Service Content

Service Description

        Provide one-to-one service with professional engineers: professional solutions for server failures, website web operating environment errors, website inaccessibility or slow website access, high loads, insufficient memory, abnormal disk IO utilization, port problem troubleshooting, site non response and other problems. You can communicate with the customer service in advance before placing an order.

        Supported operating systems: linux and windows.

Service Details

If you have the following problems, you can find us to solve them for you:

1. 3xx, 4xx, 5xx pages appear when visiting the website
2. Website access is slow and the production environment reports errors. We will provide reasonable resource upgrade suggestions and optimization plans based on actual business
3. Website unreachable, website timeout, PHP timeout
4. The website cannot connect to the database or there is an error connecting to the database
5. PHP, JAVA, ASP, .NET site operating environment failure
6. The server CPU is too high, the memory is full, and the port is wrong

Technical strength

        Our technical personnel are all certified by Alicyun Cloud Computing Professional Engineer (ACP), and have more than 3 years of experience in Alicyun original factory work order processing.

        Alibaba cloud flagship partner certification

Service Process

1. Communicate needs with customer service
2. Submit an order to purchase services
3. Submit requirements in Delivery Center
4. Provide necessary information
5. Wait for the service implementation to complete
6. Acceptance results

Attention

1. When you purchase this service, if you need to pay special attention to the service operation, please explain in detail when submitting the service demand.
2. After successfully purchasing the service, please find the user center - delivery center and carefully submit your service requirements so as to handle the problems for you in time.
3. Before implementing the service, back up data to prevent data loss.
4. During the service process, if the user's confidential information (such as cloud account, password, etc.) is communicated, it is recommended that the user change the confidential information in time after the service ends.