Service Content

Service Description

This service mainly provides comprehensive security services for the alarm prompts of the cloud security center. include:

1. Cloud Security Center Alarm Consulting
2. Trojan virus/webshell removal
3. Mining virus removal
4. Fix tampered web pages
5. Host vulnerability repair
6. Baseline check

      Supported operating systems: linux and windows.

Service Details

1. For the alarm information of the cloud security center, provide consultation services on handling methods.
2. Trojan removal: The cloud security center prompts that there is a Trojan and provides a Trojan removal service. Webshell removal: locate the location of the webshell, confirm whether it is a false positive, delete the webshell.
3. Handling server mining problems (locating problems, providing mining virus removal services).
4. Web pages were tampered with, Discuz and Phpwind were implanted with Trojan horses, malicious jump links appeared in search engines, and websites were abnormally blocked. (Provide the service of restoring the tampered page: the user needs to provide the relevant original file, and a complete backup or snapshot is required).
5. Repair the host vulnerability according to the alarm content of the cloud security center.
6. Provide correct configuration solutions for the cloud security center baseline check configuration results.

Technical strength

        Our technical personnel are all certified by Alicyun Cloud Computing Professional Engineer (ACP), and have more than 3 years of experience in Alicyun original factory work order processing.

        Alibaba cloud flagship partner certification

Service Process

1. Communicate needs with customer service
2. Submit an order to purchase services
3. Submit requirements in Delivery Center
4. Provide necessary information
5. Wait for the service implementation to complete
6. Acceptance results

Attention

1. When you purchase this service, if you need to pay special attention to the service operation, please explain in detail when submitting the service demand.
2. After successfully purchasing the service, please find the user center - delivery center and carefully submit your service requirements so as to handle the problems for you in time.
3. Before implementing the service, back up data to prevent data loss.
4. During the service process, if the user's confidential information (such as cloud account, password, etc.) is communicated, it is recommended that the user change the confidential information in time after the service ends.