Qualys Virtual Scanner Appliance

About to see the Qualys Cloud Platform URLs. Appliance Access to The IP addresses for the hosts to be scanned must be Target Host IPs accessible to the Scanner Appliance. The Appliance must be able to resolve external DNS for the hostnames to be scanned. LAN Interface is Default The LAN interface services both scanning traffic and management traffic to the Qualys Cloud Platform, unless split network configuration is defined for the Appliance. See Split Network Configuration.8Get Started Best Practices for internal scanningVLAN Support VLAN configuration options: 1) If you have connected the LAN interface to a 802.1q trunked port and need your Scanner Appliance to use VLAN tags on the LAN default network, enter the VLAN tag number using the Appliance console. 2) For any Appliance, you can choose option 1) and also configure more VLANs (to be used for scanning) using the Qualys user interface. DHCP or Static IP By default the Scanner Appliance is pre-configured with DHCP. If configured with a static IP address, be sure you have the IP address, netmask, default gateway, primary DNS and WINS server (if appropriate). Proxy Support The Scanner Appliance includes Proxy support with or without authentication — Basic or NTLM. Proxy-level termination (as implemented in SSL bridging, for example) is not supported. SOCKS proxies are not supported. WINS Support If your network is running Windows Internet Naming Service (WINS), the Scanner Appliance needs to use it for host name resolution during scanning. For an Appliance configured with DHCP, please be sure your WINS server IPs (primary and secondary) are added to your DHCP subnet configuration using “option netbios-name-servers WINS1, WINS2;”. For an Appliance with a static IP address, the WINS servers are defined with the static IP settings using the Appliance console. Best Practices for internal scanning Here are our best practices related to internal scanning. Avoid scanning through a firewall from the inside out Problems can arise when scan traffic is routed through the firewall from the inside out, i.e. when the scanner Appliance is sitting in the protected network area and scans a target which is located on the other side of the firewall. We recommend placing scanner Appliances in your network topology in a way that scanning and mapping through a firewall from the inside out is avoided if possible. Learn more Scanning through a firewall9Get Started Quick StartCheck network access to scanners Go to Help > About in the application. The Scanner Appliances section lists URLs at the SOC (Security Operations Center) for your account/location. Your Scanner Appliances must be able to contact these URLs on port 443. For Private Cloud Platform, the URLs displayed are appropriate to your local on-site SOC. Learn more How to check network access to scanners Consult your network group for scanner placement It''s highly recommended that you work with your network group to determine where to place Scanner Appliances in an enterprise network environment. Some things to consider: place Scanner Appliances as close to target machines as possible, and make sure to monitor and identify any bandwidth restricted segments or weak points in the network infrastructure. Scanning through layer 3 devices (such as routers, firewalls and load balancers) could result in degraded performance so you may consider using our VLAN tagging feature (VLAN trunking) to circumvent layer 3 devices to avoid potential performance issues. Quick Start Once you complete the Quick Start you’re ready to start scanning! It takes just a couple of minutes. It’s important that you complete the steps in the order shown. Step 1 - Connect the Scanner Appliance to the Network Qualys strongly recommends the Scanner Appliance be plugged into a Managed Power Supply. On the rare occasion where the Scanner Appliance may need to be rebooted, utilizing the MPS will allow for remote rebooting in unmanned or high security areas. Set Up Network Connection The Scanner Appliance connects like any other computer to a switch on your network. To set up the network connection, follow these steps: • Connect one end of an Ethernet cable to the Ethernet LAN port on the Scanner Appliance (back panel). • Connect the other end of the Ethernet cable to a 10BASE-T or 100BASE-TX or 1 Gigabit switch on your network.10Get Started Quick StartRemote Console Interface Set Up (optional) The Remote Console interface supports remote configuration and management of the Scanner Appliance using a VT100 terminal, such as Windows HyperTerminal. Figure 1-1. Set up for Remote Console Interface A USB-to-RS232 converter cable allows you to connect to their terminal server via network cable. Qualys recommends the following USB-to-RS232 converter cable: IOGEAR USB-Serial Model GUC232A Full specifications: http://www.iogear.com/product/GUC232A/ Keystroke File Not Supported: The Remote Console interface is not intended for uploading the whole scanner configuration by means of a pre-defined “keystroke file.” Uploading such a file will result in lost characters and incorrect configuration. To set up the Remote Console interface, follow these steps: 1 Be sure the terminal server is up and running. Also check the terminal server settings. The following settings are required. Note - Stop Bits must be set to 2. Port Setting Value Bits per second (Baud rate) 9600 Data Bits 8 Parity None Stop Bits 2 Flow Control None Terminal Emulation VT100 2 Connect one end of the USB-to-RS232 converter cable to a USB port on the Scanner Appliance (back panel). 3 Connect the other end of the USB-to-RS232 converter cable to your terminal server via network cable. 4 Connect the Scanner Appliance (see Step 2 - Power On the Scanner Appliance)11Get Started Quick StartNote: In the case where the Scanner Appliance is already powered on, you must reboot the Scanner Appliance before taking the next step and making any configurations. To reboot, press the Down arrow on the LCD interface until the SYSTEM REBOOT message appears and then press ENTER. Please make sure that the Scanner Appliance has fully rebooted (this takes up to 3 minutes). 5 Press the ENTER key on the VT100 terminal’s keyboard to display the Remote Console interface. You will notice the MAC address for the Scanner Appliance appears. Step 2 - Power On the Scanner Appliance To power on the Scanner Appliance, follow these steps: 1 Connect the AC power cord into the Power Supply Socket. Note: Qualys strongly recommends the Scanner Appliance be plugged into a Managed Power Supply. On the rare occasion where the Scanner Appliance may need to be rebooted, utilizing the MPS will allow for remote rebooting in unmanned or high security areas. 2 Press the power button on the back panel. Be sure that the power button has a green backlight. 3 Welcome to Qualys appears in the Scanner Appliance interface followed by other informational messages during the boot process which takes approximately two minutes. These messages appear in the order shown: Welcome to Qualys Qualys Scanner is starting up... Filesystem check in progress... Qualys Scanner is coming up... 4 Once the Scanner Appliance makes a successful connection to the Qualys Cloud Platform you’ll see the activation code message. ACTIVATION CODE — The activation code for the Scanner Appliance is displayed. A unique code is assigned to each Appliance. Make a note of the activation code and then go to enter the activation code. You might see an appliance configuration error instead. This will be reported if the Scanner Appliance did not make a successful connection to the Qualys Cloud Platform using its current network settings. The error must be resolved before you go to Step 3. Need help? See Troubleshooting. Tip - If you’ve set up the Remote Console, it may be necessary to press the ENTER key on the VT100 terminal’s keyboard to display the Remote Console interface.12Get Started Quick StartComplete the Network Configuration Enable the network configurations for the Scanner Appliance, as appropriate, in the order listed. One or more configurations may be required. Any error must be resolved before going to Step 3. Refer to Troubleshooting for help with resolving any errors. Configuration Options For information ... A Static IP Address See “Configure Static IP Address” on page 29 B Proxy Support See “Proxy Configuration” on page 33 C Split Network See “Enable DHCP on the WAN Interface” on page 39 Configuration and ”Enable DHCP on the WAN Interface” on page 39 using DHCP D Split Network See “Enable DHCP on the WAN Interface” on page 39 Configuration and ”Enable Static IP on the WAN Interface” on page 39 using a Static IP Address Use the options chart below to determine the configurations needed. DHCP Static IP DHCP Static IP w/o Proxy w/o Proxy with Proxy with Proxy Standard Config no action A B A & B Split Netw. Config: C A & C B & C A, B, & C DHCP on WAN Split Netw. Config: D A & D B & D A, B, & D Static IP on WAN The Scanner Appliance supports VLAN interface configuration (802.1Q). For information, see Configure VLANs and Static Routes. You may see an appliance configuration error one or two more times, depending on how many configurations are needed. For example, if the Scanner Appliance is installed on a network with DHCP and a Proxy server, and you want split network configuration with DHCP, you enable options B and C. After you enable option B, you’ll see another error prompting you to make another configuration.13Get Started Quick StartStep 3 - Activate the Scanner Appliance You will need a Qualys user account with the role of Manager or Unit Manger. Check to be sure that you have your account information. 1 Open a browser and go to the platform URL where your account is located. Please refer to your registration email containing your platform URL and login credentials. A Manager or Unit Manager account is required. 2 On the Qualys LOGIN page, enter your user name (login) and password, and then click LOGIN. You are prompted to review and accept the licensing agreement when you log into your account for the first time. Your Qualys Home page appears upon successful login. 3 Select VM from the application picker. 4 Go to Scans > Appliances. 5 Select New > Scanner Appliance and enter the activation code for the appliance (as it appears in the ACTIVATION CODE screen in your Appliance’s user interface. Note: The activation code is shown only when the Appliance has not been activated yet. 6 (Unit Manager only) From the Add To menu, select an asset group that you want to add the Scanner Appliance to. This will make the Appliance available to users in your business unit. 7 Click Activate. Then the Scanner Appliance attempts to log in to the Qualys Cloud Platform. Note: It may take a few minutes for the Scanner Appliance activation to occur. If you prefer not to wait, complete the activation manually by restarting the Scanner Appliance. Just press the Down arrow until the SYSTEM REBOOT screen appears and then press ENTER. When REALLY REBOOT SYSTEM? appears press ENTER. 8 The SCANNER APPLIANCE NAME–IP ADDRESS message appears after the Scanner Appliance makes a successful login to the Qualys Cloud Platform. Do you see another message instead? See Troubleshooting and we’ll help you with this.14Get Started Quick StartThat’s all there is to it! You are ready to start scanning with your Qualys Scanner Appliance! You’ll see the Scanner Appliance name and IP address in the interface (LCD or Remote Console), this indicates you have completed the Quick Start, the Scanner Appliance has been added to your subscription. Tip - Before you launch scans using the Scanner Appliance, we recommend you log into the Qualys user interface and check the Appliance status on the appliances list. Scanner Appliance Name and IP Address The Scanner Appliance name and IP address appear as shown below. The Scanner Appliance name displayed is “is_username”, where username is your Qualys user name. The name can be changed using the Qualys user interface. The IP address is available for information purposes only. The Scanner Appliance is remote controlled by the Qualys Cloud Platform, and the Appliance does not allow incoming logins or connections from the network. If split network configuration is enabled, the IP address for the LAN interface is displayed. The Qualys Cloud Platform indicator for your account appears in the lower right corner. Proper Shutdown Just go to the LCD display on the front panel. Press the down arrow until SYSTEM SHUTDOWN appears, and then press ENTER. When you see REALLY SHUTDOWN SYSTEM? press ENTER. You''ll notice the Scanner Appliance lights and LEDs are turned off. Then you can safely disconnect the power supply. Don''t want to use the LCD interface? No problem, you can press the power button on the back panel instead.15Get Started Quick StartWe recommend one more thing Check your Scanner Appliance status in Qualys portal. Go to Scans > Appliances and select your Appliance. You’ll see details in the preview pane. 1) tells you your Scanner Appliance is ready. Now you can start internal scans! Next to the status you’ll see the busy icon is greyed out until you launch a scan, then it looks like this . You might also check out: 2) tells you that your Scanner Appliance is a Physical Appliance and means it’s a Virtual Appliance. 3) Latest software versions - these are installed automatically as part of the activation. 4) The available capacity will be 100% until you launch a scan. You can come back and check on this at any time.16Scanner Appliance TourScanner Appliance Tour This section gives you a tour of the Qualys Scanner Appliance, its features, basic operation and configuration options. A Quick Look at the Appliance Navigating the Appliance UI System Reboot and Shutdown Configure VLANs and Static Routes Configure Static IP Address Configure IPv6 Address for Scanning Proxy Configuration Split Network Configuration Reset the Network Configuration Changing the Network Configuration17Scanner Appliance Tour A Quick Look at the ApplianceA Quick Look at the Appliance Front Panel You’ll see Welcome to Qualys in the LCD display when you connect the Appliance to the network for the first time. After you’ve successfully completed the Quick Start steps for your Scanner Appliance, you’ll see the Scanner Appliance name and IP address. Use the keypad to enter information and respond to prompts. • Left and Right arrow buttons move the cursor to left/right in an entry field. • Up and Down arrow buttons scroll through menu options, and scroll through characters in an entry field. • ENTER button, in the center, is used to confirm entries and move to the next screen. Tell me about the LEDs. • S1 tells you a Qualys scan is in progress on the Scanner Appliance. • S2 tells you a software update to the Scanner Appliance is in progress. • S3 is not used. Back Panel The Appliance’s back panel includes: the power socket, the Ethernet LAN port, the Ethernet WAN port, and two USB ports. 18Scanner Appliance Tour A Quick Look at the AppliancePower socket - Use to connect the power connector to the Appliance. Power button - Use to power on the Appliance. A green light indicates the Appliance is turned on. LAN/WAN ports - Use to connect the Appliance to a hub or switch on your network using a straight through CAT6 twisted pair Ethernet cable. The LAN port is required. The WAN port is only required if you choose the split network configuration option. USB ports - Connect a USB-to-RS232 converter cable to a USB port if you want to use the optional Remote Console interface (any port may be used). Appliance UI The Scanner Appliance has a user interface for configuration and management. You can choose to use the LCD display and keypad on the front panel, or the optional Remote Console interface. Both the LCD display and Remote Console offer the same functionality and share the same menus and navigation (ENTER key and arrows) for a consistent user experience. The Remote Console interface supports remote configuration and management of the Scanner Appliance using a VT100 terminal, such as Windows HyperTerminal. See Remote Console Interface Set Up (optional).19Scanner Appliance Tour Navigating the Appliance UINavigating the Appliance UI Main Menu To access the Scanner Appliance main menu, press ENTER when the Scanner Appliance name and IP address are displayed. The first menu option displayed is SETUP NETWORK. Figure 2-1. Scanner Appliance Main Menu To move up through the menu options, press the Up arrow. To move down through the menu options, press the Down arrow. To select an option, press ENTER. To exit the main menu, press the down arrow button until the EXIT THIS MENU option appears, and then press ENTER.20Scanner Appliance Tour Navigating the Appliance UINavigation Indicators Each Scanner Appliance screen displays one or more indicators in the top right corner, indicating the navigation options available from the current screen. LCD Remote Description Button Console Key ENTER Confirm a selection. After you press ENTER, another screen appears. RIGHT Move the cursor to the right in an entry field. LEFT Move the cursor to the left in an entry field. UP Used to: — Increase the value in an entry field — Move up through menu options — Cancel a confirmation message DOWN Used to: — Decrease the value in an entry field — Move down through menu options Note these important guidelines for using buttons: 1) Press one button at a time, 2) Do not hold down an arrow button (except as noted in guideline 3), instead press the arrow multiple times, and 3) When entering a user name or password, you can hold down the Up and Down arrow buttons to scroll through characters quickly. Entering Information The Scanner Appliance user interface (LCD and Remote Console) allow users to enter information in the fields provided using arrow keys. The Left and Right arrows move the cursor to the left and right and the Up and Down arrows are used to scroll through characters. Some fields allow certain characters to be entered. The character restrictions are described below. Up and Down Arrows Using the LCD user interface use the Up and Down arrows to enter characters in a field. Using the Remote Console interface you have the option to use the Up and Down arrows or to use your keyboard to enter characters. In numeric entry fields, you press the Up and Down arrows to select a value between 0 and 9. When a numeric entry field is first displayed, a default value appears.21Scanner Appliance Tour Navigating the Appliance UIIn text entry fields where you enter a user name and password, you press the Up and Down arrows to select a character (numeric, alphabetic, space, underscore or special character). In these fields, you can hold the Up arrow or the Down arrow to scroll through the available characters. When a text entry field is first displayed, the text entry field is blank (filled with spaces). Scrolling through Characters Some fields allow you to select characters. Press the Up arrow to scroll through characters in ascending order. Starting from the space character, the characters appear in this order: lowercase letters (a to z), space, numbers (0 to 9), underscore, special characters (for Proxy user name and password only), uppercase letters (A to Z). Figure 2-2. Scrolling characters in ascending order Press the Down arrow to scroll through characters in descending order. Starting from the space character, the characters appear in this order: uppercase letters (Z to A), special characters (for Proxy user name and password only), underscore, numbers (9 to 0), space, lowercase letters (z to a).22Scanner Appliance Tour Navigating the Appliance UIFigure 2-3. Scrolling characters in descending order Space Character When a text field entry contains fewer characters than the character positions on the interface screen, you must select the space character for the unused positions, before or after the field entry. Only the characters associated with the field entry and space characters may be included in a text field entry. Embedded spaces are not permitted in text field entries, except in the Proxy password field. The space character may be used to remove characters when editing text fields, except the Proxy password. To remove a character in an entry field using the LCD user interface, move the cursor on the character (using the Left and Right arrows), select the space character (using the Up and Down arrows) and then press ENTER. Any space characters entered appear in the interface screen until the next time you revisit the screen. IP Addresses Entry fields for IP addresses are pre-filled with values in this format: nnn.nnn.nnn.nnn The IP address format displays values for each character position in all octets. When entering an IP address, you replace the three “n” digits for each octet as appropriate. If an octet has less than three digits, then the octet must include leading zeros. For example, to specify the IP address “194.55.176.2”, you input the IP address as “194.055.176.002”.23Scanner Appliance Tour Navigating the Appliance UIDomain Name The DOMAIN NAME field in the static IP address configuration allows you to enter the domain name for the DNS server (for example, mydomain.com). The domain name entry can have a maximum length of 32 characters. These characters are allowed: uppercase letters, numbers, underscore(_), and period (.). Figure 2-4. Special characters in the Domain Name field The screen displays 16 characters of the DOMAIN NAME field entry and it scrolls left. For example, the first character of the domain name is hidden when the 17th character is entered. As each additional character is entered, the domain name scrolls left. Tips - The space character may be used to remove characters when editing the domain name entry. There’s a shortcut for clearing a domain name entry. Just press the Left arrow and Right arrow at the same time. Proxy User Name For the Proxy user name in the PROXY USER field you may enter a maximum of 32 characters including lower case letters, upper case letters, numbers, space, and underscore. These special characters can be used: underscore (_), dash (-), backslash (\) , period (.), at sign (@). Figure 2-5. Special characters in the Proxy user field The screen displays 16 characters of the PROXY USER field entry, and it scrolls left. For example, the first character of the Proxy user name is hidden when the 17th character is entered. As each additional character is entered, the Proxy user name scrolls left. The space character may be used to remove characters. The format of a Proxy user entry is: “domain\user”. If there is a backslash in the middle of the entry, the Appliance interprets the string before the backslash as the domain name. No double backslashes (\\) are needed in front of the “domain\user” format.24Scanner Appliance Tour Navigating the Appliance UIProxy Password The PROXY PASSW allows you to enter a maximum of 16 characters including lower case letters, upper case letters, numbers, space, and underscore. Many special characters are allowed. These characters are shown in ascending order in the table below. Using the LCD interface, to scroll through characters 1 to 30, press the Up arrow. To scroll through characters in descending order, press the Down arrow. Special Characters in the PROXY PASSW field Order Character Name Order Character Name (ascending) (ascending) 1 _ underscore 16 + plus 2 - hyphen 17 = equal 3 \ backslash 18 ( parenthesis left 4 / slash 19 ) parenthesis right 5 | bar 20 { brace left 6 ~ tilda 21 } brace right 7 ! exclamatio 22 [ bracket left n 8 ? question 23 ] bracket right 9 @ at sign 24 < less 10 # number 25 > greater sign 11 $ dollar 26 ; semicolon 12 % percent 27 “ double quote 13 ^ asciicircum 28 ` grave 14 & ampersand 29 , comma 15 * asterisk 30 . period25Scanner Appliance Tour System Reboot and ShutdownSystem Reboot and Shutdown It is important to follow the proper system shutdown instructions described below. If you do not follow these instructions, file system corruption may occur. How to reboot the system 1 With the Scanner Appliance name and IP address displayed, press ENTER. 2 When the SETUP NETWORK menu option appears, press the Down arrow to navigate through the menu options. 3 When the SYSTEM REBOOT menu option appears, press ENTER to select the option. 4 When the REALLY REBOOT SYSTEM? prompt appears, press ENTER to confirm. Review the confirmation messages starting with REBOOTING SYSTEM message. The SCANNER APPLIANCE NAME–IP ADDRESS is displayed after the Scanner Appliance makes a successful connection to the Qualys Cloud Platform. This message indicates the Scanner Appliance is ready for scanning. If another message appears you need to activate the Scanner Appliance or troubleshoot the issue before scanning. See Troubleshooting for help with resolving any errors. How to shutdown the system You can power off the system using the shutdown button or using the Appliance UI. Using the Appliance UI: 1 With the Scanner Appliance name and IP address displayed, press ENTER. 2 When the SETUP NETWORK menu option appears, press the Down arrow to navigate through the menu options. 3 When the SYSTEM SHUTDOWN menu option appears, press ENTER. 4 When the REALLY SHUTDOWN SYSTEM? prompt appears, press ENTER to confirm. 5 Important! The Scanner Appliance should now power down within 60 seconds. When this message appears: “It’s now safe to unplug the box”, then you can safely unplug the Scanner Appliance.26Scanner Appliance Tour Configure VLANs and Static RoutesWhat happens a restart? When you restart the Scanner Appliance, several messages appear during the startup process, as described below: 1 When the system is restarted, informational messages appear in the screen during the boot process. These messages appear in the order shown below: Welcome to Qualys Qualys Scanner is starting up... Filesystem check in progress... Qualys Scanner is coming up... 2 The Appliance attempts to connect to the Qualys Cloud Platform using its configuration. During this phase, these messages appear in the order shown below: CONTACTING QUALYS Filesystem check in progress... CONTACTING QUALYS 3 The SCANNER APPLIANCE NAME–IP ADDRESS is displayed after the Scanner Appliance makes a successful connection to the Qualys Cloud Platform. This means your the Scanner Appliance is ready to start scanning. If another message appears you need to take some action before you can start scanning: • ACTIVATION CODE — The Scanner Appliance needs to be activated. Refer to the Quick Start for instructions. • Appliance configuratin error — An error prevented the Scanner Appliance from making a connection to the Qualys Cloud Platform. This issue must be resolved before scanning. See Troubleshooting for help with resolving the issue. Configure VLANs and Static Routes The Scanner Appliance supports VLAN trunking on the LAN interface for scanning traffic. VLAN trunking on the WAN interface is not supported. One VLAN interface (802.1Q) may be configured using the Scanner Appliance user interface (LCD and Remote Console). Up to 4094 VLANs and static routes can be defined using the Qualys web application. How it works - The Scanner Appliance adds VLAN tag(s) to all scanning packets following the 802.1Q tagging protocol.27Scanner Appliance Tour Configure VLANs and Static RoutesConfigure VLAN using the Appliance UI A VLAN that is defined using the Scanner Appliance UI is saved on the Appliance and can’t be edited using the Qualys UI. Important! After making configuration changes, be sure to complete the entire network configuration so that your Scanner Appliance makes a successful connection to the Qualys Cloud Platform. Configure VLAN To configure the Scanner Appliance with a default VLAN interface on the LAN interface, follow these steps: 1 Go to the SETUP NETWORK menu option and press ENTER to continue. 2 Press the Down arrow one time. When the ENABLE VLAN ON LAN menu option appears, press ENTER to continue. 3 When the prompt VLAN 0-4094 appears, specify the VLAN ID. The value “0000” appears in the screen by default. Specify the VLAN ID, and then press ENTER to continue. Change VLAN A default VLAN that you’ve added using the Scanner Appliance user interface (LCD and Remote Console) can be changed at any time. To do this, select the CHANGE VLAN ON LAN menu option from the SETUP NETWORK menu. Then enter another VLAN ID and press ENTER. Disable VLAN To disable a default VLAN, select the CHANGE VLAN ON LAN menu option from the SETUP NETWORK menu. Then enter the VLAN ID “0000” and press ENTER. After the configuration is disabled the ENABLE DHCP ON LAN menu option appears on the Scanner Appliance interface. Configure VLANs / Static Routes using the Qualys UI Configuring VLANs and static routes is supported using the Qualys UI. Just go to the appliances list (Scans > Appliances) and edit the Appliance settings. The VLANs and static routes you add are saved with your account information on the Qualys Cloud Platform. You can add up to 4094 VLANs to devices with a serial number over 29000 and up to 99 VLANs to devices with a serial number under 29000. Add up to 99 static routes. Don’t see these settings? The VLAN trunking feature must be turned on for your account. Please contact Support or your Technical Account Representative if you’d like us to turn it on for you.28Scanner Appliance Tour Configure Static IP AddressConfigure Static IP Address If DHCP is not on your network, you must enable the Scanner Appliance with a static IP address using the ENABLE STATIC IP ON LAN menu option. One of these configurations is required. Entry fields for IP addresses used in the static IP address configuration are pre-filled with three digits for all octets, and you must enter a value for each digit. For example, to specify the IP address “176.34.20.5”, you input the IP address as “176.034.020.005”. See IP Addresses for details. Tell me the steps When enabling a static IP address on the LAN interface, you must enter network configuration settings for the Scanner Appliance so that the Appliance can communicate with the Qualys Cloud Platform. Also, you have the option to enter some network settings for informational purposes. To enable a static IP address on the LAN interface for the Scanner Appliance, follow these steps: 1 Go to the SETUP NETWORK menu option and press ENTER to continue. 2 Press the Down arrow until the ENABLE STATIC IP ON LAN menu option appears. Then press ENTER to continue. 3 When the CFG LAN STATIC NETWORK PARAMS? prompt appears, press ENTER to continue. Or press the Up arrow to quit this procedure and return to the SETUP NETWORK menu option. Entering parameters The Scanner Appliance user interface (LCD and Remote Console) allows users to enter information in the fields provided using the arrow keys. Use the Left and Right arrows to move the cursor to the left and right, and use the Up and Down arrows to scroll through characters. With the Remote Console interface, you have the option to enter characters using the VT100 terminal’s keyboard. 1 When the LAN IP ADDR prompt appears, enter the static IP address, and then press ENTER to continue. 2 When the LAN NETMASK prompt appears, use the Up and Down arrows to scroll to the desired netmask value. For information about netmask values, see Tell me about LAN Netmask. After selecting a netmask value, press ENTER to continue. 3 When the LAN GATEWAY prompt appears, enter the gateway IP address, and then press ENTER to continue.29Scanner Appliance Tour Configure Static IP Address4 When the LAN DNS1 prompt appears, enter the IP address for the primary DNS server, and then press ENTER to continue. 5 When the LAN DNS2 prompt appears, enter the IP address for the secondary DNS server. This entry is optional. Press ENTER to continue. 6 Next are three optional network settings, used for informational purposes only. These Appliance settings are not used to access the internal network for scanning or the Qualys Cloud Platform for software updates. To skip these settings, press ENTER three times. – When the LAN WINS1 prompt appears, enter the IP address for the primary WINS server, if any. Press ENTER to continue. – When the LAN WINS2 prompt appears, enter the IP address for the secondary WINS server, if any. Press ENTER to continue. – When the DOMAIN NAME prompt appears, enter the domain name for the DNS server (for example, mydomain.com). Press ENTER to continue. 7 When the REALLY SET LAN STATIC NETWORK? prompt appears, press ENTER to continue. Or press the Up arrow to quit this procedure and return to the SETUP NETWORK menu option. 8 Review the confirmation messages. The Scanner Appliance attempts to make a connection to the Qualys Cloud Platform using the new configuration. Upon success the SCANNER APPLIANCE NAME–IP ADDRESS message appears and the static IP address is enabled. Confirm the configuration When you see SCANNER APPLIANCE NAME–IP ADDRESS this means you are ready to start scanning. This message appears if the Scanner Appliance made a successful connection to the Qualys Cloud Platform using the new configuration. An appliance configuration error appears if the Scanner Appliance failed to make a connection to the Qualys Cloud Platform. A error may occur because the static IP parameters you entered are incorrect, or they do not match the static IP configuration on your network. See Troubleshooting for help with resolving the issue.30Scanner Appliance Tour Configure Static IP AddressTell me about LAN Netmask When entering static network parameters, you will notice that the cursor does not appear after the LAN NETMASK prompt and you cannot enter characters in the entry field. At first, the netmask “255.255.255.000” appears. Use the Up and Down arrows to scroll through valid netmasks. When the appropriate netmask value appears, press ENTER to confirm. Possible netmask values are listed below. If you press the Down arrow, the values appear in this order: “255.255.255.000”, “255.255.254.000”, “255.255.252.000... If you press the Up arrow, the values appear in this order: “255.255.255.000”, “255.255.255.128”, “255.255.255.192”... Scrolling netmask values in the Netmask field Prefix Netmask value Prefix Netmask value /24 255.255.255.000 /9 255.128.000.000 /23 255.255.254.000 /8 255.000.000.000 /22 255.255.252.000 /7 254.000.000.000 /21 255.255.248.000 /6 252.000.000.000 /20 255.255.240.000 /5 248.000.000.000 /19 255.255.224.000 /4 255.000.000.000 /18 255.255.192.000 /3 224.000.000.000 /17 255.255.128.000 /2 192.000.000.000 /16 255.255.000.000 /1 128.000.000.000 /15 255.254.000.000 /30 255.255.255.252 /14 255.252.000.000 /29 255.255.255.248 /13 255.248.000.000 /28 255.255.255.240 /12 255.240.000.000 /27 255.255.255.224 /11 255.224.000.000 /26 255.255.255.192 /10 255.192.000.000 /25 255.255.255.12831Scanner Appliance Tour Configure Static IP AddressInterface - Enable Static IP on LAN (*) One option may be enabled: ENABLE VLAN ON LAN or ENABLE DHCP ON LAN. After one option is enabled, the other option disappears from the SETUP NETWORK menu. Figure 2-6. User Interface for Enable Static IP on LAN We’ll update menu options once you configure settings. Once you configure ENABLE STATIC IP ON LAN the option will change to CHANGE STATIC IP ON LAN. Once you configure ENABLE DHCP ON LAN the option will appear as RENEW DHCP ON LAN.32Scanner Appliance Tour Configure IPv6 Address for ScanningConfigure IPv6 Address for Scanning You have the option to configure the Scanner Appliance with an IPv6 address on the LAN interface - this will be used for scanning IPv6 hosts. How it works - Once configured scanning traffic is routed through the LAN interface - LAN IPv4 for scanning IPv4 hosts, and LAN IPv6 for scanning IPv6 hosts. All management traffic (software updates, health checks, etc) is routed through the LAN IPv4 interface. A few things to consider • First go to the Appliance UI and complete the Quick Start. You must configure an IPv4 address on the LAN interface (using DHCP or a static IP). • Be sure your Scanner Appliance has successfully connected to the Qualys Cloud Platform. • The IPv6 Scanning feature must be enabled for your subscription. Tell me the steps 1 Log in to the Qualys UI. 2 Go to Scans > Appliances and edit your Scanner Appliance. You’ll see the Appliance wizard. 3 Under LAN settings select “Enable IPv6 for this scanner”. You can choose “Automatically” and we’ll do IP assignment through router advertisement, or choose “Static” and assign a static IP address. Don’t see these settings? This means IPv6 Scanning is not turned on for your account. Please contact Support or your Technical Account Manager if you’d like us to turn it on for you. 4 Be sure to save the Appliance settings. Proxy Configuration If the Scanner Appliance is behind a Proxy server, you need to enable a Proxy configuration using the ENABLE PROXY menu option. Authentication (Basic or NTLM) of the Scanner Appliance connection to your Proxy server can be enabled by configuring the Proxy user and password fields. The Scanner Appliance uses Secure Sockets Layer (SSL) protocol (HTTPS) to secure its connection to the Qualys web application, in a similar way that a web browser does to a secure web server. If the Qualys connection must pass through a Proxy server, then you must enable the Proxy option on the Scanner Appliance. This configuration re-directs Qualys outbound connections through the Proxy server.33Scanner Appliance Tour Proxy ConfigurationYour Proxy server must be configured to tunnel or pass through the SSL session to the Qualys web application. This ensures a secured end-to-end connection. SSL bridging or tunnel termination must not be configured in your Proxy server when supporting the Scanner Appliance. Tell me the steps To configure the Scanner Appliance with Proxy support, follow these steps: 1 Go to the SETUP NETWORK menu option. 2 Press the Down arrow until the ENABLE PROXY menu option appears. Then press ENTER to continue. 3 When the CONFIG PROXY PARAMETERS prompt appears, press ENTER to continue. Or press the Up arrow two times to quit this procedure and return to the SETUP NETWORK menu option. Entering parameters Enter Proxy parameters using the Up and Down arrows to scroll through characters. 1 When the PROXY HOST prompt appears, enter the Proxy server’s FQDN/IP address. The gateway IP address appears in the screen by default. Use the Scanner Appliance interface to enter an FQDN/IP address, and then press ENTER to continue. IP addresses are allowed in dotted decimal format, e.g. 176.34.20.5 Supported characters for FQDN: Upper case letters, numbers, dot (.) and hyphen (-) 2 When the PROXY PORT: prompt appears, enter the port number assigned to the Proxy server. Port “0443” appears in the screen by default. Confirm that the port number shown is correct or enter a different one, if necessary. When the correct port number appears, press ENTER to continue. Supported Characters: numbers only 3 When the PROXY USER: prompt appears, enter the user name for Proxy authentication. If authentication is not enabled at the Proxy level, leave the entry field blank. Press ENTER to continue. Supported Characters: Lower case letters, upper case letters, numbers, and these special characters: _-\@. (including dot and space). 4 When the PROXY PASSW prompt appears, enter the password for Proxy authentication. If authentication is not enabled at the Proxy level, leave the entry field blank. Press ENTER to continue. Supported Characters: Lower case letters, upper case letters, numbers, and these special characters: _-\/|~!?@#$%^&*+=(){}[]<>:;"`,. (including dot and space)34Scanner Appliance Tour Proxy Configuration5 When the REALLY ENABLE PROXY? prompt appears, press ENTER to continue. Or press the Up arrow two times to quit this procedure and return to the SETUP NETWORK menu option. 6 Review the confirmation messages. The ENABLING PROXY SUPPORT message appears followed by other messages while the Scanner Appliance attempts to make a connection to the Qualys Cloud Platform using the new configuration. Upon success the SCANNER APPLIANCE NAME–IP ADDRESS message appears and the configured proxy is now confirmed working and being used. Interface - Enable Proxy The Scanner Appliance user interface to enable Proxy support is shown below. Figure 2-7. User Interface for Enable Proxy35Scanner Appliance Tour Proxy ConfigurationWant to update proxy setting? Once a Proxy configuration is enabled, the Proxy settings are stored on the Scanner Appliance. You can change or disable these settings at any time. To change Proxy parameters, follow these steps: 1 Go to the SETUP NETWORK menu option. 2 Press the Down arrow until the CHANGE PROXY PARAMS menu option appears. Then press ENTER to continue. 3 Follow the prompts and messages in the Scanner Appliance interface to change the existing Proxy parameters. Existing parameters are displayed in each screen. Change and confirm each parameter. If a parameter has not changed, press ENTER to view the next parameter. 4 When the REALLY ENABLE PROXY? prompt appears, press ENTER to continue. Or press the Up arrow two times to quit this procedure and return to the SETUP NETWORK menu option. 5 Review the confirmation messages. The ENABLING PROXY SUPPORT message appears followed by others. To disable Proxy parameters, follow these steps: 1 Go to the SETUP NETWORK menu option. 2 Press the Down arrow until the DISABLE PROXY menu option appears. Then press ENTER to continue. 3 When the REALLY DISABLE PROXY? prompt appears, press ENTER to continue. Or press the Up arrow two times to quit this procedure and return to the SETUP NETWORK menu option. 4 Review the confirmation messages. 36Scanner Appliance Tour Proxy ConfigurationInterface - Change Proxy Parameters Figure 2-8. User Interface for Change Proxy Parameters Confirm the configuration When you see SCANNER APPLIANCE NAME–IP ADDRESS this means you are ready to start scanning. This message appears if the Scanner Appliance made a successful connection to the Qualys Cloud Platform using the new configuration. The USER LOGIN prompt appears if the Scanner Appliance made a successful connection to the Qualys Cloud Platform, however the Appliance has not been activated. See Step 3 in the Quick Start and follow the instructions to activate the Scanner Appliance. An appliance configuration error appears if the Scanner Appliance failed to make a connection to the Qualys Cloud Platform. An error may occur because the Proxy parameters you entered are incorrect, or they do not match the Proxy configuration on your network. See Troubleshooting for help with resolving this issue37Scanner Appliance Tour Split Network ConfigurationSplit Network Configuration The Qualys Scanner Appliance provides two network traffic configurations: Standard and Split. The Standard configuration is enabled by default. You may enable the Split network configuration using menu options on the SETUP NETWORK menu. In the Standard network configuration, the LAN RJ45 Ethernet connector services both scanning traffic and management traffic to the Qualys Cloud Platform over the Internet. Figure 2-9. Standard network traffic configuration (default) In the Split network configuration all Scanner Appliance management traffic, which includes scan/map job pickup, scan/map data upload, software updates and health checks are routed through the WAN port, whereas scan traffic uses the LAN port. This configuration enables the use of Scanner Appliances in networks that do not have direct Internet access. Figure 2-10. Split network traffic configuration No internal traffic is routed or bridged to the WAN port and no management traffic is routed or bridged to the LAN port. The Scanner Appliance implements logical separation of scanning traffic and management traffic regardless of whether you configure the Standard or Split option.38Scanner Appliance Tour Split Network ConfigurationA few things to consider Please review these tips and best practices before you configure split network configuration. • Check to be sure that network connection to both the LAN and WAN ports on the Scanner Appliance have been set up properly. • The Scanner Appliance must be configured with DHCP or a static IP address on the LAN interface first. • Using the LAN interface now? If your Scanner Appliance is powered on and connected to the LAN port only, power down the Scanner Appliance before you connect the second Ethernet cable to the WAN port. • Do not configure the LAN and WAN interfaces on the same subnet. This type of configuration is not supported. Enable DHCP on the WAN Interface To configure the WAN interface with DHCP, follow these steps: 1 Select SETUP NETWORK, press the Down arrow until the ENABLE WAN INTERFACE menu option appears. Then press ENTER to continue. 2 Go to the ENABLE DHCP ON WAN menu option and press ENTER to continue. 3 When the REALLY ENABLE DHCP ON WAN? prompt appears, press ENTER to continue. Or press the Up arrow two times to quit this procedure and return to the SETUP NETWORK menu option. 4 Review the confirmation message. When the SCANNER APPLIANCE NAME–IP ADDRESS appears you are ready to start scanning. If another message appears you need to complete the Quick Start or resolve the error indicated. Enable Static IP on the WAN Interface To configure the WAN interface with a static IP address, follow these steps: 1 Select SETUP NETWORK, press the Down arrow until the ENABLE WAN INTERFACE menu option appears. Then press ENTER to continue. 2 Go to the ENABLE STATIC IP ON WAN menu option and press ENTER to continue. 3 When the CFG WAN STATIC NETWORK PARAMS? prompt appears, press ENTER to continue. Or press the Up arrow to quit this procedure and return to the SETUP NETWORK menu option. 4 When the WAN IP ADDR prompt appears, enter the static IP address, and then press ENTER to continue.39Scanner Appliance Tour Split Network Configuration5 When the WAN NETMASK prompt appears, use the Up and Down arrows to scroll to the desired netmask value. After selecting a netmask value, press ENTER to continue. 6 When the WAN GATEWAY prompt appears, enter the gateway IP address. Then press ENTER to continue. 7 When the WAN DNS1 prompt appears, enter the IP address for the primary DNS. Then press ENTER to continue. 8 When the WAN DNS2 prompt appears, enter the IP address for the secondary DNS. This entry is optional. Press ENTER to continue. 9 When the REALLY SET WAN STATIC NETWORK? prompt appears, press ENTER to continue. Or press the Up arrow to quit this procedure and return to the SETUP NETWORK menu option. 10 Review the confirmation message. When the SCANNER APPLIANCE NAME–IP ADDRESS message appears, you are ready to start scanning. If another message appears you need to complete the Quick Start or resolve the error indicated.40Scanner Appliance Tour Split Network ConfigurationInterface - Enable Static IP on WAN Figure 2-11. Enable Static IP Address on WAN Interface We’ll update menu options once you configure settings. Once you configure ENABLE STATIC IP ON WAN the option will change to CHANGE STATIC IP ON WAN. Once you configure ENABLE DHCP ON WAN the option will appear as RENEW DHCP ON WAN.41Scanner Appliance Tour Ethernet Port ConfigurationEthernet Port Configuration The Scanner Appliance uses Ethernet auto negotiation on scanning and management ports. Most network devices have auto negotiation enabled. Locked-down port policies with auto negotiation disabled, such as forcing speed, duplex, and link capabilities, are outdated. This is due to the maturity of the auto negotiation technology as well as the rate of adoption by product vendors and consumers over many years. In the rare and unusual case where auto negotiation is disabled, Ethernet port configuration on the Scanner Appliance is necessary to ensure that link syncing occurs between the Scanner Appliance and its link partners. The Ethernet port links on the Appliance may be set to full-duplex 1GbaseT, 100baseT or 10baseT, or half-duplex 100baseT or 10baseT. The LAN and WAN port links (for split network configuration) may be set. The port link configuration on the Scanner Appliance must match the same configuration on the link partners. For example, if you have 100baseT full-duplex forced on devices, the same configuration must be enabled on the Appliance. In the absence of auto negotiation, link syncing between link partners may not occur and the link may not come up. Consequently, the Scanner Appliance data transmission may be slow and there may be high packet loss, leading to unreliable scan results. Tell me the steps 1 Select the SETUP NETWORK menu option 2 Press the Down arrow to advance through the menu options. When the ETHERNET PORT SETTINGS menu option appears, press ENTER. 3 The LAN PORT LINK option is displayed along with the LAN port link setting in effect. Press the Right arrow to advance through the available port link settings. Tips - Use the Left arrow to advance through the settings in reverse order. To quit this procedure and return to SETUP NETWORK, press the Up arrow two times. Setting Description AUTO Auto negotiation 1GbaseT/Full 1GbaseT (1 gigabit) full-duplex data transmission 100baseT/Full 100baseT full-duplex data transmission 100baseT/Half 100baseT half-duplex data transmission 10baseT/Full 10baseT full-duplex data transmission 10baseT/Half 10baseT half-duplex data transmission 4 When the desired LAN port link setting is displayed, press ENTER to store the confirm the configuration setting.42Scanner Appliance Tour Ethernet Port Configuration5 When the REALLY SET LAN TO prompt appears, press ENTER to store the configuration setting. Go to Step 9 unless WAN port configuration is necessary for split network configuration. Split Network Configuration: When the Scanner Appliance has a split network configuration, you have the option to configure the WAN port link setting. To do this, follow the steps below. 6 Press the Down arrow one time. The WAN PORT LINK option is displayed along with the WAN port link setting in effect. 7 Press the Right arrow to advance through the available port link settings. Tips - Use the Left arrow to advance through the settings in reverse order. To quit this procedure and return to SETUP NETWORK, press the Up arrow two times. Setting Description AUTO Auto negotiation 1GbaseT/Full 1GbaseT (1 gigabit) full-duplex data transmission 100baseT/Full 100baseT full-duplex data transmission 100baseT/Half 100baseT half-duplex data transmission 10baseT/Full 10baseT full-duplex data transmission 10baseT/Half 10baseT half-duplex data transmission 8 When the desired WAN port link setting is displayed, press ENTER to confirm the configuration setting. 9 When the REALLY SET WAN TO prompt appears, press ENTER to store the configuration setting. 10 Return to SETUP NETWORK. A change to an Ethernet port setting takes effect right away. 43Scanner Appliance Tour Reset the Network ConfigurationReset the Network Configuration You have the option to reset the network configuration to the factory default using the RESET NETWORK CONFIG menu option on the Scanner Appliance user interface. For example, you may wish to reset the network configuration for troubleshooting purposes when setting up the Scanner Appliance. This is useful if you need to quickly set up the Scanner Appliance in a different location. Important! When you reset the network configuration the service resets the network settings to the factory default. Any existing network settings that were customized by the user are removed. These include settings entered using the Scanner Appliance interface such as static IP address, Proxy support, the WAN interface configuration, Ethernet port configuration, and user/password store. After the reset, you must manually re-enter any required network configuration settings using the Scanner Appliance interface and ensure that the Scanner Appliance can connect to the Qualys Cloud Platform. Without proper configuration, the Scanner Appliance cannot perform scans. To reset the network configuration, follow these steps: 1 Go to the SETUP NETWORK menu option and press ENTER. 2 Press the Down arrow to advance through the menu options. When the RESET NETWORK CONFIG menu option appears, press ENTER. 3 When the REALLY RESET NETWORK CONFIG? prompt appears, press ENTER to continue. Or press the Up arrow to quit this procedure and return to the SETUP NETWORK menu. 4 Review the confirmation messages. The Scanner Appliance attempts to connect to the Qualys Cloud Platform using the default network configuration (DHCP enabled, no VLAN configuration, no Proxy configuration, no split network configuration, and Ethernet auto negotiation enabled). In a case where the Scanner Appliance network configuration was customized (not identical to the default configuration provided by Qualys) before the reset, further network configuration is necessary in order for the Scanner Appliance to connect to the Qualys Cloud Platform and perform scans. Need help? See the Quick Start.44Scanner Appliance Tour Changing the Network ConfigurationChanging the Network Configuration When the Scanner Appliance has successfully connected to the network, the Appliance stores the network configuration settings. These settings will appear as default parameters in the Scanner Appliance user interface. You can make updates to the network configuration at any time using the Scanner Appliance interface. For example, to change from DHCP on the LAN interface to a static IP address on the LAN interface, go to the SETUP NETWORK menu option and then press ENTER. Press the Down arrow until the ENABLE STATIC IP ON LAN menu option appears. Follow the prompts and enter the static IP configuration. Some network configuration settings have confirmation prompts. Be sure to confirm new configuration settings at these prompts. For example, if you are updating from DHCP on the LAN interface to a static IP on the LAN interface, enter the appropriate configuration settings following the prompts. At the REALLY SET LAN STATIC NETWORK? prompt, press ENTER to confirm the change. Want to reset the network configuration to the factory default? See Reset the Network Configuration. When a scan is in progress at the time of the configuration change, the scan task is cancelled and the message CANCELING THE ONGOING SCAN appears in the Scanner Appliance interface. This message is a reminder that a scan in progress will not complete, although partial scan results may be available. To avoid this situation check the “scan in progress” indicator (S1 LED) on the front panel prior to making changes to network settings. An appliance configuration error indicates that the Scanner Appliance was not able to make a connection to the Qualys platform using the new appliance configuration. See Troubleshooting for help with resolving the issue.45Scanner Appliance Tour Changing the Network Configuration46TroubleshootingTroubleshooting This appendix describes troubleshooting techniques you can use to respond to errors and performance conditions when using the Scanner Appliance. How can I test network connectivity? Communication Failure message Appliance Configuration Errors Network Errors using older appliance model47Troubleshooting How can I test network connectivity?How can I test network connectivity? Use a Laptop. It is recommended that you test network connectivity to the Qualys Cloud Platform using your laptop (or other device): 1) Take the laptop to the location where the Scanner Appliance will be installed and connect the laptop to the network, using the same network cable and port that will be used for the Appliance. 2) Configure the laptop with the same network configuration that the Scanner Appliance will use (IP address, gateway, DNS server, etc.). 3) If the connection to the Qualys Cloud Platform must pass through a proxy server, configure the laptop’s web browser with proxy information. 4) Open a browser and try to log into your Qualys account. You’ll see the Qualys Log In page after a successful connection is made to the Qualys Cloud Platform. Test DNS Name Resolution. You can test DNS name resolution from any machine connected to the same network as your Scanner Appliance. If DNS name resolution is working properly, server information is returned including the server name and IP address. (Note that “nslookup” is not available on all systems.) Communication Failure message You’ll see a COMMUNICATION FAILURE message if there is a network communications breakdown between the Scanner Appliance and the Qualys Cloud Platform. Why does it happen? The communication failure may be due to one of these reasons: the network cable was unplugged from the Scanner Appliance, the local network goes down, or any of the network devices between the Scanner Appliance and the Qualys Cloud Platform goes down. When does the message appear? If there are no scans running on the Appliance - The next time the Appliance sends a polling request to the Qualys Cloud Platform, the polling request fails, and then the COMMUNICATION FAILURE message appears. If there are scans running on the Appliance - The COMMUNICATION FAILURE message appears after the running scans time out. Usually the S1 LED turns off after the scans time out. If this message appears, it is recommended that you use the Qualys user interface to cancel any running scans and restart them to ensure that results are accurate. 48Troubleshooting Appliance Configuration ErrorsHow do I know the issue is resolved? After the root cause is resolved, you’ll see the COMMUNICATION FAILURE message until the next time the Appliance makes a successful polling request to the Qualys Cloud Platform. Then you’ll see the Appliance’s IP address - friendly name and you can start scanning using your Appliance. Note - The COMMUNICATION FAILURE message may not disappear right away. There may be a lag time after the network is restored and before the Appliance is back online, depending on when the next polling request is scheduled. Additional time is necessary for communications to be processed by a Proxy server if the Appliance has a Proxy configuration. Appliance Configuration Errors An appliance configuration error indicates the Scanner Appliance attempted to connect to the Qualys Cloud Platform and failed. Important! The Scanner Appliance is not functional until the error is resolved. Make sure to resolve the error. You’ll see an error code and short description to help you with troubleshooting like this: Please refer to the short description provided to help you resolve the issue. If you need still need help with the issue, please identify the error code when you contact Qualys Support (i.e. 01, 03 etc). Short description What it means General QG no response No response to HTTP request from Qualys Cloud Platform invld proxy IP Invalid proxy IP invld prxy cfg Invalid proxy configuration curl error=7 libcurl error=7 [Failed to connect to host] (For complete list of libcurl error codes, refer to curl(1) manual page) QG HTTP/404 Unexpected QG HTTP/404 (where QG represents Qualys Cloud Platform) prxy HTTP/407 Unexpected proxy HTTP/407 (Proxy Authentication Failure)49Troubleshooting Network Errors using older appliance modelShort description What it means LAN related LAN iface down LAN interface is down LAN no CARRIER No CARRIER on LAN interface LAN no IPv4 LAN has no IPv4 address LAN no DNS srv LAN has no DNS servers LAN DNS failed LAN DNS servers can''t resolve Qualys Cloud Platform URL no LAN IPv4 GW LAN has no default IPv4 gateway inv LAN IP cnf Invalid LAN IP configuration LAN DNS noprxy LAN DNS servers can''t resolve proxy URL WAN related WAN iface down WAN interface is down WAN no CARRIER No CARRIER on WAN interface WAN no IPv4 WAN has no IPv4 address WAN no DNS srv WAN has no DNS servers WAN DNS failed WAN DNS servers can''t resolve Qualys Cloud Platform URL no WAN IPv4 GW WAN has no default IPv4 gateway inv WAN IP cnf Invalid WAN IP configuration WAN DNS noprxy WAN DNS servers can''t resolve proxy URL Network Errors using older appliance model A network error is an appliance configuration error indicating the Scanner Appliance attempted to connect to the Qualys Cloud Platform and failed. Have an older appliance model? Errors are reported differently using older appliance models. You might want to check out our Quick Start Guide (prior version) https://www.qualys.com/docs/qualys-scanner-appliance-quick-start-guide-3120-a1.pdf Important! The Scanner Appliance is not functional until the error is resolved. 50Troubleshooting Network Errors using older appliance modelPlease refer to the description provided to help you resolve the issue. If you still need help, please identify the error code when you contact Qualys Support. Error Code Description E00 Internal error (NTLM Proxy error) E01 E02 Internal error (Proxy error) E03 Proxy configuration error E04 No connectivity after the Proxy was disabled E05 DNS lookup of the Qualys server failed (maybe network connectivity problem) E06 Cannot reach the Qualys server via HTTPS E07 Invalid LAN IP address or LAN gateway address E08 Invalid WAN IP address or WAN gateway address E09 LAN IP address or LAN gateway address cannot be 127.0.0.1 E10 Could not configure the LAN interface E11 WAN IP address or WAN gateway address cannot be 127.0.0.1 E12 Could not configure the WAN interface E13 DNS lookup of the Qualys server failed due to a network connectivity problem E14 DNS lookup of the Qualys server failed during scanner activation due to a network connectivity problem More general error codes may be overwritten by more specific ones. For example, the appliance may return the error code E04 (No connectivity after the Proxy was disabled). After trying to connect for a while, the error code may be overwritten by E13 (DNS lookup of the Qualys server failed). When troubleshooting the error, it''s useful to be at the appliance to watch these error codes scroll by.51Troubleshooting Network Errors using older appliance model52Appendix A - Product SpecificationsAppendix A - Product Specifications Configuration CPU Intel Xeon® Quad-Core 3.5GHz, 8M Cache Memory 16GB DDR3-1600 Hard Drive 1TB, 2.5”, SATA 6Gb/s, 5400RPM Ethernet Two GbE ports USB Two USB 2.0 ports Power Input 100-240 VAC, 50-60Hz, 4A Single phase Power Consumption Max: 91W (310 BTU/hr); Typical: 80W (273 BTU/hr) Dimension 1.75 (H) x 17 (W) x 14 (D) inches Weight 12.65 lbs. Environment Acoustic Noise ~45 dBA acoustic noise level at 23°C Operating Conditions 0°C to 35°C, from 0 to 5,000 feet; 20% to 90% RH Storage Conditions -10°C to 70°C; 10% to 85% R.H. (non-condensing) Operating Vibration .3 Grms, 10 to 500 Hz, 5 minutes per axis In-Package Shock In accordance with ISTA 2A Regulatory ETL (conforms to UL STD 60950-1, CSA STD C22.2 No. 60950-1), CE EMC FCC Part 15 Class A (conforms to EN 55022/24, EN 61000, CISPR 22) Environmental RoHS Other certifications Per specific requirements53Appendix A - Product Specifications54Appendix B - Software CreditsAppendix B - Software Credits Portions of the software embedded in the Qualys Scanner Appliance were developed by third parties and are governed by the terms and conditions detailed in the following Qualys document Qualys Scanner Appliance Software Credits https://www.qualys.com/docs/qualys-software-credits-scanner-appliance.pdf55Appendix B - Software Credits56Appendix C - Safety NoticesAppendix C - Safety Notices Elevated Operating Ambient — The ambient temperature of an operating rack environment will be greater than the room’s ambient temperature. The unit must be installed in a rack where its operating ambient temperature does not exceed the unit’s maximum ambient temperature. Reduced Air Flow — The unit must be installed in a rack which enables adequate air flow for the proper cooling of the unit. Adequate Power — The rack must be set up to ensure that an appropriate level and amount of power is available to the unit. The overall connection of the rack equipment to the supply circuit and the effect that overloading the supply circuit might have on overcurrent protection and supply wiring should also be considered. Reliable Grounding — Reliable grounding of rack equipment must be maintained. Particular attention should be given to supply connections other than direct connections to the branch circuit (for example, use of power strips). Mechanical Loading — The unit should be installed in a rack in a manner that does not create a hazardous condition due to uneven mechanical overloading. Cautionary Notices The socket-outlet shall be installed near the equipment and shall be easily accessible. Le socle de prise de courant doit êtré installé à proximité du matériel et doit être aisément accessible. CAUTION: RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT TYPE. DISPOSE OF USED BATTERIES ACCORDING TO THE INSTRUCTIONS. ATTENTION: IL Y A RISQUE D’EXPLOSION SI LA BATTERIE EST REMPLACÉE PAR UNE BATTERIE DE TYPE INCORRECT. METTRE AU REBUT LES BATTERIES USAGÉES CONFORMÉMENT AUX INSTRUCTIONS.57Appendix C - Safety Notices58">