Trend Micro Smart Protection for Endpoints

Programs > Trend Micro Endpoint Application Control > Uninstall Endpoint Application Control. A confirmation screen appears. b. Click Yes. The server uninstallation program prompts you for the administrator password. c. Type the administrator password and click OK. The server uninstallation program starts removing the server files. A confirmation message appears. d. Click OK to close the uninstallation program. • Method B a. Double-click the Endpoint Application Control server program on the Windows Add/Remove Programs screen. b. Click Control Panel > Add or Remove Programs. Locate and double-click Trend Micro Endpoint Application Control. Follow the on-screen instructions until you are prompted for the administrator password. c. Type the administrator password and click OK. The server uninstallation program starts removing the server files. A confirmation message appears. d. Click OK to close the uninstallation program. 1-17Chapter 2 Getting Support This describes how to contact support. Topics in this : • Contacting Technical Support on page 2-2 • Speeding Up the Support Call on page 2-2 2-1Trend Micro Endpoint Application Control 1.0 Installation Guide Contacting Technical Support In the United States, Trend Micro representatives are available by phone, fax, or email: Address: Trend Micro, Inc. 10101 North De Anza Blvd., Cupertino, CA 95014 Phone: Toll free: +1 (800) 228-5651 (sales) Voice: +1 (408) 257-1500 (main) Fax: +1 (408) 257-2003 Website: http://www.trendmicro.com Email address: support@trendmicro.com • Worldwide support offices: http://www.trendmicro.com/us/about-us/contact/index.html • Trend Micro product documentation: http://docs.trendmicro.com Speeding Up the Support Call To improve problem resolution, have the following information available: • Steps to reproduce the problem • Appliance or network information • Computer brand, model, and any additional hardware connected to the endpoint • Amount of memory and free hard disk space • Operating system and service pack version • Endpoint client version • Serial number or activation code • Detailed description of install environment 2-2Getting Support • Exact text of any error message received. 2-3Index A activation, 1-7 Activation Code, 1-7 Apache web server, 1-9 E Endpoint Application Control server identification, 1-12 I IIS web server, 1-9 installation path server, 1-15 R readme file, 1-16 registration, 1-7 RSA encryption, 1-11 S SSL port, 1-10 SSL tunneling, 1-10 support contact technical support, 2-2 resolve issues faster, 2-2 T technical support, 2-2 U uninstallation using the uninstallation program, 1-17 W Web console, 1-16 Web server, 1-9 IN-1">