verify email reputation settings. b. Go to the following locations respectively to verify approved and blocked IP addresses: • Inbound Protection > Connection Filtering > IP Reputation > Approved IP Addresses 352About Trend Micro Email Security • Inbound Protection > Connection Filtering > IP Reputation > Blocked IP Addresses c. Go to Inbound Protection > Domain-based Authentication > DomainKeys Identified Mail (DKIM) Verification to verify the Global DKIM Enforcement rule. d. Go to Inbound Protection > Domain-based Authentication > Domain-based Message Authentication, Reporting and Conformance (DMARC) to verify DMARC settings. e. Go to Inbound Protection > Spam Filtering > Time-of-Click Protection to verify time-of-click protection settings. f. Go to Outbound Protection > DomainKeys Identified Mail (DKIM) Signing to verify DKIM signature settings. g. Go to Administration > Policy Objects to verify policy object settings. FAQs and Instructions Table 71. Frequently Asked Questions (FAQs) Question Answer What is Trend Micro Trend Micro Email Security provides always-up-to-the-minute Email Security? email security with no maintenance required by IT staff to stop spam, viruses and other malware before they reach your network. Trend Micro Email Security is a cloud service that can benefit any size organization. We provide the hardware, software, and messaging expertise to cleanse your email messages of spam, viruses, worms, Trojans, and phishing (identity theft) attacks. The cleaned email messages are sent directly to your MTA for final delivery to your end users. Trend Micro Email Security can also use LDAP directories to help prevent backscatter (or outscatter) spam and Directory Harvest Attacks (DHA). 353Trend Micro Email Security Administrator''s Guide Question Answer What are the advantages As a cloud service, Trend Micro Email Security can stop attacks of Trend Micro Email before they get a chance to reach your network. In addition to Security? stopping spam, viruses, worm, Trojans, and other malware, Trend Micro Email Security can protect your network from attacks that: • Attempt to block your Internet connection (Denial of Service) • Steal your email addresses for spammers (Directory Harvest Attacks) How can I upgrade? Trend Micro Email Security is a cloud service and so there is no need to buy additional hardware or software. The service is managed by security professionals, relieving your IT staff of the burden of installing, maintaining, and fine-tuning a complex email security system. How can I migrate Attach the Customer Licensing Portal account you created with the configurations from the Trend Micro Email Security trial license to your Smart Protection trial Trend Micro Email Complete full license first. Security management console to the 1. Log on to Customer Licensing Portal (https:// production clp.trendmicro.com) using your account credentials. management console 2. Go to My Products/Services and click Provide Key. after purchasing Smart Protection Complete 3. On the License Key screen, type your registration key, not the with a full license? activation code, in the Provide your Activation Code or product key text box, and then click Continue. 4. Select the check box and click Continue to finish the process. After you re-log on to the Trend Micro Email Security production management console, all configurations are migrated and your license is updated. Will email message The time required to process each message is measured in delivery be delayed? milliseconds. Any delay in the delivery of your messages is negligible and will not be noticed by the end user. 354About Trend Micro Email Security Question Answer How much does the Trend Micro Email Security is priced on a per user basis under an service cost? annual contract. The cost per user drops as the number of users increases. There is no set-up fee or additional support costs from Trend Micro. There may be a small fee (unlikely) associated with changing your MX record. Contact your web-hosting service to review their pricing policies. Is Trend Micro Email All messages are processed automatically and transparently. Many Security confidential? messages are rejected before they are even received based on the Who reads my mail? reputation of the IP that is attempting to send the message. Messages that are received are processed through a multi-layered spam and virus filtering system that does not include any human intervention. Messages are never stored unless your MTA becomes unavailable. What do I need in order To use this service you only need to have an existing Internet to access the gateway or workgroup email connection and a web browser for administrator console? accessing the online reporting and administrator console. To access the console through Trend Micro Licensing Management Platform, you need the service web address and account information. How do I get started To get started using Trend Micro Email Security, do the following: using Trend Micro Email Security? 1. Submit account activation information 2. Log on to the Trend Micro Email Security administrator console 3. Provision a Trend Micro Business Account 4. Configure the domain you added and add additional domains if needed 5. Import user directories that will be applied by policies 6. Configure policies to design your organizational protection solution For details, see Getting Started with Trend Micro Email Security on page 27. 355Trend Micro Email Security Administrator''s Guide Question Answer How do I redirect my Before redirecting your MX record to the service, make sure you mail exchanger record have added and configured your domain to your Trend Micro Email (MX record)? Security. To redirect your MX record: 1. For details about adding an MX record for the Trend Micro Email Security server, see step 1 in Configuring a Domain on page 62. 2. Check Trend Micro Email Security welcome email message, which contains the specific MX record information. 3. Do one of the following: • Manual configuration If you manage your own DNS, you can manually edit your MX record (this applies to self-managed, smaller accounts). • Through a support technician If you are unsure how to configure the MX records for your domain, contact your Internet Service Provider''s (ISP) help desk or your Domain Name Service (DNS) technician for assistance. If your DNS is managed by a third-party or ISP, either they can do this for you or they may have a simple Web interface allowing you to make the change yourself. It can take up to 48 hours for any changes to propagate throughout the system. After making the modifications to the MX record, Trend Micro Email Security becomes the point of entry of messages for your domain. After the DNS record modifications take effect (up to 48 hours), all inbound email traffic is routed through Trend Micro Email Security. Tip After the modifications take effect, test the message route by sending messages from another email service provider (for example, Yahoo! Mail or Gmail) to a recipient in your domain. If you receive the message from that email service provider, the MX record is configured correctly. 356About Trend Micro Email Security Question Answer Where can I locate the The MX record determines the message routing for all email instruction to redirect messages sent to your domain. the MX record to point to Trend Micro Email The Trend Micro Email Security welcome email message from Security? Trend Micro specifically provides details about where to redirect your MX record. How do I accept email To ensure that you are able to receive email messages processed by messages from the the service: service? • Configure your firewall to accept traffic from Trend Micro Email Security IP addresses • Configure your MTA to accept transactions from these IP addresses Can I try Trend Micro Yes. Email Security on a limited number of email addresses? Tip Trend Micro recommends that you use a test domain for trial purposes. Doing so allows you to experience the service and test how it functions for different types of users. Does Trend Micro Email Trend Micro Email Security does not store or archive email Security store or archive messages by default. All messages are processed and immediately email messages? passed through to the customer''s MTA. Messages are not spooled or stored in memory unless your MTA becomes unavailable. However, if you create a policy to quarantine messages (spam for example) these email messages will be stored at our data center for up to 30 days. With Email Continuity enabled by default, Trend Micro Email Security provides a standby email system that gives virtually uninterrupted use of email in the event of a mail server outage. If an outage occurs, Trend Micro Email Security will keep your incoming email messages for 10 days. Once your email server is back online within the 10-day period, these messages will be restored to your email server. 357Trend Micro Email Security Administrator''s Guide Question Answer How do I reset or resend One of my users lost or cannot remember their password. an End User Console password? Go to Administration > End User Management > Passwords and fill out the form. The end user will receive an email message with an activation web address and will need to click the activation web address and then enter the appropriate email address and a new password on the Trend Micro Email Security End User Console logon screen. For more information, see Changing End User Passwords on page 295. What does the service If your MTA becomes unavailable for whatever reason, your do when my MTA is message stream is automatically queued for up to ten (10) days or unavailable? until such time that your server comes back online. You should not lose any of your valuable email messages due to hardware or software failure, power outages, network failure or simple human error. Where does outgoing By default, your outbound email messages are handled directly by mail go? your own MTA and passed out to other networks as it is currently handled. However, with Trend Micro Email Security (full version) you can choose to redirect your outbound email traffic through Trend Micro Email Security services. Opting for Outbound Filtering: When you activate Trend Micro Email Security, you will be informed of what MTA to send your outbound messages to if you choose to utilize outbound filtering. For complete instructions on enabling outbound filtering, see Configuring a Domain on page 62. What happens when my Immediately after your license expires, it will go through a grace license expires? period, wherein the service continues as expected. After the grace period, however, your inbound messages will be stamped with a notification and you will lose access to the administrator console. Eventually, your data will be permanently deleted. To prevent unnecessary disruptions to your email service, please renew your license before it expires. 358About Trend Micro Email Security Question Answer How does Trend Micro Trend Micro Email Security is configured in Opportunistic Transport Email Security Layer Security (TLS) mode. In this mode, the MTA servers will implement the initially check if the sending or receiving MTA can perform SMTP Transport Layer Security transaction in TLS mode. If so, the entire session and process will (TLS) protocol? be done in TLS mode. About MX Records and Trend Micro Email Security Important Make sure the MX record is entered exactly as provided in the Trend Micro Email Security welcome email message. An MX record (DNS mail exchanger host record) determines the message routing for all messages sent to a domain. To route messages destined for your domain through the Trend Micro Email Security MTA, you must point your MX record to the fully qualified domain name (FQDN) provided in the welcome email message that Trend Micro sent you after you registered. To disable Trend Micro Email Security, point your MX record to route all inbound SMTP traffic to your own mail server. If you are unsure how to configure the MX records for your domain, contact your Internet Service Provider or your DNS technician. The following external links to MX record configuration help pages are provided for your convenience: • GoDaddy http://support.godaddy.com/help/article/680/managing-dns-for-your- domain-names • Network Solutions http://www.networksolutions.com/support/mx-records-mail-servers-2/ • Enom 359Trend Micro Email Security Administrator''s Guide http://www.enom.com/help/hostinghelp.asp? displaymenu=ok&hosthelp=9 • DreamHost http://wiki.dreamhost.com/MX_record • Yahoo! SmallBusiness https://help.smallbusiness.yahoo.net/s/article/SLN17921#add Feature Limits and Capability Restrictions The following table outlines the limits on both inbound and outbound messages. Table 72. Message Limits Per Message Limit Size • Trend Micro Email Security Standard license: 50 MB • Trend Micro Email Security Advanced license: 150 MB Number of recipients per message 500 recipients The following table details the limits on End User Console settings. Table 73. End User Console Limits Per Seat Limit Approved sender list entries 100 entries Blocked sender list entries 100 entries Retention period for quarantined messages 30 days The following table shows message retention information. 360About Trend Micro Email Security Table 74. Retention Schedule Item Retention Period Quarantined email messages (all regions) 30 days Message tracking information 90 days Message queue when customer MTA is unavailable Up to 10 days Viewing Your Service Level Agreement Trend Micro provides a Service Level Agreement (SLA) for Trend Micro Email Security that is intended to help your organization receive secure, uninterrupted email service. The Service Level Agreement covers availability, latency, spam blocking, false positives, antivirus, and support. Specific service-level guarantees are included in the most current version of the Trend Micro Email Security Service Level Agreement, which you can view or download from this screen. Important Provisions of the Service Level Agreement may vary among regions, so be sure to select your region and language when using this screen. Trend Micro reserves the right to modify the service at any time without prior notice. The current version of the Trend Micro Email Security service level agreement is available for review by paid customers and by customers conducting a trial. To view the Service Level Agreement for your region: Procedure 1. Go to Help > Service Level Agreement. The Service Level Agreement screen appears. 2. From the drop-down list, select your language/region. 361Trend Micro Email Security Administrator''s Guide Tip Disable any pop-up blockers for your browser in order to download the Service Level Agreement. Trend Micro Email Security displays an Adobe Reader (PDF) document of the Service Level Agreement for the language and region that you selected. Technical Support Learn about the following topics: • Contacting Support on page 362 • Sending Suspicious Content to Trend Micro on page 364 • Troubleshooting Resources on page 365 Contacting Support Depending on how you subscribed to your Trend Micro SaaS offering, the method of obtaining additional assistance differs. Refer to the following table to better understand how to contact your support representative. Purchase Channel Contact Method Trend Micro direct Use the online Support Portal to file a case with Trend Micro support purchase representatives. For more information, see Using the Support Portal on page 363. Service Provider Contact your service provider directly if you have questions about the offering service or are experiencing problems. Service Providers have more information about your specific environment and may be able to address your concerns quickly. Most product consoles include a support link that should provide the necessary contact information. 362About Trend Micro Email Security Using the Support Portal The Trend Micro Support Portal is a 24x7 online resource that contains the most up-to-date information about both common and unusual problems. Procedure 1. Go to https://success.trendmicro.com/business-support. 2. Use the Search Support text box to search for available solutions or keywords. 3. Click the All Products drop-down and select your product. 4. If no solution is found, click Contact Support and select the type of support needed. Tip To submit a support case online, visit the following URL: http://esupport.trendmicro.com/srf/SRFMain.aspx A Trend Micro support engineer investigates the case and responds in 24 hours or less. Speeding Up the Support Call To improve problem resolution, have the following information available: • Steps to reproduce the problem • Appliance or network information • Computer brand, model, and any additional connected hardware or devices • Amount of memory and free hard disk space • Operating system and service pack version 363Trend Micro Email Security Administrator''s Guide • Version of the installed agent • Serial number or Activation Code • Detailed description of install environment • Exact text of any error message received Sending Suspicious Content to Trend Micro Several options are available for sending suspicious content to Trend Micro for further analysis. Email Reputation Services Query the reputation of a specific IP address and nominate a message transfer agent for inclusion in the global approved list: https://www.ers.trendmicro.com/ Refer to the following Knowledge Base entry to send message samples to Trend Micro: https://success.trendmicro.com/solution/1112106 File Reputation Services Gather system information and submit suspicious file content to Trend Micro: https://success.trendmicro.com/solution/1059565 Record the case number for tracking purposes. Web Reputation Services Query the safety rating and content type of a URL suspected of being a phishing site, or other so-called "disease vector" (the intentional source of Internet threats such as spyware and malware): 364About Trend Micro Email Security https://global.sitesafety.trendmicro.com/ If the assigned rating is incorrect, send a re-classification request to Trend Micro. Troubleshooting Resources Before contacting technical support, consider visiting the following Trend Micro online resources. Threat Encyclopedia Most malware today consists of blended threats, which combine two or more technologies, to bypass computer security protocols. Trend Micro combats this complex malware with products that create a custom defense strategy. The Threat Encyclopedia provides a comprehensive list of names and symptoms for various blended threats, including known malware, spam, malicious URLs, and known vulnerabilities. Go to https://www.trendmicro.com/vinfo/us/threat-encyclopedia/#malware to learn more about: • Malware and malicious mobile code currently active or "in the wild" • Correlated threat information pages to form a complete web attack story • Internet threat advisories about targeted attacks and security threats • Web attack and online trend information • Weekly malware reports Download Center From time to time, Trend Micro may release a patch for a reported known issue or an upgrade that applies to a specific product or service. To find out whether any patches are available, go to: https://www.trendmicro.com/download/ 365Trend Micro Email Security Administrator''s Guide If a patch has not been applied (patches are dated), open the Readme file to determine whether it is relevant to your environment. The Readme file also contains installation instructions. Documentation Feedback Trend Micro always seeks to improve its documentation. If you have questions, comments, or suggestions about this or any Trend Micro document, please go to the following site: https://docs.trendmicro.com/en-us/survey.aspx 366Index A E Advanced Threat Scan Engine, 162 expressions, 131 about, 162 customized, 132, 135 ATSE, 162 criteria, 133, 134 about, 162 predefined, 132 C F condition statements, 144 file attributes, 131, 140–142 criteria creating, 141 customized expressions, 133, 134 importing, 142 keywords, 137, 138 predefined, 141 customized expressions, wildcards, 141 132–135 criteria, 133, 134 K importing, 135 keywords, 131, 136 customized keywords, 137 customized, 137–139 criteria, 137, 138 predefined, 136 importing, 139 L customized templates, 144 logical operators, 144 creating, 145 importing, 146 P PCRE, 132 D Perle Compatible Regular Expressions, data identifiers, 131 132 expressions, 131 predefined expressions, 132 file attributes, 131 keywords, 131 S Data Loss Prevention, 131 support data identifiers, 131 resolve issues faster, 363 expressions, 131–135 T file attributes, 140–142 templates, 143–146 keywords, 136–139 condition statements, 144 templates, 143–146 customized, 144–146 documentation feedback, 366 logical operators, 144 IN-1Trend Micro Email Security Administrator''s Guide W wildcards, 141 file attributes, 141 IN-2">