SCOPE OF WORK:

Basic Tier:

Number of OpenShift Cluster Supported: 4

Additional Services for each Tier:

 - Provide up to 50 Sessions with customer on automation and optimization for application depolyment

 - Biannually cluster security patching

Advance Tier:

Number of OpenShift Cluster Supported: 6

Additional Services for each Tier:

 - Provide up to 75 Sessions with customer on automation and optimization for application depolyment

 - Quarterly cluster security patching

Premium Tier:

Number of OpenShift Cluster Supported: 8

Additional Services for each Tier:

 - Provide up to 100 Sessions with customer on automation and optimization for application depolyment

 - Quarterly cluster security patching

 - Provide Yearly Cluster upgarde

Common Services for above all Tiers:

 - 7X24 remote technical support

 - Proactive cluster monitoring for additional protection and analysis

 - Backup and recovery service with agreed-period retention (each backup or recovery
will consume 1 session from item 1 stated in Other Services )

 - Continuous worker nodes hardening using standard OS security baseline

 - Monthly Review on service status and monitoring reporting

 - Provide Infrastructure Assessment to ensure RedHat Best Practices is followed

 - IBM Technical Account Manager will be assigned for providing Quarterly Roadmap to
customer on risk and cost review for OpenShift clusters