CT Cloud Call Centre

As your business expands, the way you attract, serve and retain customers must adapt. When that expansion is into new territories that might include offering additional languages, extra services, more time zones and more flexible capacity.

That’s why forward-looking businesses are turning to cloud-based call centres to manage their customer contacts and deliver excellent customer experience. With 24/7 availability, omnichannel access and scalable service, it’s the most efficient choice.

China Telecom’s Cloud Call Centre system delivers outstanding business value. Ever-evolving product features, modern architectures and unparalleled performance are at the heart of our service. Your business and your customers will benefit from our combination of mature technologies in the field of customer experience and proven capabilities and capacity in serving a wide variety of industries, organisations and functions.

Key benefits of CT Cloud Call Centre adoption

Intelligent availability

Over 60 thousand agents for inbound and outbound calls

Queue management ensures the best fit for every caller, directing calls to the right agents based on agent knowledge and customer profile.

Scalable as your business grows

Capacity for more than 40 thousand calls an hour

China Telecom’s Cloud Call Centre copes with varying call volumes that happens in today’s dynamic business environment including during sales campaigns, new office launches or emergencies.

Stable and secure communications

Close to 100% active High Availability and infrastructure availability

China Telecom’s voice and data networks provide robust and reliable connections worldwide, backed by strong SLAs to give your business peace of mind.

Evolving service

700+ new features per year

As cloud services and customer contact strategies develop, we’re constantly upgrading and updating our CT Cloud Centre solution. So you never have to worry about your business being left behind.

High-level features of CT Cloud Call Centre solution 

IVR – supports large call volumes, intelligent, AI enabled

Telephone Management – flexible, compatible and stable

Agent Queue Management – productive, smart-routing and transparent

Assistive Features – supports wide variety of 3rd party plug-ins

Pop-Up Screen – context-based, user-friendly and comprehensive

Customer Profiling – with procedures to guarantee data consistency

SMS – personalised, context-aware, choice of policies

Service Records – easy access, comprehensive tracking

We work to fit your business needs

Choose a CT Cloud Call Centre package to best match your requirements:

Standard

with most popular call centre features

• Inbound Call (CRM Integration)
• IVR & TTS
• ACD
• CDRs & Recordings (12mo)
• SMS
• Voice Mail
• Real-time Monitoring Intervention
• Standard Reporting
• Call-Back Scheduling

Advanced

with omnichannel & collaborative features

• Omni Channel
• Mobile App
• Visitor Journey (Web & IM)
• Conference Call
• Work Order Management
• Salesforce & Zendesk Integration
• Instant Messaging
• Group Messaging
• Dashboard
• Knowledge Base

This service could be delivered in countries/regions below:

China Telecom (Europe) existing number coverage