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Sobot Omnichannel Customer Service Platform

Nov 28, 2024
Sobot Contact Center Solution For Telemarkting A Customer Contact Solution Company https://www.sobot.com/enSobot — A Customer Contact Solution Company EST. 2014 Focus - Advantage - Reliable - Customer Contact One-stop & Intelligent Industry solution with 350K+ users Make your customers One-stop Solution Our Customers happy Sobot provides both SaaS and On- XFusion, OPay, Agilent, Pop Mart, DFS, Philips, We help top brands increase their premise solution. Professional team HP, AIG, Didi, Michael Kors, Xiaomi, OPPO, customer satisfaction. deliver customized service to our clients. Samsung .. Make your team more Intelligent Industry Solutions efficient Leveraging AI and Big Data technology By Size: Enterprise, SMB, Startups Improve productivity of customer service for improving efficiency & revenue By Industry: Retail & E-Commerce, Pharmacy, agent teams with all-in-one solution. Financial services, Utility. By Use Case: Internal helpdesk, Customer service, Online marketing…Sobot Funding History 2022.2 $100M Round D SoftBankVison Fund 2, HillHouse, YUNQI PARTNERS 2021.4 $30M C+ HillHouse, YUNQI PARTNERS 2020.5 $31M C Yonyou and YUNQI PARTNERS 2018.4 $22M B+ YUNQI PARTNERS 2017.5 $7M B TRS, MileStone VC, IDG 2015.12 $5M A IDG,Zhen Fund、China Growth Capital 2015.3 $1.1M Pre-A Zhen Fund, China Growth CapitalOur offices Beijing, Shanghai, Singapore, Hong Kong… from Asia Pacific to the World Headquarter located in Beijing, China. Global Headquarter in Singapore. With a professional delivery and service team, more than 400 Sobot employees run business in 6 continents and serve 5,000+ customers in 20+ countries. 24/7 service available Excellent consultant and customer success Manager Offer omnichannel & 24/7 service with global coverage Data isolation for compliance 2 Cloud on Tencent and Ali Cloud in Mainland China Singapore and US Cloud on AWS Data isolation among data centersGlobalization Adaptation Multi-language • Chinese/English on SaaS ةيبرعلا Indonesia 繁體中文 • 6 languages supported on OP Español English 简体中文 • 25 languages - guest portal supported Omnichannel • Social network • App Store • WhatsApp Project coverage • APAC, EC, CIS, Americas, Africa • SAAS, Private cloud solutionCall Center For TelemarketingMeet All You Contact Business Scenario Customer Service Telemarketing Director - Org Management: Skill Group, Extension No, - Permission: Data Isolation By Role And Permission - Routing: Priority, IVR, Inbound Time - Number Resources: Local Display Number - Monitor: Silent Monitor, Three-party Call, Take Over - Task: Outbound Call Task Creation And Assignment Supervisor - Knowledge Base: KB Building And Optimize - Monitor: Real-time Monitor Task Progress And Change In Anytime - Report: Call Record、data Report - Report: Task Progress And Customers Intention - Client Profiling : Pop-up Screen With Customer Information - Phone Bar: Quick Call Out With Rich Features Agent - Collaborate: Create Ticketing To Level Two Agent - Integration: Leveraging API In Your CRM/OMS - Summary: Satisfaction Survey And Service Summary - Customization: Personalize You Task By Customer Tags Telemarketing & ServiceFriendly Workbench for Agent 3 6 Real-time Queue Number Phone Bar with Flexible Features 1 Inbound & 5 Outbound list Rich Feature available to Agent 2 Pop-up Screen with Customer Information 4 Service SummaryPhone Bar with Flexible Features Network Quality Call Status Mute Button Invite Survey Inquire(Warm Transfer) Transfer(Cold Transfer) On Hold Button Agent List for Transfer Multiple Outbound Number Display Rule Available For Different Telemarketing PurposeTwo Way to Create Outbound Task Creating Outbound Task by Creating Outbound Task by Uploading CRM Data Customer DataMonitoring Features: Guaranteed Service Quality Monitoring features for ongoing calls to ensure quality of service by call agentCustomize Your Report & Dashboard Sip Number Report Outbound Task Report To Analyze Pick rate, ATT, Missed Call etc. To Analyze Pick rate, ATT, Task Status etc.All Details Available In Call Record Call recording stored in system and available to downloadLeveraging Telephony Via API Integrate Telephony With Third Party System With Different Method Like Https, JS-SDK, UI Phone Bar.CRM For Recording All Customer Activities Agent/Supervisor could create Outbound Task or Bulk WhatsApp message job in CRMBest practicesWe trusted by Industry-Leading CompaniesCase Study • OPay is a one-stop mobile-based platform for payments, transfers, loans, savings and other essential services for every individual. brief • OPay Digital Services Limited is a company founded introduction by Opera Norway AS Group with footprints in emerging markets across Asia, Africa and Latin America in countries like Mexico, Nigeria, Egypt and Pakistan.Background, helps business expansion in all aspects Unified Realtime WhatsApp Service data Marketing Sobot Solution Live chat Mail CallMultiple Private Cloud with Unified Maintenance Service Adapt to variety of local cloud services UCloud 华为云 阿里云 Pakistan Egypt Mexico Nigeria Indonesia Customed multilingual Colombia solution English ةيبرعلا Thousands Agents from 10+ countries’ OPay team provide Unified Customer Español Service and OPay Marketing team leverage new customer acquisition and Bahasa Indonesia WhatsApp Marketing via Sobot WhatsApp API SolutionConnecting multiple channel into one Live Chat platform OPay Customer Center Complaints, transaction inquires and refund requests from WhatsApp, Facebook, Website, OPay App and Call, are all docking into Sobot Live Chat Workbench with Unified service and highly efficient. OPay Nigeria Facebook, Instagram Home pageWhatsApp API Marketing & Service As WhatsApp(WA) API official Business Solution Provider (BSP), Sobot provides WA API ability to its clients. OPay send marketing campaign messages and serves their customers via Sobot WA API solution. Messaging at scale Read rate 80% Delivery rate 99% Cost saving 30% vs SMS Official Business Account with Green checkmark badge Detailed report for optimizing and adjusting next Messaging campaign OPay Nigeria WhatsApp OPay WA outbound scalable message Report official Business Account+ • Improving customer experience with Unified Solution • Boosting high-value commercial leads with WhatsApp Business Platform • Reaching new business customers with the WhatsApp Business Platform • WhatsApp became its customers’ preferred method of communication and helped reduce business costs. Cost Saving Problem Solving time Agent CSAT Average CSATWhy SOBOT ? | Our Advantages PRODUCT • Focus on customer contact solution • Accessibility, powerful & scalability • Continuous optimization over the past 7 years CASES TECHNOLOGY • Industry solutions for • Advanced architecture many enterprises • Leading • Rich cases for NLP\ASR\TTS\Deep sales/service/ internal learning Algorithm helpdesk • Stable, security and compliance for laws and regulations DELIVERY SERVICE • Experience from more than • Efficient customer service with 200 On-Premise projects real-time communication • Customization development • Knowledge operation and according to business other value-added services requirementsThanks! A Customer Contact Solution Company Website: https://www.sobot.com/en Email: Clarisse@sobot.com
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Sobot Omnichannel Customer Service Platform

Sobot customer contact center solution are specialized in AI chatbot, live chat, call centre solutions and ticketing systems.
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