Documents Product Categories WhatsApp/FB/WeChat Chat Commerce and AI (Pay As You Go)

WhatsApp/FB/WeChat Chat Commerce and AI (Pay As You Go)

Jun 28, 2024
V1.5Table of Contents System Introduction ......................................................................................................... 5 System Login .................................................................................................................... 7 Authentication .......................................................................................................................... 7 Forget Password ....................................................................................................................... 8 Connecting Messaging Channels ..................................................................................... 9 WhatsApp API .......................................................................................................................... 9 Facebook Page and Messenger ................................................................................................. 9 Instagram ................................................................................................................................ 12 WeChat ................................................................................................................................... 14 Users ............................................................................................................................... 19 Groups ........................................................................................................................... 20 Chatroom ....................................................................................................................... 23 Chatroom and metadata ......................................................................................................... 23 Chats ....................................................................................................................................... 23 Function menu ........................................................................................................................ 24 Messages ................................................................................................................................. 24 Supported File Types ................................................................................................................... 25 Message Limitation ................................................................................................................. 25 WhatsApp API ............................................................................................................................. 26 User-Initiated Conversations ....................................................................................................... 26 Business-Initiated Conversations ................................................................................................. 26 Facebook Messenger ................................................................................................................... 27 Instagram, WeChat ...................................................................................................................... 27 Chatbot handling ...................................................................................................................... 28 Troubleshooting ...................................................................................................................... 28 Message Template .......................................................................................................... 29Customers ...................................................................................................................... 32 Add a single customer ............................................................................................................. 32 Add Customers by batch ......................................................................................................... 33 Broadcast ....................................................................................................................... 34 Advanced Dynamic Content for Template Message. .............................................................. 35 No-Code Chatbot ........................................................................................................... 36 Example : Message Template and Chatbot Together .................................................... 39 FB / IG Campaigns ........................................................................................................ 40 Calendars ....................................................................................................................... 42 Create Calendars .................................................................................................................... 43 Booking Messages ................................................................................................................... 45 Public booking invitation link ................................................................................................. 46 Public booking invitation ........................................................................................................ 47 View the booking and trace the chat section history ............................................................... 49 Chat Commerce Settings ................................................................................................ 51 Payment Gateway .................................................................................................................... 51 Stripe ........................................................................................................................................... 51 Paypal .......................................................................................................................................... 55 mPay ............................................................................................................................................ 58 Create Products ........................................................................................................................ 59 Send payment link to customer ................................................................................................ 60 Payment List ............................................................................................................................ 61 Labels Management ........................................................................................................ 62 FAQs ............................................................................................................................... 62 FAQ under chatroom ................................................................................................................ 63 Roster ............................................................................................................................. 64 Create roster user .................................................................................................................... 64Create roster group .................................................................................................................. 64 Create chatbot with roster widget ............................................................................................ 65System Introduction Multi messaging channels and team inbox are two important concepts in modern customer service and communication. Multi messaging channels refers to the practice of providing customers with a seamless and consistent experience across most messaging channels of communication, including WhatsApp, Facebook Messenger, Instagram, and WeChat. This means that customers can reach the company with their most favor IM tools and the company never need to switch different message application or reduce the chance of overlooking the customers’ inquiry. Team inbox, on the other hand, is a tool that helps teams manage and organize all of their customer communication in one place. Rather than having each team member manage their own inbox and potentially missing important messages or duplicating efforts, a team inbox allows everyone to see and respond to messages in a shared inbox. This improves collaboration, reduces response times, and ensures that nothing falls through the cracks. Together, iSlash helps companies deliver a better customer experience by providing a unified and efficient approach to customer communication. iSlash function modules: • Team Message Inbox • WhatsApp / IG / Messenger / WeChat in single chatroom • No-Code Chatbot • Calendar and auto reminder • Booking Invitation • In-App Payment (support , VISA / MASTER / AE / FPS / Octopus / AliPay /WeChat Pay) • WhatsApp eShop (payment / O2O redemption) • Role-based Access• Quick reply by FAQ • Facebook Post / IG Campaign Bot • WhatsApp Message Broadcast (two-way communication) iSlash helps the company to achieve the following goals 1. Enable the company and customer windows by messaging 2. Accumulate the operation knowledge by an advance no-code chatbot 3. Build your customer profileSystem Login Login URL User Password https://app.islash.io/ Provided by iSlash Provided by iSlash Authentication Provide the email and password and select which language of the system will be display A verification code will send to your email when 2FA is enabled on the users setting. We recommend to enable 2FA setting to protect your account.Forget Password You can recover your password from login page.Connecting Messaging Channels iSlash supports integration of WhatsApp API, Facebook Messenger, Instagram, and WeChat. WhatsApp API -This channel is configured by iSlash onboarding team when you subscribe the service. Facebook Page and Messenger This is to connect your Facebook page and also the corresponding messenger. With this channel , iSlash can do the automation of Facebook post comment campaign and access the inbox messages. Prerequisite: 1) You must the page admin/owner You can check your role here : https://www.facebook.com/help/289207354498410?helpref=faq_content 2) Accept the permission required by iSlash to connect to your page and inbox.Channels > add > Facebook Click Continue with Facebook and complete the steps.Facebook embedded dialog box will prompt the required permission to allow iSlash to connect and accept all by default . Troubleshoot Can''t get the message? Please go to Facebook Page Setting -> Advanced messaging -> Handover Protocol -> Messenger receiver → configure And make sure that the Primary receiver for handover protocol and Secondary receiver for handover protocol is in de-select status. Like this :Instagram Prerequisite: 1) You must the Instagram admin/owner 2) Upgrade to business page Channels > add > Facebook1. Facebook Business Manager - link the facebook page to business manager. ( https://business.facebook.com/settings/pages/ ) 2. Link IG business page under facebook page - click the page icon (top-right corner) > settings & privacy > settings > Linked accounts > Instagram > add >> make sure no warning message - click the page icon (top-right corner) > settings & privacy > settings > New Pages experience > Advanced messaging > App Settings > messenger receiver and Instagram receiver > empty (make sure nothing is selected) 3. upgrade IG to the business page -login IG app > Settings (top-right corner )> Account > Switch to Professional account > and link your Facebook page during setting. -relogin -verify the Facebook page is connected, click the profile icon (bottom-right corner) > Edit Profile > public business information > Page > The page is linked here without warning -Enable the message control. click Settings (top-right corner ) > Privacy > Messages > Connected tools > Allow access to message. 4.verify the IG is linked under business settings -Business Suite > Business Settings > Instagram account > IG is linked. ( https://business.facebook.com/settings/instagram-account-v2s/ ) Account Quality is important, if the status is restricted, account linking may be failed. (https://www.facebook.com/accountquality/)WeChat (gongzhonghao, 微信公众平台) Preparation, pelase register the wechat account in here https://mp.weixin.qq.com/ 公众号(服务号和订阅号)AppID及主体信息查询: AppID:登录公众平台【mp.weixin.qq.com】→设置与开发→公眾號設置 → 注冊信息 找到
To view the full page, please visit: WhatsApp/FB/WeChat Chat Commerce and AI (Pay As You Go) Product Userguide

WhatsApp/FB/WeChat Chat Commerce and AI (Pay As You Go)

Pay as you go , no more plan price! iSlash is an messaging ,chatbot, and AI as a Service (AIaaS) platform that leverages data, analytics, and AI to optimize marketing strategies, track customer interactions, and drive user loyalty across various messaging platforms such as WhatsApp,FB,WeChat,ChatGPT
Buy now