Voice AI Robot

A > B > D > E > G > F). Please refer to Appendix 1 "return value description table" for details of credit review results; ⑬Average call duration: Display the average call duration data of each day under the filtering conditions (=Total call durations/ Total reached number); ⑭Task List: Display the total data of each task under the filtering conditions, including task name, total callee numbers, unreached numbers, reached numbers, reached rate, total duration(s), average duration per call(s), and the number of result in the task. Figure 2.2.1 Dashboard- Call Analysis（1） 5 / 38 Copyright airudder.com 2021Figure 2.2.2 Dashboard- Call Analysis（2） Customized function - distinct dimension: Please contact us to configure different distinct dimensions. According to the selected distinct dimension, the data under this dimension will be displayed in the filtered results (the distinct dimension affects three charts: Intention result distribution, reach rate trend and Intention results trend). 6 / 38 Copyright airudder.com 2021Figure 2.2.3 Dashboard - optional distinct dimension 7 / 38 Copyright airudder.com 20212.3 Create a Task 2.3.1 Enter the "Tasks" page and click "Add New Task" to create a new task, as shown in Figure 2.3.1 below. Figure 2.3.1 add call task entry 2.3.2 In the "Create Task" pop-up window, you need to complete the following three steps before you can successfully create new task: ①Set the parameters for tasks and related notes Task Parameters Configuration Parameters Definition Task Name Each task has a unique task name, and the maximum length of task name is 30 letters; please do not input spaces when entering 8 / 38 Copyright airudder.com 2021the task name. Robot  Select the name of the robot used for testing / dialing. If you need to perform the call task of "Before Duedate", be sure to select the robot in "M0_L1 / L2 / L3" stage; If you need to perform the call task reminded by "Duedate", please be sure to select the robot in "M0_L4" stage; If you need to perform the call task of "After Duedate" collection reminder, please be sure to select the robot in "M1_L1 / L2" stage. Only by correctly calling the robot in the corresponding stage can the call task be executed normally.  For details of robots, see “?” On the right side of “Robots” Button. SIP Selection  Select the corresponding line in the drop-down menu. The default line does not currently support international long-distance calls that need to be tested; for example, if you need to test in China, please contact us to open a testing line. Start Time  Select the start time you want to set in the drop-down list, and ensure to upload the scheduled tasks before the start time.  This time zone matches the account service time zone, please refer to Appendix 3 "World Time Zone Lookup Table" for details. End Time  In the drop-down list, select the end time you need to set, the dialing time should be at least later than the repeat call interval*repeat call frequency, for example, if the repeat call interval is 5 minutes and the repeat call frequency is 5, then the end time should be at least 25 minutes after the start time.  This time zone matches the account service time zone, please refer to Appendix 3 "World Time Zone Lookup Table" for details. Repeat calling Interval（minutes） The recall interval (previous calls not answered) ranges from 0 to 10 minutes. 9 / 38 Copyright airudder.com 2021Repeat calling frequency Repeat call frequency (previous calls not answered). The range is from 0 to 10, if Repeat call frequency is 0, the repeat call interval （Excluding first time） will be ignored. All times in the system are based on the local time displayed in the upper right corner. Please ensure that the start time is later than the time when filling in. It is recommended to set redial to help improve the connection rate. Figure 2.3.2 add task pop-up window - Set Outbound Call Task ② Import list: before importing, please download the template and fill in the information in strict accordance with the required format of the template. After filling in, you can upload the list. If the template is filled in the wrong format, the call task cannot be executed normally. See Figure 2.3.3 below for the template download portal, See the following figure 2.3 for the definition of template filling format 2.3.4. 10 / 38 Copyright airudder.com 2021Figure 2.3.3 add task pop-up window - Import Name List Figure 2.3.4 Call list filling template Attention: 1. Platform name: refers to the bound platform name that has been reported to us in advance. The bound platform name must be filled in correctly before the call task can be submitted successfully; If the bound platform name was not reported to us, and is filled here, the system will not be able to successfully execute the call task. 2. Borrower Mobile: Please add the whole international area code of the country where the dialed number is located and confirm that the filled mobile phone number is in text format for the system to recognize. For the international area code table, see Appendix 2 "international area code query table". 11 / 38 Copyright airudder.com 20213. Due Date: Please select a date in the format of " YYYY-MM-DD ", for example: "2021-03-02". ③ List verification: after the list is uploaded successfully, the system will verify the list. In case of failure, you can view the specific failure reasons, modify the list and re-import it. See Figure 2.3.2 for an example of list verification results2.3.5; Figure 2.3.5 Name list verification After submitting, the interface will display a reminder of " Task added successfully", and you can view the task details in the task list. 12 / 38 Copyright airudder.com 20212.4 Setting Calling Strategy Parameters 1) 1) To create a multi-round call task, you can enter the "Strategy" page to set the corresponding Strategy to execute the multi-round call task. On the "Strategy" page, click "Add New Strategy" to enter the Strategy configuration page. For the strategy configuration entry, see Figure 2.4 1. Please Note: if the robot selected by the strategy is offline, the strategy status is "invalid", which cannot be selected when creating the plan. Figure 2.4.1 Add new strategy entry 2)Setting Calling Strategy Parameters and Related Notes： Strategy Configuration Parameters Table Parameters Definition Self-defined strategy name is supported, you can also contact us to Strategy Name create or create a strategy by yourself on the web platform, when you enter the strategy name, please do not put spaces. Robot  Select the name of the robot used for testing / dialing. If you need to perform the call task of "Before Duedate", be sure to 13 / 38 Copyright airudder.com 2021select the robot in "M0_L1 / L2 / L3" stage; If you need to perform the call task reminded by "Duedate", please be sure to select the robot in "M0_L4" stage; If you need to perform the call task of "After Duedate" collection reminder, please be sure to select the robot in "M1_L1 / L2" stage. Only by correctly calling the robot in the corresponding stage can the call task be executed normally. Start Time  Select the start time you want to set in the drop-down list, and make sure to upload the scheduled tasks before the start time during the strategy configuration.  The time zone matches the account service time zone, please refer to Appendix 3 "World Time Zone Lookup Table" for details. End Time  In the drop-down list, select the end time you need to set, the dialing time should be at least later than the repeat calling interval*repeat call frequency, for example, if the repeat calling interval is 5 minutes and the repeat calling frequency is 5, then the end time should be at least 25 minutes after the start time.  The time zone matches the account service time zone, please refer to Appendix 3 "World Time Zone Lookup Table" for details. Recalling Interval（minutes） The redial interval (previous calling not answered) ranges from 1 to 10 minutes. Maximum Recalling Repeat call frequency (previous calling not answered). The range is from 0 to 10, if Repeat call frequency is 0, the recalling interval will （Excluding first time） be ignored. Select Tag (Intention) All tags must be checked for the first round of dialing tasks. Select Range  Select the result to be continued the calling from all numbers or from the numbers in the last round.  "All the Numbers" must be selected for the first round.；  For the second and subsequent rounds, you can select "All The 14 / 38 Copyright airudder.com 2021Numbers" or "Last Round", as described below. The system will execute the tasks according to the strategy of the set round. Please make sure that the next round starts at least 15 minutes after the end of the previous round to ensure that the subsequent rounds of calling tasks can proceed smoothly. For tasks after the next round, you can check "Last Round" in "Range" (or "All The Numbers" in "Range", if you need to filter from all the lists) and select the tags you need to continue dialing. The system will automatically dial the currently selected result from the previous round''s results. Figure2.4.2 Dialing list range selection To set a strategy for a multi-round dialing task, scroll to the far right, select the same strategy you need to set, and click "Copy" to add a strategy for the next round of calling tasks and configure it. Figure 2.4.3 Add entry multi round strategy entry After completing the strategy configuration for all rounds, click "Submit" to view the successfully created strategy information in the strategy list. In the strategy list, it supports editing and modifying the configured strategy information. 15 / 38 Copyright airudder.com 2021Figure 2.4.4 Strategy edit page 16 / 38 Copyright airudder.com 20212.5 Create a Plan After successfully setting the strategy as required, go to the " Plan" page and click "Add New Plan" to create a Plan, see Figure 2.5.1. Figure 2.5.1 Add plan entry Fill in the corresponding plan name, select the plan date, SIP, and calling strategy, and upload the corresponding contacts info (see 2.3), and then submit it. After submission, you can view the scheduled tasks that will be executed on the "Plan" or "Task" page. 17 / 38 Copyright airudder.com 2021Figure 2.5.2 Add plan page 18 / 38 Copyright airudder.com 20212.6 Get Task details When you enter the "Details" page, you can search for the task name, robot, phone number, InfoChecker results and call time, and click "Download" to get the detailed dialing information of the corresponding call task. Figure 2.6.1 Screening and downloading call details page 19 / 38 Copyright airudder.com 20212.7 Robot Management Entering ‘Robot Management’ page, you can view all the robots associated with the account. Click the button ‘Edit Remarks’ to edit the remarks of the robots. After editing, the corresponding remark will appear when you create a plan and choose a new robot to help you better differentiate your robots. Figure 2.7.1 Robot List 20 / 38 Copyright airudder.com 2021Figure 2.7.2 Create a plan and choose a robot showing its remark 21 / 38 Copyright airudder.com 20212.8 Help Center Click the username on the top-right corner of the page. Then click the ‘Help Center’ in the dropdown list to enter the ‘Help Center’ page, see 2.8.1. Figure 2.8.1 Help Center Entry You can also find ‘Help Center’ in the ‘System Settings’ page. In the Help Center, you can download both operation manuals and API documents (general). 22 / 38 Copyright airudder.com 2021Figure 2.8.2 Help Center 23 / 38 Copyright airudder.com 20212.9 System Settings Click the user name in the upper right corner of the page, and then select "System Settings" in the drop-down box to enter the system settings module. The entrance is shown in Figure 2.9.1. Figure 2.9.1 Personal Information Entry 2.9.1 Personal Settings (1) Account Information On the Account Information page, you can view the name, group, role, account ID, support modifying photo icon, and bind the email address. For the security of your account, it is recommended that you bind your email address. When you reset your password after binding, you need to verify the email verification code. Figure 2.9.2 Account Information entry (2) Login information ①Enable 2FA verification (available in only some countries) After enabling 2FA, you need to bind your email address, and pass through email verification the next time you log into the system via an unfamiliar device. Also, to ensure the security of your account, we limit the number of devices you can log in to at the same time to 3. You would be notified to re-login if more than three devices has 24 / 38 Copyright airudder.com 2021been logged in already. Figure 2.9.3 Account being notified for exceeding the number of logins Figure 2.9.4 Security verification when logging in after enabling 2FA ②View the login records In the login record module, you can check the login status of your account in the past 25 / 38 Copyright airudder.com 2021month. If you find any abnormality, you can choose to change the password. Figure 2.9.5 login information 2.9.2 Account Management The super administrator account of the outbound platform can manage the enterprise account. Click the username in the upper right corner of the page and select "system settings" in the drop-down box to enter the account management interface. The management scope includes: 1）Manage enterprise account details: the specific information fields are shown in Figure 2.9.6 Figure 2.9.6 Enterprise Account Details 26 / 38 Copyright airudder.com 20212) Manage outbound platform users: the administrator can view, add, edit users and enable /disable user accounts on the user management page. (users who have bound email address need to go throw verification when resetting password) Figure 2.9.7 User Management Before adding users, you need to add groups and roles. See Figure 2.9.8 for the group entry of new users, see Figure 2.9.9 for the new role entry. Figure 2.9.8 Add group entry 27 / 38 Copyright airudder.com 2021Figure 2.9.9Add role entry 3) Manage user roles and permissions: after associating user roles with page permissions, different pages or different operation permissions will be displayed according to different roles of the users after logging in to the outbound platform. When adding a role, you need to fill in the role basic information and set function permissions. You can set different function permissions for different roles as needed. Figure 2.9.10 New role page 2.9.3 Services and Tools （1）Version Records：After every release of the new version, one version record will be 28 / 38 Copyright airudder.com 2021added so that you can easily know about the latest updates. Figure 2.9.11 View Version Records （2）Help Center: Another entrance for Help Center. Please refer to the 2.8 for more details. （3）Operation Records: All operations of any company account including to create, start, cancel, pause, resume and download the Calling tasks, plans or strategies will be recorded in the Operation Records. The information includes Operation Time, Operator, Module, and Operations. The records will be kept for a maximum of 6 months and a maximum data of 31-day can be filtered at a time. 29 / 38 Copyright airudder.com 2021Figure 2.9.12 View Operation Records 30 / 38 Copyright airudder.com 2021III.Appendix 3.1 Return Value Description Table Task Status Explanation created Task creation completed pending Waiting to be executed after creation finished Call completed (including automatic stop after expected end time) calling Task still in calling state cancelled Task Cancelled paused Task Paused Intention Explanation A Willing to pay B Unwilling to pay C Already paid D Deny borrowed money/Callee isn’t the borrower E Need follow up (Scenarios, such as Blurry Intentions/Repayment date delayed/Repayment date update/No valid interactions/Unrecognizable Intentions, need staff/robots to follow up) F No answer G Voice mail H Need help (Encountered issues when repaying or using the loan, such as unable to log in to the App/ unable to access repayment channels, etc.) -- Initial Value Call Status Explanation created Creation completed 31 / 38 Copyright airudder.com 2021pending Waiting to be dialed finished Calling completed cancelled Already cancelled failed No answer RingType Explanation（Follow the SIP line voice prompts） busy Line is busy cantuse Callee number can not be used now holdline Call waiting switchoff Switch off outofarea User out of service area unregister Callee number not registered wrongnum Wrong number notmatch Did not match normal Normal null initial value CallID A unique ID for each call HangupType Robot or Callee hangs up a phonecall ByCallee Callee hangs up ByRobot Robot hangs up Canceled Cancel the call 32 / 38 Copyright airudder.com 20213.2 International Area Code Inquiry Table Asia Country or region Area code Country or region Area code Malaysia +60 Indonesia +62 Philippines +63 Singapore +65 Thailand +66 Korea +82 Japan +81 Democratic People''s Republic of Korea +850 Vietnam +84 Macau +853 Hong Kong +852 Laos +856 Cambodia +855 Taiwan +886 Bangladesh +880 Turkey +90 India +91 Pakistan +92 Myanmar +95 Sri Lanka +94 Syria +963 Maldives +960 Oman +968 Saudi Arabia +966 Bahrain +973 Israel +972 Bhutan +975 Qatar +974 Nepal +977 Iran +98 33 / 38 Copyright airudder.com 2021North America Country or region Area code Country or region Area code United States +1 Canada +1 Virgin Islands +1809 Hawaii +1808 Puerto Rico +1809 Jamaica +1809 Bahamas +1809 Barbados +1809 Europe Country or region Area code Country or region Area code Russia +7 Greece +30 Netherlands +31 Belgium +32 France +33 Spain +34 Iceland +354 Portugal +351 Malta +356 Ireland +353 Finland +358 Cyprus +357 Hungary +336 Bulgaria +359 Yugoslavia +338 Germany +349 San Marino +223 Italy +39 Romania +40 Switzerland +41 United Kingdom +44 Austria +43 Sweden +46 Denmark +45 Poland +48 Norway +47 34 / 38 Copyright airudder.com 2021South America Country or region Area code Country or region Area code Guatemala +502 Belize +501 Honduras +504 El Salvador +503 Costa Rica +506 Nicaragua +505 Haiti +509 Panama +507 Mexico +52 Peru +51 Argentina +54 Cuba +53 Chile +56 Brazil +55 Venezuela +58 Colombia +57 Guyana +592 Bolivia +591 Martinique +596 Ecuador +593 Uruguay +598 Paraguay +595 Africa Country or region Area code Country or region Area code Egypt +20 Morocco +210 Algeria +213 Tunisia +216 Libya +218 Gambia +220 Senegal +221 Mauritania +222 Mali +223 Guinea +224 Ivory Coast +225 Burkina Faso +226 Niger +227 Togo +228 35 / 38 Copyright airudder.com 2021Benin +229 Mauritius +230 Liberia +231 Sierra Leone +232 Ghana +233 Nigeria +234 Chad +235 Central Africa +236 Cameroon +237 Cape Verde +238 Sao Tome +239 Principe +239 Equatorial Guinea +240 Gabon +241 Congo +242 Zaire +243 Angola +244 Guinea-Bissau +245 Ascension +247 Seychelles +248 Sultan +249 Rwanda +250 Ethiopia +251 Somalia +252 Djibouti +253 Kenya +254 Tanzania +255 Uganda +256 Burundi +257 Mozambique +258 Zambia +260 Madagascar +261 Reunion +262 Zimbabwe +263 Namibia +264 Malawi +265 Lesotho +266 Botswana +267 Swaziland +268 Comorin +269 South Africa +27 Saint Helena +290 Aruba +297 Faroe Islands +298 36 / 38 Copyright airudder.com 2021Oceania Country or region Area code Country or region Area code Australia +61 New Zealand +64 Guam +671 Cocos Islands +6722 Norfolk Island +6723 Christmas Island +6724 Nauru +674 Tonga +676 Solomon Islands +677 Vanuatu +678 Fiji +679 Cook-Islands +682 Niue +683 American Samoa +684 Tuvalu +688 Kiribati +686 3.3 World Time Zone Lookup Table World Time Zone Lookup Table UTC+1:00 West Africa, Germany, France, Italy, Spain, Morocco, Nigeria UTC+2:00 Turkey, Israel, South Africa UTC+3:00 Kenya, Russia UTC+3.5 Iran UTC+4:00 Abu Dhabi, Dubai, Mauritius, Port Louis UTC+5:00 Pakistan, Turkmenistan, Maldives, Uzbekistan, Yamibia UTC+5.5:00 India, Sri Lanka UTC+6:00 Novosibirsk, Kyrgyzstan, Bangladesh, Bhutan UTC+7:00 Thailand, Vietnam, Indonesia 37 / 38 Copyright airudder.com 2021UTC+8:00 Malaysia, Philippines, Singapore, China UTC+9:00 Japan, Korea UTC+10:00 Australia UTC+11:00 Solomon Islands, Kuril Islands UTC+12:00 New Zealand, Fiji, Nauru UTC-1:00 Cape Verde, Azores UTC-2:00 South Georgia, Fernando de Noronha Island UTC-3:00 Brazil, Uruguay, Argentina UTC-4:00 Venezuela, Bolivia, Paraguay, Chile UTC-5:00 Mexico (April-October) UTC-6:00 Mexico (November-March) UTC-7:00 Arizona, Mazatlan, Phoenix, Salt Lake City, Denver, Edmonton UTC-8:00 Los Angeles, San Francisco, Vancouver, Seattle, Las Vegas UTC-9:00 Alaska UTC-10:00 Hawaii UTC-11:00 Samoa, Niue 38 / 38 Copyright airudder.com 2021">