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W+ ERP Prepaid Services

Control your system budget & do as you go - Prepaid hours of service, to be used however you like. Must select relevant Modules from "W+ ERP Modules (with service)" , with user licenses, to use the services on.
  • Delivery Method: Service
  • $ 4670.00 USD
One-time purchase,valid for 1Year(s)
Product Details
Product Highlights
Flexible plan for those who are not yet sure what they want on their system, or those who have a budget. 1. Select the Modules that are desired for your operation (Go to Product: W+ ERP Modules (with service) 2. Select the amount of users you need. 3. Begin the project kickoff with our team using the hours from the success pack, to have our professional team guide and assist you on the implementation and development of the system suitable for your company.
Product Description

Prepaid hours of service, which can be used on project implementation & development, so you may explore the system yourself with the assurance of a professional team to assist you when need any help on training or implementation, or if you are just unsure of what you need in your system right now and need some time to figure it out. Telephone, remote and onsite support are supported but will be deducted from the service hours on a 15 minutes units /basis. On site support will deduct the round trip transportation time. Succcess Pack is effective for 12 months. 

Product Certifications
Product Userguide

click here to read detailed user guide.

Sales area

Available for sale in all countries

Delivery Info
  • Delivery Procedure
    Basic Delivery Process
  • Delivery Method
    Online
  • Delivery Period
    21 Working Day
  • Product Warranty
    No
  • Warranty Period
  • Delivery Country/Region
Support
  • Support Service
    Success Packs are pre-paid services based on hourly work conducted. You can purchase different success packs with different hours of services included. For example, you purchase a 40 hours service pack, whenever you have any services you require such as, queries, request of training, data import, customization or development of functions/layouts, you may send us your request. Upon receiving your request we will advise how many hours of service we will need for those requests, and when you agree we will deduct it from your available hours. The remaining hours will be there for you to use the next time you have any service required. Success packs are valid for one year from your day of purchase.
  • Refund Policy
    Non refundable
End User License Agreement
  • End User License Agreement

    PART I. General Terms of Sale

    These General Terms of Sale govern the sale of products and services by WANTECH Innovation Technology Limited. and its affiliates (collectively, "WANTECH.") to the client. Additional terms may apply for services provided by WANTECH (for example, the Subscription Agreement). If these additional terms are inconsistent with the General Terms of Sale, the additional terms will prevail over these General Terms of Sale.
    Please read these terms carefully before placing an order with WANTECH. By accepting an order with WANTECH, the client marks his acceptance with these terms.
    The client explicitly waives its own standard terms and conditions, even if these were drawn up after these standard terms and conditions of sale. In order to be valid, any derogation must be expressly agreed to in advance in writing.
    Our invoices are payable within 7  working days, unless another payment timeframe is indicated on either the invoice or the order. In the event of non-payment by the due date, WANTECH reserves the right to request a fixed interest payment amounting to 15% of the sum remaining due. WANTECH will be authorised to suspend any provision of services without prior warning in the event of late payment. 
    Certain countries apply withholding at source on the amount of invoices, in accordance with their internal legislation. Any withholding at source will be paid by the client to the tax authorities. Under no circumstances can WANTECH become involved in costs related to a country's legislation. The amount of the invoice will therefore be due to WANTECH in its entirety and does not include any costs relating to the legislation of the country in which the client is located.
    WANTECH undertakes to do its best to supply services in due time in accordance with the agreed timeframes. However, none of its obligations can be considered as being an obligation to achieve results. WANTECH cannot, under any circumstances, be required by the client to appear as a third party in the context of any claim for damages filed against the client by an end consumer.
    In order for it to be admissible, WANTECH must be notified of any claim by means of a letter sent by recorded delivery to its registered office within 8 days of the delivery of the goods or the provision of the services.
    To the maximum extent permitted by law, the aggregate liability of each party together with its affiliates arising will not exceed 50% of the total amount paid by the Customer under these terms during the 12 months immediately preceding the date of the event giving rise to such claim. Multiple claims shall not enlarge this limitation.
    WANTECH  reserves the right to modify these terms at any time without prior notice. The client will be subject to the terms in force at the time of acceptation of those terms.
    All our contractual relations will be governed exclusively by Hong Kong law. 


    PART II. W+ ERP Subscription Agreement 
    By subscribing to the Wplus ERP (or hereforth known as W+ ERP) services (the "Services") provided by WANTECH and its affiliates (collectively, "WANTECH") in relation with W+ ERP lite or W+ ERP, (the "Software"), hosted on W+ERP's Cloud platforms (the "Cloud Platform") or on-premises ("Self-Hosting" *not permitted or applicable for W+ERP lite subscription services), you (the "Customer") are agreeing to be bound by the following terms and conditions (the "Agreement").
    1.1    1 Term of the Agreement
    The duration of this Agreement (the “Term”) shall be specified in writing on conclusion of this Agreement, beginning on the date of conclusion. It is automatically renewed for an equal Term, unless either party provides a written notice of termination minimum 30 days before the end of the Term to the other party.
    1.2    2 Definitions
    User
    Any active user account with access to the Software in creation and/or edition mode. Deactivated user accounts and accounts used by external people (or systems) who only have limited access to the Software through the portal facilities (known as "portal Users") are not counted as Users.
    App
    An "App" is a specialized group of features available for installation in the Software, and listed in the public Pricing section of wpluserp website.
    Bug
    Is considered a Bug any failure of the Software that results in a complete stop, error traceback or security breach, and is not directly caused by a defective installation or configuration. Non-compliance with specifications or requirements will be considered as Bugs at the discretion of WANTECH (typically, when the Software does not produce the results or performance it was designed to produce, or when a country-specific feature does not meet legal accounting requirements anymore).
    1.3    3 Access to the Software
    The Customer can use the Software hosted on the Cloud Platform, or choose the Self-Hosting option. The Cloud Platform is hosted and fully managed by WANTECH, and accessed remotely by the Customer. With the Self-Hosting option, the Customer instead hosts the Software on computer systems of their choice, that are not under the control of WANTECH.
    For the duration of this Agreement, WANTECH gives the Customer a non-exclusive, non-transferable license to use the W+ERP software, under the terms set forth in 9 Appendix A: W+ ERP Subscription license.
    WANTECH commits not to disclose individual or named figures to third parties without the consent of the Customer, and to deal with all collected data in compliance with its official Privacy Policy.
    Upon expiration or termination of this Agreement, this license is revoked immediately and the Customer agrees to stop using the W+ERP software and the Cloud Platform.
    Should the Customer breach the terms of this section, the Customer agrees to pay WANTECH an extra fee equal to 300% of the applicable list price for the actual number of Users and installed Apps.
    1.4    4 Services
    (a)    4.1 Bug Fixing Service
    For the duration of this Agreement, WANTECH commits to making all reasonable efforts to remedy any Bug of the Software submitted by the Customer through the appropriate channel (typically, WANTECH 's service desk email address or website form).
    The Customer understands that Bugs caused by a modification or extension that is not part of the official Software will not be covered by this service.
    As soon as the Bug is fixed an appropriate remedy will be communicated to the Customer.
    WANTECH commits to fixing the Bug in the Software Versions the Customer subscribes to but not any other versions. 
    Both parties acknowledge that as specified in the license of the Software and in the 7.3 Limitation of Liability section of this Agreement, WANTECH cannot be held liable for Bugs in the Software.
    (b)    4.2 Security Updates Service
    a)    Cloud Platform
    WANTECH commits to apply the security remedies for any security Bug discovered in a version of the Software hosted on the Cloud Platform, on all systems under its control, as soon as the remedy is available, without requiring any manual action of the Customer.
    (c)    4.3 Cloud Hosting Services
    For the duration of this Agreement, when the Customer chooses to use the Cloud Platform, WANTECH commits to providing at least the following services:
    •    SSL (HTTPS) Encryption of communication
    •    Fully automated, verified backups
    •    Disaster Recovery Plan
    (d)    4.4 Support Services
    a)    Scope
    For the duration of this Agreement, the Customer may open an unlimited number of support tickets free of charge, exclusively for questions regarding Bugs (see 4.1 Bug Fixing Service) or guidance with respect to the use of the standard features of the Software and Services (functionalities, intended use, configuration, troubleshooting).
    Other assistance requests, such as questions related to development, customizations, installation for Self-Hosting, or services requiring to access the Customer's database, may be covered through the purchase of a separate maintenance services. 
    b)    Availability
    Tickets can be submitted online at https://wpluserp.com/en_US/help/ subject to opening hours.
    1.5    5 Charges and Fees
    (a)    5.1 Standard charges
    The standard charges for the W+ ERP subscription and the Services are based on the number of Users, the installed Apps, the Software version used by the Customer, and specified in writing at the conclusion of the Agreement.
    When during the Term, the Customer has more Users or more installed Apps than specified at the time of conclusion of this Agreement, the Customer agrees to pay an extra fee equivalent to the applicable list price (at the beginning of the Term) for the additional Users or Apps, for the remainder of the Term.
    (b)    5.2 Charges for Upgrade Services of customized modules
    The additional charge for the Upgrade Service for customized modules will be based on the level of customization required, based on man days.
    (c)    5.3 Taxes
    All fees and charges are exclusive of all applicable federal, provincial, state, local or other governmental taxes, fees or charges (collectively, "Taxes"). The Customer is responsible for paying all Taxes associated with purchases made by the Customer under this Agreement, except when WANTECH is legally obliged to pay or collect Taxes for which the Customer is responsible.
    1.6    6 Conditions of Services
    (a)    6.1 Customer Obligations
    The Customer agrees to:
    •    pay WANTECH any applicable charges for the Services of the present Agreement, in accordance with the payment conditions specified in the corresponding invoice ;
    •    immediately notify WANTECH when their actual number of Users or their installed Apps exceed the numbers specified at the conclusion of the Agreement, and in this event, pay the applicable additional fee as described in section 5.1 Standard charges;
    •    take all measures necessary to guarantee the unmodified execution of the part of the Software that verifies the validity of the W+ERP usage, as described in 3 Access to the Software;
    •    appoint 1 dedicated Customer contact person for the entire duration of the Agreement;
    When the Customer chooses to use the Cloud Platform, the Customer further agrees to:
    •    take all reasonable measures to keep their user accounts secure, including by choosing a strong password and not sharing it with anyone else;
    •    make a reasonable use of the Hosting Services, to the exclusion of any illegal or abusive activities, and strictly observe the rules outlined in the Acceptable Use Policy.
    When the Customer chooses the Self-Hosting option, the Customer further agrees to:
    •    take all reasonable measures to protect Customer’s files and databases and to ensure Customer’s data is safe and secure, acknowledging that WANTECH cannot be held liable for any data loss;
    •    grant WANTECH the necessary access to verify the validity of the Odoo Enterprise Edition usage upon request (e.g. if the automatic validation is found to be inoperant for the Customer);
    (b)    6.2 Publicity
    Except where notified otherwise in writing, each party grants the other a non-transferable, non-exclusive, royalty free, worldwide license to reproduce and display the other party’s name, logos and trademarks, solely for the purpose of referring to the other party as a customer or supplier, on websites, press releases and other marketing materials.
    (c)    6.3 Confidentiality
    Definition of "Confidential Information":
    All information disclosed by a party (the "Disclosing Party") to the other party (the "Receiving Party"), whether orally or in writing, that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure. In particular any information related to the business, affairs, products, developments, trade secrets, know-how, personnel, customers and suppliers of either party should be regarded as confidential.

    For all Confidential Information received during the Term of this Agreement, the Receiving Party will use the same degree of care that it uses to protect the confidentiality of its own similar Confidential Information, but not less than reasonable care.
    The Receiving Party may disclose Confidential Information of the Disclosing Party to the extent compelled by law to do so, provided the Receiving Party gives the Disclosing Party prior notice of the compelled disclosure, to the extent permitted by law.
    (d)    6.4 Data Protection
    a)    Processing of Personal Data
    The parties acknowledge that the Customer's database may contain Personal Data, for which the Customer is the Controller. This data will be processed by WANTECH when the Customer instructs so, by using any of the Services that require a database (e.g. the Cloud Hosting Services or the Database Upgrade Service), or if the Customer transfers their database or a part of their database to WANTECH for any reason pertaining to this Agreement.
    WANTECH commits to:
    •    (a) only process the Personal Data when and as instructed by the Customer, and for the purpose of performing one of the Services under this Agreement, unless required by law to do so, in which case WANTECH will provide prior notice to the Customer, unless the law forbids it ;
    •    (b) ensure that all persons within WANTECH authorised to process the Personal Data have committed themselves to confidentiality ;
    •    (c) implement and maintain appropriate technical and organizational measures to protect the Personal Data against unauthorized or unlawful processing and against accidental loss, destruction, damage, theft, alteration or disclosure ;
    •    (d) forward promptly to the Customer any Data Protection request that was submitted to WANTECH with regard to the Customer's database ;
    •    (e) notify the Customer promptly upon becoming aware of and confirming any accidental, unauthorized, or unlawful processing of, disclosure of, or access to the Personal Data ;
    •    (f) permanently delete all copies of the Customer's database in possession of WANTECH, or return such data, at the Customer’s choice, upon termination of this Agreement, subject to the delays specified in WANTECH 's Privacy Policy;
    With regard to points (d) , the Customer agrees to provide WANTECH with accurate contact information at all times, as necessary to notify the Customer's Data Protection responsible.
    (e)    6.5 Termination
    In the event that either Party fails to fulfil any of its obligations arising herein, and if such breach has not been remedied within 30 calendar days from the written notice of such breach, this Agreement may be terminated immediately by the non-breaching Party.
    Further, WANTECH may terminate the Agreement immediately in the event the Customer fails to pay the applicable fees for the Services within the due date specified on the corresponding invoice.
    Surviving Provisions:

    The sections "6.3 Confidentiality”, “7.2 Disclaimers”, “7.3 Limitation of Liability”, and “8 General Provisions” will survive any termination or expiration of this Agreement.
    1.7    7 Warranties, Disclaimers, Liability
    (a)    7.1 Warranties
    For the duration of this Agreement, WANTECH commits to using commercially reasonable efforts to execute the Services in accordance with the generally accepted industry standards provided that:
    •    the Customer’s computing systems are in good operational order and, for Self-Hosting, that the Software is installed in a suitable operating environment;
    •    the Customer provides adequate troubleshooting information and, for Self-Hosting, any access that WANTECH may need to identify, reproduce and address problems;
    •    all amounts due to WANTECH have been paid.
    The Customer's sole and exclusive remedy and WANTECH 's only obligation for any breach of this warranty is for WANTECH to resume the execution of the Services at no additional charge.
    (b)    7.2 Disclaimers
    Except as expressly provided herein, neither party makes any warranty of any kind, whether express, implied, statutory or otherwise, and each party specifically disclaims all implied warranties, including any implied warranty of merchantability, fitness for a particular purpose or non-infringement, to the maximum extent permitted by applicable law.
    WANTECH does not warrant that the Software complies with any local or international law or regulations.
    (c)    7.3 Limitation of Liability
    To the maximum extent permitted by law, the aggregate liability of each party together with its affiliates arising out of or related to this Agreement will not exceed 50% of the total amount paid by the Customer under this Agreement during the 12 months immediately preceding the date of the event giving rise to such claim. Multiple claims shall not enlarge this limitation.
    In no event will either party or its affiliates be liable for any indirect, special, exemplary, incidental or consequential damages of any kind, including but not limited to loss of revenue, profits, savings, loss of business or other financial loss, costs of standstill or delay, lost or corrupted data, arising out of or in connection with this Agreement regardless of the form of action, whether in contract, tort (including strict negligence) or any other legal or equitable theory, even if a party or its affiliates have been advised of the possibility of such damages, or if a party or its affiliates' remedy otherwise fails of its essential purpose.
    (d)    7.4 Force Majeure
    Neither party shall be liable to the other party for the delay in any performance or failure to render any performance under this Agreement when such failure or delay is caused by governmental regulations, fire, strike, war, flood, accident, epidemic, embargo, appropriation of plant or product in whole or in part by any government or public authority, or any other cause or causes, whether of like or different nature, beyond the reasonable control of such party as long as such cause or causes exist.
    1.8    8 General Provisions
    (a)    8.1 Governing Law
    Both parties agree that the laws of Hong Kong will apply, should any dispute arise out of or in connection with this Agreement, without regard to choice or conflict of law principles. To the extent that any lawsuit or court proceeding is permitted hereinabove, both parties agree to submit to the sole jurisdiction of Hong Kong for the purpose of litigating all disputes.
    (b)    8.2 Severability
    In case any one or more of the provisions of this Agreement or any application thereof shall be invalid, illegal or unenforceable in any respect, the validity, legality and enforceability of the remaining provisions of this Agreement and any application thereof shall be in no way thereby affected or impaired. Both parties undertake to replace any invalid, illegal or unenforceable provision of this Agreement by a valid provision having the same effects and objectives.

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Additional Information

Delivery Method: Service

Last Updated: 2022/06/14

Category: Business Software

Vendor: 

WANTECH Innovation Technology Limited

Email: enquiry@wan-tech.com

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