WOFENG INTERNATIONAL PTE. LTD. | Livechat
Introduction of WOFENG INTERNATIONAL PTE. LTD.
Livechat
Our LiveChat with AI is a comprehensive customer service platform that delights your customers, enhancing their experience and satisfaction with the help of artificial intelligence. Dramatically reduce your support volume: LiveChat can resolve over 80% of your customer questions instantly and accurately, so your team can focus on more high-value conversations. 24/7 Online: 24/7 online communication boosts efficiency. Online customer service quickly responds to customer voices, ensuring round-the-clock support. Knowledge Base: Empowering customers with instant access to comprehensive information and solutions

Enhance customer relationships effortlessly, regardless of volume or team availability, using our Business Messenger to connect more personally with customers, live or at their convenience.

Across All Channels: Covers a wide range of channels, including web pages, apps, Tiktok, WhatsApp, Facebook, Twitter, and more.
Intelligent Assignment: Automatically assign chat to agents leveraging intelligent algorithms, considering factors such as current workload, skills, or utilizing the round-robin method for equitable distribution.
Customer Data Platform: Our customer data platform gives you all the context you need for immediate personalized support.
Knowledge Base Recommend: Let agents convert their replies into knowledge base articles.

CLICK HERE to view the detailed user guide for more information. For more information about the product, please visit the Product Page.