ECS RDS operation and maintenance service
Cloud server operation and maintenance,Professional security operation and maintenance,Server agent maintenance
Product Details
  • Product Highlights
    Cloud hosting, server maintenance, escort your enterprise information system and digital assets, provide safe operation and maintenance solutions, business and server availability monitoring alarms, server system maintenance, troubleshooting, application environment, middleware maintenance, database maintenance, Security risk assessment.
  • Product Description

    Application server security agent maintenance services provide you with cloud platform monitoring, business monitoring services, operation and maintenance technical support services, and database DBA technical support services. Ensure the high availability and security of data resources, and realize the continuous and stable operation of the information system.

     

    Develop an operation and maintenance service plan

    Our technical consultants will negotiate with you to formulate the content of your customer support service plan and service requirements, and formulate a service level (SLA) level agreement that meets your requirements, and provide tailor-made database operation and maintenance service plans;

     

    Business system and system application health check

    Provides a monthly health check on the database of the business system to detect existing or potential system problems, hardware resource occupancy problems, application log hidden dangers, etc. in the business in a timely manner to ensure the normal operation of the server. Check the availability, completeness and performance of the system and database. For example: system log, application log check; 

    Monitoring and management

    It mainly monitors user-related business from multiple aspects such as business availability, application availability, system resource occupation, server availability, and database performance indicators to ensure that the business is stable and normal. Including server hardware resource information monitoring;

     

    Disaster recovery backup

    The last line of defense against data loss and system crashes is backup. This service mainly combines the user's business system data backup and recovery target software and hardware resources to assist users in formulating reasonable data backup and recovery strategies to avoid data loss and system crashes;

     

    Performance optimization

    According to user needs and monitoring results, the overall business architecture is evaluated and optimized, operating system kernel parameters, software environment, application middleware environment, parameter fine-tuning, and log analysis is used to identify key performance points, so as to ensure that the business is running in an optimal state and improve Operational efficiency of business systems;

     

    System software upgrade

    Provide system, software, and application upgrade services, and provide software patch packages on a regular basis. Take Linux upgrade as an example. The patch package time is subject to the official website release time. The upgrade and testing cover mainstream operating system platforms;

     

    Data disaster recovery deployment

    The data disaster recovery system is one of the important means to ensure data security. For example, the Oracle database can be deployed with Oracle DataGuard to prevent data disasters by using a database called standby database. In addition, it can also be deployed through base storage disaster recovery to achieve data remote disaster recovery

     

    data migration

    Refers to using practical methods to migrate applications from a lower version of the system server to a higher version server, or from other platforms to Linux or Windows, with full consideration of data security and integrity.

     

    technical consulting

    Can provide users with expert-level consulting services such as database planning and design

  • User Guide
    Click here to read detailed user guide.
Support
  • Support Service Scope
    email:zhangshuai@cldera.com tel: +852 6583 2344
  • End User License Agreement

    Welcome to use this product

    This product end user agreement ("Agreement") is between you ("User") and Deep Water Prince (Hong Kong) Co., Ltd. ("Service Provider") to provide you with product ("this product) "), a legal agreement reached.

     

    1. Effectiveness of the agreement

    1.1. The user confirms and becomes effective: the online version of this agreement is provided by the service provider. When the user purchases this product, he should read this agreement carefully before entering the next purchase process. Once confirmed by the user, this agreement has the effect of a contract and is legally binding on the service provider and the user.

    1.2. Effective for user use: Users can use this product through [download, install software, subscription, online access, access to services], etc. The service provider will provide the online version of this agreement for users to read in the corresponding links. Once the user uses this product in any of the aforementioned ways, it means that the user has agreed to accept all the terms in this agreement. If the user does not accept the terms in this agreement, please do not use this product.

     

    1. License

     

    2.1. This product is protected by copyright law, international copyright treaties and other related intellectual property laws, regulations and treaties. This software product/service is licensed for authorized users, not for sale.

    2.2. According to the agreement of this agreement, the service provider grants the user a non-exclusive and non-transferable license to use this product. The user shall not resell or otherwise transfer the rights of this license for commercial benefit.

     

    1. Expenses:

     

    3.1. To use this product, users must pay all fees in accordance with the price system of this product. The service provider reserves the right not to provide service and/or technical support to the user, or to terminate the service and/or technical support before the user has not paid all the fees as agreed.

    3.2. If the user renews this product, the name, specification or price of this product has been adjusted, the user agrees to perform according to the name, specification or price of the new product that is valid at that time; the user does not agree to the new The name, specification or price of the product may not be renewed, and the product will be automatically terminated when it expires.

     

    1. The rights and obligations of users

     

    4.1. The user guarantees that all behaviors of using this product are in compliance with national laws and regulations, are legal and true, and do not infringe the legitimate rights and interests of any third party.

    4.2. The user shall pay the fees for this product in full and on time, otherwise the service provider reserves the right to terminate the user's use of this product at any time, and the user shall bear full responsibility for the possible damages caused by the service provider's termination of this product.

    4.3. The user guarantees that the user shall not reverse engineer, decompile or disassemble this product except and only with the exception of activities clearly permitted by law.

    4.4. The user understands and agrees that due to the limitations of existing technology, the product provided by the service provider may have flaws, and it cannot guarantee that it can be executed normally or achieve the results expected by the user under any circumstances.

     

     

    1. Use and Disclosure of User Data

     

    5.1. For the purpose of serving users, service providers may use user data to provide services to users, including but not limited to sending product and service information to users.

    5.2. The service provider will not disclose user data without the user's permission. However, in the following circumstances, user data will be partially or fully disclosed:

    (1) Disclosure to a third party with the consent of the user;

    (2) Disclosure to a third party or administrative or judicial organization in accordance with the relevant provisions of the law or the requirements of administrative or judicial institutions;

    (3) If users violate relevant laws and regulations, they need to disclose to third parties;

    (4) In order to provide software or services requested by users, user data must be shared with third parties.

     

    6. Termination

     

     In one of the following situations, the service provider has the right to terminate the provision of this product without any responsibility:

    (1) The product purchased by the user has expired and has not been renewed;

    (2) The user has seriously violated the provisions of this agreement and has not been corrected since the service provider notified him of the correction.

     

    7. agreement modification

     

    7.1. If any content of this agreement changes, the service provider shall prompt the user to modify the content in an appropriate manner.

    7.2. If the user does not agree with the modification made by the service provider to the relevant terms of this agreement, the user has the right to stop using this product. In such cases, the service provider shall refund the remaining fee (if any) to the user, and give the user a reasonable period of time before terminating the service for data backup, download, preservation, migration and other necessary work. If the user continues to use this product, it shall be deemed that the user accepts the modification made by the service provider to the relevant terms of this agreement.

  • Refund Policy
    No refund policy. If you have a refund request, please contact us
  • Delivery Period

    Delivery Period:

    Warranty Period: Calendar Day

Delivery Region
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support@cldera.com