RoomQ - Virtual Waiting Room Service
RoomQ is a virtual waiting room solution which provides 7x24 protection to your system against traffic crisis. It is the best for flash sales, campaign registration, booking, ticketing, etc..
Product Details
  • Product Highlights
    No more crashing due to traffic When traffic increases, RoomQ put end users in queue to wait in the Virtual Waiting Room. RoomQ monitors your website and app traffic to activate the queue only when traffic exceeding the thresholds set by you. Security is our primary focus. Only network traffic is offloaded to RoomQ, no more no less. RoomQ passed security testing by external security consultant. Financial institutes select RoomQ to protect their system as well.
  • Product Description

    RoomQ is a virtual waiting room solution which provides 7x24 protection to your system against traffic crisis.



    No more crashing due to traffic
    When traffic increases suddenly, RoomQ put end users in queue to wait in the Virtual Waiting Room. RoomQ monitors your website and app traffic to activate the queue only when the traffic exceeding the thresholds set by you.

     

    Security is our primary focus.
    We understand you cannot shift all the workload to external system, it may because of personal information leakage concern, cyber security concern, authority compliance, etc.. By integrating with RoomQ, just the network traffic is offloaded to our system, no more no less. RoomQ also passed security testing by external security consultant. Financial institutes select our service to protect their system as well.

    6 Key Features of RoomQ

        •    Easy Integration
             
Complete integration within 15 minutes


        •    App Integration
             
Mobile SDK for integration


        •    Frontend & Backend SDK Integration

             Flexible integration with Frontend and Backend technology


        •    Real Time Traffic Control

             Lint web portal for monitoring and configuration


        •    Real Time Messaging

             Communicate with queuing users in real time


        •    Fine Control

             Protect entire site or only part of it


     

    3 Tiers for Subscription
    RoomQ Lite:
    Support max. 2000 concurrent clients

    RoomQ Standard:
    Support max. 20,000 concurrent clients

    RoomQ Pro:
    Support max. 200,000 concurrent clients


    3 Types of Subscription Models
    Monthly:
    Shortest subscription period is two months.
Customer could pre-paid the subscription fee every two months. A 10% discount will be applied 
    for annually prepaid monthly subscriptions.

    Single Event:
    A single event’s max duration is 7 calendar days (168 hours).


    Annual Multiple Events:
    It is an annual subscription that allows for a maximum 3 events per year (12 months), each event’s max duration is 7 calendar days (168 hours).


    Please contact us to understand the detail of pricing. https://www.noq.hk 

  • User Guide
    Click here to read detailed user guide.
Support
  • Support Service Scope
    We offer supports by phone, email and slack. Our regular supporting hours is 9am to 9pm, Mon to Friday except Public Holiday in Hong Kong. We also offer special care support beyond our regular supporting hours with extra charges.
  • End User License Agreement

    1. Scope and use of the subscription

    The subscription grants the Customer (being the legal entity that has taken out the subscription) the right to use NoQ’s system and services (“the Services”). The subscription may not be used by other people or organizations.

     

    2. Acceptance of the subscription

    The subscription terms for the Services are accepted by the Customer by signing the Formal Quote document. The signed Formal Quote and with these terms and conditions will be the “Agreement”.

     

    3. Duration and termination of the subscription

    The monthly subscription runs from the date the Customer signs the Formal Quote to the end of that calendar month, plus the following calendar month (for example, if the order is placed February 15, the subscription runs to the end of March). After that period, the subscription runs for one month at a time. At the end of each month, the subscription will automatically be renewed for another month unless terminated by the Customer. The minimum subscription period is one month.

     

    The monthly subscription may be terminated by email to connect@redso.com.hk 14 days before the expiry of the subscription. The agreement cannot be terminated for a period of subscription already initiated and the Customer will not be entitled to a refund for that subscription period.

     

    A discount is applicable for annual prepayment.

     

    Monthly annual prepaid subscriptions may be terminated by email to connect@redso.com.hk one month before the expiry of the annual subscription (i.e. for annual subscriptions running April-March, termination must be received before the end of February). The agreement cannot be terminated for a period of subscription already initiated and the Customer will not be entitled to a refund for that subscription period.

     

    The Customer may terminate any subscription free of charge within 7 days of placing the first order for the subscription, provided that the Customer has not started using the Services. NoQ shall (without prejudice to any other rights or remedies it may have) be allowed to terminate the subscription immediately without giving the Customer prior notice if the Services or subscription is misused (including, but not limited to, use by other people or organizations).

     

    In the event of the Customer filing for bankruptcy, the subscription will be terminated, and all Services will be terminated immediately, unless otherwise specifically agreed in writing between the Parties.

     

    4. Alternative to subscription

    NoQ is also available as a scheduled event with a fixed start and end date and time. For event based subscription, once order is confirmed by signing Formal Quote, it cannot be terminated by the Customer in any circumstances.

     

    5. Price and payment terms

    The charges and payment terms are listed on the Formal Quote. NoQ guarantees that no price increases will be introduced for the Services ordered at the time of commencement of the subscription other than those due to increases in the Retail Price Index or increases introduced by the cloud computing supplier, currently Google Cloud Platform.

    Event-based services are invoiced when the Customer places the order.

     

    Payment shall be made before the due date marked on invoice. If the subscription is not paid by the due date, a first reminder will be sent to the Customer. If the subscription remains unpaid 5 days after the date of the first reminder. If the subscription still remains unpaid 5 days after the date of the reminder, access to the Services will be blocked and NoQ shall be entitled to charge the Customer interest on any outstanding fees at the rate of 4% per annum in force from the initial date payment became due until actual payment is made. Access to the Services will be unblocked on receipt of payment.

     

    NoQ will not be responsible for any loss, damage, costs, expenses or other claims of the Customer or any third party resulting from the suspension of the Services.

     

    The Customer agrees to the use of e-mail (using an e-mail address specified by the Customer) or another electronic method of transmission as the medium for entering into a subscription agreement, sending invoices and reminders.

     

    Transfer costs must be split between the Customer and NoQ, if applicable.

     

    6. Operating stability

    NoQ aims to provide the highest possible degree of operating stability, but is not responsible for any breakdown caused by factors beyond its control. Such breakdown includes but is not limited to power failures, errors occurring in modem equipment, ADSL connections, telecommunications connections, any issues of cloud platform providers (currently Google Cloud Platform), any issues of Content Delivery Network service providers (currently Cloudflare) or the like. In all events, NoQ aims to re-establish normal operations as quickly as possible.

     

    7. Maintenance of the System

    NoQ is entitled to make operational changes to the System for improvements or otherwise (for example by developing or updating software) without giving the Customer prior notice. In some circumstances, it may be necessary to suspend access to the Services, usually between 9am and 7pm HKT. Notice of such a suspension will be given to the Customer in advance. NoQ will not be responsible for any consequences of such a suspension where notice has been given.

     

    8. Rights

    The System remains the full property of Red Soldier Limited. Individually customized software relating to the Services also remains the property of NoQ unless otherwise stipulated. NoQ may at any time transfer its rights and obligations under this agreement to any economic affiliate, subsidiary or business unit, or any of their affiliated companies or divisions. Except as provided above, the rights and obligations under this agreement may not be transferred to any third party without the written consent of the other party.

     

    9. Liability of NoQ

    NoQ has taken reasonable measures to ensure that the Services are virus-free but no warranty is given that the Services are free from infection from viruses etc., and NoQ shall have no liability if this is not the case. To the extent permitted by law, NoQ disclaims all warranties with respect to the Services, either express or implied, including but not limited to any implied warranties of suitability or fitness for any particular purpose.

     

    NoQ shall not be liable to the Customer for any loss or damage caused (including business interruption) arising directly or indirectly, except to the extent that such liability may not be lawfully excluded under the applicable law. Except for death or personal injury caused by negligence of NoQ, its employees, agents or authorized representatives, for which no limit applies, NoQ’s liability will be limited to the lesser of the value of payments made by the Customer for the period of 3 months before the occurrence of the incident giving rise to the liability or $1,000 (one thousand US dollars).

     

    10. Data Processing Agreement, privacy policy and Confidentiality

    The Data Processing Agreement in https://www.noq.hk/NoQDataProcessingAgreement.html is part of the Agreement and sets out contractual provisions to ensure the protection and security of data passed from the Customer and to NoQ for processing.

     

    NoQ has taken the necessary technical and organizational security measures to prevent information saved by the Service from being accidentally or illegally destroyed, lost or wasted and to prevent such information from falling into the hands of any unauthorized party, being misused or otherwise treated in a way contrary NoQ’s privacy policy (see: https://www.noq.hk/NoQPrivacyPolicy.html).

     

    NoQ is bound by secrecy in respect of any information received about the Customer and will not disclose such information to any third party except where it is required to do so by any court or regulatory authority and then only to the extent necessary.

     

    11. Marketing

    NoQ shall be entitled to refer to the Customer and the Services provided in its marketing, including a brief description of such services.

     

    12. System changes and feature updates

    NoQ informs its users about system changes, feature updates, and other technical news by email. Therefore, all users are added to the technical newsletter mailing list.

     

    13. Entire Agreement

    These Terms together with the signed Formal Quote contain the entire agreement between the Parties and supersede all previous correspondence or communications whether written or oral. NoQ may amend these Terms as required from time to time provided that NoQ will give Customers no less than 14 days' written notice of such amendments and all such amendments will apply to the next renewal of the subscription.

     

    14. Disputes

    These Terms shall be governed by and construed in accordance with the laws of Hong Kong and the Hong Kong Courts shall have exclusive jurisdiction to determine any dispute concerning these Terms or the subject matter of these Terms.

  • Refund Policy
    No Refund
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Contact US
Seller Information
ali-mp@redso.com.hk